Starbucks

I love this place. I came in for a trenta black tea 9 pumps and my boyfriend got a trenta peach greentea lemonade. Steven who served us, was super nice and professional. Clean and fresh environment, I’ll be around all the time for my studying time. Sweet.

Nice clean SB, always busy but there’s plenty of parking. Service is quick and the coffee is standard.
My go to SB when I’m in this area

I came in on Thursday during coffee «rush hour» (8am) while I was in the area waiting for an oil change.
Was impressed with the service! They are working SUPER efficiently here. There was a line of about 6 people and I waited maybe two minutes, barely enough time for me to shazam the song they were playing (Art Blakey & the Jazz Messengers — Moanin’). Americano and croissant came out right away. Will make this Starbucks a part of all future oil changes :)

Starbucks stores are notorious for being cold, but this one in particular is colder than the rest at all times of day and in all types of weather. It’s 50 degrees outside? Come in and enjoy our 60 degree store! I don’t get it.

Place is just like every other Starbucks. The coffee is whatever, everything is overpriced, and the inside is cold and dark like your ex girlfriends heart.
BUT this place has google wifi which is dope and fast like Usain.

Where did all the nice baristas go!!! It’s been a while since I’ve returned to this location and I’ve usually always had a good experience here, but today was a different story. I drove through the drive thru and ordered an iced drink, a hot drink and a cup of ice. When I got to the window, I realized that they mixed my drinks and made the iced one hot and the hot one iced, so I told them and I was not upset because I understand that mistakes happen. The thing that made me unhappy was how they reacted. There was no apology in any form — just eye rolling and rudeness (amongst the cashier and the barista). They were very careless and didn’t really pay attention to what was going on, which shows poor customer service. It was as if they were just avoiding eye contact because they didn’t want to own up to their mistake. Look, in life, mistakes happen, but the thing that makes or breaks you is how you deal with it. Own up to your mistake instead of rolling your eyes at your customers. It’s the holiday season so try to give some cheer to your customers!

I used to like this place before the remodel. Yeah, there weren’t any upholstered chairs, too few outlets, and the furniture was outdated, but it had charm. The staff was friendly and would recommend drinks; though wooden, the chairs were comfortable enough that I could sit for hours reading without a problem. Now the place is cold. Literally. I haven’t been able to stay inside for more than 15 minutes before getting too cold. The staff is also different; I’m rarely greeted when I walk in and usually have to stand at the register for a few minutes before anyone acknowledges my existence. And lately they’ve been out of something I want every time I come in. Also, still no upholstered chairs and the new bar seats are stupid uncomfortable. Yeah, it looks nice, but the remodel hasn’t made the place better.

I’m a regular at 5^th and Robinson in Hillcrest. I always get a great vibe in that store. I also happen to regular this location in KM and it feels completely different. Every time I order I have issues. It’s fairly simple, I don’t ask a lot, but somehow the employees can’t seem to get it right– either with the drink or the atmosphere.
My last visit I ordered my usual, triple shot on ice with one raw sugar. Simple. I was in the store face to face with the employee. She wrote the tag wrong on my personal cup so I asked her to rewrite it instead of scribbling stuff out because I didn’t want confusion at the bar. She huffed at me and rewrote my drink– this time putting 4 raw sugars with 1shot. I repeated my order and she had to rewrite the tag, and yeah, she was irritated, but not my fault! I spoke plainly and clearly and made it as simple as possible.
Today I came in with my swell canteen bottle purchased at Starbucks and asked for ice water. I always know this is an issue and I purposely went in the store to request it. The last three times I asked for ice I was given warm water with no ice. It has a narrow neck but still, I asked for ice and ice will fit if you’re smart enough to bash the ice cubes so they come apart. The employee taking my order said we can’t fit ice, I said I know you can! All you have to do is smack the ice with the scoop first. He handed it off to the bar employee who said uhhh I can’t fit ice in here. I again said I know you can! He figured it out and I’ll have nice cold water to drink all day. My simple triples shot on ice with one raw sugar though, that came down the bar minus ice. Yep the handoff barista gave attitude when I said ice please. I ordered it at the cashier after all.
This location has never felt welcoming. The employees do not ever smile or read back the order when at the cashier. Not even at the drive thru. I have to ask for a repeat of my order because they always mess it up even though it’s so simple and I order it exactly the same every time.
Please fix the terrible atmosphere. This is soon to become my regular Starbucks because of its proximity to my work but if this negative cloud stays I’ll gladly go see my buddies at 5^th and Robinson because I don’t even have to order anything, they already know my name and what I want to order.

