The UPS Store

It’s been a pleasure serving our community as manager of this UPS STORE. We’re always growing, please don’t hesitate to let us know what we can do better!

Always super friendly and helpful! Won’t go anywhere else for this type of stuff :)

Super friendly, super helpful. Returning my nursing books was easier than I imagined. Packed for me with a smile on their face.

I had a great experience at the UPS store today in PB. The manager pitched right in to help at the register when it was busy. He gave me all the options to ship my packages and had me in and out in less than fifteen minutes. I’ll be back.

INCREDIBLE STAFF! Holiday shipping was a nightmare, until we came to this store. Thanks to MARC and GEORGE, shipping holiday presents was a breeze.
Unbelievably helpful staff, so charismatic and kind. VERY understanding and honest.
I could go on and on, but I’ll say this — if I ever have to ship another package, I will go here… and I don’t care where I live, I’d make the trip to this specific UPS store because of how helpful, kind, and honest Marc and George were.
Thanks UPS!

Extremely helpful staff.
Jordan was the man. We did a huge shippment took us a few hours just to get everything into the store. Brian then packaged everything.
I feel we got excellent service here far better than fedex!
¹⁰⁄₁₀ thank you

In and out within a couple minutes! Jordan was helpful and genuine. The shipping cost wasn’t to bad and he gave me a tracker with my email. Thanks!

Tim helped me renew my passport today and provided wonderful customer service. From stapling and sorting through my forms to making sure I didn’t end up with an awkward mug shot looking passport picture, I appreciated his help. I was in and out of there fast and highly recommend this UPS store!

Stay away. There’s a FedEx right next door. Whatever you came to UPS for, FedEx can do better and are probably happier to have your business.
I asked the UPS people to scan and email a few legal documents for me. I gave them the documents to scan and the email address to send them to. Documents were never received. I also didn’t receive any confirmation from the clerk as to whether the documents went through, bounced back or anything of the like. I also didn’t receive a receipt.
When I found out that the documents were not received by my lawyers, I went back to the store to find out what might have happened. They had no answers nor any apologies. They really couldn’t have cared less.
Thanks for nothing.

From the moment we walked in the door Carolyn was extremely friendly, welcoming, and accommodating. We had a pretty huge order to ship– 20 huge boxes. She crunched the numbers, made some calls, and found the best solution for us.
From their, George helped managing the freight shipping of our 20 boxes which arrived safe and sound (all the way from San Diego to Lansing, Michigan) thanks to Tim and Jordan who assisted with the whole palette and shrink wrap process.
I hope the UPS here in Michigan lives up to the high standards that these people set! Not only did they get the job done, they did it with a smile and George even checked up multiple times through the days I was waiting to make sure everything was arriving on time and in good condition.
A HUGE thank you to UPS on Garnet! You all made what is usually a long and exhausting process, much more manageable!

The store manager was very helpful in finding a very special package. Thank you! Great customer service.

Tim was extremely helpful when converting a ton of power points from my classes into printable packets! Every time I’ve gone here they are super fast and helpful with printing and sending various packages.

George helped me with a delivery situation and he was so helpful and went above and beyond! I will probably never use any other UPS store. He was great! He gives UPS a great name and great reputation!
Thanks George!

They are the BEST!
I have a small baby and I had to get his passport pic taken. I called several places and they were all so rude on the phone, acting like taking an infant passport photo was such an inconvenience. When I called this UPS store they were so nice and told me to come on in and they’d take care of it. (ITS ALSO THE CHEAPEST PASSPORT PHOTO PLACE out of 7 places I called IN PACIFIC BEACH which was an added bonus.) The gentleman who helped me was so accommodating and helpful and actually got a really great shot of my stubborn baby!
Since then a month ago, I wanted to support this store so now I go here all the time. I used to go to a different store (fed ex I think) to mail stuff off but this store is WAY better. You walk in and get greeted and helped right away every time. No other package store is ever like that. They are so nice and they always help me get my packages all sorted to send out. They also package it all up for me and have even walked to my car to help carry things in! Customer service is above and beyond, and I’m talkin every time!
They always seem genuine unlike most stores where the workers seem bored and annoyed that they have to do their job. I won’t go anywhere else!

This is THE BEST UPS Store !!!
The best customer service. .
They would always listen to you very carefully and will do their best to keep you satisfied.…
With any problem I have (computer, spelling etc.)
They would be glad to help. So kindly and understanding… So patients. .Great stuff. .
Always nice and welcome the customers …
Always good energies… and a SMILE …
And George is awesome :-):-):-)
Thank you UPS PB
YOU definitely deserve 7 stars.

I love this particular UPS store. The staff are so friendly. They help me pack and get me the cheapest rate. I like the hours this store is open, and the fact you can drop off your old cable gear is good too.
I am always super happy to ship from here. The po box rates are reasonable as well.

George A is amazing! He is always efficient, friendly, polite, and always in an upbeat mood. I ship items from this store twice a month and the service is excellent. They will always greet me with a smile. When the line gets backed up they work hard to process your items quickly and make sure you do not have to weight for a long time.
I would recommend for all shipping and packaging needs! Thanks George!

I had to get some business cards made at the last minute because I’m attending the E3 video game convention in LA next week, so I went with a local store where I could pick up the cards rather than having them shipped. This cost more than getting them from Vistaprint, but I was able to find a 30% off coupon online.
Anyway, I was having problems with my order while i was online, and called the store to get help. George was very patient and eager to assist me, which is very appreciated. I made a couple of noob mistakes, but he helped me through the process and assured me that my order would be ready on time. Lo and behold, my order was ready the next day. I just picked them up and they’re exactly as I made them, so I’m pretty happy with the whole experience!

In and out in 1 minute flat with a receipt!
So much better than the one downtown! I had a label ready and was about to buy some tape to seal the box shut– and the person behind the counter said not to worry– she’d seal it up for me!
Light years of difference between that and when I spent a whole hour downtown trying to send one darn box– thanks nice UPS person!

Honestly I knew as soon as I left this place tonight I was going to write a five star review!
I had to return my AT&T unit box to UPS or else they charge you a huge fee, and I work in the car business so I haven’t been able to find a time to drop it off until tonight. I saw on here that they were open until 7:00PM so at 6:00PM I took a quick break to run over only to find that the door was locked!
I knocked on the door and was pleasantly greeted by a manager who saw a poor girl standing in the 100% humidity and took pity on me and told me he would take care of my AT&T return for me so I could leave even though they had been closed since 4:00PM for renovations!
Small acts of kindness like this are what makes me want to keep on Unilocaling!
Thank you so much UPS!