Star Towing

Ray, the owner of star Towing was so helpful. I appreciate the customer service and thoughtfulness. Highly recommended

The problem I have is the insane price they charge for the job. I am not complaining about customer service by any means. There is no customer service because they are dealing with angry customers on a daily basis. I suppose there is a job for everyone, I personally would hate it. Today my garage door would not open so I parked my car in guest parking where I live. I had it there for a little over an hour while the garage door company fixed my garage. When I went to move my car into the garage my car was gone because I didn’t have a guest pass. My car was towed at 1pm and I called by 1:10 and they said they had it. I was so upset, never angry. I explained my situation in tears and their was no remorse for me on their end, but then again, why should there be? I needed to leave by 1:30 to to pick up my 3 kids from 3 differnet schools and now 20 minutes before I need to leave I had no car. My husband had to leave work to come help me (money lost there). When I finally got to pick up my car (two hours after it was towed) I was in shock on the price. I again explained my situation in tears and there was no break in price what so ever, but again, why would there be. They all have a hated, dreaded job to do, and I was just another person who’s pocketbook they are rapping. Here is the price breakdown: «Hookup» $ 178, Mileage for 9 miles $ 49.50, «dollie» $ 47.00, Storage for 2 hours $ 38. Total of $ 312.50!!! Yikes what a bummer!

Star Towing illegally towed or in this case stole my vehicle from a business parking lot. I was not provided written authorization for the tow which violates California Vehicle Code 22 658 Section b. Without written authorization from the property manager it is considered PREDATORY TOWING. I filed a formal complaint with the company and was assured I would receive a call back 2 – 3 business days later. After 5 days and no contact I called them to check on the status of my complaint to which I was asked why I did not receive a yellow copy of the authorization. 24 hours go by and after several attempts to speak with the manager Robert, he notified me he was not able to find the paperwork, ILLEGAL. On top of this the signage at the front desk read «Cash or Debit» and I was originally refused the use of my credit card, another violation of California Code 22 658 section k.1,4, ILLEGAL. I have notified the City Attorney’s Office as well as the Police Department of the illegal activity going on at this business. If you have had a similar experience here with these criminals please know you can take this company to Small Claims Court for 4 times the cost of your tow up to $ 500. Please don’t fall victim to this scam. If you would like more information on my specific situation please send me a private message I’d be more than happy to speak with you.
DO NOT GIVE THIS ILLEGAL COMPANY ANY MORE BUSINESS.

Thanks for not ever picking me up.
I was quoted 35 – 45 minutes. An hour and some time later, I called someone else.

I let my buddy take my car one night. He’s new to San Diego and doesn’t have one. Of course, it gets towed. I wasn’t happy. I took my girls car and my buddy to go get my car back.
Do to the little information I had on me and in my car I didn’t think we were getting it back that day. Thank goodness for *Marianna* she did everything she could to make sure we got our car. Took a little longer then expected and we still had to pay a fee to get it out (which was discounted thanks to Marianna). But honestly the way things were looking we weren’t going to have a car at all. Marianna made it happen. Very greatful for her, with my schedule I really don’t know when I would have been able to go back and get it! But she made it happen. No one likes a towing company… don’t park like an idiot. If it does get towed I can’t think of anyone I’d rather work with to get it back.

The dispatch lady can go to hell. This is a terrible place. She was screaming at us from across the room to help us and had the worst attitude.

If I could give them –stars I would! Robbers, they towed my car within an hour of being parked in clairemont predatory towing, I was eating in a rest 100 mts from them and when got there to pick it up it was still on the towing truck which just arrived. Still they charge me $ 310!!! BS!

There are a lot of company’s out there to chose from but this is one I will never use again. MONEY GRABBERS!!!
They sign contracts with homeowners associations and shopping areas. Then they cruise the lots continually looking for the most minor thing they can tow you for. I talked to the person who’s place I was at and he said they don’t tow for that if there is nowhere else to park. I parked behind his garage off the street except about 18″ in a red zone. To my surprise when I came out my car was gone. Phone battery about dead. I had to carry all my equipment about 2 miles to get where a cabbie could find me since it is a new area not on their maps yet. I have breathing problems. Then half way thru the walk it started raining so I got soaked. My jacket and tablet and extra phone
battery were in my car. I finally got a cab which cost $ 30.00 with tip. The tow company charged me $ 257.00 to get my car back. REALLY??? They towed it maybe 7 miles and stored it for maybe 3 hours and office paperwork maybe 5 minutes… Then even though I had the keys they insisted on seeing my registration, drivers license and for what? As far as I’m concerned it is legal extortion. I will never use this company. very low scrupples. legal theft of my car and exorbitant fees. I accidentally gave them 1 star and can’t seem to erase it. They deserve no stars.

