Travcar Car Rental

Zero star if I can. Shuttle took 30mins to get us from airport, not good when u have kids. I reserved a midsize car from Travelocity and they all they had available was a compact car. Steve the agent jerk who helped us tried to upgrade us for $ 16 more per day. Then he tells me its up to me if I don’t want to unless I want my luggage all over my kids. Really?!? I refused since we only have 2 luggages and 2 umbrella strollers which can all fit in the trunk. Then he offered the extra insurance I said no since we have 300k coverage with our own insurance. This jerk then asked if my husband can talk since the reservation is under his name. First of all my husband had to turn around to get my kid but its not like he left the building. This agent is so unprofessional and needs a customer service 101 course. I will make sure travelocity knows how ghetto this place is and to remove them from their vendors.
Don’t be fooled by their cheap rate! Cigarette burns on the seat, manual doors, trunk can only be key opened and it felt like it was going to breakdown in the freeway. I’ve rented $ 25/​day from other rental companies and I didn’t get a crappy car like this.

Very positive experience. My associates and I showed up for a conference in SD and had only a brief wait for the shuttle to TravCar. As it was an evening pickup, there was only one employee present, dealing with a family who seemed to be using their frustrations to try and manipulate, but he remained pleasant and calm through the whole experience. We got our car with no hitch, were informed about our insurance options but had already purchased online, and were bid a friendly farewell.
Upon returning, the associate at the desk was quite friendly and helpful and we were in and out of there, headed to the airport, without issue or complaint. We had been careful to note scratches, etc, on the car condition report and so had no problems when returning the vehicle.
Overall, it was a pleasant, positive experience that I’ll repeat next time I’m renting in San Diego.

Whoa this place is a nightmare! When we arrived to pick up our car we were informed that they ran out of economy cars, so we would have to pay for the next step up. I was on travel to photograph a wedding so instead of the employee helping us find options, he asked if I wanted an expensive car and just put it towards wedding costs. What? No, I want a car for the amount I paid for. So he proceeded to tell us that he has no choice to give us the next step up for $ 10/​day but he would «help us out» and we would only have to pay $ 5 more a day which is a «huge discount». Sure that’s not that much to pay but we shouldn’t have to pay any more than we agreed upon, if they ran out of cars that should be their mistake and the difference should be comped right? Before returning the car we called to see if we could get the addition taken off when we return the car. The lady laughed and said, «you’re obviously not that upset or else you would have called the next day to see if you could trade your car out but you didn’t». I told her we were informed that wasn’t an option and didn’t want to have to deal with this in the middle of our vacation and she said «well you received a huge discount for the car you received and it’s just common sense to call the next day if you’re truly upset». So rude and such a bad experience!
*** Update: When we dropped off the car we didn’t mention anything and the really nice guy at the counter noticed our notes and comped the fee! He said if we had to drive a high end vehicle then we would have to pay more which I totally understand, but for another compact car there shouldn’t have been a charge. He was really nice and made our day! I wish I would have asked for his name, thank you!

Travcar saved the last day of our vacation when Hertz f**ked up our reservation, and then they made our day by giving us a special deal on upgrading to a convertible. Why not on a sunny San Diego day?
We were staying in Coronado, but since our flight did not leave until 8:30 p.m. on our last day, we thought it would be fun to drive up to some of the beach destinations to the north. We booked a car online with Hertz the night before, and they sent a confirmation number that indicated we could pick up the car right at our hotel. Great. Until there was no car. And, after calling around and wasting an hour, it turned out that the location that would have our car wasn’t in sync with the national system and did not have any clean cars.
The concierge (shout out to Suzanne at the Coronado Marriott) came to the rescue and called Travcar for us. They had a representative there in FIVE MINUTES (!) to pick us up, take us to their location, and get us on our way in no time. Nicest guys ever. Great car. Good times and great memories. Would use Travcar again in a second!

So lucky I found about this place! When my major car rental company canceled my reservation, I remembered that the front desk agent at my hotel mentioned they work with a rental company that will pick me up from the hotel and drop me back.
So, at 4:30 pm the hotel called Trav Car and made me a reservation for 7:45 am the next morning. At exactly 7:44 am, the Trav Car driver walked into the hotel lobby to meet me. He drove me to their office about 5 minutes away and 15 minutes later I was in my car and ready to go! What great service!
Since I only needed the car for the day, I returned it the same evening. Same great service and they dropped me back to my hotel!

They made it pretty easy to rent a car. The front desk guy made me feel bad for not wanting to get the supplemental insurance. «Thats a smart man right there! He chooses the $ 250 over the $ 7 insurance!» I might’ve gone for it, but he first quoted me at $ 4 more than the normal, then upped it to 9. He wasn’t even right about the $ 7.
I’d get from them again though.

I agree with the rest of the posts. I’m never going back to a place like this again. I could rant for days about how terrible they are in so many different ways. Bottom line, they suck, stay away.

