Unicorn Jewelry

Went in here to get a quote for having a ring fixed. The young woman who helped me could not have been more rude. She had so much attitude about fixing the ring that I ended up walking out. Very unfortunate experience considering my family has been going to Fred for years. Definitely will not be back.

The marvelous selection, and Joseph’s keen eye and courteous manner have combined to create numerous fantastic experiences.
Our very few issues were instantly and expertly addressed. Always a treat!

My husband went to unicorn jewelry to buy my engagement ring. Although I LOVE my ring, I will never use unicorn jewelry for my future jewelry needs. HORRIBLE customer service and a feeling you’re being ripped off. I went in to the Carmel mountain store to get my ring polished and my band re plated. He wrote down and quotes me $ 50 which I was very happy with! I went back the next day to pick up my rings and was told I owed $ 85. The young woman that helped me told me she would accept $ 60 and I needed to call them later because she needed to help other people. When I asked to speak to a manager she said he was busy and she shredded my receipt so she couldn’t prove I only owed $ 50. After a few moments she helped someone else who just walked in and left me alone with no one to help me!!! HORRIBLE company and horrible customer service.

Came in the to see if they could fix my watch, which had a strap come off due to a broken pin. One hour later, and for only $ 5, I’m good to go! Very friendly service, to boot!

I took my Tissot watch there to have the battery changed a few months ago. Not only the battery ran out within 6 months, they had also broken the seal on the bottom so I had to special order it. It doesn’t seem like they know what they are doing.

Nothing that they said they would do did they do. They didn’t call me when they said they would and they didn’t have the jewelry ready when they said they would. .. ever. I had (unfortunately) a lot of work done by them – $ 2000 plus. When I got the ring I had them redesign a diamond fell out of it that night. Then they lost one of the gems in my original ring – just LOST it – no where to be found. Also, when I asked for the extra gold from my pieces, he couldn’t find that either, but went in the back and fumbled to find some scaps. Then they gave me an appraisal that said there were 4.2 carats of diamonds, when the owner said there were 5 carats of diamonds (and charged me for them). When I went back to tell him this. He just said he would change the appraisal and didn’t even ask for the earrings back for review. How do you go from 4.2 carats to 5 carats without even letting your jeweler see it?
So dishonest on all accounts, but seemed so honest. I have never written a review ever, but I felt so taken advantage of and upset about this, I had to write to warn people.

I have been to this establishment on several occasions and has been satisfied with services received but today I brought my brand new movado leather strap watch to add an extra hole since it was too loose. They put the hole on the wrong part of the strap as if I needed the watch to fit larger. No one has a wrist that abnormally large. On top of that, the absent minded girl didn’t even apologize for their stupid mistake nor did she offer to correct the situation or even offer me a refund. I’m 5’2. Why would I want the watch to fit larger on my tiny wrist?

Extremely displeased with Unicorn Jewelry. It’s that time where my sister and I are searching for her engagement ring. We were looking for something unique and lovely. It was my idea to stop by Unicorn Jewelry, as I had passed by it so many times. We arrived 15 minutes to closing. They refused to let us look at their showroom and they were rude about my service animal. Their tackiness and severe lack of customer service amazed me. Congratulations Unicorn, you received my first ever 1-​star review.

WARNING don’t go to Unicorn Jewelry! We sold two rings at Unicorn after buying a few items over the years. Fred and his colleagues are dishonest and will do and say anything to not pay what they agree to. Once you track him down after several months of avoiding your calls, he will tell you it’s on lay away and not paid for, after he puts you off for a few months, he will try to cut whats owed per written agreement. This man can’t be trusted with your jewelry. This makes me wonder about the items I previously purchased. This place is a nightmare beyond words. The transaction took about ⁵⁄₆ months. I was originally told 30 days. If you have jewelry to sell, do it somewhere else or just throw it in a lake to keep these thieves away from it. Note: as previous reviewer stated Fred will not answer your phone calls once he owes money. This is a fact. If I could give Zero stars I would. Point this review out to Fred.
Update 4÷1÷15
I get an generic email from these clowns at Unicorn thru Unilocal (to say they have responded to make Unilocal happy)…I responded to their email– Unicorn still hasn’t contacted me to make it right.
Just continues to confirm the Shady and Unethical business practices. Stay away from unicorn.

Not a fan of their lack of customer service. Came in to ask questions about a gift set I received to see if I could exchange it and I waited for 10 minutes before anyone acknowledged my existence and then I showed them my gift set, which they confirmed was from their store, and they told me there is nothing they can do for me, and try to to contact their Rancho Bernardo location. If they can’t do something for me, why would I try anther store? Thanks, but no thank. Waste of my time and a gift set I cannot fully use. I would not recommend this place.

I dropped off two watches before Christmas to have them looked at for possible
repair. After calling the store numerous times to find out about the watches they
finally called me back. $ 110.00 each, I said I would have to think about it. My
mistake was not going back immediately to pick them up. I got busy with the
holidays & my husband stopped in this week to pick them up for me. To his amazement the payment was due, the watches had been repaired. He told me
to go back & get them since I was the one dealing with them. Today I picked up
my two watches, told them I had not ok’d the repair & she said that wasn’t true.
I asked if there was any guarantee on the repair, and she said no. So, after paying
$ 239.25 I walked out of the store with my watches, but feeling very ‘taken’. I would
not recommend this jeweler & will make sure everyone I know hears my experience.

