Torrid

I just went in tonight to return some online stuff I purchased and Julian assisted me. He’s wonderful! Hands down great customer service and very knowledgeable. I was making a purchase of dresses and he advised me clearance today was buy one get one for $ 5.00. I paid and was so impressed went back for two more items. I left very satisfied. I already warned him I may be back tomorrow. I love the new layout of the store. I’ve been a customer at this location forever. My favorite store hands down. It is always clean and staff is always friendly. The rewards program is awesome. I have a 10.00 rewards for my future purchase because I didn’t want to use it tonight. Fabulous store, fabulous staff!

I love this place!
They have some great sales on line and in the store as well.
When you are in the store:
ask them to give you an overview about
how the store works,
where you can find sales and how to shop
in the clearance racks.
If you are new to the store and want to
try on bras … Get fitted first.
They’re really good about it and know
what they’re doing
and won’t make you feel uncomfortable.
They always greet each and every
customer that walks through the door.
*I HAVE SEEN IT WITH MY
TWO VERY OWN EYES*
If you have any questions they are always happy to answer and ask if you need any help when you walk in.
I like this technique a lot because it opens doors to communicate with their
customers when they first walk in and visit the store.
THIS WILL ALWAYS LEAVE A GOOD IMPRESSION OF THEIR STORE!!!
They have a wide variety of clothing
that are trendy and modern for women
that have curves.
I have bought:
V-​Necks, Tunics and Babydoll tops.
I have also bought:
Panties, Bras and PJS that I love.
The clearance section is awesome
and I have found some really cute PJS among many other things as well.
The staff here are all awesome
and are really helpful.
When I am inside the dressing room they always make it a point to visit back and see how things are working out
and if I would like to try anything else on.
The Fitting Room Attendants have even
taken the time to bring me some really
cool things to try on which I actually have
really loved and bought.
Checkout is nice and fast and
they always take the time to make
whoever is at the register feel
good enough to come back again.
I will definitely be back!

Was on a hunt for leggings with lace trim for this weekend and Torrid saved the day! I called on Tuesday to see if they had any in stock. They told me they would hold them for me until Thursday. When I got there Thursday, turns up this was the one and only pair! Hooray!
Everyone at the store was super helpful and very upbeat!
Not crazy about how the clothes here fit. While they are for fuller curvy woman they are not for every fuller curvy woman. Good news is, all their items fit completely different so you might find that perfect fit if you just keep looking!

This review isn’t completely accurate, considering I never even entered — and I’m a guy, but they get an automatic 5 stars for not subscribing to the anorexic norm of most other stores. For tailoring their merchandise to real woman.

I used to love this store and be a frequent shopper — at this location, the one in Glendale, AZ; Lake Forest, IL; and online a lot. I spent several thousand last year alone. Unfortunately, while the stores has great customer service, the online support is terrible and ruins the overall brand’s customer experience. Delays in replies and incomplete replies that show the rep not reading through the string of support correspondence (and only the latest email in the thread) are just 2 symptoms of a bigger problem. Torrid doesn’t know what their customer experience is; they don’t realize how their support feels to customers; they don’t know what moments matter (moments of truth); and they don’t seem to prioritize building connections with their customers. As a result, they lose customers who had been advocates for their brand and now have swung to the other side — advocating against their brand.

I normally love shopping in the store but the last couple times I come in there are three employees that make me feel like I’m interrupting social time at a high school and make extremely uncomfortable if I wanted that kind of feeling I would go to a skinny store i used to love this store because they always made me feel like family greeted me and suggested things I may not have picked for me now not so much

1÷12÷15 12 noon. Yuck CS, non existent really. I used to come here because the chicks were very cool and no one made you feel bad because you were big and beautiful. It was like a secret ‘big girl club’ The girl at the register today was terribly hands off and offered NO comments or advice about the many sales in the store… SMH… major bummer. I will not return.

09/​23/​2014
I was so happy to be able to go shopping today as I stepped into Torrid. The unique wear of voluptuous women, and the sister store to Hot Topic. If you have never been to a Hot Topic, just go into one. they are super fun. I stepped into the undergarment section, because I came in questing for the hunt of some fishnets. Fishnets come in all designs and sizes this was more like a honeycomb design. I found my honeycombs and now time for me to glide through the store, I saw some items in the clearance section and lo and behold there was a pair of tights almost like a gunmetal gray. I looked at the size, a silly small smile started to perk up my face, and it was marked for only half-​off. As I made my way to the counter, Star the cashier was the one who had helped me with this transaction. In a manner of a couple of moments she was able to update my information so I would be able to receive coupons and ads in the mail… which was convenient for me and considerate for her to do. She was showing a genuine interest in me and letting me know that my address on file was still an address from Michigan. Well my mom always sends my torrid ads, however by the time I receive them that are all expired. Needless to say, that those gunmetal gray tights, I bought were priced at a whopping .47 cents. What a great experience with torrid!!! I definitely give them 5 stars.

