The UPS Store

The employees here are so helpful and efficient, it’s a pleasure to do business with them. Every time I come in they look for the best and cheapest way to send my packages. Highly highly recommend this place

This is a well overdue kudos to my neighborhood UPS Store. This wonderfully located establishment has been a complete life saver in so many ways. For 1, they have a fully functioning printing operation… You can simply walk in and gain the absolute attention you need. Unlike Fedex for example, where you are asked to leave your project and come back for it later.
I needed some prints, pronto, for the Energy 103.7 AJ’s Crane Toy Drive, & the staff assisting me, were all on point! :) I brought in my own (very special) apex and so Justin charged me half price, nice!!! ;)
It was the most helpful anyone has ever been in printing for me.
Justin runs a tight ship and his staff is always genuinely happy to help. That’s the best combination for a high traffic & energy sort of establishment. ;)
So if you’re in the area this holiday season, stop by and leave a Toy 4 Tots donation. The store is participating in Toys 4 Tots. Thank you so much! Happy Holidays! :)

I have been going to this location for 2 years now. Is my favorite UPS Store. Great customer service always, Thank you :)

Three cheers for UPS! I came into UPS with a list of tasks and I easily accomplished all of them with the help of one of the friendly employees.
First up, mail used textbooks to Amazon with a prepaid label I had printed out. The UPS dude not only helped me carry my enormous pile of books, he packed them up and sent them on their way:
Second, got my passport photo taken. Passport photos are never great but I appreciated him showing me each picture to decide if I wanted to retake it.
Thirdly, mailed off my passport application. UPS dude also pointed out where I needed to attach the photos to the application.
All done in less than 10 minutes. Easy peasy!

Highway. Freaking. Robbery. You guys, it’s more than that. It’s RIDICULOUS. I print at UPS Stores and FedEx stores pretty regularly. My job involves printing lots of paperwork, and oftentimes my home printer doesn’t handle the capacity well. EVERY Ups Store I’ve ever printed at charged me 10 cents per black and white print. This store charged me SEVENTY cents and that was a «discount.» His reasoning was that «it’s Del Mar and people around here don’t seem to mind that we charge that much.» Ok, I get that Del Mar is a really ritzy location, but to charge me $ 41.00 instead of something that usually costs me around $ 8.00 to print is absolutely embarrassing. Of course if I had time, I would’ve gone elsewhere to print. I will never ever print here again, and am going to be contacting UPS corporate to make a more formal complaint about this branch. I totally get that it’s independently owned, but to charge 9x what is standard in this industry is absolutely stunning.

This store makes it easy. I do a lot of amazon shopping, and when I need something returned I always print out the prepaid label and take it here. I often park out front, run in, drop it, and run back out. The staff is knowledgeable, friendly, and never give me a hard time for tossing things to them and booking it out of there. There isn’t much to it, but that is how it is supposed to be right?

I generally go to the UPS store in Carlsbad off of Avenida Encinas even though I live 2 mins for this location. Everything I go to the Del Mar location the staff is rude and parking is horrible.

Wow what a great experience! I needed to get some documents to the east coast in a timely manner but I didn’t want to pay an obscene amount either. The staff here were helpful and presented me with my options. I was able to get my item to it’s destination in two days without if costing me an arm and a leg. The guy helping me seemed knowledgable and was very pleasant. I will be using this location from now on for all my shipping needs.

I have used this location many times and never really paid attention to its service. I usually just drop off ready-​to-​ship packages so didn’t really need the staff to help with anything.
Not until recently my dad and I brought in an oversize package and noticed how indifferent the 2 staffs were. The package wasn’t heavy but it was large. It was difficult to navigate the door with two people carrying the package while the one staff stood by the copy machine and watched without doing anything. I don’t expect him to carry my stuff but the least you can do is open the door. Nothing, he stood there and watched right by the door 3 feet away.
When we got to the counter, the girl watched us struggle to get the package on to the scale with her two hands by her sides doing nothing to receive the package. It was as if the staff are trained to do nothing and just stand watch you. They were very much in sync with their behavior. Does it hurt you to lend a hand to 9 month prego lady and an old man?

