The UPS Store

No UPS supplies. No UPS folders. No UPS boxes. No UPS envelopes. Customers only option is to purchase generic packaging, and there is no inventory of the free UPS supplies.

This is the first negative review I have ever written (out of 6). I went in to ship a light jacket and this UPS store is closest to work. They do not have boxes out front and instead charge $ 7 for the guy to box it up and ship it. It seem like quite the racket. I’ve used this location a couple times and each time I remember them as having an «I don’t care attitude» that I have not seen at any other UPS store.

Horrible customer service. Not friendly at all. Their computers do not work. I will not be using them again.

This is worst ups store I have been to. They always claim that they don’t take Amazon return items and don’t take ups returns. Clerk doesn’t care about his job.

Worst location i’ve been to. I went in there mid day on Wednesday there was some wormy little guy with glasses, he was Rude and unhelpful. They don’t do simple things that the other locations do. I see now why this place has such bad reviews

Although the location is great, the services offered are inadequate. My package did not include the zip code and because they do not have the Internet, the clerk was not able ship the package and referred me to the local library so I could lookup the appropriate zip code!
The place is a mess, very unorganized. I will travel farther just to avoid this dump.

PLEASE DON’T GO HERE. If there was a way to give less than one star I would. This is closest to my house so I try to use them, but burned too many times. The store on Balboa is busier, but far better.
Last time I went here, tried to have something notarized. Despite advertising the notary was there, they were nowhere to be found and I called ahead.
This time, I went to mail a gift for my Dad. Small package only going to AZ from CA no rush and they want $ 20.
They I go to pay and they can’t figure out the credit card machine. Their option: just come back another time.
Use USPS or Fed Ex or anything other than this place. As a business person, I have no idea how they are in business still.

This is the worst UPS store ever. It is almost always a mess and they seem to be missing the typical things found in a UPS store — namely a printer… Someone is being super cheap at this location.

I have never had a problem with UPS before but unfortunately this is the worst time to experience this. I manage a few businesses in San Diego and Arizona. I relied on this location to overnight important, time sensitive documents to one of our businesses in AZ. When I got to the location I was waiting up front for about 3 minutes until I yelled «hello!» In the back. Finally the guy walked up front but before that no one even bothered to check if any one was there. I sent it out at 1pm to arrive the next day and even paid extra to guarantee the package to be there by 12pm. Obviously with the one star rating the package didn’t get there. Once I found out the package wasn’t there yet, I tried to call the location about FIVE times with no answer. Then, I decided to drive there and find out what was going on. Again, no one at the front. Had to yell to the back. I asked for help and all the guy said was «at this point there’s nothing we can do». The kid didn’t even look at me. I asked for a number to contact someone else. The UPS department I called said the location didn’t report a pick up until the last pick up of the evening and it was impossible for the package to be there next day. They also said the location dropped the ball since a request for pick up wasn’t made until 6:30– Five hours after I dropped off the package. Absolutely unbelievable. Would never EVER recommend this location.
What’s the point of overnighting something and paying a fee to have that extra service if they don’t even request a pick up???
Worst service ever.

I was looking for a specific size box to purchase for a move I have coming up. When I asked the clerk he said the only boxes they sell are the smaller standard sized cubes. This is the third time I’ve had bad interactions at this location — in two transactions. Don’t lose your tracking number if you do ship with them. They won’t look it up.

Tim helped me with tracking down a package. I had sent a watch in for repair and had misplaced the tracking number. I called corporate UPS, and also the watch company and they would not help me out at all. I felt in a bind because I thought I wouldn’t be able to locate my watch. I contacted Tim and gave me the info that he needed. He was able to call me within a day or two to give me the tracking number that I needed. It was a strange request, and I know that it took a decent amount of research on his part to find the tracking number. Thanks you for your assistance.

Still the worst ever! Thought I would give them one more shot and the service is the same if not worse. I’m not sure how UPS would even allow them to use their name.

Don’t try and get anything notarized here. The clerk said he didn’t have his stamp with him because he’d left it at a friends house last night.

Just walked in the store. Guy was in the back. A lady said, «Is anyone here?» She wanted to hand him her mail, he came out and rudely told her to put them in the mail slot by the door. She was about 90 and had a hard time walking. He could not be bothered.
I was next and had 3 different questions. I started, «I have this box and these…» I was cut off and he said rudely, «thats for the post office.» I turned around and walked out.
Guy was a complete jerk. Thanks for helping your customers.

First time experience with UPS store. Was expecting a nightmare of a situation but was thoroughly impressed when I was only in the store for less the 30 seconds. Great place. Backed hard.

I guess I was thrown off by the fact that the sign says «The UPS Store» because they cant accept UPS shipping forms with my UPS account number on it. LAME!!!

I don’t leave negative feedback very often, but this place is begging for it. I try to avoid it in the first place because they charge twice as much for sending faxes as the UPS Store in Pacific Beach, but yesterday was the final straw. I pulled up to the store at 5:55 and it was being closed. I asked why they were closing early and the man said «Our clock says it’s 6:00 and the store shuts down automatically.»
I know it wasn’t 6:00 because I still had time to get back into my car, drive to Postal Connections, on the corner of Balboa and Clairemont Drive — I walked into the store at 6:01. The woman behind the counter said «as long as my door is open, the store is open» and she gladly helped me with my scans and package.

From the reviews here I feel like I ought to reserve judgment, but the excellent customer service here confirmed my general view that UPS is the best way to send packages even if FedEx is the best way to receive them.
If things go awry for reasons that turn ought to be the originator’s fault, I will be back to update.

So long as you don’t need their UPS services they’re pretty good. I’ve had pictures taken, notary work done, etc, with excellent service.
And they’re not too bad if your UPS item is already packed with a shipping label in which case you just hand it to someone behind the counter.
If, OTOH, you’re sending something by UPS ground on a Saturday, be aware that «everyone knows» it won’t be picked up until Monday evening. That they would make such an assumption indicates that they a) don’t know their customers well, or b) not training their employees well. It’s now 6:40 PM on a Monday evening and the three tracking numbers given to me Saturday morning are still invalid. It’s a funny thing, when I create a shipping label at home, the UPS web site already knows about the package yet the UPS store has no such link. Curiouser and curiouser.
It’s my fondest hope that the telescope I’m sending makes it to Texas, however I’m not feeling all that confident anymore.

I was trying to ship a cell phone that was left in one of our limos. When I told the guy at the counter I needed to bill it to a UPS Account he say’s «We dont do that here we accept cash or cc». I told him never mind I’ll go somewhere else I’m not paying $ 80.00 to ship someone elses phone. Then he said I owed him $ 4.00 for his packaging efforts. I said «I’m not paying you $ 4 bucks because YOU choose to wrap my package before I even filled out the paperwork» (which was a photo copy form on colored construction paper). He insisted on his $ 4.00 a few more times. When I refused to pay he then told me to leave and never come back!
NO PROBLEM!