The Pilates Room

I rarely write bad reviews, only when it’s bad enough do I feel compelled to alert others. I love Reformer Pilates. I love building strength and of course the quick results. Let’s face it, I go to the Pilates Room because it’s affordable. But there’s a price you pay for this smaller price you pay at the PR. The LI studio has been unfinished for over a year. Things that are supposed to be hung which aren’t, broken lights and fans, paper towel dispensers, and until just recently you were hard pressed to get a bottle to clean your machine. All that I can actually live with, as I understand the concept of «you get what you pay for». I draw the line when we start talking about the instructors, however. Adriana was rude to me from day one as a person new to the practice. I repeatedly saw women brand new to pilates come in and they would get no special instruction and when they ask for help she makes them feel stupid for doing so. Not only is this disrespectful, but it’s a safety concern. It can take a lot to be brave and go into a new class like this. I spoke to one woman after a class and she said she would never return. The frustrating thing is she is often given the bigger room with the better machines (in my opinion) and others are left to teach in the smaller 8 machine room. I will try to go to Lily’s class in LI whenever possible; she’s a great instructor. Others are good too, but sometimes not available the times I need, so I now drive to other areas of the city if I have to. It would be ideal if the owner dealt with this problem, as I can see in the reviews here I am not the first to mention this. I also am skeptical of the legitimacy with some of these 5 star reviews saying she’s «the best».

Wow I’ve never had such a rude greeting from a Pilates instructor. I know it’s early but if it’s not your thing you probably shouldn’t teach morning classes. I’ve paid for 8 sessions, registered online in advance, paid for parking and upon entering was treated so rudely I had to leave. Now I’m going to a different Pilates studio where they actually appreciate their clients. Sarah clearly does not like her job.

NO CONTACT INFO IS ABSOLUTELY RIDICULOUS. Left several emails, to no return. No option to change payment info, equally as annoying. This studio used to be great, but now the operations are terrible, too many shortcuts around admin needs. Over this place.

After 3+ years, I’ve sadly cancelled my membership with The Pilates Room. Their customer service has consistently gone downhill, from dirty, unmaintained studios to deceiving contracts. While I love Pilates, the classes here have become mundane; with little to no changes in routine, the body eventually plateaus.
The one shining light at The Pilates is lead instructor Adriana Vargas, who consistently offers a challenging class delivered with a positive, encouraging attitude. Thanks Adriana!

I’ve been wanting to switch up my workout routine recently and decided to take advantage of their $ 25/​month for newbies offer. I’m so, so, so glad I did. I’m addicted to this place and to Pilates. The workout is unassumingly challenging. I leave there drenched in sweat and I’m not a sweat type of chick. I can see the difference in my body too and who doesn’t love that after 6 weeks! Adriana is by far my favorite instructor. She’s personable and kicks your booty into shape. The Abs and Buns and Power Pilates class she teaches fill up fast for a reason. No other instructor will get your heart rate up the way she does. Anne is awesome too. She really challenges you to push yourself and is very helpful to newbies like me.
Some other things to note: the rooms and equipment are always clean. They play great, upbeat music to during class to keep you motivated (mostly EDM and Pop). You can also purchase toesox at the locations as well. There are no receptionist onsite so I’m still not sure who I would reach out to for a question regarding my account (hence 4 stars instead of 5). Luckily, I’ve had no issues thus far. I’m seriously so happy that I found this place. Definitely worth your time.