Been to this UPS store couple of times for notary services and shipping items. Employees are helpful and did not have any issues. Well staffed location so the wait times are minimal.
When it comes to shipping I did notice that the prices are a little bit higher but that is the price of convenience, I guess. Will definitely recommend this business. Taking off 1 more star for customer interaction. Very dry and somewhat rude behavior of the employees working there.

I’ve used this store twice in 2 days for something random and basic. I needed a printer and I needed something scanned and emailed. They took care of the job in a flash and were very friendly. I haven’t used this store to do anything else (other than drop off packages) but I’d consider the other services based on how they treated me. When people take care of the «little things» you don’t have to worry about the big stuff!

The employees are crazy helpful. They recognize me and get my mail and packages for me before I even ask.
If I’ve got something oversized they’ve helped me take it to my car.
Be careful about parking at the curb. I’ve never had a problem but they say some people have been ticketed for parking there.

I’ve used this location for shipping services several times and I’m very pleased with their customer service. Every time I’ve gone there was someone ready to help me. The guy working in the front with the beard named Justin was very helpful and kind. He went out of his way helping me pack my belongings in a box and filling it with peanuts. Very knowledgeable and friendly staff over all.

I’ve been to a lot of shipping stores in general (San Diego Area). This by far is thee best UPS Store in all of San Diego. The very nice gentleman Justin has helped me on several occasions, he’s very attentive and concerned. He does his best to bubble wrap and package my goods with extra care to reach there destination in Kandahar Afghanistan … highly recommend this UPS Store!!!

While generally very helpful, the customer service has gone down hill recently. The notary was particularly callous but overall everything is fine.

Came here because we had an emergency and had to print something and scan it right away. The guy was super helpful and friendly.

My wife has had a mailbox here at the Del Mar Highlands UPS Store for her business for a couple years and one of the two of us usually swings by at least once a week. The salespeople at this location are fantastic — all are nice, knowledgable and extremely helpful. They carry packages out to our car for my wife when she shows up with our kids in tow, they call her if she hasn’t picked up a package that says it is perishable on the outside of the box and they do whatever they can to help.
My only criticism is their prices seem a bit high, but no higher than at other UPS stores. I wish they gave a discount for their other services and products to people with mailboxes at the branch, but otherwise, we’re thrilled with the service at this UPS Store location.

This is the first time that I have been compelled to write a Unilocal review. I went into this store on the advice of a friend with two trash bags filled with my daughter’s warm clothes for college. I fully expected to pay upwards of $ 100 to send them. I was more than pleasantly surprised not only at how cheap it was $ 16 plus $ 5 for the box but at how unbelievably nice and patient the guy helping me was. He went out of his way to choose a box, print a label and then cut the box down for me so that my package would be smaller and consequently cost less! I don’t know how he fit in three warm jackets, several pairs of jeans, UGG boots, etc but he did with a happy smile although the store was crowded. Could not have been nicer or a better experience. Now I will use this store to send all her clothes back and forth. Much easier than schlepping them onto the plane!

Don’t get confused:
UPS store only accepts UPS and USPS (they charge more for USPS deliveries)
Postal ANNEX only accepts Fed Ex and USPS items
This location is convenient. Yes, parking sucks. It’s located on the Rite Aid and Rubio’s side — look for those two landmarks if you drive here.
We buy alot of stuff from amazon and some of the higher ticket items that we want to return, we prefer to hand deliver to authorized location (just in CASE something happens).
But they’re cool here. We always pre print our prepaid amazon return label. And when we came here today, the guy asked if we wanted a confirmation receipt. Never been asked that from FedEx store or Postal Annex store! So that was kinda cool.
Fast service, nice customer service. Not sure how much the delivery would have been if we didn’t use amazon, but I’m sure it wouldn’t be cheap.

I love Bob, Ken and the crew! We have a mailbox there and frequently stop by and need additional help with shipping items, notary, etc. Everyone is friendly and willing to assist. Parking can be difficult during peak hours (lunch time and quitting time) but this is an issue with the shopping center itself and not the UPS store. Therefore I recommend not going during peak hours as your experience may not be to your liking. Tip: You can pull up and park in front of the store but beware, you may get ticketed. Do this at your own discretion as the curb IS red and parking is legally not permitted.