The Village at Del Mar Heights Apartments

I have been at The Village since July 2003. When Equity first took over, things weren’t that great. Lots of issues with noise, dogs, common areas not kept up, etc. But recently, the entire complex has made a complete turnaround. The common areas are being revamped with great landscaping and the entire complex is undergoing re-​painting, which looks fabulous. Lower units are being upgraded. Maintenance is always on it. The previous issues with the barking dogs, evening noise, have been addressed. The new property manager, Chad, is very pro-​active within the complex. He addresses issues timely and as a result, problems don’t get out of control. There are many wonderful people who live in this complex, there are several longtime residents like myself. In the summer we have had a couple of resident get togethers at the pool which only enhances the community feel. Given the positive changes that I have seen I would recommend to anyone looking for a smaller complex with the ability to actually get to know your neighbors. I’m happy I stuck it out to see changes and improvements.

The Village at Del Mar Heights is a real gem. The rent is very reasonable. The location is unbeatable: great for families, quiet, yet convenient and above all just a 5min drive to one of the most beautiful beaches in California. And the apartments themselves are great. Nice, comfortable, and the property itself is clean and very professionally managed. The staff and manager are kind and helpful, and whenever we needed anything fixed it was always very fast.
The only downsides of the Village is that some of the appliances are a little old. The washer, dryer, and dishwasher units are probably approaching the end of their workable lifespan. Having said that, our appliances worked fine and there were no serious problems with them. So its a very minor complaint, although I suppose it might bother some people.
All in all, the Village at Del Mar Heights is easily the best property I’ve ever rented, and with such affordable rent, it is a can’t-miss.

I lived here for three months and after the first, someone climbed up my second story balcony and stole a 1000 $ bike. Spoke to management about it and they claimed theft has never happened here before. Two days later my neighbors screen was cut through and someone crawled into their apartment and took some money while they were sleeping. I spoke to some people living around the area and I found two others that reported a break-​in or someone trying to break in their apartment before my bike was stolen. Everyone I spoke to claimed they made police reports and notified management. Not only management lied to me, the detective that was working on finding my bike told me that there’s been multiple break-​ins/​theft from their porch after my bike was stolen. Managements never notified me or anybody else of the activity that was happening weekly knowing that most people leave their windows open at night. Otherwise, it’s not a bad place to live.

Amazing place, prime location, friendly & helpful staff, beautiful landscaping, dog friendly, close to everything– absolutely LOVE living here!!!

I have been a resident at The Village at Del Mar Heights for 12 months. I love it here. Brandy was my first contact and was wonderful in introducing me to the complex and telling me about the community. Seth was the manager then and they both helped me with the move to make sure I had what I needed and was comfortable in my new home. Chad is the new manager and seems just as interested in keeping up the property and aware of what is happening in the area. Roberto and Adriana are the maintenance crew and are fabulous. If, there is a concern they are right on it done the same day and always cheerful. They feel like family to me though they aren’t. The landscaping is tropical and beautiful, I love the trees. My unit is light and airy. I love my patio and it is so nice to have a washer and dryer right outside the patio door. My neighbors are great and it is a quiet complex. The location is fabulous only a couple of blocks to the mall where there is a theater, fast food, lovely dinning, a grocery store and pharmacy. The beach is 2.6 miles away. The park two blocks away. My opinion is that this is a great place for seniors lots to do in the community. The units are quiet. The appliances could use upgrading and I am sure in time they will be but it is a great place for a good value. A community is what we all make it. If we take pride in our homes and surroundings I find others will too.

This has been about as good as any rental experience I could imagine. The front office staff has been attentive and there customer service has been excellent. Our maintenance requests have been small items and they have been taken care of same day. The place is quiet and comfortable and the price is fair for the market.
The place is safe, clean, and well maintained. There is a lot of natural light in our unit and we vary rarely hear our neighbors.
The only two «cons» I can think of is that it would be nice to have a bigger fitness center and the garbage trucks come early (around 8:30 — 9:00 AM). Other than that we’ve had nothing but good experiences with this apartment complex and really those are pretty small issues.
Update — We opted to continue our lease here. The staff and maintenance team has continued to impress us. This is a good complex and a good management team.

As someone who has happily lived at this property for 11+ years, it’s surprising to see the negative reviews. The service requests continue to be handled swiftly, thoroughly, and graciously as they always have been through several ownership changes of this complex. The units feel like a mini-​house, without having to do our own maintenance!

I have lived at The Village At Del Mar Heights for more than a year. Every service request is responded to promptly. The grounds are well maintained and I have lovely neighbors.

