Tiffany & Co

Haven’t been in the store for about 2 years. Wow service has definitely gone down. I walked in, 3 sales people standing around, none came forward to see if I needed help. One customer said to me «I feel like they’re getting paid to stand around!» Finally someone came, showed me 2 bracelets I wanted to look at then left me to help someone else without even asking if I wanted to see something else. While showing me the bracelets she kept on asking me what size I was, I wanted to check out the design first!!! Prices has gone up while service has gone down, way down…

THREE STARS to YASMIN and the beautiful necklace I purchased.
Not going to lie — they really do look at what you wear when you walk into this Tiffany’s. I came in in an oversized PINK tunic, leggings, and uggs, little MK tote, to buy a mini heart tag pendant (for me, not my dog with me). I’m shorter and I know my outfit made me look like I dropped in from SDSU but come on, I just got off work and I need Friday comfort!
I stood at the counter and was ignored for 10mins, there were at least two other salespeople who weren’t helping anyone. I actually caught one man’s eye and he looked at me and then turned away. K.
I had to stand awkwardly for a few mins 2 ft away from a saleslady ringing up, before I even got acknowledged.
And as for the couple who came way after me and got helped first… First of all I came up way before they showed up and you know that bc you acknowledged me, second of all what kind of customer service can’t keep track of who came first, and actually asks the customers «um who was here first?». So awkward, so uncomfortable. I worked in retail for years and now I work as a receptionist and I can’t emphasize how crucial it is to be aware of surroundings and customer order. Decided to grin, bear it, and just Unilocal it later.
Thank god for YASMIN, she was so sweet and pleasant! I’ve gone in before w/​a specific purch in mind and had noses turned up at me because I wasn’t buying upsells or huge purchases, and Y did none of that! She brought out what I asked to look at, and the sale was quick and easy — my little necklace was boxed and bagged in a snap! I love that at a jewelry store, I love being able to get in, pick what I came for, and head out. No attempts to upsell, no snubs for not purchasing big expensive pieces (sorry but I prefer the cute class of tiny pendants).
Yasmin. Is. Absolutely. Lovely.
In short — you guys are selling sterling silver, and we customers pay for the history and the charm and the world class service (we hope). It’s just silver. As much as I love silver, y’all aren’t selling Aqua Vitae or anything so please don’t be so judgy, god.
I’ve had very quick and friendly help at UTC regardless of my dress, and I live closer there so I will most likely go there for any future Tiff shopping. But if I come back to FV I will DEFINITELY ask for Yasmin!

Where do I start. Rude disrespectful rude don’t care if people walking their store rude don’t notice you rude rude rude unhelpful rude no one wanted to help me rude I can keep on going on but all I can say is there the most disrespectful people I’ve ever met in my life I went in to buy a necklace and nobody wanted to help me in the place ?? Wth? Empty inside no one around I will never return Tiffany’s goodbye!

I had the best experience today with Marie Shellum. She was so sweet and helpful. She made it a lot of fun trying on pieces. I went to Gucci and Bloomingdale’s to look at jewlery today as well… Can we say, «Snob City»… ?? Ugh.
It was refreshing to deal with such a delightful and professional sales person. I walked out of there with a gorgeous bracelet. I already have my eye on another one, thanks to Marie’s good ilistening skills and her good judgment. She introduced me to one of their newest pieces and it’s all me! Loved it! I’ll post photos.
I’ll definitely be back to see Marie very soon to pick up the other bracelet. I highly recommend her so that you can have the ultimate Tiffany experience.

Great customer service and very addictive mercahndise! The T Collection is amazing!

My boyfriend and I came here for our fourth Valentine’s Day. This is the first Jewelry store I have ever been in, and a very special time for us. I knew exactly what style of ring or necklace I wanted. The first person we spoke to only showed us jewelry over 2,000 dollars. I told her that was over our budget… she immediately said, «oh, well I can’t help you over here», and proceeded to tell us we needed to move to another part of the store. The gentlemen helping us told us they did not carry what we wanted, and told us he could «maybe» order it, depending on what we would pay… Basically, when you buy in a store they care more about commission than helping a couple find something. We were planning on spending 1500 dollars. Now, I will NEVER own Tiffani’s. Worst experience ever, thanks for ruining our Valentine’s Day fuckers.

My boyfriend stopped by to check out some diamond earrings and they were not helpful in the slightest. Really disappointed with the lack of customer service for such a quality store. You think they would treat younger men with a little respect but guess not. Neither of us will be returning for any potential purchases.

Every Holiday Tiffany’s allow you to bring your jewelry to them and clean them for free! Great service as well!

