U.S. Bank

I love US Bank. the best bank i have ever banked with. I had originally opened my account at their corporate office in Minnesota. Ive had my account ever since. Representatives are very helpful and always willing to solve any issues. No hidden fees!

I’ve never had a problem with US Bank, Everyone I’ve dealt with at the bank are professional and extremely nice people.

This branch in particular lacks friendliness, and especially knowledge.
Atm’s could replace those people in a better way since I just dealt with the tellers.
I was better of calling the 1800– general customer service number where the representatives look up information for their customers even though they don’t have knowledge sometimes. I don’t know why those people are here. Oh wel.

I have been banking here for the last three years and have always been treated with the utmost respect and professionalism. Each time I’ve had the pleasure of banking with either Laila or Lauren they have gone over and above to ensure that my transactions go accordingly.
It’s also very refreshing to see their smiling faces, especially after a long day.
Thank you ladies and keep up the great work!

I just dropped in during my lunch hour to deposit checks and a teller said hello. Then when I filled out my slip and walked toward the empty line another teller said he can help me right away. He was very quick. The transaction was under 30 seconds. As I walked away with my receipt another staff sitting on a desk thanked me for coming in. Wow it felt very old school bank like. First time here and they were efficient and nice. Thank you US bank staff ;)

I purchased a Contour Card (reloadable debit card) from this branch because I felt it would be a convenient and quick way to get money over to my elderly father (as we both have different banks). Based on my experience at this branch I discovered they treat people quite poorly if they are assisting you with anything related to this card. Perhaps since its a reloadable card and not a «real» bank account? Or maybe they feel a certain demographic only obtains this card and are not worthy of acceptable customer service… who knows?
When I went in one of the managers greeted me near the door and I asked him where I can get a Contour card. he was pretty snippy and said «you can go to any teller for that» and he walked away and sat back down… LOL.
A few days later I was loading my card at this branch and I was treated very poorly. The young, female blondish teller was so indifferent and had a tremendous amount of attitude with me. I felt pretty uncomfortable by the whole experience I left scratching my head and was like «are you kidding me»?? So I ended up closing the card within a week and opened a joint account for my father and I over at Chase (which is my bank).
But could this be a branch issue only? In any case, I’m never returning here. I’m happy I didn’t unleash my post-​adolescent angst on them because even though I would have made a total ass out of myself, it would have been completely justified.

This US Bank is just unpleasant. The employees are quite rude. I used to go to the Point Loma US Bank, and I loved all of the tellers and managers there. Now, I go out of my way to the downtown branch just to avoid the horrible service at this location.

I have been to this bank three times, and each time, there is only one woman working there — Lailaa. She is a professional and friendly, and each time I go to her.
There is a man who sits in a desk — not the office, but his desk is out in the open — who today (6÷16÷14) was unprofessional and made me feel uncomfortable. After receiving my cash, I was counting it on the way out to double-​check that I had received the correct amount. I wanted to finish counting the cash before I stepped out of the bank. The man at the desk, who I had not interacted with or even made eye contact with, said loudly across the room, «Have a good day!» I didn’t respond because I was trying not to lose count of the money, and also because I felt like he was flirtatiously trying to get my attention rather than simply being courteous. When I didn’t respond and continued walking, he sarcastically yelled out, «Thank you!»
I will never come back to this bank due to how uncomfortable I felt and what I perceived to be someone 1) trying to flirt with a customer, and 2) being rude when his flirtatious interruptions were ignored.

I don’t think this place is that bad. I am a customer over there for 2 years, they are friendly most of the time. The fees are not too bad and they offer an automatic transfer when I am negative from a credit account. One time one female staff seemed really ignorant but otherwise everybody else was competent.

I never ever thought I would give a one star review because I couldn’t possibly imagine a place being that bad until I came to this tragic branch of U. S Bank. I came in about an hour before closing time and trust me, I understand how that feels. I work at a credit union and having a flock of people come in right before closing can be unpleasant but it’s part of the job. If you’re going to work with the public, it’s smart to change the way you think about this. The way these people acted towards EVERY single customer in the branch at that particular point in time was awful. They were rushing people, being very rude, ESPECIALLY the teller. I watched as she literally kicked some guy out of the line because he didn’t have his deposit slip ready.
When I arrived to her window I asked for a cash advance off of the U. S Bank Covenient Cash card. I was told it couldn’t be done and that the funds were «stuck» on the card once they were loaded. Ummmm… no they most certainly are not I went to the branch in Mission Valley and they gave me the funds without a problem.
So in addition to acting like rude monsters, they lied. All because why? It’s one hour before closing and you’re in a hurry?
The manager on duty or personal banker or whatever she was also had a nasty demeanor to her and was not welcoming towards anybody.
Stay away from this branch and trust me when I say it’s SOOO worth it to take the extra trip to the downtown location or Mission Valley. I would MUCH rather deal with parking and traffic than these poor excuses of customer service reps.

WORST Banking Experience. Avoid the Mission Hills Branch at all costs. Last week, I went to put money in the atm and it ate my money. I am out the cash and it never got posted to my account. They blame it on the new atm that does not use envelopes. Why is this my fault, I am the costumer? The following business day, I went into the branch to get it sorted out. First, I was ignored when I went to the window by the teller and then he decided to help a drive-​up costumer first. The teller then told me I needed to file a claim through corporate. I all want is my hard earned money to be able to be put into my account. I then filed a claim after sitting on hold for 20mins with a customer service representative in Portland, Or. She asked me why the branch would not deal with it. The atm also spit me out a receipt stating there was a hardware failure and some items were likely not returned. I am still waiting to see if they will give me back my lost money. So, avioid this branch of US Bank at all costs!!!

