U-Haul

Probably wont use this company again.
Was moving a few items & reserved the cargo van. Went to pick it up & was told it wasn’t available. Ok!!!
They upgraded us to a small truck, no extra charge.
We get in & realize the drivers side seat belt is busted & does not work.
Aren’t they suppose to check this before they rent out vehicles? It’s a safety issue that should have been addressed before handing us the truck keys.
They upgraded us, yet again to a huge truck.
I was only moving a few items & did not need a enormous truck!
Hence, why we planned in advanced a reserved a cargo van.
The steering on the truck was bad, when we hit 60 mph the steering would shake & vibrate.
The front driveway/​entry area of this u-​haul a clogged mess. They need a separate drop-​off area for vehicles.
Overall customer service was pretty disappointing.

The worst service possible. The two elderly people running this place are clueless. They don’t like what they are doing & it clearly shows. They can’t hear you, and then get angry at you for not talking loud enough. As much as I want to have sympathy they are very rude. I’ve been here for 25 mins and I’ve barely been helped. I feel like I’m in a bad dream here

This place is horrible. My friend and I went to go pick up the trailer she reserved 2 months go and when we get there the guy said she couldn’t rent it. She asked why she couldn’t and he told her it was the type of truck we were using. WTF? It was a Ford explorer sport trac, how is that not an acceptable vehicle? She kept asking him why was it not acceptable and he just kept telling her it was policy. What policy bro?
So we called two different U-​haul places and they told us we could use a trailer with our truck.
This place has nothing but douche bags working there and obviously have zero type of customer service. We called in advance, reserved it in advance, and then we get there you tell us it’s policy to not rent to that specific vehicle…
You guys suck major balls

OMG. So glad I am not the only one posting a bad review, I will make this quick. DRUNK! I came in the store and the staff was drunk. Really?

I am going to keep this short; on two separate occasions I have had the displeasure of dealing with the self proclaimed so called manager of this location, both times he has been an over the top snotty arrogant ass, not just to me personally but also to other paying customers. He is the Hispanic heavy set white haired guy with a goatee in his late 40s early 50s. I wish I had caught his name but did not. Listen up Uhaul CORP; your guys need to teach some lessons in basic customer service to the people you give the keys to your money generators. After my most recent experience I am personally done with your whole organization and will not use any service you offer again ever in future. I have in the past on at least 50 occasions used you guys for various services in states across the nation; from truck /​trailer rentals to box /​propane purchases. No more! You are not the only game in town and unless things change hopefully lose footing to the point you go out of business.

Seriously pathetic. This garbage place should be out of business, I will never, ever, ever be using uhaul again. The guy working there was a rude piece of shit. When I came in the building, he was arguing with another customer over the phone and ended up hanging up on the guy… Great first impression for me. Then, and I’m not even kidding about this, the employee sprayed me and my friend with the windshield cleaner. We had just returned the truck and he hopped in, sprayed the windshield (and us,) and then walked in the store. When my friend spoke up, the moron said, «well, it was a dirty windshield…» Not even an apology. I strongly recommend any San Diego residents use Budget or something besides uhaul… this place is a joke, and there is no punchline.
This place is TERRIBLE. Honestly, I’m baffled that crap like this exists in the business world. This uhaul either needs to reconsider their employees, or shut their doors and close down. Total crap. This place is not worth anyone’s time. I could go on and on about how sorry my experience was, but the point is this: do not give this place your business. They are insulting, time wasting, terrible service providers. There are enough other options in San Diego, find someplace halfway decent and you’ll be much more satisfied than the service these morons provide.

You mother effers. Not only did you completely screw me over by losing my online confirmation but I had to pay double at some hole in the wall place called Carls Rentals on 36^th and University. Bastards.
I was informed by your customer service rep that it would be nearly impossible to reserve, locate and rent a moving truck on a Saturday morning. She also went on to inform me that most people make reservations at least a week in advance in order to secure a truck. well no shit sherlocks, that what I did. Well, whos fault was that you assholes?
Well to make a long story short, I stopped at a 7 – 11 and flipped through the yellow pages and after about 8 calls, I was able to locate a 16 foot moving truck. The guy on the other line tells me I have 20 minutes to get there and secure the rental. WTF. I haul ass over there and lo and behold, the truck is there.
Carls Rental is a dump, it looks like a junkyard but the guys were cool. i signed the forms and went on my merry way. Hours later I’m done and I go back to return the truck. Its about 8 pm now so obviously the place is closed. I proceed to park it half a block down 37^th st and I head home, tired from moving all day. The next morning I head back to 37^th st and what do I see? Goddamn graffiti. All over one side, all over the hood and fender and the back. WTF !!!
I’m now stressing out because I had previously declined the insurance that Carls Rental had offered me. I’m wondering how much this is going to cost me and I’m fuming. I pull up and park. The same 2 guys see me, see the graffiti, shake their heads and starts to laugh. I dont think its funny at all and I’m getting more agitated. Apparently this is not the first time this has happened and before I know it, they tossed me a few rags, 3 bottles of brake cleaner, and at 8:30 in the morning, I’m spraying and wiping down a big yellow Penske moving truck. The 2 guys help me, and it takes us about 45 mins to get it all cleaned up. I ended up tipping the guys, buying them a Corona 6 pack and went on my merry way.
Would I go back? F@#K no, but to the guys at Carls Rentals, you rock ! To the punks who tagged the truck, F U !