When they give you the car condition report before you take out the vehicle, make sure every little scratch is recorded on it. They tried to charge us for a scratch on the front door because it wasn’t listed in the report. It was something small that a large rental company would never have bothered a customer for.
Luckily my husband took photos of the car before we left the lot and could prove that the vehicle had been rented to us in that condition.
Pay close attention to details and be cautious if you use this company

SILVER LINING!!! Made a reservation that was lost, but JUSTIN made it all right. At risk to himself he made the situation right and got us the van we needed. Justin is a shining example of what customer service should be!!! This is a guy who should be running the show. Despite me nearly melting down, he stayed pleasant and professional, absolutely outstanding!!!

If I could give a ‘no star’ I would. This company did not keep our reservation. I had the car reserved from Jan 22^nd at noon until Jan 29^th. My husband and I came in at 11:40 p.m. Jan 22^nd. Obviously the company was closed so we came in the next morning at 7:15 a.m.
I called on three different occasions letting the car rental company know that we were coming in late and wouldn’t pick up the car until the next day. When we gave our reservation the man at the counter couldn’t find it. Then he told us that since we didn’t pick it up yesterday that our reservation cancelled. I told him that I called several times before letting them know I was coming late. He said our car was already rented out and he couldn’t give us another car because those cars were rented out…
He then gave us another car rental place, which was way more expensive then the original reservation and said that was the only thing he could do.
Terrible, disappointing, company. My husband and I are still trying to find a rental as I write this…

I am pleased to say that the owner contacted me after my review & remedied the error by refunding me the early return charge. While still not a great rental experience, I have raised my rating due to the professional integrity.

Was worried when I saw all these reviews, but I was told some were from the earlier owners. Turned out to be a great experience. The pick up was really easy (be sure to call them and tell them when you are ready to be picked up at the airport, as they don’t send a shuttle automatically). Also, the staff was friendly and got me into a better car (and gave me the AAA discount even though I forgot my card). The only thing I’d suggest is that you make sure your car is truly full when you pick up the car. Mine was on F, but I realized that it must’ve been driven for a while because I only got 280 miles, instead of the 350+ I should have.
I would rent from them again.

I wish I had the option of ZERO stars! Living in Vienna, Austria, makes contacting the idiots at TravCar frustrating! The concierge at the Marriott Hotel in Torrey Pines suggested I use them when I stayed there. The guy dropping off the car was friendly enough and that’s where the «service» ends.
A few days after the rental car was dropped off (at the hotel for collection) I had another debit made to my credit card for an amount of around $ 33 which I can only assume was for the gas we used. I since have sent numerous emails and «online contact» requests via their website to clarify what this charge was for. I also requested an invoice/​receipt for the payment as my company needs this for tax and expense purposes.
Do you thing that the imbecile’s at TravCar have had the courtesy of responding… nothing, nil, nada, nich, nulla
Looking at the other reviews posted before there is only one thing that I can suggest– RENT ELSEWHERE!!!

This is the same company as Ace Rent-​a-​Car. BEWARE. Here is my review:
Every negative review is true. This place has poor customer service, lies about fees, overcharges and underdelivers.
They close earlier than their competitors and open later. This is not a case of «you get what you pay for» — you get much worse than that. You could not pay me to use them again. Here’s a brief summary of what happened to me in just one time using them:
1) My flight was delayed, so my arrival changed to 10:30pm. Not a problem for a normal rental car service — except Ace closes at 10pm.
2) I called ahead to inform them of my delay, and they didn’t have any solution except to see if my hotel could shuttle me home and then back in the morning. All at my cost.
3) After I paid for a taxi to and from my hotel, they claimed they gave my rental car away, even though I spoke to the same woman (Veronica) both times. She then tried to tell me they could «upgrade me» — for a fee… even though I had a reservation the whole time. I asked how they could give my rental away if they were closed, and she didn’t have a response except to get defensive and to tell me «I should have called again.» AGAIN? I already told you I was going to be late!
4) The man who checked me in said the insurance policy was $ 8 for the entire weekend. This sounded odd, so I confirmed — «It’s $ 8 and covers for the entire weekend?» — he said yes. Turns out, it was $ 9… PER DAY. So not only did he lie, he even had the price wrong.
5) My return flight took off at 7am. Every other rental car service opens much earlier than this. Ace opens at 7am. Their solution? Drop the car off at Park & Go (which also had awful, awful customer service), AND pay a $ 15 fee.
All in all, using Ace ended up costing me more and giving me more heartburn. Avoid at all costs — any pennies you MIGHT save are not worth it.

Dont let the low rate fool you. This is a shady spot for sure. Hey, but the guys workin are friendly enough though!
Their deceptively low rates add up to about the same price to rent a car from any of the ‘majors’, when all the insurance, and BS charges get factored in. And if youre lucky, youll getcha deposit back in 2 – 3 weeks after you call them 10 – 15 times asking «where the hell is my deposit credit?»
Hey, did i mention the friendly guys?
Its one of those ‘ya get whatcha pay for’ deals at this spot, id personally rather pay a few bucks more and avoid the headache, but youre free to make that choice yaself.

