Tech Defense

I had such a good experience at the mission valley tech defense when they fixed my phone for me, so when I was Christmas shopping I stopped by to see if they had anything I could get my neice. They had some awesome dancing water speakers! It was very affordable and my neice loved it. Nice to have such great customer service at both locations, I Will definitely refer them to friends & family

the name says it all. one stop shop to repair and protect all my devices. went in today and got my laptop, iPad, iPhone all wrapped in carbon fiber & screen protectors. I also got my iPhone’s screen replaced and was surprised when they didn’t hit me with a ridiculous mall price I’ve come to expect. these guys are honest, and for the level of service and quality of products are also a great value! I even brought my Hana Mod V3 E-​Cig in with a wrap I found online and they professionally installed it for a minimal fee. Thanks to these guys all my devices and my families electronics are secured in great looking wraps and screen protectors with an awesome warranty as well.

Not the most gentle person with my phone (Samsung Note 2). Broke the screen about 4 times. Had it fixed twice by someone else. Broke the screen and display the first time. $ 275. Second time i only broke glass but they told me I had to have both glass and display fixed. Can’t just do glass. $ 275. Broke it a third time and decided I should by used version. Found great used phone off Amazon. Broke that one too. Only the glass, not the display. So I really wasn’t trying to spend another $ 275 anytime soon but as I was walking around Horton Plaza, I noticed the kiosk. Thought I would ask. Said they could fix glass, get me a case AND put protective covering over glass…$ 100 TOTAL! WHAT? I was a little sceptical. Would have been able to fix the phone right then if he had the adhesive he needed but since he didn’t, I would have to come back. Sent my daughter back the next day with my phone. She dropped it off. I picked it up after work and… I was fixed! New case, new glass, and protective screen in place. I AM IN LOVE. I would have no problem sending my kids there with their phones. Got great customer service (forgot his name) and would DEFINATELY come again, and again.

I have used Tech Defense to fix my iPhone twice and to put protective covers on both mine and my daughter’s phones. I have found them to be absolute gentlemen and who do a very professional and very fair priced job.
I would recommend them to anybody who needs either their phone repaired or protected.

I ran into TechDefense while shopping around Plaza Bonita. My iPhone 4S had been cracked since October 2013. I debated about getting a new phone, but since I couldn’t find one that I was willing to spend money on, I decided to fix my iPhone. Stephen worked on my phone. He was pretty confident that he would fix it in 30 minutes, which Is why I agreed to pay the $ 65 and have the phone fixed. I came back in 30 minutes to Stephen screwing the screws back into my phone. For about 10 minutes, he struggled to snap the back piece of the phone back on. As I waited, about 2 – 3 more people flocked over to the TechDefense kiosk to check the status of their phones. It got pretty hectic. Nonetheless, Stephen couldn’t seem to snap on the back piece and told me to come back in another 10 – 15 minutes, so I walked around the mall some more until then. When I came back he was on someone else’s phone, but quickly took my phone out of the heater (or whatever that contraption was) as soon as he noticed I returned. Finally, after a few more attempts, he successfully snapped the back into place. He offered me a free rubber back screen protector and a discounted ($ 10 from the usual $ 25) front screen protector. I told him that I’d rather have $ 10 deducted from the overall price of the repair, but he said he couldn’t change the repair price. Everything on my phone works properly, except that I can see the LCD lights shining from the side because the front screen wasn’t firmly secured. Still, I was amazed at the transformation from shattered screen to practically brand new looking phone. Stephen was pleasant, but I give this place 3 stars because $ 65 is a little too pricey for a phone repair. I would’ve loved to have been compensated by getting $ 10 knocked of my bill for the extra time I spent waiting for the phone repair. I also gave the rating because the front screen isn’t firmly attached. I can stick my fingernails through the cracks and lift it up if I wanted to, which I wasn’t able to do before the repair.

just wanted to thank the whole staff for getting my phone fixed in a professional and timely manner! these guys are fair and were very eager to help me get back to my day with my phone better than new! I avoided going through insurance and getting a refurbished phone sent to me that would take 5 – 7 business days. Why go through all that hassle when you can go walk into the mall and have the guys at TECH defense get you in and out in 1 hour with YOUR ORIGNAL PHONE!

Do not ever go to this place, it is a scam. My cousin is visiting from out of town and needed her screen repaired because it was cracked. We went to the Tech Defense kiosk in Horton Plaza and dropped the phone off for the day to be fixed for $ 80.00. When we got the phone home the screen was fixed, but it would not hold a charge and the Wi-​fi did not work at all. Plus it seemed shady, because a few of her phone features had been messed with as if someone was using them, which had nothing to do with the repair. We brought the phone back the next day and the tech on hand looked at it and told us that the person who originally «fixed» the phone should never have done it, was not qualified, and did not put it back together correctly at all. He had to take it apart and put it all back together again. We were assured it would work now, so we went home and the Wi-​fi STILL did not work. We called the General Manager Brandon who assured us we would be taken care of right away on Monday by yet another tech and that he wanted to make sure we had great service. On Monday, Brandon suddenly changed his tune and said the new tech could not get to us until the end of the day which we thought was shady because we told him my cousin was leaving town Tuesday morning and if there was a problem we would conveniently be out of the state. Brandon was VERY rude and gave awful customer service. This place acts and speaks to customers in a very unprofessional manner. We were frustrated with the bad service and asked for our money back, which Brandon said would be fine. When we got the to mall we were then told that we couldn’t get our money back. After speaking with a very rude Brandon, who has a problem even listening to customers concerns, we finally only got the labor fee back which is half of what we paid. Basically they don’t know what they are doing, will break your phone, give you awful customer service, and are up to something shady like stealing phone information or jailbreaking your iPhone. AVOID.