Stor’em Self Storage

We came in today to rent a unit and was helped by Darlene. She was so helpful and always pleasant. We ended up getting a 6′ x 10′ unit and they currently have a 2 free month deal if you pay the first 12 months up front. The location was well staffed, very clean (surprisingly) and security seemed well tended to. Would highly recommend this storage location to anyone.

Lisa, Sarah and the team @ Store’m on Mission Bay Drive treat their customers incredibly well. I believe my classic vehicle remains secure while stored in it’s lined and lighted storage space. 5 stars all the way!

I would definitely recommend renting from this location! I got the pleasure of meeting two wonderful ladies Lisa and Sarah and they were there for me in my hour of need! I was so stressed due to a last minute move and they were SO helpful. They made the experience smooth, quick and easy. They were also able to accommodate my needs being that I needed something easily accessible and they were able to make that happen AND give me a good deal which is always a plus! Thank you girls, you two rock! Anyone who needs a unit make sure you talk to these girls, I promise you will be well taken care of!

This place is amazing. Everyone that works here… extremely sweet. goes out of their way to help in any way they can. The storage areas are older, but definitely worth the price.

Sarah and Lisa are great! We only needed a storage unit for 1 – 2 nights and they were able to accommodate us and prorate the month without an issue. The first unit they assigned we couldn’t logistically access so they quickly relocated us to a new unit without hassle. Thank you ladies!

Great prices, great staff. Lisa, at the front desk was really impressive. I came to get my keys one day and she had them ready. I asked her how she knew and she said, «I remembered.» Now that’s customer service!
The reason I didn’t rate this 5 stars is because I cancelled plans to go through my unit one Sunday and planned my time accordingly. When I got there I was told that they were closing one hour earlier! I had to rush my plans. Closing early. no particular reason. This is NOT how I like to do business and it’s not like I’ll get a credit for the hour that I already paid for.

I strongly recommend staying away from this place. It is a very poorly run operation that I would never trust with my belongings. I made an online reservation and quickly got both an email and a phone call. The guy on the phone was friendly but he quoted me a different (higher) price than what was on both the website and the email. He also didn’t even know my move in date (one of the very few pieces of information that I entered to make this reservation). But at least we were able to establish all of the correct info fairly quickly. He asked when I wanted to come see the unit and I said I would come over that same day and he said that was great. Half an hour later (around 2:00pm), I’m at the storage facility office, which has a sign on the door saying «Closed» right next to their hours of operation which indicate that they should be open. After waiting a few minutes, I called the number on their website and spoke to a guy in their off-​site customer service department, who said he didn’t know why they were closed. He told me the only thing he could think of was that maybe they were out to lunch, so I should hang tight for another 20 minutes and see if they come back. Ummm… no. If you can’t handle keeping your office open during your own business hours and expect me to hang around to see if you show up, you’re basically begging me to find someone else to store my stuff.

Advertises open major holidays. Check Unilocal for the hours on holiday… Site says open today and even now. Big sign on property says open major holidays. My boyfriend and I spent hours today packing stuff up and loaded it in truck to take to storage. Showed up… Little sign posted on door says closed to observe the holiday. Apparently those hours only apply to units on the outside. Mine is inside and office has key and was closed.

Esperanza was AMAZING! She was there for me in my hour of need for a super quick move that was unexpected. I couldn’t have done it without your help thanks so much!

Great little spot to hold your stuff. Everything being on the first floor is super convenient and the staff at the front office were always very friendly and helpful

Thank you for the response however I was also unable to bring my own bolt cutters to cut my own lock so while I appreciate your response I still feel like it is unreasonable pricing.

I love the staff here they are very friendly. I love the fact that your belongings are secure as they dont just let everyone come in after a certain time in the evening. Ive never had a problem and think the prices are reasonable and they give great discounts through Unilocal.Definitely would recommend them over the other storage place across the way.

