University Cleaners

READ BEFORE YOU WRITE A REVIEW.
If I could give them zero stars, I would — only how the bosses treat their employees. You guys don’t even know what these employees are going through at all. I don’t blame them at all for shitty customer service. I know a few of the employees. I know at least one person each from ALL the university cleaners.
Okay first of all, this place controls many store locations. This store here? It’s one of the main stores. The other university cleaners, without the machines, brings their customer clothes over here to have them washed. So if you LOST an item, it’s most likely at the other cleaners. No one is stealing your expensive ass clothes that no one cares about.
Second of all, the workers that work here? They’ve been through a lot, so give them a break. Try having a boss that doesn’t give a shit about you, we’ve all been through that, right? So if you’ve all dealt with bad customer service here, move on. You know what they say with bad bosses? Bad boss treating employees poorly = bad customer service. So if you got a problem with your clothes, ask to speak to the boss.
And last of all, they are not responsible for your lost garments or anything. YOU are responsible to take that out yourself. It’s probably missing elsewhere.
There are thousands of clothes coming in and out. It gets pretty hectic. These ladies have been working here for so long. So I get why they don’t want to bother dealing with missing items or customer’s issues. They’ve been through it so long and they all know how it usually ends up like. So if you want to avoid with their shitty customer service when you have a problem, TALK TO THEIR BOSS.

After searching around for a week trying to find an inexpensive dry cleaner, I came across University cleaners. All I need is cheap but great dry cleaning, not a place that will charge me $ 8 or more for a causal dress. The pricing is great and I dropped off a dress, a pair of jeans and slacks. I picked it up today and they looked great. They did what I needed and I will return. If you bring in 10 items the price drops to $ 1.75 — check their website for coupons. I don’t get why nobody has posted the price list, but I will since I’m sure others want to know. Try them out and if you don’t like it, there are more expensive ones around that may do the trick for you.

I’ve done business with this place several times and have never been too impressed. But with the location being a few blocks from my house, I dealt with it. But yesterday did it for me. I already feel the prices are too high, but I gave them 5 dress shirts to dry clean, got them back pretty much In the same condition, what makes matters worse is the fact 3 of the 5 weren’t ironed at all!!! It looked like they put my shirts in a washer machine then just hung them up. None of them barely speak English and if I went to complain, would probably just look at me. Done with this place.

I have been going to this place for years and loved it. I always take at least 10 items for dry cleaning to get the better price. A couple months back they ruined all 10 shirts because they laundered them instead of dry cleaning them. I brought it up to the clerk and got nothing but a blank stare in return. I thought I would let it slide since accidents do happen. Two weeks later the same thing happened with another 10 shirts. I decided to complain to a «manager.» When I told her all of the ruined shirts added up to about $ 800 her response was «there is nothing I can do for you» then she proceeded to help a customer. I spent on average $ 40 to $ 60 a month here. I will no longer give them my business.

My dress shirts always come back dirty from the neck and wrist areas even though I always tell them to clean them. I am done with this cleaners and not getting what I pay for. I also have a cashmere sweater I brought in and told them about the food stains my son made on it and I just looked at my sweater and the stains are still there. Do yourself a favor and stay away from this dry cleaners. You get what you pay for!

I wonder why the low reviews? My parents and I been coming here for years! Prices went up over the years but the service is the same. They’re fairly friendly and do good work. What’s more to ask? This place also has a drive thru which I don’t go on anymore. There’s always a blind spot and I would kill the person who hits my new Lexus! jk
This place has great management. I forgot to pick up my clothes months ago and they lost it. I know it’s my fault because it’s been months but the manager offered to pay for the clothes! Luckily they found it last minute.

Get all of my business clothes dry cleaned her every three weeks. Typically cost around $ 30, which is half of what every other cleaners cost. So, the pricing is great, you do however get what you pay for. My clothes typically come back in ok condition. There’s almost always some issues with them packing up shirts and causing wrinkles. Not a major issue there, but… every long sleeve button up work shirt comes back with a missing or broken button on the right arm sleeve. Regardless of the brand or button type, all of my shirts no longer have a button on the forearm portion of the right arm sleeve. Without fail it happens.

I have been coming to this cleaners for about 10 years, but the service has been going downhill steadily. It seems every other time I bring clothes here, they screw something up. It’s not worth the frustration, to save a few bucks.

Always have a great customer service experience here. Also I don’t have to wait forever and get my clothes back in a timely manner

They are worthless when it cones to ironing you stuff. Took my uniforms here and every time I go I explain how to crease my shirts. Then I get them back with creases everywhere but where I wanted them

Bad. Horrible. Don’t go to this place. They ruined, to the point of trash, my dresses. A white one, $ 100, big blue spot on the back. They had the nerve to say it was there when I dropped it off. The lost the belt to another, $ 75, never to be found and an oil stain. Without the dress is un wearable. My favorite red dress, $ 175, an oily stain maybe the size of a quarter or a bit smaller. A blup nautical/​sailor style dress, $ 150, water stain on the front. And big! A big hit of $ 500 in the trash. What do I get??? $ 50, because that is what Brian, the manager thought all of my dresses were worth. I learned. Don’t go cheap, you might loose your favorite clothing to this clowns.

