Supercuts

Great service, cut and staff. I’m going back for sure.

Greatest hairdresser ever! Carrie at the Navajo shop is the best. It’s so refreshing to watch her take so much pride in her work. Simply a joyful precessional hairdresser. No one comes near my hair now that Carrie is cutting it. The whole staff is fun too.

Have been here a number of times now, for cut and color. About every 6 weeks. Each person has done a good job. You can call ahead to get on the list, to minimize your wait time. OR go on a day they are not busy. (Wednesday for example. 12 noon straight up and no one else in there)
BUT! I had wanted to come earlier, and called some time before 9 to see when they opened, and got a busy signal!. I Tried again and again, and finally someone answered after they opened at 9. It would have been much better, to me, if there was an outgoing message that gave the hours (and maybe talk about the ‘promotion of the day’). Instead I had to keep calling back. Hopefully this will get fixed!

I went to Carrie, not knowing her skill set, and she cut my hair amazingly. For the price, it’s such a deal. I have decently long, damaged hair and Carrie took her time to make sure I got my dead ends cut off. This place is awesome and the staff is super friendly. I will definitely be returning!

I go into this Supercuts to see Carrie. She is always happy to help with my long hair and takes time to do an damaging job on my highlights and all over color. My first visit she spent time to make the color formula just right for my wants, and was fast with her application. The other staff are friendly, an anytime there is a wait they are always willing to let you run next door to drab a bagel or coffee and not loose your spot! I have had cuts by other staff and have always been satisfied!

Came here for a haircut, luckily I came in right when they opened and only had to wait around five minutes. My hair stylist was nice, polite and cut my hair exactly to what I wanted. You can’t ask more from a haircut place really, the only thing I hate about SuperCuts is the long waits though, luckily this time I didn’t have to wait.

Bottom line up front: Terrible customer service, revolving door of staff due to awful management.
I used to go to he Supercuts in Hillcrest when I lived in University Heights; I was a regular customer there for about 10 years. I had used Supercuts in the past in other cities I’ve lived in, and they have been ok for the basic cut that I get (5 on the side, blended in on the top, clean up the ol’ side burns). When I moved to San Carlos, I actually tried another salon type place, with mixed results. I didn’t even realize there was a Supercuts in the neighborhood. So after a terrible cut at the other not-​to-​be-​named place (since I forget the name), I found there was in fact a Supercuts. I called ahead like usual and Rita cut my hair. She cut my hair for a while, and then left, so I tried another girl, who then left, and so on and so on. I’ve went through a couple different stylists (if that’s the title), who have all told me the same thing: This place treats their employees terrible so people leave. Which sucks for me, since although my hair cut is simple, I have areas of difficulty that people who cut my hair more than once can get used to. Plus I just prefer to have the same person cut it.
Rita actually gave me her card for her new place, but it was a tad too far for me. The next couple of girls also gave me their cards for their new locations, but I either lost them or they were too far away. So anyway, Kari was to be my latest stylist, but just like everyone else I was told she no longer works there. So I rolled the dice and put my name on the list. And here is why I will no longer go here. This has been the story of this location: You call ahead to put your name on the list, who ever is on the other side of the phone says there is no one ahead of you, no one waiting, it takes me literally 5 minutes to get there, and suddenly there is a waiting room full of people. I check in and told that it will be 30 – 40 minutes as there are several people ahead of me. What is the point of putting your name on the list of everyone else can jump ahead. It’s really irritating and annoying. So I’m writing this with an out of control mop of hair, but I just can’t give this place any more money. I think I found a new place down the street that actually takes appointments, and the price seems to be close (25 bucks). This place is run terribly and all the employees leave after a couple of months for greener pastures. Good luck to them.

It’s a chain salon, so don’t expect anything out of this world.
That said, my haircut is very basic (5 on the top, 3 on the sides, trim around my ears, taper in the back) and came out looking very tidy and squared away, just how I like it. The service was friendly and the wait time short. There were no frills or anything added, just a simple clip and trim. For short hair cuts, Supercuts does just fine. For longer hair or more in depth procedures, another salon might better suit your needs.

Supercuts has the WORST customer service. It never fails every time I go into any store I am disappointed. Every time I try to call a head they quote me, say 20 minutes, so I arrive 20 mins later, proceed to wait another 40 mins then end up leaving out of frustration. Today I decided to give supercuts another chance so I stop by this location to ask how long the wait is and the overweight barber is scanning hair products says she will be with me in a min. Since when is scanning products more important than helping the customer? So if you would like a good hair cut with any hint of customer service at all I would recommend ANY other chain other than supercuts. Absolutely the WORST.

I went to have my hair done in an updo for the first time ever. Rita was amazing and wonderful and the style was exactly what I wanted! I brought a picture with an idea and she knew exactly what I wanted. I highly recommend her for type of updo.

I have been taking my son here since he was 4 yrs old, and have always been satisfied with the service and quality of the haircuts.
Today was a different story and the experience was bad enough to make me want to take my business elsewhere. I made an «appointment» for my 8 yr old sons haircut. THe appointment was at 4:30pm –we showed up on time, and one man in a chair was just about finished, while there were 2 other people waiting. There were two stylist working at the time.
THe gal check us in, and tells me to have a seat and that there are two other people before me. So I say, «but our appointment was at 4:30».
Her response was «that wasn’t an appointment». No other explanation, Nada. That totally irritated me– what was the point of me calling ahead of time if I was going to wait behind the other two people already waiting?
As I sit there waiting I decide to call another place and they were able to accomodate my son. I tell the second stylist that we are leaving and she said she would go ahead cut my son’s hair. At that point what the first girl did ruined the entire experience. Poor service. I will not be back.