The UPS Store

Maybe it was just my luck, but on two occasions I was here the staff didn’t know what they were doing. I had some prepaid packages shipped here for pick-​up, and on both occasions the employees assisting me were confused and thought I needed to pay for the charges. After explaining things to no avail and waiting for them to finally figure it out, these simple pick-​ups ended up being more troublesome and inefficient than they should have been.
It sounds petty, but it just makes me not want to go to them if they make things complicated. I also had to call them once in regards to a package mishap and they weren’t exactly friendly or sympathetic. I’d rather just drive further down Mira Mesa Blvd. to the other UPS, where they have friendlier, quicker customer service from my experience.

This UPS location provides exceptional customer service. With a quick phone call prior to my visit, Abe set aside a roll of labels that I needed so I could receive them as soon as I arrived. While I regularly ship packages through this location, this little bit of extra courtesy sets this location apart from others. Thanks again, Abe. Made my day just a little bit easier!

I had to ship some Christmas presents and went to this UPS Store for the first time today. Overall, I had a pretty good experience. When I first arrived there were two people there. Gunner greeted me and did everything for me from measuring my gifts, finding a perfect size box, and packaging it all up. Super friendly service! You don’t see much of that these days.

If you are looking for customer service and every effort to be made to make your pick-​up or delivery an over the top experience and customer satisfaction, then Abe & Rowena have the UPS Store for you!

Good service. Abe helped me out. Recommended. Always a good experience. Packages sent with good service.

Needed to send 10 packages large packages and brought everything in to tape on the labels… The nice lady came over and offered me the sticky packing slip covers which saved me a bunch of time… The owner Abe came out as well and they both seemed like very nice people… Great and easy place…
Thanks guys!

Very very bad experience here. The store is very conveniently located in the plaza where I usually took my lunch break. So other than shipping, I also did other business here like notary. Though the staff used to work here did not seem to really know what they were doing, at least they were serious about the job and treated people nicely. However, this place has a really high turn over rate as the faces change really rapidly. I were there in May for a finger print card, which cost me $ 30, significantly higher than other places providing professional service. However, the it turned out to be a joke. The poor young guy did not even know what it meant to «roll» the finger. He simply press my fingers against the card. I was in a hurry that day so I let it go. Months after, when I need these, I consulted a expert who pointed out some key information were missing in the finger print set. They did not even meet the requirement on the back of the card. I went back and of course, there were new faces again. I was told the guy was gone. The new staff said they need official rejection letter if I want to redo it. Are you kidding me? Why would I spend time and money to get the letter if it is obviously going to be rejected? You print out the guidelines on the back of the card yourself, which you clearly did not meet! It is like they are selling fresh apple, and instead gave me a fake one, yet asked me to spend money and time to get «official evaluation» that it is fake.
Avoid this store at all cost!
If you want to do finger print, there are a couple of other stores in Miramar with far better service and quality! I ended up doing mine again at one of these stores for only $ 20 with much better quality, which at least meets the guidelines.
P. S. I am going to file a BBB complain about this store and the UPS corporation as well for their negligence toward their customers. I forgot to mention that Fedex is actually across the street on the other side of Mira Mesa Blvd, on the north of LA fitness, which offers another shipping option.

This place has always been slow and dumb but it’s the closest one to my house, so I put up with it. NOT ANY MORE. I shipped a package that did not arrive when it was supposed to. (Not the store’s fault) However, when I called to check on it, the male franchisee wouldn’t even discuss it with me. He refused to talk to me other than keep telling me to call 800-​PICKUPS. The UPS customer service line took a lost package claim and began an investigation right away. They told me I could have done this thru the store too. Well, not with this guy. He was, as usual, not interested in the least in customer service. When you pay top dollar, you expect a little customer service. UPS needs to consider taking this guys’ franchise away. I spend many hundreds of dollars shipping per year. There are too many alternatives and I will never go back to this store.

I was returning my AT&T equipment and it was fairly easy. Had my account number and she took care of it fairly quickly. I’d give 3 stars, but the person wasn’t that welcoming. She just didn’t have any personality. I guess when you have to go to a UPS Store, they really don’t have to try to win you business.

This is one of the worst store I ever sent. There’s no –ve. If it’s allowed, I will give –5 for them. They will try to get more money from customer in one of the other way. It’s not customer friendly. Please find another store near by. Never come here.

This place is great if you like to wait FOREVER!!! You are better off using the pony express.
Avoid this place if you are in a hurry. It took them 15 minutes to send a fax.

The dumbest employee Ever if your in the shipping business and you run out of shipping materiels and nobody has ordered. Come on never will go there again
I needed to return my cable box. So At&t knows all about this.

The dumbest employee ever. If your in the shipping business, hire someone that can tell me prices and how long it will take without me having to ask them 5 times. Got so frustrated I had to leave and just go to USPS.

Think before you go. No courtesy, they are open still they will tell you they are closed, they may leave your UPS shipments unattended in common mail box area area where 300 people gets in & out to check their mail box, leaving your valuable shipment and or personal information on shipment label ! You can not complain them next morning otherwise you have to get their lecture and tell you that do you want to see video? go to different store instead like Staples where you can ship or drop easily. Complained to UPS corporate office which is also local but not heard any feedback from corporate or apology from store !
THINK TWICE. CUSTOMER BEWARE
called their corporate office which is in San Diego ! but never heard back what happened to complain as these owned by franchisee owners,

One has to approach this store realizing that these UPS retail locations are franchises. It is a business there to make a profit, not a service provided by UPS. Although everyone has always been friendly I did feel that I was being left waiting quite a long time. its like if you go in there and they’re with a customer everything goes into S… L. O…W… speed. Its like they LOVE to have someone waiting and they indulge themselves… suddenly they start socializing… the other person behind the counter not doing anything is strangely unavailable…
Other than that expect to pay about double the price for shipping something. as that is pretty much how they stay in business (I guess) I went in trying to ship a tiny package bare minimum, I had a feeling they were going to want like $ 10+ bucks and I know from experience that its like $ 3 or $ 4 max to ship something like that. Turns out the total he tried to give me was $ 13.00. I declined, went online and printed a $ 5.00 postage stamp at
, which worked fine.
Them being there is a convenience. it saves you a trip to the post office. an expensive convenience, but one none the less.

They don’t open at the time stated on their hours of operation. I got here about 8:25 am to ship some Christmas presents and waited til 8:40 am… still closed. Unacceptable!

Wasting my lunch dropping off a package. Everyone is working slow as efffff. Been stuck here for the past 20 min.

I had to get some docs notarized for work. The UPS Store was the closest. Little did I know, my friend Esther, was the new notary. So… it makes perfect sense that I got stellar service and my docs were notarized as quick as greased lightning!
This UPS store is relatively easy to find. It is in the same shopping center as Fresh and Easy as well as with Bevmo. Swing by at lunch or visit after work. Going to this store is convenient.

I never felt compelled to write a review for a mailing place but I was just disappointed with this place. I almost never have tape on me, and when I go to the UPS store at the Del mar Highlands they tape everything for me no issues. Here, the lady snidely told me I needed to pay $ 1 for taping dropped off boxes. Really??? I didn’t have $ 1 on me so she let me go but she insisted I get a receipt which I never need. It really sounds menial but I was just upset. Never coming back. Don’t care how close it is to my house.

Meh. You can’t hope for much in a busy business center but this place is always under staffed. They seem like they want to help, but they’re so sloooooooow.
Other UPS stores seem to be able to work faster. And, heavens, do they overcharge for regular mail. Ugh. Just go to the post office, better service.