Employees of Tiffany & Co. of Fashion valley were not polite to me and my cousin, They didn’t take us seriously! I was about to pick an anniversary ring, and ask my husband to buy it next week, as always do. They didn’t help us kindly and I change my mind to purchase there. I don’t want my money in their pocket.

I have a low tolerance for bad service. I will give people a second chance to fix a mistake, but I just can’t justify a third. I received an engagement ring that was purchased here. All of their rings come in a size six and this was too small so I took it in to be resized. When I went in I was sized at a 7.75! I had been sized a week before at Ben Bridge for a 6.5. I was hesitant and suggested that maybe my finger was swollen; it was since I had tried to wear the ring a few times to show it to people and trying to get it off and on had made my finger red and painful. They insisted though that I was a 7.75. Fast forward a week and a half later, I went in to get my ring and low and behold it is way to big! I am then told «well your fingers will shrink in the winter and expand when the weather starts to warm up, so that is why it is loose» it was 80 degrees out that day! I refused to take it and then was told that we should maybe go down a little, I was then sized for a 7.25. Another week and a half later I go to pick it up after a long day just before closing and it is less loose, but still when moved around shows a definite gap between the ring and my finger. At this point though, with some ladies fake smile flashing in my face I realize that these people know their diamonds but are crap at everything else, plastic smiles included. I now have a ring that slides around my finger, when I look at the finger I rarely get a nice view since the diamond is usually pointing east or west. If I shake water off my hand my ring falls off. They worked very hard to get my ring to me in less than a day when it was first purchased and from that experience I was planning to rate them as 5 star, but my feelings about Tiffany have taken a negative turn. This ring has become a stretched out nightmare. My advice to you is to go get yourself sized at Ben Bridge because I realize now that if I had ignored them and insisted on a 6.5 that I would actually own a ring that fits. Now I have a ring that I have to pay a real professional to resize.

I always have had great service and experiences at this, and other, Tiffany’s locations. I’m in love with their silver trinkets (who isn’t?) and have never had an issue with snobby workers or rudeness like others on here have reported.
First off, if you have the money to spend who cares how you’re dressed? I’ve been here looking ‘normal’ (jeans) and was treated great. I think if you’re getting upset about the attire you’re wearing that’s your own personal problem. It’s a mall. Not a prom. Calm down.
Second, the comments about it bring pretentious. Okay, some of their diamonds are worth more then most cars and people are buying them so you may see pretentious people in there but who cares? Does everyone act nice? No!
Go in there and browse or buy. Be open and if you choose to be intimidated by certain clientele then that’s on you.

Ask for Evenie! She will definitely answer all your questions, she’s very professional, fun and friendly. We’ve bought quite a bit of things there and we ask for her every time. I even call to see if she’s working before I go up there. We love Tiffany’s and every time we go up there for cleanings we always stay just to say hello to her. Sadly I don’t think I will get the same fun experience from another store as i do with her when I move soon.

What female doesn’t like jewelry from Tiffany’s? That’s right. All women love Tiffany jewelry. They are a brand of jewelry that is synonymous with quality, being classic, unique and being expensive. Qualities people want in their jewelry.
The first time coming into Tiffany’s in Fashion Valley was many years ago. I was a little intimidated on my first visit alone. First, they have heavy thick glass doors that you need to muscle up to open. Then depending on the season like the Christmas season. They have men in suits throughout the store. The bigger the season the more men in suits. They aren’t salesman but security. Kind of reminds me of secret service agents. Kind of annoying but I get it.
But to get great jewelry. It’s worth it. I have purchased a few pieces for my wife in the past a couple of times. Both times she was just so happy to receive that baby blue box with the white ribbon and the jewelry inside the box. You really can’t go wrong buying anything here. The jewelry is just beautiful and you don’t have to spend too much if you don’t want to. There are plenty of different jewelry items that are affordable to purchase. So don’t think you can’t go in and afford to buy anything. You can.
As far as service. The sales people are very knowledgeable and can steer you to what you are looking for. Friendly and also they don’t make you feel pressured into buying anything. I am usually in and out in no time with a gift in hand. I would recommend Tiffany’s to any guy looking to buy jewelry for that special someone.

The pompousness of this place is hilarious considering everyone working here makes about $ 15 an hour. Prepare to be judged upon entry in the traditional Fashion Valley douche bag way; relax posers you aren’t Del Mar or La Jolla.

I have been a Tiffany shopper at this location for 10+ years and have never been more satisfied. Customer service is always on point! Also, the store is always clean and organized. I appreciate the greeting when I first walk in and how helpful the employees are. Who can resist Some Tiffanys? Definitely not me.