I wish I could give this a zero!!!
Worst experience of my life and it is still going on. I found this company when I was buying my tickets through Southwest and they said it was Ace rental, little did I know it was actually TravCar who I have had a bad experience with before. I land in San Diego and go looking for an Ace shuttle but no luck, after about 20 minutes I call the company and find out I have to ask for a shuttle to come pick me up… and by no means is it a shuttle but a van. The lady told me it will be about 10 minutes so I wait still nothing, I’m about to get on a real shuttle and go somewhere else but I decided to give them another call and I get someone else who promised me I had a ride on the way this time. I finally get to the rental car place an hour and 20 minutes from the time I was ready and get to the counter to get my car, they now inform me that I do not have unlimited miles like my reservations say but I actually am limited to 100 miles a day, so I couldn’t go to L.A. to visits friends if I wanted to, plus I am staying in Carlsbad which is already about 40 miles away, then the FULL SIZE car they give me is a NISSAN SENTRA, I’m standing there like wtf is going on, they are trying to get every dollar out of me as possible, I also see on the paperwork that if I return the car early they will charge me $ 10 extra per day. So I finally decided to sign this crappy contract and go about my day since I was already fed up. About a week later I got an opportunity to get a Chrysler 300c from a different company for the same price I was paying for this junk of a car I had, so I jumped on the opportunity and brought the car back early. TravCar obviously charged me the extra $ 10 a day and said that they would refund the rest of the money, because they already charged me the full price of the rental PLUS a $ 200 DEPOSIT (I thought deposits were to hold something until you get there). Now # weeks later I look at my statement and the FULL AMOUNT was charged to my card, with none of the refund I was supposed to get, I’ve called their accounting department, if that’s what you call it since it is one guy, and he never seems to be there. I’ve received no call back after many attempts and messages and I will soon be taking my problem to litigation. Worst experience ever and I really hope you do not EVER go to this place. Hey at least their profile pic now has that van they call a «shuttle!»

Concierge recommended they showed up on time we arrived at the car checkout and were on our way! Smooth.
Never prepay for fuel did this time and they were nice enough to refund half a tank. Extreme customer service.

That’s great and all you list your rules on the Orbitz site but big surprise when I tried to scroll to find those rules they’re basically the equivalent to the fine print on the corner of the screen where you can easily miss it. Orbitz still insists I was never supposed to be charged until the TIME OF PICK UP and they even disagreed with your practices of pre-​charging me before even getting the car, which is why they felt the need to give me a travel voucher for this. I spoke to two different Orbitz associates insisting the same thing.

I liked renting from TravCar. I was in need of a rental while my car was in the body shop for ~10 days, and they were very flexible and understood that I couldn’t commit to a particular set of days.
For 11 days, the car cost just under $ 300. I rented a 2007 Hyundai Accent hatchback. I had scoured San Diego for a rental place that had a stick shift available; I was going to be driving 20 miles each way for work for over a week and didn’t think I could tolerate driving an automatic for so long. Picky, I know, but these guys filled my needs, and places like Avis and Enterprise even recommended them when I asked them for a manual transmission. Quick rant: NOBODY else seemed to have a manual transmission, and that really sucks, because yes, some people are competent and can drive one and in fact prefer it. /​endrant
They kinda made me laugh because they said I was the first girl who specifically requested a stick shift. They borderline called me odd, but I’m not really disagreeing with them — I’m proud of it!
They also got ahold of me when, at the end of the agreed time for having the car, I hadn’t come back. The agent remembered who I was — well, I mean, I’m the GIRL who wanted a MANUAL afterall — and just wanted to make sure that they hadn’t overlooked me asking for extra days, because I had explicitly said that I’d probably need it for longer. They did the whole extension over the phone.
I think they gave me a break on the deposit. I think it’s typically $ 300, but I had them down to $ 200. I had explained to them my situation — that I didn’t have a major credit card I would like to use for the transaction since the rental car would be reimbursed by insurance — but were fine with my needs after confirming my insurance.
I find any negative reviews of this place a little odd. It’s not like they kissed my feet and gave me every deal in the book when I rented my car, but they were absolutely honest, straightforward, and courteous in all of our transactions. They also offered to give me a ride to where I needed to be. Heck, they didn’t question me when I called them many days after my rental to let them know that the tank was ¾ full when I brought it home, not entirely full, so I’d be returning the car with ¾ tank.
The car itself was fun. It was in decent shape, not perfect, and didn’t have the bells and whistles, but that’s not what a standard car rental is about. If you want to rent something fancy, there are places for that. TravCar met my needs, acted professionally, and helped me out bigtime while my car was in the shop. I’ve already recommended them to a few people and will continue to do so.

Overall I was pretty happy with Travcar. They are a smaller car rental company so we had to wait a tad longer to be picked up by the airport shuttle compared to big name brands. The deal was fantastic, it was only $ 25 dollars a day, which was fine because we were looking for something on a budget, they gave us a Kia Rio. This car appeared to have been stripped of every modern innovation made to automobiles over the last 25 years, but you get what you pay for. They did offer us an upgrade for $ 5 more a day but we stuck with the original car.