Sprint

This review is for this particular store, not sprint as a company. I was acknowledged and greeted right as I came in. I was directed to the appropriate sales rep and was on my way.
For this particular visit I was going to switch to the framily plan. The associate, Kirstin D, was honest and said that it wouldn’t save me money. I use too much internet and would have to pay more. She said if I get one or two more people onto the framily plan I would save money. My grandma is joining, looking for one more.
Overall I’m happy with the service I get from sprint employees, and I’m getting happier with Sprint as a whole. I get LTE almost everywhere in San Diego now on my iPhone 5.

The employees were nice at this particular location, but Sprint is THE worst company I have ever had to work with. I am counting down the days to cancel service with them. Basically, they make it impossible for anyone to get their phone problems fixed. Although my phone was bought less than a year ago, they have been giving me the run around to call the manufacturer– Samsung, Costco– who I bought the phone through, SquareTrade– the insurance company that’s supposed to cover any problems with the phone, and other Sprint stores. Basically I am left with a phone that works when it feels like it, service that is very limited in many places I go to, including inside my own home (I live in a VERY urban area), and in no uncertain terms was told that I was SOL with regards to my phone issues. They lie, pass the buck, give you the run around, waste your time, and steal your money. Save yourself a lot of frustration, money, time, and pain, and do not sign up for service with Sprint.

So when you walk into a store and you tell them the issue and the store rep says «So what am I supposed to do?», its probably a bad sign things are about to get really rough. I have no idea what your job entails… I’m a customer and you work here. Terrible customer serice with a bad attitude. This branch is worthless just like everyone else here is saying. How does this guy work here and what about the manager? It surprises me of how worthless this store is and it looks like the same guy has been working there for some time looking at these reviews. I almost felt as if the service rep was to good to help out a customer. I recommend to anyone that wants to sprint service that you do not use this store. Not all sprint stores are like this one. That service rep should be fired and the manager as well for not taking care of this guy sooner.

The guy that helped me was a douche bag. Can’t even let me finish talking. And the thing he’s trying to explain doesn’t make any sense. please don’t go here. They can’t give a good customer service.

Employee was nice but it took him a little while to acknowledge me. Plus he didn’t really know much. Wasn’t that helpful.

If I could, I’d give NEGATIVE 5 stars!
I live in downtown and just wanted to quickly compare two phone in person that I’ve been lightly researching online for my upgrade (which I am well over due for).
I walked in and a white guy sitting behind the desk asked me if he could help me. I told him that I’m looking to upgrade but that I’m torn between two phones. You would think that would be his cue to help me and really try to sell me a phone, NOPE.
Without gesturing or standing up, he told me where the two phone were and continued about whatever he was doing (looked like he was texting under his desk). Obvious I didn’t know wth I was really looking at once I got to see the two phones I liked.
I also noticed that there were two other Hispanic girls talking to each other sitting behind the desk. Within my time in the store trying to learn the features of the two candidate phones, about 5 other people walked in and walked out without receiving any help from any employee. I, too, walked out without any additional help.
Conclusion: Do not come here looking for help.

There’s a guy who works here that’s a major douche. The first time I patronized this store he didn’t even help me, but his customer service is so bad that I couldn’t help but feel sorry for the person he was helping.
Second time around he wasn’t even the one helping me either, but decided to get up in my business anyway. I needed to replace the SIM card on my phone and Sprint Customer Service told me I could purchase one from a store so I walked over here to do so. He decided to argue with me and say I wasn’t looking for a SIM card, I was looking for a memory card. I had to take the back off my phone and show him that I’m not an idiot and I know the difference. Then he tells me they don’t even sell SIM cards.

Is there such thing as negative stars??? Rude, inconsiderate… never coming back here.

What’s up with customer service here? I practically had to kick the guy to stay awake long enough to give me all the information I COULDN’T use. I said I wanted to know if I could transfer my land line to a cell #, I got a brochure for a 55 meter antenna. In fact, ALL I ended up with was a bunch of brochures of things I do not want. The only time these people stay awake is when someone sends them a new text. I’ll even settle for AT+T at this point or stand in line at their crowded Costco store, where I heard they can stay awake.