Yes I know… we are all supposed to give this place four stars at the minimum. But I’m just not feeling it. Let’s face it, most of the men in there shopping are looking for something for their woman, or eccentric and filthy rich. Meanwhile, those men looking for something for their woman are beaten down by the counter help for not being able to afford anything of significance or for not making a purchase. The diamonds are certainly beautiful, but the jewelry in general is good art with Tiffany stamped on it to jack the price to unreasonable rates. I am one of those guys that have made purchases here for my significant other because I know that’s what she desired… but if it weren’t for that… private jewelers here I come~!

I love this store, customer service is great every time i go no matter if I’m just looking or actually want to buy something they give great service and show you anything you want, and even write a wish list for your hubby if you want him to buy it for you at a later time!

Went in twice this last month for ring sizing, engraving and jewelry cleaning. Had a great experience both times with Alma in jewelry service. Personally, I don’t feel the air to be thick with pretension. Both times I went in I was truly undressed, San Diego casual… and Alma was friendly and engaging on both visits. I can’t imagine what it’s like to work at such a high end, exclusive jewelry store; and the high maintenance personality types who frequent it on a daily basis. At any rate, we’re always treated as if we were spending thousands of $$$, even when we aren’t.

Sophistication, fascination, luxury, warmth; these are feelings that surge through me with welcome into Tiffany & Co. at Fashion Valley. From the friendly smile of the doorman, to the enthusiastic solicitation for assistance of each associate. I always know that I will be well take care of.
I am a «Tiffany’s Boy,» but only since fairly recently. A quick story: In 2010, in the style-​issue of GQ, I took notice of a stunning advertisement for a Rolex watch. The watch was bathed in hues of blue, it had smooth silver curves. I was hooked. I dedicated myself to saving for it, to buy when the moment presented itself. It wasn’t for about 8 months, as I was traveling around the world, that I found myself in one of the most opulent malls of Singapore. Quickly, I made my way to the Rolex store. And was disappointed. While the pricing lived up to my expectation, the watch itself did not. Crushing as it was, I was surrounded by luxury stores. I went from one to the next. And, one to the next, I was disappointed.
Until Tiffany’s. There it was, the Tiffany & Co. Atlas Sterling Silver Automatic Watch. I knew it right away.
I’ve since had the privilege of making purchases from Tiffany’s in many far flung places. Regardless of the exotic locale, their expectations are always as lofty as mine.
Since relocating to San Diego, I’ve fallen in love and become engaged to a striking, sweet, sincere woman. As our relationship continued to ascend, I would take her to Tiffany & Co. at Fashion Valley to playfully try on rings. If only she knew. But, then again, I suppose she must have.
At this point I was introduced to the profusely polite and conducive Mrs. Yuko LeDesma, AIP. Ironically, while making purchases at Tiffany & Co. in Toyko, I must have passed closely by her, she having worked there previously. Alas, I missed the pleasure of her acquaintance then. Now in San Diego, it was she that helped me to adroitly select the perfect engagement ring, the Tiffany & Co. Platinum Princess Solitaire Diamond Ring. As you can imagine, the proposal was exquisite, flushed in moscato and memories.
Since our introduction, Mrs. LeDesma has become our quasi-​family member. She has been acquainted with my fiancé, and I know she even plans to write her a birthday card, when the time comes. Now, we are greeted cheerfully with hugs, and Mrs. LeDesma impresses us with how immensely she truly cares about us, our experience, and our relationship to both her and Tiffany’s. I have not purchased from any other associate since making her a part of our life.
She has also since helped me to choose gorgeous jewelry, Tiffany & Co. Platinum Round Diamond Earrings and a Tiffany & Co. Sterling Silver Return to Tiffany® Heart Tag Toggle Bracelet, each of which increasingly compliment the other. For our wedding, Mrs. LeDesma recommended crystal champagne flutes, etched with our names (Mr. and Mrs.), our anniversary to be, and a small love note to each other. I collected those yesterday from the store, freshly individuated by the engraver. I have one simple word to describe them: Breathtaking.
I will always be a «Tiffany’s Boy,» and it is nothing less than a truth to say that we are a «Tiffany’s Family.» I am elated for future returns to Tiffany & Co., for each adventure holds the ember of our next legendary Tiffany & Co. masterpiece.
I will always be a «Tiffany’s Boy,» and it is nothing less than a truth to say that we are a «Tiffany’s Family.» I am elated for future returns to Tiffany & Co., for each adventure holds the ember of our next legendary Tiffany & Co. masterpiece.