Luxury apartments? Not at all. Fake wood flooring, laminate countertops, sinks that are painted and chip easily, low ceiling levels and dark apartments, extremely small washer and dryer (could fit two bath towels, tops) and the fitness center is tiny (4 machines, don’t let the mirrors fool you) and something is always broken.
I lived here for one year and during that year the complex was purchased by Equity Residential. When they gave me my renewal offer they increased my rent by 10%. I was a good tenant and always paid on time and they offered no discount or loyalty.
The woman in the office (Brandy?) was rude and I found both office employees to be condescending. They like to throw around phrases like ‘market price’ to make them sound intelligent but it’s clear they’re only regurgitating useless phrases.
I moved across the street to a beautiful apartment on the second floor with high ceilings, granite countertops, new appliances, fireplace, full bathroom, full size washer and dryer, large fitness room, pool and spa and I pay LESS than I was ORIGINALLY paying at this complex.
My advice: DO YOUR HOMEWORK. It’s a beautiful area, drive around and find somewhere else to live. Unless you like throwing your money down the drain for nothing.

This became the worst apartment I ever lived.
It used to be nice place and had good customer service before the complex purchased by equity Residential. Not any more!!!
My family can’t sleep because of the noise coming from neighbor’s AC unit whenever they turn on AC/​Heater at night. I addressed the issue and the management said it’s normal. The building is old we’ll hear everything from next door.
The management told me I couldn’t get out of lease not paying $ 3200 even I can’t continue to live at this apartment because of noise.
They don’t care about resident at all.
First of all, you didn’t replace the entire AC after I complained last year. You only replaced the some part for the downstair unit which eventually reduced the noise for downstairs not for us. The previous manager said I could move out because the noise is still there after. I didn’t say it’s only AC unit cause the problem. It’s the building doesn’t keep away the noise from downstairs AC.
I was even told to live with the noise from area manager. That was insulting.

TOP FIVE REASONS NOT TO RENT FROM ARCHSTONE DEL MAR HEIGHTS
1) The apartment I was shown was NOT the same quality as the one I moved into. I had so many maintenance requests during my first week that I thought about using my 30 day initial cancellation option and try to find a different place to move. However, the leasing office assured that everything would be fixed and I was given $ 200 back of my $ 600 security deposit.
2) The assigned parking was completely useless since my spot was three buildings away from my apartment!
3) During the first three months, I received water/​sewer/​trash bills which I paid to Archstone, but then I noticed on my lease that this was included in my rent. I asked the leasing office why they double charged me and cashed the checks and they admitted the mistake and refunded me the payments.
4) The pool and hot tub area is usually very busy and loud and I made several complaints that it was locked during their posted pool hours.
5) The worst part of renting there was my move out. I had a pre-​inspection and was told there would be a $ 110 charge to replace two pieces of carpet. However, $ 360 was taken out of my deposit. There were only 6 nail holes in the entire 2 bedroom apartment from small tacking nails, which I was told I would not be charged for if I caulked and repainted them, which I did. Archstone management said that the entire apartment needed repainted and took another $ 80 out of my deposit. If you do move in, expect a flat $ 105 cleaning fee when you move out. The manager at Archstone said «Don’t bother cleaning. The flat fee is the «Archstone way». I have never left a rental dirty before, so I did clean every item on their move out sheet, but was still charged $ 105. I received an invoice for $ 200 which was coincidentally the same amount as my original deposit of $ 600 the year before.
I have friends who are very happy at other Archstones, but DO NOT rent from the one in Del Mar Heights!

I love living here, the management really cares about the residents. It is clean and well cared for.

While this is a very nice apartment complex that is well maintained, their business practices and customer service are questionable. I lived here for almost three years and have noticed some changes. First, management changes frequently. Parking had become more and more of a problem. You have one assigned space, but people do not always respect your space. When you complain to management, they don’t want to tow (even though the sign says that you will be towed) because they don’t want to «upset» anyone. Well, I paid my rent and I was «upset». Guess I don’t count. They also do little about noise complaints. Some noise is expected, but not having a full night’s sleep for six months because of the people above is a bit ridiculous.
When we moved out, they kept part of our security deposit for painting and carpet cleaning. This is the only place that I have rented that has this policy. We wanted to settle our account and pay what we owed. We were quoted one price and paid. Two weeks later, we get a bill for another month’s rent. My husband brought this to the manager’s attention and even presented the documentation of how much we paid.
You can be a good renter — pay your rent ahead of time, be a quiet neighbor, and leave the apartment in clean condition, but you will have every last penny sucked out of you. Oh, yeah, make sure you opt for the second floor.