T-Mobile

Went into the Tmobile store to change SIM card phone numbers. I was told in the store I would have to buy a SIM card. Decided not to buy a card from them for $ 15 and checked Amazon. They were $ 4 on Amazon as an add-​on. After I left I thought I should double check with Tmobile customer service and they were able to do it right away with original SIM card.

I live in Little Italy and ONLY come to this store due to the great customer service. Totally worth the drive. I recently lost my headphones at the gym and needed a pair that would better suit my needs (gym, leisure, etc). Kaleb was quick to greet me when I walked in. I told him what I needed and he gave me a couple options. He was knowledgeable about every type of headphone they sold and even synced it to my phone. The manager, Eliana, greeted me as well and ensured everything was going smoothly. I love my purchase and the AMAZING customer service. Keep up the good work!

Don’t go here. Worst customer service I’ve ever encountered. Go to the one by the mall, there you’ll be treated nicely. Never go here. Never ever ever. Saw one person that said deserae was helpful. She’s not helped she’s a pretentious jerk that thinks she knows everything and that you don’t. Never thought I’d encounter elitism at a phone store. Don’t ever go here. Never

I went to this T-​Mobile location after class because my phone was old and pretty much destroyed, so I decided to use JUMP! and upgrade from a iPhone 5S to a 6S. I was in and out in two shakes of lamb’s tail. I got my phone, new case, and tempered glass screen protector very quickly, not to mention their music selection was absolutely on point with Flume, Purity Ring, and The Chainsmokers. Danielle is very friendly and easy to get along with, so that made the process go by much faster and easier. She informed me about all the promotions and I would have gotten a free tablet if I paid for the 10 dollar data plan, but I already have a very portable laptop. I definitely intend on visiting this location again in the future!

This is my go to place! I have been helped by Jesse, Dezsanae, Christina and Leonie.
I have had help on changing my plan to a better one. They helped me save money on 5 lines.
In the past there were other employees that didn’t really explain things, I didn’t feel them being sincere, but this new group of employees are really nice and understanding, never are pushy and look for what’s best for you.
It’s really sad to see bad reviews because this group of employees are great people. It’s sad to see that the past employees left a bad taste, give them a shot and you’ll see for yourself.

Don’t want a long wait for help, and want help and time. Jesse and Deszanae are great!!!
I am not really tech savy and need more help than most. And I don’t want to go to a busy Tmobile and feel guilty cause there is a long line waiting for help. Go to this T Mobile and you get advice, help, tech support and all the time you need. (over 2 hours).
On Navajo and Lake Murray. The mall lost its anchor so the store doesn’t get the traffic most TMobiles do. For that reason, the employees are there waiting to help you if you take the time to go to this store. Worth it.

Dezsanae IS as good as it gets for customer service. She has helped me with new phones, phone problems, exchanges and figuring out how to work things. She goes the extra mile to make sure the customer is satisfied. I recently went in to purchase a phone and needed it to be ready to go without any problems. She added important apps that I needed and did it all with a smile.
I dont live or work near this store any more, but I drive to this location because I know its my one stop to get what I need.

The individual at this store lied to me and told me when I purchased my phone that I could buy over 200 $ worth of accessories by just paying the taxes of those accessories. I talked to him for approximately 10 minutes about this (too good to be true deal). Of coarse those accessories must be paid for in full over a certain time period and maybe The jokes on me for buying into it but let me assure you this individual made it very clear to me that all I had to do WAS PAY THE TAXES PERIOD. There is no doubt in my mind that this guy strait up lied and cheated me. I asked him over and over again «are you sure I only have to pay the taxes?» His reply «yep it’s a great deal.»
I talked to grossmont T-​Mobile about this and they told me perosnally that this particular store gets a lot of problems like this and to steer clear of it.
Please stay away from these dirt bag employees and go to grossmont. The people at grossmont are much more honest.
Of course I tried to go back and the other dirt bag employee there just told me I signed the paper and that’s all that matters. Shitty employees that don’t give dirt about the people. They are only there for the greedy corporation and themselves.

Extremely satisfied with my service here today! I was a little scared after reading the previous reviews but was quickly reassured by the 5 Star Customer Experience the reps and manager displayed for me today. I had a couple of questions regarding my Samsung device and they took the time to troubleshoot and explain my device options for me. The reps also helped me select a better rate plan that is going to benefit me and my family. The new store manager was right there, side by side with the reps which shows that she is a true leader and not just a «Behind the Scenes» type of boss. I highly recommend coming to this T-​Mobile location if you want Professional, Knowledgeable and Friendly service. This is where I’m going from now on.

