Tierrasanta Ace Hardware

Excellent staff. Super friendly. I always go in with the most random questions and I’m always convinced that they’re not going to be able to help me, but they seem to surprise me every time I leave the store. I never leave with less than a smile on my face. Outstanding customer service.

Going into this store puts me in a good mood. The staff here are so helpful and friendly and they definitely know more about their product than the people at the orange store. Recently completed a kitchen refacing project using their awesome Benjamin Moore paints and couldn’t be happier with the results.

I needed new 8′ fluorescent tubes and I needed to recycle my old ones. Home Depot had the replacements but refused to accept the old tubes. Tierrasanta Ace Hardware had the new tubes and cheerfully took the old ones for recycling. That’s customer service!

We only shop at Ace for our hardware and household needs if possible! Friendly staff who is kind and helpful. We love our Tierrasanta Ace!

Everyone here is so helpful. Willing to go the extra mile. The paint people are especially knowledge and helpful
Thanks guys!

Very knowledgeable and very friendly. I will continue to do all my home improvement shopping with Ace Tierra Santa.

The Ace chain of hardware stores overall do a great job, with a small footprint, store size wise. Within 2.5 seconds of entering the store, you are greeting and asked how can I be helped. I had a specific need and found it within 60 seconds. A 2^nd person asked if I needed help on the way to the register. Very good selection and much simpler than the big orange and blue box chains. I also shop at Ace in Encinitas and Liberty Station and Carmel Valley. I like them all the same. 5 stars!

Came here looking for an AC unit for my apartment. Completely clueless about ACs and Victor was so helpful. He could’ve totally BS’d me for the up sale but he was so kind and up front. Best customer service I’ve had in a long time. Worth driving 10 miles out of my way!

I love Ace Hardware. The staff is very helpful and I can’t ever remember a time when I went in and there wasn’t somebody right there waiting to help me (even if I didn’t need it).
Their selection is good and from time to time, as a rewards member, I’ll get a coupon in the mail (something like $ 5 off $ 20). Those always go quick as you can always get something at Ace.
Great job to owners and staff. I’m a customer for life.

Always very friendly and helpful service (especially from the long haired ginger guy). Garden section is pretty limited but they have quite a diverse product range for such a small store

Seriously, this store is one of the jewels of Tierrasanta: great merchandise, super service, and knowledgeable staff! I have Amazon Prime and could look up a lot of the products and have them shipped to my house for free, but I would rather support a locally owned and run buisness that can supply me with ongoing support and kindness.

Excellent services. Get help right away. Easy return.

I was really skeptical when they opened this place. I felt having home depot & lowes was good enough. however, I was pleasantly surprised. what I especially like about this place are the people who work there. not only are they friendly & eager to help but they are there immediately. no need to try to hunt one down to try and help you like you have to do at home depot & lowes. it’s a pleasure shopping there. I am glad they opened up.

Great service! Hard to find really helpful service like this at home depot or lowe’s

Just moved to the community and we are doing lots of projects to our home, So having an Ace hardware nearby was very exciting. We had to pick up just a few items and arrived 20 minutes before closing and received a sarcastic rude greeting from a gentleman obviously in a hurry to leave As he was putting away the outside displays. No «hello» or «welcome », just «it’s funny how all day we are slow and all of a sudden it gets busy right before closing». What a jerk. I will happily take my business elsewhere. Very disappointing esp when we were out of there in 10 minutes and not holding anyone up.

I will give this place the benefit of the doubt. However, the «shift manager» in the paint dept needs a lesson in managing customers. When I am waiting for nearly 10 minutes for her to finish with an individual who thinks Ace Hardware is her interior design center… then answers questions to a customer who arrived after I did for several more painful minutes, well, that makes my ear wax melt! All I wanted was for her to open the spray paint cabinet so I could grab a can and get out of there. What? 30 seconds, tops? Come on, lady! Let’s get it together there in the paint department. You should have: A) greeted me in some fashion when I asked initially for spray paint, B) informed me that you would take care of me in just a few minutes after taking care of «pillow woman.» No problem, BTW. C) After an eternity with pillow woman you could have acknowledged my lengthy presence to say that you would be just a minute more. D) told the clown who horned in ahead of me to wait! That there were people ahead of him.
All-​in-​all a terrible customer experience. I will not go back. I will go to my local Home Depot where I am greeted and tended to. It’s not asking too much.

Had to grab tools yesterday to fix my carpet. Andrew and Victor was very helpful. Very nice staff! Thank you!

I always enjoy shopping at a Hardware store. It gives me a chance to think that I have some sort of carpentry skills.
My most recent adventure brought me to this store. The pricing was comparable to pricing at Home Depot or Lowes for the products that I purchased. It turns out that I will need to make another trip to this store to buy more drywall patching items.
Note *** you can really learn a lot from YouTube. Since I can now say that I will be adding drywall repair and texturizing (orange peel and knock down) to my resume.
The staff here is super friendly and helpful.

I always prefer Ace over the big box stores and this location is exactly why. Outstanding customer service. Friendly and knowledgeable employees who answer your questions and get your paint mixed in record time to get you back to your project. So glad to have an Ace nearby and with the cutest shop dogs greeting you at the front door :)

So glad they moved into this location, beyond convent, lots of parking and a very helpful and friendly staff
Easy to run and grab those few things you need around the house and they have some cute unique items through out the store
The staff is friendly, patient and very helpful plus they have a military discount.