I hate being in between sizes. You know, being on the curvy upper end size of regular women shops and being on the small end in plus size shops. I specifically went shopping for a maxi dress that would look classy and tasteful for an upcoming get together. I was disappointed by 5 other stores before entering this one, which I never have stepped foot in until yesterday.
Well, lo and behold… I found the dress here. Thank my lucky stars. It was perfect. Maxi dress. Check. Short sleeves. Check. Vertical or chevron lines. Check. Good enough to be worn casual or classy. Check! The thing about shopping at plus size stores, is sometimes I feel that a portion of the clothing is actually unflattering for full figured women. Come on, horizontal lines? Tons of sleeveless tops? Really? That’s another story.
The customer service is not on par here. At least I got a «Welcome» when I entered in but after a few minutes of browsing, I thought that a customer service rep would ask if I needed help with anything. I got none of that. I brought in 2 sizes of the maxi dress to try. I couldn’t make up my mind. They both fit well, one more form hugging than the other and wanted an opinion from a rep. I was able to flag one down and after seeing both sizes on me, she couldn’t even articulate a preference which was annoying and useless coming from a rep who represents a full figured store. I should have brought a friend with me. I chose the smaller size. Their size 0.
I wait in line and by the time I head to the cash register, the taller rep asked the shorter rep if I was «helped» and I hear the shorter rep say she helped me and made some other lame comment about the dressing room. I rolled my eyes because this rep was useless but hey, if this store goes by who gets credit… whatever. So this store currently has a buy 1 get 1 50% off deal right now and if you spend $ 50, you get $ 25 back for you to use on a different day (told to me after I paid). I’m cool with that. The stupid rep saw that my total was $ 90 and some change and didn’t bother to upsell me anything to make it a $ 100 so I could’ve taken advantage of $ 50 instead of $ 25. Its pretty minute now but if I were to shop at other comparable competitors, this would not have happened. Just saying.
At least I got what I came for but the vibe that I got from the main person who so called helped me and the other woman who worked at the store is that they really, really love their job. *Note the sarcasm*

This is my favorite location of all time! The staff is super friendly and their clearance options are always awesome. It is a little pricey but worth it; there are constant deals going on. If you wear anything over XL there are a ton of options, and not things that make you look like you’re wearing plus sized clothes. If you spend over $ 50 (which isn’t difficult) you get $ 25 to come back during their Haute cash period! As a diva style member you get an automatic 5% off once you qualify (again not hard to do). Their online store is awesome — you can get free shipping to the store too!

Love this Torrid location! The staff is super friendly & professional every time I come in, even when I have my small children with me. Their clearance racks are always full of great stuff. Or even if you want to splurge, their reg. priced stuff is to die for.
Any woman (or girl) who wears an XL or larger should check this place out. It’s plus size clothes for girls & women who don’t want to look like granny just cause they’re a size 20. No matter what size you are you’ll look great in these awesome clothes.
Oh, & the shoes, the jewelry, the lingerie, the pj’s, the bathing suits & the boots in the fall are all super awesome! They have boots for the fall season that are made for girls with. Little bit wider calf, which happens to be perfect for me. Also, I’m only 5’4″ (super short) & I never have problems finding pants that fit me correctly. They have short sizes just like old navy.

Best customer service !! Best styles of clothes for plus size women !!! And great déals !! They have a deal right Now if You spend up to $ 50 they give You cash reward of $ 25! The girls there are so friendly and the whole store is really organized!

AWESOME customer service!
I walked in and was greeted warmly. I had an exchange for a smaller size and the clerk was very helpful in my exchange.
I wished to shop around and she greeted me with my first name and offered to call me when my coupons would be valid…
Great experience!

I love their accessories. They are almost always BOGO.
They carry thigh high stockings here that I can wear with my sexy little garter belt whenever the mood strikes, or if I’m wearing thigh highs under a dress for a night out on the town.
Everyone here is always friendly, there are some real finds in the the clearance section. I once bought five pairs of shoes here for under $ 20, including a pair of cute grey boots! Total score.

LOVE this location of Torrid! Unfortunately, I moved out of state, so only get to this one occasionally. Was there last week, and the girl that helped me was super helpful, and suggested items that I had not thought of for an outfit I was looking to jazz up. The Torrid I go to now (Cherry Hill, NJ) would benefit from learning from these ladies.

I FINALLY have Jeans!!!
Kaylee, you are amazing. You saved the day and my wardrobe!
I came in specifically looking for the Roxanne style of jeans, which just so happened to be discontinued (1 star for that Torrid)! However, I was greeted at the door by Kaylee who promptely asked me if I needed help. I explained my jean need, what I normally where and what I was looking for in a fit. She loaded up the dressing room with her recommendations. I could not believe it. I found different styles that I actually like and that fit me the way I want them too. If not for her help, I would still be jeanless!
HUGH shout out to Kaylee and her skills!
I give Torrid only 4 stars out of 5 because their clothes can be expensive, best to wait for sale if you can or check online for coupons.