My phone was beyond cracked so I have decided to use JUMP and upgrade.
I called this store location a few days ago to ask questions about pricing on phones, ect.
Dee answered the phone, listened to my situation and had great customer service. I had a ton of questions, and they were all answered without her seeming annoyed.
I made the mistake of calling 611 to get information on whether I had to pay the deductible with the third party insurance. .which they told me I had to call the insurance and pay the deductible before I even stepped into a store! This was not the case however and let to a ludicrous situation.
When I went into this store (after starting the insurance process), I went to Dee because she did an awesome job helping over the phone! She knew the device I wanted to upgrade to and had all of the accessories I needed picked out! I know this is part of their job to upsell and are encouraged to sell as many accessories as possible. This was very convenient and much appreciated.
Because I had started the insurance claim, we were sent on a wild chase and ridiculous game of calling the help desk, the insurance company and 611 for two to three hours… so do NOT call insurance if you plan on doing JUMP. I walked out empty handed two days ago because I had to wait for the replacement device. Dee however kept her cool, was patient and cool about the situation.
I was told my deductible (from the insurance company) was $ 150 6 weeks ago, when I called that morning, it was $ 125… when I payed it in the attempts of JUMPing in store, SURPRISE, it was $ 175. I obviously had to pay it, but at this point I was REALLY ANNOYED with the inconsistency and let Dee and her manager know that I was NOT happy!!! (The deductible is not the fault of t-​mobile, it’s a third party garbage company).
Dee’s manager approved a credit for me of $ 25 due to my annoyance and outrage!
I have received my replacement device and will go back today to update to the s6. I am returning to this location for all of my needs because of their great customer service!

Save your time, money and sanity and skip this Tmobile store. Despite this «under new management» advertisement, everything that was posted is still occurring at the store. Sophia the sole 5-​star reviewer is one of the managers there. I took my time to go into the store to make a payment and start easy pay and the person who helped me took my card and set up easy pay, but did not take my payment. I asked him if he took it and if I was all good, he said yes and that it would take 8 days for the payment to be withdrawn, however when I spoke to the Cooperate Customer Service over the phone, they informed me a payment was never posted and that they never heard of 8 days for one to post. I called the store back and spoke to the man who «helped» me. He insisted that he withdrew the payment and it would take 8 days. He said to ignore the messages I was getting from Tmobile and that if my phone still worked, then the payment was made. I asked him to call in to corporate because that was not what I was told by them. He responded «what do you want me to tell them?» I thought «Hmmm. really? You can’t do your job and investigate? My business is paying your salary. It wasn’t that hard.» Anyway, he was argumentative and insistent of the phone that he was right and hung up on me. I spoke with the management Sophia, who called in corporate but had no interest in educating her staff in their poor education. I told her about the Unilocal reviews and she said «I’d take them with a grain of salt. They are from October and we have a new manager and new staff» Well, the store is new and you can see the reviews are from December to the present. I have personally been in the store when they first opened and the staff are the same. So that was a lie. You still have people who hang up on customers as my review and a previous review states AND you still have a bunch of people there gossiping and not willing to do their job. Do not waste your time there. Go to another store, or other carrier service. With staff and «management» like this– who lie, don’t listen and do not take responsibility to make a better change, T-​mobile is headed for a shut down.

Don’t fall for their scams. They will try to trick customers into buying insurance by saying its a requirement and overcharge for SIM cards. Go to Grossmont Center! It has a long line but well worth the wait. The folks at T-​Mobile Navajo are dishonest.

Terrible.
This place is full of a bunch of friends hanging out talking about relationships and their phones. It is so unprofessional from their knowledge of the business and phones, to what they were wearing. I felt so uncomfortable! Their friends were even coming into the store obviously trying to chat with the workers but were pretending to buy phones.
I finally left the store thinking that my phone was set. Nothing was working for the whole day. I realized they did not set up my new phone properly. I called back to let them know they gave me the wrong number and the woman who answered the phone hung up on me «by accident» and was talking to her coworkers as I was on the phone, she was arguing with them. So unprofessional and rude! I had to go to a completely different T-​Mobile to get my data set up, and for them to fix what the other store did not. It was very frustrating.
I will never go back here and I do not recommend it to anyone. Absolute worst service I have EVER experienced.