I went to this Sbux on 9÷8÷15 at 8:44pm mind you it wasn’t even busy. I ordered my usual drink at the drive through 5 min later I take a few sips notice my drink didn’t taste right I look at the label and yes they forgot my sweetener. I was little irate because I was almost about to get on the freeway already. I drove back which took me another 8 min, I go inside and told the guy they messed up on my drink. The guy was very polite and asked me if I wanted another drink I said «no» I just want the same drink but with sweetener. The guy was about to make me a new drink and some lady told him «Just add the sweetener» this is after I drove back and my drink was watered down I was expecting a new fresh drink. Really how lazy can you be it does not take long to make another drink mind you there was no customers at the store at this time just me. I worked at Sbux before and if I messed up on someones drink it was a given that I remake their drink.
Thanks for reading my rant. DON’T GO TO THIS STARBUCKS THERE IS PLENTY AROUND THIS AREA WITH BETTER SERVICE. VERY DISAPPOINTED NEVER COMING HERE AGAIN.

Worse Starbucks I’ve ever been to. They are SO rude. They made me the wrong drink and and when I sent it back, the drive thru girl said «it’s not my fault that’s what you ordered at the speaker» uh excuse me?! Every car in front of me gave their drink back as well! Obvi not just me. Won’t be returning.

4 stars because this place as a lot of outlets! It’s your typical Starbucks and the staff is always friendly. This place is a great place to hangout when you’re getting your car serviced down the street. I waited here for a few hours and was able to plug in my computer because they spread out the outlets throughout the store and there were a few that they installed on the ground so no matter what table/​seat you are at, you will be able to reach an outlet.

This Starbucks’ culture is very different. The employees act like they work at McDonalds. They don’t ask you your name. This adds to the problem of completing your order. No one on the product receiving end could tell me if it was my order or not when I was trying to clarify.
Unfortunately the «culture» that corporate Starbucks touts is not at this store.

This place. Everything was fine and the drive through was quick. The guy working the drive through kept ending every sentence with «sir» in a very sarcastic tone. I found it odd and i usually appreciate mutual respect but the way he said it came off as sarcastic and rude. Check yourself.

I go to Sbux daily but don’t hang out with my laptop like I used to… these days I’m in and out. There are a couple of different ones I go to and this is the one I frequent most. I’ve been to others with snobby Baristas in snobby neighborhoods. You know the type I’m talking about… nose up in the air. (But I figure they are simply looking up to me)
But this location has the best Baristas you can come across. They know me and they know my drink. They will have it ready and sometimes even in my hands by the time I reach the cashier. As I’ve told them… it’s always nice to be recognized, unless it’s off the internet or a wanted poster hanging in the post office. This crew is the best!

Not a prime study spot. There’s a lack of outlets, no bathrooms and it’s noisy. — 2 stars.
Standard Starbucks fare, pleasant staff, drive-​thru, reliability of standardized service and a monstrous parking lot. — 5 stars

There’s a Starbucks right down the road from here as well. I prefer this one because theres a lot more space in the parking lot and it’s not as cramped here. Customer service is a lot more friendlier here. Definitely a pit stop if I am in the area. There’s also a lot of electrical ports to plug your tablets, cell phones, lap tops into here which is also great.

This Starbucks is good luck or something. My man and I walk here from our place and always 100% of the time fall in line before a rush comes. It’s absolutely insane. I mean maybe it could be coincidence but i always go here now.
Great patio seating and it’s sort of hidden.
Not that many people see it here but I do see the occasional students studying for school in the corners. Like every other Starbucks.

It’s Starbucks, so if you’re a fan you’ll like it pretty much regardless of what anyone says. This one is always nice and clean, there’s enough room to sit, and even has a small patio area.
It can get busy in the morning because of its location in a business district. But other than the peak weekday mornings, it’s pretty chill for a Starbucks.
There’s also a drive through when you need to get something on the go.

We were on the go and opted to use the drive thru. We placed our orders of frappaccinos with the employee at the speaker.
This Starbucks took a long time since it was warm out and there was a long line. We finally inched our way up to the pay window and were given our drinks.
We asked for napkins and the employee said «Sorry, we are out.» How do you run out of napkins mid-​morning?!

I received very good service and and a great iced coffee from this Starbucks location. I came in during down time after a tire rotation and ordered a grande iced coffee with no sweetener. The girl at the register was very hospitable with a good sense of humor. The iced coffee was bold and robust with a great dark amber color. (
) After a little cream, it became a refreshing silken drink that I needed. (
)
The wi-​fi signal was fairly strong and there was moderate seating inside and outside. A few of the tables outside needed to be clean, but for the most part, the place was pretty clean.