U.S. Bank

Not writing a review about the quality of banking US Bank offers, just about this branch. I regularly drive out of my way to go to this location because Jeni is so awesome. She’s helpful, friendly, and honest with you about what’s in your best interest. Plus she’s just a cool person in general. Highly recommend.

I love this branch! They always help me when I need help, and there is never a long wait. I had a great experience with 3 different tellers on 3 different occasions and the management is great too!!!
I will recommend US bank to others.

The one star is for the only star at this particular US Bank branch. Her name is Jeni Sadler and she was nothing but kind, helpful and informative, for the 3 years that my wife and I banked at this branch. If she would ever need a reference, we would be the first ones to give it to her. With this said, US Bank has proven to us, why big banks get a bad name, personal customer service is a thing of the past and why we will never bank with a big bank again.
I started writing a lengthy note about what transpired but, didn’t want most of you to fall asleep getting to the punchline, so I will summarize as quickly and concisely as I can, here goes;
Between my wife and I, we had about 50k worth of funds in US Bank, my wife had direct deposits and car payments coming out of the bank. I overdraft on an account due to transferring funds into the wrong account and because of that, hence the overdrafts. Each overdraft was $ 35 a piece, I had 5 and they would not credit it back to my account, because they said it was my fault and not the banks, even though my /​our accounts were supposed to have been set up with overdraft protection on it, as set up and explained by Derek Riffel.
When it came down to literally a my word against there’s scenario, where I had to prove that this was actually set up, when Derek set it up for us, they sided with their guy, even though both my wife and myself were sitting at his desk and having this explained to us at the same time.
Christian Garcia, one of the NP Branch managers, said that there is nothing he could do to reimburse me the funds that were taken out of my account because, its how the computer system reads it, I admitted that I made the transfer and as a curtesy, they would give me back $ 35 of the $ 175 that they took out. I told them that if I’m wrong, why give me back any money at all and that I wanted to talk with someone above them, that wasn’t a computer. Christian then put me in touch with an Amber Lynn, she said she would look into it and get back to me. 2 weeks later, after constant calling on my end, I finally got a hold of Amber Lynn and she said that there is nothing they /​she can do about it, it’s my fault and case is closed. I asked her if she had talked to Derek Riffel about everything, she paused, then said yes. I asked what specifically he said and she conveniently said, she couldn’t tell me. I then said, so you mean to tell me that after 2 weeks of me trying to get closure with this, you are telling me the same thing that a branch manager told me and you can’t elaborate as to why. She paused, started sounding upset on the phone, told me she couldn’t talk anymore about that account and then, wait for it… HUNG UP ON ME!!! I then called the branch office to talk with Christian Garcia again, where he told me that he couldn’t talk to me about the «case» anymore and if there was anything he could help me with. To which I responded, So you mean to tell me that you guys are cool with taking $ 140 from me, on an account that had overdraft protection on it, tied to accounts that have about 40k? He said he can’t talk about it. I said, I will make it really simple then, I will take my 40k out, my wife will take her 12k out and her monthly deposits, so you can pocket $ 140. He said, do what you got to do… so we did. We took everything out, walked across the street to SDCCU, opened up our accounts with them, refinanced her new car at 2% and talked to them about a purchase on a new home. The weird additional kicker was when I am sitting in front of Christian Garcia, he is cashing everything out, he asks for my drivers license and proceeds to print out the checks that he is going to give to me. He has to walk away from his desk to get the checks and while he was gone, I simply pick my drivers license back up and put back into my wallet. When he gets back to his desk and notices that my ID is not there, he asks me if I took it back. I said yes, as he said he was done and he had the printed checks sitting right in front of me. he said that he still needed my ID. I started to give it back to him, stopped and then asked, «why do you need my ID back, since you have closed everything out and have the checks sitting in front of me?» He said, «Are you refusing to cooperate!» I said, «no, can you please answer my question?» He said that «he didn’t personally know me, so he needs it back.» Which I thought summarized everything well, as to why we were leaving.
Sorry for the long rant but, if $ 140 makes more sense to pocket vs. all of the above, then this is why the banking system is in trouble and at the very least, you shouldn’t bank with US Bank.
Derrick

I come here from time to time to make deposits for work. This branch is located next to Fresh and Easy. It’s never been busy when I’ve been here which is good because their parking lot is very small. The staff has always been very friendly and helpful. It’s a very clean branch with security glass for the teller’s protection. There aren’t very many US Bank locations in the area so I am glad this one is close to home and not out of the way!

I stopped in here after leaving CVS. There were two tellers open, and when I got in line, one was busy. The other one was on the phone, but said that she would be right with me, and she was.
When I was leaving, the branch manager wished me a nice day. I think I’ll go to this branch from now on, it’s a far cry from the one at 36^th & El Cajon Blvd, which is across the street from where I live.