Dear Unilocalers and Unicorn potential customers. I have to tell you, it does not get ANY better than Unicorn! From the amazing selection to unbelievable product quality, from outstanding customer service to awesome time pieces, I would not go ANYWHERE else. From the owner, Fred all the way down to the staff, they are one professional team. Go there for yourself, go there to surprise your honey, go there for Valentine’s and for all other life celebrations. You will NOT be disappointed, I can guarantee you that and they will too.

Poor customer service. Brought a watch there I got for Christmas to have some links removed. The older gentleman who took my watch back to work on was very kind, but very slow. After waiting 15 minutes the band was still too big and one more link needed to be removed and back he went. 35 minutes of sitting with no word or status update I can’t help but think my watch has been broken by them. The younger female sales associate barges out from the back and tells me I will have to pick it up tomorrow. Are you kidding me!!! She then tells me I have to pay full price now, which the price was never communicated to me up until this point, of $ 15. First, this is way overpriced for a simple link removal. Second, I was offered no discount or solution for having to wait so long. Finally, when I said no way I want my watch back I’m going else where she refused. I told her I do not care if its not done I want my watch back, again she refused. Just as I reached my boiling point he brought my finished watch up with a $ 3 discount… oh yeah they conveniently do not take debit cards for anything under $ 15.
Bottom line is do not go back unless you want to be treated like dirt and overcharged. I hope that female salesperson gets fired for her poor service.

I went to Unicorn Jewelry to sell an engagement ring on consignment. My ex had purchased the ring from the store, so I figured I would get the best price and service there. Selling my ring through unicorn was an absolutely humiliating and frustrating experience that was dragged out over the course of five months.
In August, after speaking with a sales associate on the phone, I left work early to drive over an hour to the store. During the course of an hour and a half, three different sales women came up to me loudly asking why I was selling an engagement ring and pressing me for incredibly personal details as to why the engagement ended. When one of the owners was finally available to speak to me, she informed me that I would have to come back another day when the other owner was working.
When I returned the next week, Fred assisted me in getting my ring set up for consignment. He told me that I would be able to receive payment in full within a month of selling the ring.
The ring sold within one week of being on display. I constantly called the store for five months to receive payment. Each time, Fred was not available to speak and the sales associates wrote my phone number and messages down wrong every single time. When I finally tracked down Fred in November, he promised to mail me a check. After two checks were supposedly mailed and yet never received, in December, I drove an hour to the store to get payment in person.
The cherry on top? He wrote the check out to «Mrs.»
Worst service imaginable. It was a complete nightmare.

My boyfriend and I went ring shopping here, and we were very impressed. The owner was very nice, didn’t pressure us and he was very accommodating. I have a hard time making big decisions and he was very patient after I asked to try on four different engagement rings. The prices appear to very reasonable and they can also make custom engagement rings!

I just reset my wedding ring here. It is incredibly beautiful and the staff helped me and did not try to convince me to buy something I couldn’t afford. The entire process was very pleasant and non-​stressful. I couldn’t be happier with the new setting and the repair they did to another ring I brought there. I highly recommend Unicorn!

They recently did lots of repairs/​renewing for some of my favorite jewelry. My wedding ring in particular was smashed on the bottom and needed to be rounded back out. They did it and when I went to pick it up I hardly recognized it. It looked as beautiful as the day my husband gave it to me. I was like a newly engaged girl — staring at my shiny beautiful ring every time my hand came into sight! I gave them a 4 instead of 5 because they also polished a bunch of silver for me & I felt they could’ve done a little bit better job of that. The necklace they fixed and other repairs I had them do were great! Thanks Unicorn. I’ll be back!

Very nice store with a lot of fine jewelry choices. Fred, the owner and his staff is really courteous and helpful with the customers, I had an awesome buying experience in this store.

This store is truly a hidden gem. On a whim, my fiancé and I stopped in to check out wedding rings for me. We found exactly what I was looking for and the negotiating aspect of the deal was really easy. I ended up with a beautiful and unusual ring at a reasonable price. Adelle was so pleasant and accommodating we decided to discuss making my fiancé’s ring. They custom made the most gorgeous diamond ring for her, absolutely stunning! We spent a considerable amount of time with Adelle and we never felt rushed. She was very fun with my mother, who was providing the diamonds and can be a bit of a bear. My mother enjoyed her so much she invited Adelle to the wedding!
Additionally, I had batteries replaced in my Movado and Gucci watches. Although, I can’t speak to the quality of the batteries as mentioned in other reviews, I have no doubt that the customer service will be as good as received thus far.
Given the size of the store, they have a nice selection of customary and unusual jewelry. Well worth a persons time to drop in and check them out. Absolutely, ask for Adelle!

TOP NOTCH SERVICE! Adele is a very sweet lady and very honest