My chiropractor suggested that I mix up my regular cardio and weight lifting routine with some regular yoga and pilates sessions. A friend of mine had been going to The Pilates Room and let me know that they offered a new client special (8 classes in one month for $ 25). Since I’d never tried pilates before, I figured this would be a low commitment way to try it out.
I liked some instructors better than others — unfortunately I can’t name names either way because it seems that they regularly sub for each other so I was never really sure who my instructor was. The ones I liked were clear with their directions and didn’t assume that you knew the name of every position or move. The ones I struggled with were hard to understand and/​or moved through things so quickly that I had an easier time watching those around me than the actual instructor.
The Pilates Room was my first experience with classes that I needed to sign up for ahead of time. This was a pro and a con for me. On the plus side, it was that little bit of extra motivation I needed to get out of bed in the mornings — I couldn’t just roll over and hit snooze because I knew I’d already paid for the class. On the other hand, I couldn’t just decide at the last minute to do a class because they often filled up quickly, sometimes days in advance.
I don’t think a regular membership is for me, but I’d definitely do a drop in class occasionally.

Just do it cause your body will thank you. You’ll see results i went 4 – 5 times a week now its every other day and i feel better every class :)

Love this place. I’m a newbie to Pilates and was quite intimidated to attend my first class but I was relaxed once I got the pace of the class down. My instructor was Adriana and I love her classes. She has high energy but also makes sure you are doing your exercises right. I will definitely be signing up for a membership after my trial ends. Highly recommend trying out the special and signing up with Adriana. It will get you hooked!

Classes and Instructors are great.
BUT…please please please read the contract before you sign up for any of their monthly auto renewals.
You have to provide 30 days notice via email when you want to cancel. This must violate some kind of FTC regulations or sow thing right??!

The woman Adriana was worst teacher I have ever experienced. I didn’t know how to work the machine and she told me to follow everyone else. She also told me I was disrespectful in her class when I was trying to get her attention for help. I travel a lot for Buisness and. She was the worst so far. She told me people in San Diego are nice and I was not. I would like my money back and she needs to learn that new people are just as important to the studio as people that have been coming for a long time. I have never felt so unwelcome in my life, she acted like I owed her something when I in fact am the client. I own 2 hair studios in Los Angeles and if any of my employee’s ever treated a new client like this I would be devastated!

I took Adriana’s «beginner» class and after a couple of sessions I knew immediately that I wanted to get a membership. I think the classes are fairly priced. I love that they have many locations throughout San Diego as well as a very flexible class schedule.
To anyone wanting to try Pilates, I would keep an eye out for Groupon deals before making a full commitment. Pilates is definitely not for the faint of heart.

I’ve taken classes here often with a groupon deal– just to try things out at first. I really couldn’t ask for better prices, staff, and a overall positive attitude from other patrons as well as the instructors. I love this area as well, my girlfriends & I love to work out & grab dinner or a drink after. Their prices & the quality of the classes are the best.

I tried the pilates room through their website new client special. I went to a few classes at the mission valley location and little Italy.
I was not very impressed with the instructors and there seems to be high turnover with instructors. I tried 4 different instructors. 2 seemed very disinterested and just to be going through the motions. 1 was very good, but it was her last day. Apparently there was some disagreement between her and the owner with schedules so she decided to pursue other career opportunities. The other one was just pleasant and effective, but not special.
Clearly this place focuses on quantity of students to pay the bills and not a place to expand your pilates knowledge. If I was a first time pilates customer I probably wouldn’t be interested after my experiences here.
Positives: Facilities and equipment is nice. Mission valley has ample parking. Variety of classes offered at peak times.

I’m 100% guilty of being a group-​on workout hopper. From one studio to the next, I love a good trial discount!
That all ended when I tried out the Pilates room studio. It was my first go at Pilates, and I’m hooked! Adriana’s «beginners» class is not for the faint of heart, but after a couple sessions, I knew I would end up getting a membership!
Their class schedule is organized so that I can fit in a couple different classes a week, with the ability to mix it up if I want, not have to repeat the same classes every week.
I highly recommend Pilates because it’s low impact, but high energy.