Star Towing employees inside office help, is anything but. Working for a tow company, you are dealing with all types of irate people for getting their car towed, I am sure. With that in mind, when someone is actually nice to them, they should learn some manners. I own several different business’ and am going to make sure if I EVER need a tow, it Will Not Be from this company. The girls working in the office carry the biggest chips on their shoulders accompanied by an less than attractive personality. I would have fired these girls long ago, too many people need jobs these days to have to deal with a cashier, with an attitude before you even got to the counter. I am handicapped. I went to their location in Kearny Mesa. I could not find any specified parking spots for customers, not one. I notice the gate opening and someone bringing a vehicle out, and asked if I could park in the disabled spot, I saw inside the gate when it was opened. Guy said, I gotta go, ask the girls inside. I thought well, I am in my car, driving, how am I going to ask the girls, if I CANT PARK? Seriously? So, I called the phone number on the front of the building, a female by the name of Emma, I believe, answered the phone, and not in an appropriate business manner by any means. I explained to her that I was just outside, needed handicapped parking, and can’t find any parking lot for their yard. She stated, we Have No Parking, you can just park across the street (the curb in front of the building was full of cars.) I said you want me to park in a other business’ parking lot to come do business with you and I am handicapped? She said, «yes, that’s all their is) and actually hung up the phone. I had to find a parking lot in the retail center across the street, to get to the towing yard, which requires you to WALK UP several steps, about 6 or 7. For me that, takes awhile, I have a broken back along with other injuries. As I am coming up the stairs, I see a female at the counter. I say, can you help me, is there another way to get to your counter? She Actually turned Round and walked away with a pissed look on her face. I finally mKe it to the counter, to only be ignored by the same female. At this point, I am thinking, why does this girl work here? She makes me wait a few minutes, just standing there. I see another female behind the counter at a second desk covered by glass or acrylic. She looks up, looks at me, looks at the other female and looks back down. When the 1^st female comes to the counTer she asks for my ID and Ins., I give it to her. I ask her, „what is your name?“ She ignores me and walks away. I am about to call back up at this point, what is going on with this girl? Since she wouldn’t answer me, I asked, what is your Boss’ name? She said we don’t give it out. I said, „sure you do“, that’s how you pawn off customers you don’t want to work with.» She said, «No he isn’t here.» «So, what is his name so I can give him a call?» I say. She doesn’t answer! This literally goes on for a solid 5 minutes. I ask the girl in the back, she never lifts her head. What is wrong with these people. Something to HIDE? She said, «you have to fill out a complaint form.» I said, «ok, yes I would like one.» She did my paperwork. Then wouldn’t give me he complaint form. Another customer came up behind me, all of a sudden, I got a complaint form! Which only goes to her boss. The Internet is much more efficient to see the truths of these bad business practices.
To the female, Emma.
Karma has No menu, you get what is served. Blessed Be

Last night I accidentally parked in a tow-​away zone for the first time ever (ugh!). Maurice at Star was helpful and extremely patient when I called up unsure of what to do, and I had my car back same night. It says a lot when you leave a stressful, unpleasant situation feeling good about the customer service!

Once again. I have to call these people due to complex has them as a tow. When it comes to weekend towes after-​8 pm it seems they are to busy to come out. I hope they change company.

My car was towed by Star Towing. Now granted, I was parked in a business’ reserved parking because I thought that after hours it didn’t matter but I was wrong. My bad. The towing company only had it less than 2 hours but my fee was a whopping $ 310. Chalking it up to being my mistake, I accepted responsibility for the fees and paid it.
However after I started to drive home I could hear a whooshing noise near my left ear. I come to find that my driver side door doesn’t fully close anymore and is letting air in/​out near the top edges. You can see the corner of the door sticking out from the car slightly from the outside when it’s closed. It’s almost as if someone tried to pry the door open to get inside or somehow the car frame or door were stressed and that definitely wasn’t there before it was towed. As far as I can tell, nothing was taken. I called Star Towing and they claim their policy is to not get into a car without the keys and that they accept no blame for the issue.
They’re liable for any damage that occurred during towing & storage but I probably wont be able to find proof that my door was damaged by them and they wont own up to it. Either way, I’m stating here and I’m spreading the word elsewhere that I know it happened. Whatever caused it exactly, I’m certain it happened on their watch whether I can prove it or not.
I’m not trying to get money or get my fee refunded. Again, I accept responsibility for parking in a bad spot. It was my mistake. My car has other old, minor and unrelated damage and I’m not trying to accuse them of causing that. I only blame them for this one issue with my driver’s side door that I’ll probably have to live with from now on because of their negligence or error while towing and storing my car.
Word to the wise, if you do get towed, know your rights and carefully examine your car when you retrieve it. The towing companies and PD get kickbacks from the ridiculous fees they charge for parking mishaps. Watch where you park and don’t fall prey to this racket.