Stayed away for yrs because I was treated as the other Unilocalers said «if you look poor they will treat you like a step child.» So I walked in today with a bit of an attitude, tore up sneakers, loose jeans and a wrinkled T-​shirt w/​baseball cap. I was greeted kindly as soon as I walked in by 2 workers having their own meeting in a corner and 3 other nice kind workers at each display case. I felt very welcomed, catered too and I left wanting to give them business. I just didn’t know which item to purchase. My bad attitude quickly disappeared and had small talk with the staff. So thank you Tiffany’s for getting rid of the workers with poor customer service and replacing them with courteous classy people with excellent service. You’ve regained a customer and fan. Them diamonds are gorgeous! They sparkle and shoot a kaleidoscope of colors like mini disco balls. Gorgeous! I’ll take a pair with a matching necklace, ring and maybe one of those locks & keys. I’m dropping some cash coz Tiffany you brought those Sexy (workers w/​people skills) back! Blah to those past mean ones.

Who doesn’t love this place my husband came in last week and bought me some rings for our wedding anniversary one was perfect other didn’t fit had to go in and they were amazing and had it two day aired to me very happy w my pretty rings thanks for all the excellent customer service

I’m really surprised by the reviews saying they didn’t get any service because they looked poor or that they were intimidated when they walked in.
Hahaha! I mean maybe that’s true but you have to get over the thickness of the air and keep walking… Or just pretend you belong. I got into the iHeart Radio Fest in Vegas once that way.
Anyway! I told Amy up front that I wasn’t purchasing today and she was still very helpful, even though I hemmed and hawed about a half size difference in the 1836 ring for my mother’s birthday. One of the cheapest rings and I’m not even buying yet? I’m surprised she stuck around based on other reviews!
I asked to be able to be helped by her again when I come back to finish my peasant $ 200 purchase and she graciously gave me her business card. Hopefully the rest of the transaction goes as smoothly.
The only reason I’m docking a star is because I would’ve loved to get my mom the bangle but Tiffany’s size large barely fit over the associate’s wrist and she was by no means a large lady. I’m a large lady. I laughed at their large bangle.
Edit: I just wanted to update and say that while I wasn’t helped by the same person when I came back to purchase, I was treated just as nicely as I was the first time. Great experience all around!

I had a great experience here. I walked in and was greeted pretty quickly, even though I was holding a Forever 21 bag. I just wanted to get my tie clip cleaned. The woman didn’t even accept my tip, and she cleaned it for free. I guess the service is hit and miss?
Also– security guy was cool. He had personality.
5 stars for the tie clip too: that thing is beautiful! Now I want the matching cuff links.

It’s like on pretty woman
If you look poor they’ll walk away from you or won’t bother to treat you as equal as those who are willing to spend hundreds of thousands dllr$
No thanks I’ll just order online
3 stars for the security guard that was really nice and greeted us with a smile.

Upon entrance, literally ONE star. Hahaha The air is THICK pretentiousness here, and depending on what you’re wearing and how you carry yourself, you will get all kinds of death stares when you walk through the doors. I got no more than a curt hello from the security guards, but I remained cheerful and strong with my resolve.
Anthony got me a beautiful Tiffany bracelet for Christmas, and of course it was too big for my wrist. I made my way to the back where customer service was. The woman who serviced my bracelet, at first gave me a snotty attitude; but it wasn’t until I pulled out the box holding my bracelet that attitude went away, and was surprisingly very sweet and helpful.
For that I relinquish 2.5 stars making the rating (if I could) 3.5 stars. I doubt that I’ll ever be coming back here, aside from routine cleanings for my bracelet.

We have lived in three different cities, *almost* always with perfect customer service in every one. My boyfriend (now fiancé and soon-​to-​be husband!) started purchasing gifts here in 2005 when he got me a tasteful piece from the Elsa Peretti collection. We have since ‘upgraded’ to an engagement ring and recently purchased wedding bands.
Over the years, we have loved the customer service we have received with one nasty exception in this San Diego location. I only wish I remember the woman’s name — I threw away her business card after a particularly judgmental experience with her. I only remember that she was Latina with lighter or highlighted hair. She was extraordinarily snooty because we weren’t looking for either platinum or diamond jewelry for our wedding (not our taste). We decided not to buy that day since she was the only one available to help us. So I subtracted a star because of her.
However, we have (and look forward to continue to have) an awesome experience with the store associate Marie Shellum. She took the time to get to know us and was extremely enthusiastic about my non-​diamond engagement ring (from Tiffany’s, btw), whereas the other woman tried to make us feel stupid for being ‘untraditional’. A week after we ordered and received our wedding bands, we received a handwritten notecard from Marie, thanking us for working with her.
Tiffany’s is a jewelry powerhouse. For those uneducated about diamonds (and other precious gemstones), you pay more for a Tiffany piece not just because of the name and lifetime customer service, but also because they are NOT blood diamonds. As a business school student, I learned about ethically sourced and certified diamonds in depth. It is extremely difficult to have a certifiably ethical diamond, but Tiffany’s does its best to ensure their gemstones are clean and the craftsmanship is the highest quality. Worth every penny.