I can’t say I’m surprised with the comments on how bad the customer service is at The Pilates Room.
I bought the group-​on for $ 25. I have been wanting to try this for awhile now. Life has been busy (I’ve moved and started a new biz) so its been hard to get into take the classes. On the day I finally made time for the classes… it seems to be the last day I had to sign up. I got online and tried to sign up for a class… only to find out that it says Groupons can take up to 2 days to get a class. I find this very hard to believe and just thought I could head down there and the person at the front desk could get me all set up. So I put my workout gear on and headed down there.
I got there 45mins before the class. Only to find out there was no front desk nor a phone number I could call. So I waited outside the workout room with a class going on. When the instructor opened the door I told her my story and I hoped we could figure out all the logistics out once the class was over if she couldn’t get me in the system from her cell phone. She looked at me and said «why did you wait so long» then «I don’t think we can get you in» «do you want to sign up for a package.» I was immediately treated like a five year old and questioned on why I have not made it in”. She continued to check the other 4 people in and then said there was no way she could let me take this class. She was rude and unprofessional. She had no concept of customer service.
I am still confused and upset on why a business would turn a potential paying customer away. The class had more than enough room, I probably would have signed up for a new package, I live and work right down the street and could of sent referrals.
I got home and immediately wrote an email from the info provided on the website. I was hoping the owner or manager would acknowledge the mistake and do what any business with great customer service would do. Reply to my email and worked out a reasonable resolution to gaining a new customer. Its been over 3 weeks and no reply.

I have taken classes at a handful of reformer pilates studios around San Diego in the last three years, and The Pilates Room was my least favorite because they didn’t offer the very personalized workout and service that I have found at other reformer pilates studios.
The classes are the cheapest in town and they offer a TON of timeslots, including late weekdays which is terrific. But during my one-​month trial here last November/​December, I felt like a number whereas at other studios instructors really try to have a personal relationship and understand your fitness needs and injuries.
At The Pilates Room, the classes are under $ 10 each depending on the package you buy, compared to other studios where it’s $ 20-​$ 35 per class. As a result, classes fill up quickly so unless you sign up a day or two in advance, you won’t get the class you want. I was a few minutes late for the last class in my 8-​class package ($ 29 through a Groupon, which had to be used up in 30 days) and ended up having to forfeit it as someone else had already snagged it when I arrived; the instructor was confused when I showed up and I just walked away quietly.
The instructors seemed top notch at this location, but compared to other studios, I hardly got my form corrected or much personalized attention during classes. There are three fitness rooms at the downtown location ranging from 8-​reformer classes to 13-​reformer classes. In reformer classes, it’s very important to have your form corrected, and this is why I enjoy reformer pilates because it is like semi-​private personal training.
So because they aren’t good about giving you personal attention, this studio is only good if you are advanced at reformer pilates and don’t really need any help. One of my biggest beefs was that it seemed the classes I took didn’t use the actual reformer much. We spent a lot of time on short/​long box doing mat pilates, when I was really here just to do as much as I could on a reformer. There is much less or zero strain on a reformer, versus mat pilates, which I like to avoid given my previous injuries and flexibility limitations.
Other minor things bothered me that could be so easy for them to fix, and when you add them up along with the fact that you don’t get good personal attention in classes, it just makes me realize how good my other reformer studio is (I bought the Groupon before I had found that other studio which I am now a member of):
–I hate how at the downtown location you have to huddle outside waiting for class to start because there is no space to wait indoors.
–The spray bottles to wipe down the machines are a joke. They barely spritz out any liquid and so you can’t really clean the machines well.

I am deeply disappointed in the customer service at the pilates room. I cannot say I would recommend this place to anyone based on my experience. When I looked them up on the better business bureau I saw they received an F.
As soon as I found out that I had to move for work, I alerted the pilates room. In order to cancel my membership they stated I had to pay $ 171 termination fee in conjunction with keeping on my autopay an extra month. I had given them 10 days notice before my autopay renewal which should be sufficient time to cancel it. They also stated they would send me to collections if I did not pay this extra autopay. This seems really crazy considering I can’ t even use any of these sessions. So they just want me to give them money for a service I won’t be using? I don’t understand this way of doing business.
After a series of emails I was told I would be contacted by a supervisor that day.
I have not been contacted by anyone as promised and it is almost one week later. I alerted one of the instructors of my concern and she wrote down my name and number to be contacted regarding this. Again I have not been contacted. The phone number on the email of 619−230−0889 has been temporarily disconnected. Disconnected? This is absurd.
This became more and more unprofessional.. I do not agree with how this place is trying to do business. I am in the customer service industry and would never treat a customer in this manner. I always make my payments on time and cannot believe the lack of concern and respect I am receiving.