I needed a tow at one o’clock in the morning a few weeks ago and Star Towing was one of the few open 24 hours. Within 20 minutes a truck showed up. The driver Dorian was easygoing and pleasant, and even offered me a discount if I could pay in cash. Unfortunately all I had was a credit card but for the speed and quality of service I was happy to pay the full price of the tow. Will definitely call them again if I need them!

It’s stressful enough when you need tow truck and these guys made it easy. Excellent customer service clean and modern trucks. Our driver was extremely professional. Fair prices and reliable.

The one star rating is not necessarily for the place itself but it is for the worker that was behind the window when we came. When we first knocked, she did not answer us. After a few more times she finally shouted from her seat to see what we needed and then shouted to a guy in the back to open to door for my friend to go get his car.
When we found out that his name wasn’t registered on his car, we asked what we could do. She RUDELY answered and told us the steps which were not clear and got frustrated after a while. She also failed to know the reason why they charged us for certain things on the bill…
All in all, she wasn’t helpful at all and had a bad attitude. It is already a pain to be someone who got towed so even a little understanding from her would have been nice.

Great customer service and reasonable rates.
Will definitely use them again.
Emma was very helpful and easy to talk to.
Steven the operator was very professional and just a fun guy to talk to.

Towing companies aren’t my favorite I’ll be honest. But this place was super easy and the employees were actually nice! Let’s be honest if you’re being towed you’re already pissed off whether its your own fault or not. However when I found myself needing a tow because my already dying car decided not to start I randomly picked Star towing. I was parked at a meter and was about to get a ticket for overfeeding. I was in a hurry and distraught, the girl on the phone could tell I wasn’t in my right mind. I was a bit frantic I’ll admit but she was very patient and professional. The driver arrived about half an hour later and he was quiet but efficient and nice. They got me to the garage without problems or any extra fees than were quoted. If I had spent the money to fix it a long time ago I wouldn’t have had to use them! But thank god they were cool!

Towing is one of those things you don’t really think about — it’s never on the top of anyone’s rolodex… I’m glad I’ve got a solid contact now! Skip down to the bottom if you don’t want to read this whole review.
Monday I needed a tow from Irvine to downtown SD (don’t ask why I’m already out of my THREE AAA Premier Membership tows!!), I didn’t know who to call. Made a couple of calls on the spot asking for referrals, crossed my fingers, then gave these guys a call. BTW, don’t you hate it when you’re in a jam and people think it’s the best time to «catch up» or ask about your car like they’re gonna magically appear and fix it… or for that matter, understand what’s actually wrong (no disrespect to chicks that aren’t into cars).
They’re based out of San Diego but apparently they had a truck close by delivering a high-​end car somewhere within 15 miles. Whew, glad I didn’t have to call and text my buddies again!
Mike showed up about 20 mins later in a huge flatbed rig. I was surprised it was so clean, I’ve always had the impression tow trucks and their drivers are dirty and nasty… not at all!
Surprisingly we chit chatted about cars for a couple of mins, he assured me that he’s worked on all sorts of cars and he’s going to be very careful. I’ve had a lot of tows in my life (nice high-​end cars and some pretty bad beaters), but it was a nice change to hear that from the driver… kinda of gives you a sense that they have empathy and may actually care about what they’re doing. Plus, I always fee like a jerk when I have to say something like, «PLEASE BE CAREFUL.»
Whatever it is, management or Mike himself, I’m glad I went with these guys. My buddy swore by them and now I know why. Drive down to SD was enjoyable and the cabin was clean!
I’d imagine they aren’t the cheapest, but I’m a firm believer in, you get what you pay for. Good guys!
Telephone Service: A+
Wait time: A
Driver: A+
Actual Service: A+
Price: A+ (you get what you pay for)

I have used Star Towing for several years and always have a good experience with them.
It sucks to have to use a tow truck at any time, but at least I know that I will be treated respectfully and fairly whenever I need help.

Recently bought a used 1974 Porsche 911 that was not running. The shop I was taking the car to recommended Star Towing.
Five star rating:
No hidden fees
Arrived exactly on time
Driver took excellent care of my new baby.
Flawless experience. Will use again. Thanks Star!