O Lord, I have been banking with US Bank for 7+ years. Both my husband and I are on the account. A few months ago we had a check somehow stolen and cashed at a Money Tree in the amount of $ 400! They had us close ur account and fill out paperwork to investigate in order to get our money back! Not only have we not got our $$ back yet after 2 months but the next problem is shocking to me. We both went in to open a new account. A few days later the manager called and said if I did not bring in proof of residence for myself I would have to be taken off the account! I had already received my debit card and so did my husband. I couldn’t get in to the office because my husband had just had surgery. Later, the manager called and said if I didn’t come in person and sign to be taken off the account they would close our account all together! I was so upset I went and opened my own account at Chase Bank. Chase Bank has the most awesome customer service. Michael Torres at Chase spent an hour with me explaining the history and the value they take in their customers. They pride theirself in the fact that the customer is the most important person to them, whether they have millions of $$ or a customer who lives paycheck to paycheck. When I went into US Bank to be taken off the account the woman was cold and indifferent. We still have not been reimbursed for the $ 400 check fraud and they just tell us to call a stupid US Bank # to try and get our $$ back. My husband plans to close his account with them and be pt on my hase account. Chase even gave me a free $ 125 for opening an account froma coupon I received in the mail. US Bank has been around since the 1800’s, so I thought they would have their act together… NOT!!! I’ll tell all my freinds and family about this nightmare!

On ⁵⁄₂₄ I visited my BANK to initiate an international wire. I handed the teller a copy of a wire I previously received from this bank to assure this teller fills it out correctly. After the review and the signing of the document I requested to get a copy of it. The tellers DENIED my request! I told her that I received a copy of the wire every single time in the past, why not now, why not today? She said that this was an internal document and it could not be given out to a client. I said that this must be a mistake. I expect a copy of everything I sign and everything that has my information on it. She insisted I could not get a copy. Well: I took the form back, took my iphone and took a picture of the form and emailed it to myself.
Then I handed her back the form! I requested to see the bank manager. She confirmed that the policy was not to give copies to the client, and that this particular form is an internal document for their use only.
OMG; I thought they must be kidding. I insisted and said that I expect the bank handover a copy of any document having my personal information and signature. And I never had a problem in the past to receive a copy. She replied that that policy was always not to hand over internal documents, but was never enforced upon now.
I then requested to let me see the directive that would support her argument. She then replied that «I can’t show you our procedural manual because it is an internal document as well!»
OK, I had it… I demanded to see the main branch manager. He was out and not available to discuss.
I guess I have 2 options her: I can close all of my accounts and move them somewhere else. (But honestly, I don’t want to have to change banks. All my automated banking is attached to these accounts, and I don’t want to have to be hassled into changing BANKS.)
This Bank, obviously does not care about customer service. So my advice to you… don’t bank with USBANK. As simple as this.
I am calling for a boycott. And I am calling out to an experienced Lawyer to represent me to go after this BANK. Please send me a note to further discuss this.

horrible! the only way to express my frustration with not only this branch but the bank is to scream in my car as I’m leaving this branch! how does a bank not have money? how can my business account not get enough change to run my business? why do i still bank with us bank? personally i don’t and will never. however i will work on changing my business account to another company. if you open at 9am the person, and i quote, «with the money…» should freaking be there to give me my change order. i will say that raquel is great and very friendly. however in the begining i could get more then $ 300 in change. if i were selling chicklets maybe this would work. but when you running a business that wants to expand and is doing well you need a lot more change then that. i had to go to three branches just to get enough change in the begining. word to the wise… if you look at this business rating and you read through the Unilocal it wouldn’t be a suprise on why you should not bank with us bank!!!

If I could give them negative stars I would. The manager and the assistant manager were very rude and did not even pretend to help me. The Manager tried to volunteer my small business account to a personal one because I wanted a small percentage cash back. They placed a unnecessary 10 day hold on a check I deposited because it was at risk of fraud!!! Are you serious? I have been depositing checks from this client since I opened my account!
No matter who I talk to, whether its the fraud department, the customer service department or anyone in the bank, I receive the most poor customer service I have ever witnessed in my life.
I wouldn’t use this bank if it were the last one left. Please don’t think its just this location, its the entire company!

WORST banking experience of my life. I don’t know how this company is still in business. Employees at their branch locations are completely incompetent and only slightly better when dealing with them over the phone at «corporate» level. They screwed up so many times and just couldn’t ever get it right. US Bank, you SUCK! I took my business to Wells Fargo. Glad I did.

If I could give this branch a big, fat ZERO, I would. I have had nothing but bad experiences both with the in-​bank tellers, whomever they have answering their phones (chiefly, a woman named Millie), and the 1−800-USBANKS «help» line.
I have banked with them for the last four years and have given them more chances than they deserve to straighten out issues and just deal with customers as if they wanted our business.
In addition to their online billpay regularly not working, my most recent favorite experience with them was when I DEPOSITED a large-​sum check, and Millie (turns out she doesn’t just screw up the phone!), rather than ADD the amount to my account, SUBTRACTED the amount from my account, causing me to have no «available» money and several days worth of overdraft fees. All was reversed when brought to the manager’s attention, but, really, mistaking the — sign for the + sign?!? At a bank!?! That deals with real money!?!
Do yourself a favor and bank elsewhere.