Used to be a regular (well for at least 7 months) until today. I came in to pick up my dry cleaning which was $ 16. I paid using 3 bills ($ 1, 5, and $ 20 (which I thought was a $ 10!!!)). So thinking I just paid $ 16, I left because I didn’t need change. Find out later that oh crap I gave her the wrong bill, and went back to get it. She claims I only gave her a $ 20 bill which I’m still going through my head like WTF, I gave you 3 bills, that doesn’t even make sense. I had $ 36 in my wallet and after leaving there found myself with a $ 10 bill in my wallet. Ugh. Why would I waste my time coming back if I didn’t have a good reason. Also you guys know me since I come every darn week. Was going to be a regular for many years to come but you lost me through dishonesty…
Overall the quality is decent but service not so much anymore.

For 3 items the price was around $ 14. I brought in a white blouse that had yellowed a bit, a childs pea coat, and a small fleece blanket. They got the yellow out of my blouse, they cleaned my daughter coat very well, the blanket however was sub par. I brought it in with a red sticky spot on it, no doubt from my daughter. It cost me $ 8 for them to clean it. When I picked it up and brought it home, the red sticky spot is still there. It also smells slightly like must or mildew. Sort of like when you leave your clothes wet in the washer for a few days. I will look for another dry cleaners in the future.

Service is decent, staff is like whatever but who really wants to have a conversation with the cleaner??? lol parking kinda sucks if its busy. Next day service. The cash only thing can be pretty annoying sometimes. (chase ATM at the CVS across the street)
Don’t go when school gets out… traffic is bad and all the kids are walking around.

I’m not sure how what they are doing constitutes starching and pressing. The price was right, and we were all set to make this a regular part of our work attire equation if they had lived up to what they advertised. However the clothes we got back were just as wrinkled as they were when we sent them in. Definitely not going back.

Horrible job! I used their «10 shirts for $ 10 coupon» and I would have felt better donating the $ 10 to a local charity and throwing the shirts in my own washing machine! First of all, I called to make sure they would be open in the morning when I stopped by to pick up the shirts, but when I got to the window, no one was on duty. After calling «hello hello» and watching the workers just give me blank stares, I finally called their number and someone finally came to serve me. That, I can deal with — maybe the owner/​manager was busy — but you would think the workers would flag him down if a customer was at the window. Sub-​par training, IMO.
I didn’t have time to inspect the shirts right away, but now I know now that I should have. The shirts came back bunched together in two groups of five. I’m usually pretty understanding and didn’t expect a stellar job for just $ 1 per shirt, but some of the shirts looked like they hadn’t even been touched from the time I dropped them off. The ones that were laundered were so wrinkly that it looked like someone had slept in them — obviously just washed and stuck on a hanger without pressing them. And the ones that were pressed (only 3 shirts out of 10) looked like they had been pressed by a child playing with Mommy’s iron! Do they just pull people off the street, stick them in front of a pressing machine and say «go at it?» There’s no way that these shirts could have been worn in this condition by anyone wanting to look even half-​way professional. Like I said previously, sub-​par training, IMO.
I thought about driving all the way back there to have them redo the whole job, but my husband really needed these shirts promptly, so I pressed a few on my own and took the others elsewhere.
If you claim to be «#1 for service, quality and price» and your coupon says «launder, starch, press and hanger,» then that better be what you provide or you’re guilty of false advertising! I haven’t been to any of their other locations, but this one is thumbs down for me. Save your time, Unilocalers and find another cleaner.

The price is great but it takes me back the the saying you ‘get what you pay for.’ they stained my girlfriends very beautiful white dress, they lost a belt attached to another dress and wouldn’t take responsibility for it. Don’t get me wrong this was not our one and only time doing business with them. When I went to Hoover High right across the street, I took my JROTC uniform plenty of times but I didn’t care so much about any damage to those articles of clothing.

My only major gripe is with the coupon policy. They wouldn’t give me the discount ($ 1/​shirt with 10 or more) without physically showing them the coupon, even though the coupon is on their own website. It’s not like there’s a finite amount of coupons because you can print as many as you’d like. And it’s not an issue of losing money when corporate won’t reimburse them without a physical copy because it’s not a franchise. The cashier was just being a dick for no discernible reason.
Bonus points for having a drive-​thru window, but penalty for being cash only.

The service is great and the customer service is wonderful. The prices are low and the service is really fast, I can drop it off one day and pick it up the day after.
My cloths was cleaned very well. I would highly recommend University Cleaners.

The price is right — or was right when shirts cleaned and pressed for $ 1. But the price has gone up to $ 1.25. Most of my shirts come back fine but there are always some that have creases in the wrong places or wrinkles pressed in and and it is too much of a hassle to take them back so I have to re-​iron them. I think I’ll look for another dry cleaner nearby.