Union Bank of California

Great Union Bank!
There is hardly ever a line to wait in, unlike the Union Bank off of Lomas Santa Fe.
The tellers are polite and calm. The bankers always greet me with a smile.

really well attended, very friendly and polite!
good branch to be on, very happy so far of customer support!

Wow! What customer service. I called to find out the procedure in opening up a checking account to be rid of Chase Bank. I asked David what hours are best to arrive because the shopping center in Carmel Valley can be rough when looking for a parking space. David offered to drive by my work to come see me to fill out the form to get me going. That’s is crazy to me, but I love it! Good bye Chase… Hello Union Bank

I have been banking with Union Bank for more than 20 years and at this particular branch since it opened and previously when they were located inside the Ralphs grocery store.
It certainly pays to have a branch that knows you. I’m sure they treat all their customers the same way, but I honestly feel like I’m a V.I.P. when I come to this branch. There are several that work here that I have gotten to know over the years and they are always so kind and friendly when I come in.
I’m surprised to read the review from «Elizabeth» who wrote about being charged for her «free» checking account. I guess to that I would just say, it’s your checking account so aren’t you responsible for checking it on a regular basis for incorrect charges? I say this because I had this happen myself recently and it took me more than 6 months to realize I had been fraudently charged each month by a merchant. Well, it surely wasn’t the banks fault but I filed the report and they were able to recover almost all of the money (they can only go back four months I believe). But there was no one to blame for this but myself. I’m sure if Elizabeth had caught the fee and brought it to the attention of the bank manager, she would have done everything to get your money back. Furthermore, seems to me this is a Union Bank charge and not the fault of this particular branch so I don’t understand the bad review on this branch.
I recently had to open a new business account but it was a special type of account that they weren’t familiar with. There were other banks that were a bit more familiar with the type of account I wanted to open but I have been banking with Union Bank for so long and truly like this particular branch because of the people who work here. The manager, Tracy, spent quite a bit of time researching and ultimately was able to open the specific type of account that I needed.
Another comment I would like to add about Union Bank is their fraud protection. I don’t know what other banks are like, but Union Bank is always right on top of fraudulent charges. It doesn’t happen often, but maybe twice since I’ve been with Union Bank (over 20 years) there has been a fraudulent charge and they have caught it before I even review the statements myself.
This branch is conveniently located in a suburban area close to grocery shopping, dining, dry cleaning, etc… all the typical places you need when going out for errands. Plenty of parking and added bonus of being open on Saturday’s half day.

Always friendly service, and the lines are never too long. :)