The Escrow Group

I purchased a home and (Freddie Mac) chose this title company not me… I choose them to save some money… horrible experience… If I could give them negative stars I would!!! they made a mistake at the county recorders office and it took them over 7 months to resolve the recording issue… I would call and would never get a call back… not until I emailed their entire management I finally received a call back and my issue was fixed… but it took them FOREVER to fix it. I would NEVER DEAL WITH THEM… STAY AWAY!

I am a real estate agent and have been using the The Escrow Group for several of our escrows. Cara, Chelsea and Venus have been EXCELLENT in handling our clients. The are quick to respond to questions/​concerns and are willing to go to our client homes to complete the paperwork, FREE of charge to them. That is definitely an added bonus for our clients that we serve. I will be using them for all our escrows

Avoid at all costs. If forced to use, get title insurance. Sloppy and slipshod in all aspects. Works with Ticor a lot apparently. Add rude to the list… at least via email. Would name names, but bounced around so much probably couldn’t list them all in space provided. All communications via email… and the reading comprehension level of these guys nears grade 4… and that’s being generous.

The seller (bank — REO) chose this escrow company. They got the job done but were uncommunicative and rather expensive. I’m curious about the «automated e-​mails» mentioned in another review because I sure didn’t get them. They sent out a mobile notary and we signed papers at 9:30 p.m. on a Friday (not sure why the urgency), then I heard nothing more for a week. By the time the loan closed I felt like a stalker trying to get any information. Probably would have been quite pleased otherwise if we’d just have known what was going on.

TERRIBLE service, unprofessional staff don’t know what they need to do, fingerpointing between departments.
I was buying an REO property and the seller (Freddie Mac) chose this title company. I didn’t knwo the service would be so bad so I decided to use this title company to save some money which turn out to be a big mistake.
We as a buyer usually only get to contact the title company at the later stage in the closing process when usually time is tight. My loan was fully approved 10 days before my rate would expire which my experience tells me that I have more than enough time to go for this process, not exactly. During the 10 days, every time we check the status with a particular staff in the title company, they would say, oh yea your file has been packaged to be process by XYZ team. And then when you check the status the next day, similar response will be given. It seems like that your file has never had any progress and were just given kicked between different person in the company.
Later on when we figure out we are really rush to get it close on time, my realtor and loan agent even need to get involve to give them a call every single hour. We need to make sure their staff tell us who specifically is working on our file and ask for her extension and keep nailing them down. When there’s a form missing which they suppose to call the HOa company to find out and my loan agent even has to call the HOA company on their behalf to ask for the specific document that they need.
The whole process is driving us nuts and you know any extra day we spent would put the deal in jeopardy. Never ever use this company again, go with those bigger well known title company out there and save yourself a few sleepless nights.

If I were able to give a negative stars on these assholes, I would. I’m beyond frustrated with this company, not only have they been giving us the run around for over a month but they are inefficient and unprofessional. I am so very disappointed and tired of businesses as such who do not take time sensitive issues seriously. They have taken advantage of the position they’re in to not do anything with a sense of urgency and lack of communication. Sadly, we have no choice but to deal with them.

I bought my house in January 2008, so maybe they were busier then and didn’t have time to answer questions or answer the phone much. When I brought this up to the owner, who is a rather abrupt person, she couldn’t have cared less about customer service. She did have one worker by the name of Christy Beckner who seemed nice enough and was not abrupt, but that person, who identified herself as the owner, is such a nasty person. She told me if I didn’t like it, too bad, what was I going to do? She knew I was trapped because I was in the middle of escrow.

Fast, efficient, courteous. Automated emails kept me informed and reminded me of upcoming and missed dates. When loan docs arrived they were processed and back out to buyer in less than a day. They received signed buyer docs and had the package back to the lender within hours. Request for a special doc to ship to a separate location was handled quickly and pleasantly. This was an REO and the seller picked the escrow company. As buyer’s agent I was very pleasantly surprised at the quality of service and the fees were within a reasonable range. THANK YOU to The Escrow Group.

Have you ever had a moment where your head wasn’t speaking correctly to your arm? Well the escrow transaction I went through was like this. We had our escrow agent tell us that all our paperwork was in only to find out at the last minute something else («a release of funds») was required. Then on a second deal, same thing happened again. However on the second deal not only did they miss again another important «release» also at the last minute to close, but they had dates wrong on a particular note that was drawn up. I never sign a document I don’t read, with this escrow company, please read, then read again and then question everything you get from them.