Sparklets Water

This company is perhaps the very worst vendor I have ever dealt with. We used them and tried again and again to get simple service (both for our business and our home) but we got no water, too much water, billed for things we didn’t receive, interminable hold times when we tried to fix bill or service, billed for late fees when we didn’t receive bills… you name it, THEY DID IT TO US!!! I spent no fewer than ten hours on the phone with them over the last four months trying to straighten account and perhaps continue… I AM ON HOLD RIGHT NOW FOR OVER THIRTY MINUTES waiting for them to remove fraudulent charges after WE CANCELLED SERVICE… AND THIS IS THE THIRD PHONE CALL just on this issue (AGAIN, AFTER WE CANCELLED!!!)… PLEASE, SPARE YOURSELF and do NOT choose this water service!

Worst customer service ever. There is a large disconnect between customer service, the route driver and the customer. I was referred to Their competitor Pure Flo by their own driver. Route drivers are short handed so not all routes get delivered, unfortunately for me, I was on the wrong end of their delivery for the past two months. Contacted customer service 10 times with no fix to the problem, been on hold for hours every call speaking to 4 different customer service rep. I really hope they go out of business and let real companies handle the service they are unaivalble to provide. Hello Pure Flo, goodbye Sparkless.

So I wanted water delivered because I was pregnant and knew I wouldn’t be able to run to the store and get water every few days. We started and service was fine. Then now they stopped delivering water to us. It’s now been a week of not having water and everyday someone on the phone telling me «the driver is coming today». I finally had enough and called pureflo. They came out that day and have been great ever since!
Be ware they don’t deliver!

After progressive unexplained increase in my bill I’ve had enough of these liars. I thought cellphone companies were bad, up until i had water delivery service from these thieves. They flat out tell you, your bill will continuously rise.

This review is more for Sparkletts — the main company. We had requested a $ 1 dispenser when we signed up online. But they brought a nicer dispenser saying it was not available. But they never mentioned it was actually $ 14 per month. We did not realize for a few months that they were charging us $ 14 on our auto payment. Then we called and they said they can only rectify for upcoming deliveries and that for previous usage, a manager will call regarding refund. The manager never called. And to top it all, a couple of months later — we checked our bills — the system is still billing us $ 14!, despite customer service person telling us they had changed it. I think this is nothing but fraud! While we love the water and convenience of getting purified water, this is just cheating!

Sparkletts couldn’t have worse customer service if they tried. We signed up through Costco and what a mistake. They were scheduled to come three different days to replace our water cooler (spend 45+ minutes on hold every time we had to call bc they didn’t show). The third time they actually showed up with NO COOLERS! He was scheduled to come again today, but never showed. I just called to cancel our service and was disconnected after 19 minutes.
I’ll be cancelling our service and filing a formal complaint with Costco.

So I have been on hold for 26 minutes now, but that’s not my complaint. Last month they took their payment out of my account and I did not give them permission. Today my delivery man came by today to not bring me water, but to tell me my account is locked. I’m like really? ! I go to the mail box and the bill is here for 29.16. And it says it will be late 2 12 16 so my is my account locked?! I am so done with this delivery service. Please think more than twice before using them. I saw a van with delivery water service, and I took his card. Now I think I will use it. BYE Sparkletts! !

Horrible customer service. Many missed deliveries. The rep on the phone was very rude and had a bad attitude. I have canceled my account with them. Do not order water from this company.

Terrible customer service. Signed up for service at a local mall. I was told after 7 days someone would contact me to deliver water. After over 10 days water and despenser was dropped off at my door. It wasnt even the corret about of water due to be delivered. It was supposed to be 2, 5 gallon waters, i received one. I was not happy and called customer service to cancel service. Per the contract I had 3 days to cancel service. Water was delivered on Friday, called Monday to cancel and they charged me for water that was supposed to be free. I will never use this company again.

Not so sparkling customer service. A fifty dollar offer that comes from you pocket… To quote a previous reviewer… Thieves! Woke up thinking I wanted my water delivered. I hate to go to the store and get those heavy bottles that I then have to bring up, etcetera. When I contacted Sparklets they offered 50 dollars off the first order. A thin and brand new cooler with hot water option and cups. It sounded too good to be true, my first order came to negative 9 and I was to pay 20 some dollars monthly. I moved a piece of furniture to make room for the cooler and on I went, to place the order. End result, I am still waiting online. It turned out the 50 dollars off was really a hold on my bank for an indefinite time. The delivery was not going to happen until mid January. No confirmation email made me a pariah with no account number to claim anything. They have my bank account number, and all my info yet they keep me on hold because they cannot assist me quickly. This is quickly becoming a bank matter, and I will not order water. Reading the last ten reviews makes me feel like the dumb ass who did not come to Unilocal first! My actual suspicion, they use your fifty dollars to finance someone else… Corp Capitalism at its best!
UPDATE: Cassidy, the manager, was worse than Ashley, the employee. She spoke to me with an attitude and supported Ashley for finding me «funny». I have now to go through my bank, and to cancel my bank card so these thieves don’t try to charge me again and again. Their claim I have to pay 50 dollars so they can get me started. Then, «depending on my bank» I will get my money back, but it may take up to thirty to forty business days. So before you fall trap of Sparklets, continue buying your water at the store, and heating it at the stove. My recommendation!

