Union Bank of California

I love this bank! When into sign up for an account, and the tellers were super nice. would definitely recommend this bank

If there was a way for me to award a negative star, I would have here. It is amazing how this financial institution is handling this situation for my 87 year old mother.
Last night, the «office of the president for Union Bank» called and told me I could no longer help my mother with paying her bills via her checking account. Oh ya, if I was to have my mother declared incompetent, then I could. I have full power of attorney and have been paying her bills for over 4 years.
The sad thing is how they insult me. They told me they are doing this for the best interest of my mother. Really? This is a classic cover your «butt» decision made by someone, somewhere with no thought of protecting anyone other than themselves.
To top it off, if I do not declare her incompetent within 60 days, they would force close the account. Anyone here ever try and set up a new account for a 87 year old woman that is paralyzed in a wheel chair?
Everyone at Union Bank should be ashamed at how you are handling this. This is pure financial abuse of the elderly in a different format.
Signed,
Embarrassed, Frustrated and overall Pissed off…

This institution’s fee structure and rules are pretty much what you would expect from any bank.
I have been a customer since 2001 and have only become upset with them a couple of times — a record for me with any vendor.
What really sets this bank apart are the people who work there.

I enjoy this bank. The staff is very friendly and frankly I hate going to a different bank because of their service. Pam has helped me out with setting up all my accounts and completely understands how to keep a customer happy.

Don’t know why this place is getting so much hate, I’ve been banking with Union for 15+ years and they’ve never done me wrong. This branch isn’t the shiniest but everyone is friendly and gets the job done.

Charged $ 5 to cash a check drawn on an account they hold: yep, they are greedy.

you know what else is the worst bank ever?
this one. it’s the «home branch» of my bank, on account of it’s where i opened my account a million years ago.
if you have an account here, i highly recommend closing it and moving to a bank where they’ve got a grasp on customer service, and don’t have intentions of screwing you out of every single hard earned dime you have.