This place is pathetic. Go to Morena right down the street. The staff will tell you it is ok if you work in your unit to get you signed up. Once they have your money management will come in and threaten to evict you for loitering. They will put you in a real bind. You will have to move out and they will not return your money.
GOOD LUCK HERE. !!!

Sarah was so helpful and sweet! She didn’t hesitate to jump in the golf cart with me to show me around and where my storage unit would be. Everything is 1^st floor and so easily accessible. Her friendliness really put me at ease with storing with them and she even informed me of a student discount! Great place and great customer service.

CUSTOMER SERVICE, CUSTOMER SERVICE, CUSTOMER SERVICE! I am so pleased and happy I found this place. I was in SD for business and as I was going to different locations to find a storage facility for a project my company is working for and you would think that finding a storage unit would be easy, well to my dismay, it was more challenging than I first thought and one of them was because of the lack of customer service until I found SD Storage, it was like I saw the light at the end of my dark tunnel.
I was looking for another location for equipment that will need accesses frequently and when I met Lisa, she was so helpful and in fact after explaining my situation, she found the exact unit that I was looking for and I didn’t even see it. She listened to what my needs were and found the perfect spot and location for my guys to come in and out of the storage with ease as they will be hauling equipment daily.
When I called, I told her that I would be there and when I arrived she was very busy but still managed to acknowledge me and let me know that she will be with me shortly. A few other places I went too, didn’t even say a word to me and acted as though they were doing me a service. I feel that part of doing good business, its important to acknowledge the person and look at them and just at least smile or something to let the customer know that you will be with them if you are busy. Lisa was very pleasant as she showed eye contact, smiled and her body language was assertive yet she maintained professionalism at all time. Some of the units I visited the people acted like they were at home, too comfortable and casual with the professionalism. It wasn’t assuring for my property and my safety. Lisa looked like she knows what she is doing and can multi task at the same time by providing good customer service.
I am very thankful for all her help and service. I felt very comfortable and safe. I will be using her service in the future when we have more projects located right near our work place, the beach :)

These guys are awesome. I explained to them that I needed a storage unit for only a couple of days and they hooked me up with an amazing rate. They literally saved me over a hundred dollars. Everything was so easy with them. Highly highly recommend SD storage.

The prices were ok, however it was difficult to quickly enter the property as they appeared under-​staffed. The unit was clean and they were forthcoming about the pricing and policies.

I just rented a space here and I had a very positive experience with the process. The staff is very friendly and informative over the phone and when Reyna called me to confirm the day before my move, she was able to get me a slightly bigger place! She saved my life since the more I packet the less I thought everything would fit in the space I’ve chosen. Thank you Reyna!
The day of the move, Emily at the front desk was very polite and professional, she went over the contract with me and answered all my questions. Pretty cool.

Lisa and everyone at SD Storage Pacific Beach have been providing me excellent service for as long as I have been a customer, which is not something I can say about all the storage companies I have worked with over the years. Some of them can be pretty fly-​by-​night operations, but everything with SD has been smooth as silk. My fellow storers seem to be a friendly lot, as well, surely due to the similarly excellent treatment they receive from the staff. As much as I’d like to not have enough stuff to need a storage unit, I will miss the smiling faces I see here every time I come.

I just received a call from Ashely at SD Storage, who recently read my review. She thanked me for the review, apologized for the lack of friendliness and said it will be better next time.
What a great manager! I love business owners and managers that pay attention to their customers’ concerns and act positively on them. To me, that’s a quality of a stellar leader!
Just a few more ravs about SD Storage, in case you’re still on the fence… they have a 10 day grace period before charging late fees. I think that’s incredibly generous!
This came in handy for me when I was out of town at the end of last month and didn’t get to mail my payment until the 2^nd or 3^rd of Feb when I was back in town, even though it was due on the 1^st. They received it before the 10^th so no late fees were incurred. I even received an email that they received my check and my payment had processed. Great communication!
Go SD Storage!