This review is based on the Point Loma Location (Since it’s new there isn’t a Unilocal site for it yet). However, it is based on the company as a whole as well.
I am currently a member at Club Pilates (Morena Location) and since I ran out of classes, I figured I would try out the Pilates Room and purchased the Trial Special for the Point Loma location. Being close to my work, I thought this would be an excellent opportunity to keep up with my pilates at a great price.
I booked my first couple classes, however, when I showed up, I was surprised that there was nothing for pregnancy (I am 5 months pregnant). No equipment to assist in modifying the workout. The instructor informed me unfortunately since they are new, they don’t have anything and I would not be able to take the class. Bummer. Club Pilates has been excellent in helping me throughout my pregnancy, I thought all pilates studios would have prenatal gear (Mama’s to be LOVE pilates).
Anyway, I figured it would be a quick call and/​or email to have my trial refunded since 1– I couldn’t take any classes, and 2– wasn’t my fault. I swear, it was like trying to find the president’s phone number. I couldn’t find it for the life of me. I ended up just emailing them. It took about 4 days before I got a response. Basically they said that since I reserved the class, I forfeited the deal and trial specials cannot be refunded. Um… I reserved the class with the intention of taking it (Hello, I showed up!). I tried explaining this to them, and after back and forth emails, it was like talking to a brick wall. They tried saying that 1 class equals the price of the trial so it evened out.
My friend also bought the deal and was really unhappy as well. There is a 24 hr cancellation notice. 24 HOURS! I thought the 12 hours at club pilates was long. And they told her the deal started when she bought it, vs when she took the first class. She doesn’t plan on returning due to the poor customer service.
I recommend Club Pilates. They are SO professional and have been very accommodating. Don’t bother with this place.

Overall I love the pilates room. I started coming after I threw my back out during an unfortunate trampoline dodgeball incident (don’t laugh… ok you can laugh a little lol). My chiropractor suggested that it was because I needed to strengthen my core so I came a running (well limping) to the pilates room. I’ve been attending classes twice a week for about four months now and I couldn’t be happier (or more limber).
I frequent the mission valley and mission gorge locations because they’re closer to home and because they have private parking lots. I hate driving around looking for street parking and that’s exactly what you’ll have to do in little Italy. It’s worth it though because I’d have to say the classes offered at this location are the most challenging and the most unique. This is the only location (of the 3 I attend, I can’t speak for east lake) that offers classes entirely on the Exo chair and the only location that offers classes partially on the treadmill. I even noticed they offer a candle light pilates class! I must check that out!
All in all a good experience. I have to deduct a start for street parking though since I hate it so much lol

I live in Little Italy so I came here out of convenience, and initially a groupon offer for $ 29 for 8 classes. The «studio» is very basic, just filled with reformers and nothing else. I had a few classes I enjoyed so I decided to sign up for the one year membership for $ 49/​month which gives you 8 classes per month.
Since then, I’ve been in a few classes with Adriana, and I can’t believe how rude and unprofessional she is. I refuse to take any classes with her again, but the issue is that she’s the only instructor for all the Sunday classes, and a lot of other days that fit my schedule, so now I have no options for classes on Sunday unless I want to drive to another location. I never signed a contract, or received one for that matter, but have read about how hard it is cancel. The only reason I haven’t gone that route yet is because of Anne’s class.
Do yourself a favor and avoid this place, or in the very least, don’t sign up for a membership.