I shopped the San Diego Torrid when it first opened in 2001, the year Torrid began. Then they opened one near me in Northridge when I lived in The Valley.
When it first opened, it was just like Hot Topic, their parent company. In other words, it was punk, goth and alternative fashion for the plus size girl.
There was just no other store like it at the time. I was dropping close to $ 300 there every month for a couple of years, as I was a successful plus size model and wore many of their clothes in my business and private life. It was SO edgy and cool way back then.
Out of nowhere I walk in there one day, and the clothes had gone mainstream! I was SO disappointed. I loved all the salesgirls, and asked them what happened. They said corporate found out most girls wanted it more mainstream. Didn’t that make them more like Lane Bryant then?
Anyway, I stopped shopping there several years ago. I have been going back recently, and they seem to have added more of an edge to their clothing, but it’s still not like it was.
But I found a ROCKIN’ pair of jeans there last month! I’ve never had a pair fit me like that. And I also bought a cute tankini top for the beach.
Sales girls were helpful as always and it’s a great shopping experience. I wish they would go more Hot Topic like, but I can still find things there.
Lost one star for losing their punk/​gothy edge way back when.

Wow… some of the revies are pretty ummm. well I wont judge them! :)
When I first walked into this store I was INSTANTLY IN LOVE! Because I’m a girl of many desires w/​clothing and growing up as a «thick in the hips» kinda girl, I was limited to everything. I wore boy clothes half the time or I just wore «comfy» clothes, or my sports stuff to school.
But when I hit my adolescent years and found Torrid I instantly fell in love! Although the prices were STEEP for a college kids budget, I still managed to get a few things here and there.
The Torrid in Mission Valley is my favorite one in San Diego. There are 3 and this one is ALWAYS myf av. The employees here are great and the newest additon Darryl or Derrick or something… he is a flamboyant ball of fire!!! I LOVE him!!! But the employees there are sweet and always help out!
Hands down favorite thing about TORRID are their BOOTS!!! I just bought 2 pairs and I got some BIG CALVES and HUGE FEET, and this year I got my 2^nd & 3^rd pair from there! and they aer AMAZING!!!
okie dokie… I love you Mission Valley Torrid… and if LAKEWOOD MALL shoppers read this… They usually have a GREAT STORE atmosphere as well! Learn from there folks!!!
@BRENDA if u are getting banned over a return… DAMN you must have been über rude! But hey to each their own!!!
Viva la thickness!!! :)

I LOVE LOVE the ladies that work here! I keep forgetting her name, but she is the one who ALWAYS helps me!
Her customer service is really really what brings me back to this store, the prices are of course pricey, but the styles are very IN THE NOW especially for plus size women.
I’m very pleased that every time I go into this store, I am greeted and asked what it is that I am looking for, and for some reason they ALWAYS find what I’m looking for, and it seems to be in the clearance section too! and when I do find what I want, the clearance is on a ‘additional 50% off’! wooohooo score!
Other Torrid stores don’t really compare, they ignore you! and the other stores are actually smaller.
Anyway, huge tip. always always look through the clearance section (wait, who DOESN’T do that? aren’t we all on a damn budget?)
Thanks for great customer service! :D

Ima pop off and give you some real advice for this Torrid.
1. CHECK YOUR CLEARANCE. Too many times this shit is torn, stained or missing some belt or other piece that you notice when you go to browse the website months later. Beware.
2. DO YOUR RETURNS SOMEWHERE ELSE. I got banned from here for an argument over a return where I had only tried a bra on and still had the tag but it wasn’t «attatched» so they wanted to give me store credit. Beware.
3. SKINNY SALES GIRLS. Just sayin, if it’s triggering for you. Beware.
4. DON’T BUY BRAS HERE. Go to Lane Bryant. These Torrid ones do not last and they cost the same as the ones over there. Beware.
All in all this is a run of the mill Torrid with basically one token fatty of every color out of the style rainbow. The layering bohemian, the urban chic, the rockabilly pinup etc. If you don’t have a good idea of your own personal style, I would at least pay attention to the person dressing you if you’re asking for help.
Also, I just need to rant for a moment. For all the fat girls who see this review and decide to keep reading on to the other reviews below me, tread lightly. I hope that you all realize sooner than later that fat is just a descriptor and that it doesn’t mean you are limited, unhealthy, lazy, ugly, stupid or undeserving of anything. Open your fucking eyes and get smart about how you’re opressing yourself on behalf of other people and media. All of the negative talk you do about your body is pointless and probably an act of gross misinformation and myth.
Lane Giant, give me a fucking break Vero G. I hope for your sake you see how much you’re hurting your own kind with words like this.
VIVA LE FATTIES. STOP HIDING YOUR DOUBLE CHIN, COVERING YOUR ARMS, NOT WEARING ANYTHING BUT PANTS AND THINKING YOU CAN’T GET A PARTNER.
Lemme hear that fat throat of yours sing a sweeter song…