Thieves!!! Sales man offered us two free months of water service and then charged us $ 130.00!!!
Called the 800# to cancel service and waited online for an Hour just to be transferred to the cancellation department, which took another Hour to reach. I payed the 130.00 just to never see these clowns again. We now use PUREFLOW!!!

Man! These guys suck. Rip off and impossible to cancel. What else can I say. They really suck. Complete ball suckers. San Francisco Cock Suckers.

Just checked Unilocal and and seems like I’m not the only one getting my time wasted. We are cancelling our account. We don’t get our water, ever! We keep calling and are put on hold up to 45 minutes and the lady assures us its coming this time, but, you guessed it, nothing.
Waste of time, waste of business.

I just canceled our account because I’m tired of not having our water delivered on time. It’s suppose to be delivered on a Thursday. Friday comes around and still no delivery. I call to ask why it wasn’t delivered, and they act surprised and say it’ll be delivered on Monday. Wrong answer. Told the lady I’ll just go ahead and cancel then. I guess they didn’t need my business of 7 bottles a month because she didn’t even try to talk me into staying. Now to check Unilocal and get set up with another company in San Marcos, CA.

First off the products are great. (Mission Valley California)
My driver Tyrone has missed my last three scheduled deliveres. I’ve called 4 times to customer service and waited on hold for about 40 minutes each time. Each time they offer the same type of response assuring me that they will contact the driver and that they will fix the problem. Obviously that isn’t working if I’m still not getting the service I’ve paid for.
The customer service motto they quote is «we are committed to outstanding Quality service.» I have yet to receive any outstanding quality service from the deliveryman all the way up to the managers in customer service. I had to ask for a refund for the $ 12 that they charged me for a water heater for six weeks now hasn’t had any water in it. After I called and complained about the missed deliveries I received a phone call from the delivery guy Tyrone. He told me in a message that he is been to my apartment for the last three scheduled deliveries and I didn’t leave a bottle out for him to pick up so he didn’t leave any return bottles as stated in my service notes. to me quality service would have been an apology for the inconvenience from the driver rather than being accused of lying and waiting on hold for 40 minutes just to do so.
I really like the water and the products and that is the only reason why I have stuck with this horrible service, but I would caution others not to bother them and to choose a different water service.

Bills dont makes sense, they sent me to collections with emailing or calling me before. Im not a dead beat that doesnt pay bills. I asked when I diaconnected service if I could pay final invoice lady told me no, then I never hear from them untill im in collections??? Word of mouth goes a long way believe me people will hear my words about you.

A water company is a water company. At least I don’t have to lug the bottles home from the store. Convenience is what counts for me.
I refuse to be bothered with getting water from the store and lugging it back home. When I figured the monthly cost between the two methods, it turned out to be about the same, maybe a tad bit more to have it delivered. But for me it’s the convenience, entirely the convenience.
I cannot remember when I didn’t have a water service and Sparkletts is okay. My delivery guy is especially nice. He goes out of his way to be really sweet. The ladies in the office? Not as much. At least when there was a huge discrepancy in my bill. They didn’t seem like they wanted to help –until they understood what I was explaining to them, and why the bill was wrong. But we got it all straightened out now, and they adjusted my account correctly.

This company is terrible. I am giving 2 stars however since their drivers/​delivery people are kind, clean, fast and do their jobs. Last year when we started the service out assigned delivery person was Brian and he was great, even gave his direct cell phone number for us to call if we needed anything: change date of service, add or decrease number of water jugs, even put service on hold with him effectively.
When we resumed our service 4 months later, this spring, everything had gone to shit. We received 1 delivery and then nothing. I called on a Tuesday and they said they would be here Friday. I even increased our order and let them know we were on the last bottle and for some reason our monthly delivery had not yet come.
Friday — No Show. So I called and they let me know someone would be there Monday.
Monday afternoon I called and they let me know that if the driver was not able to be there by 5pm (when our office closes) that I will receive a personal call back. I also ask to be transferred to a manager and am left on hold for 25 minutes before hanging up. No Show Monday, No Call.
Tuesday they show up, make the delivery and everything is fine.
Then I get a notice in the mail that the credit card on file has expired the following week, so I call. Explain that the service has been terrible and I want it acknowledged and resolved. And pointed out that I spoke to them the previous week and this should have been addressed then so I did not have to call them, wait on hold, and then get bad service to give them a new credit card.
Nothing is done and they offer to transfer me to a supervisor, I explained that I have already remained on hold multiple times for a supervisor and no one ever came so requested that the supervisor call me if they wish to resolve anything and prove their service is not terrible and that I should not cancel.
I never received a call back and I am now cancelling. Hopefully Brian had found a better job, he was great.

Now I’m not surprise :-(
I supposed to check Unilocal before I set up an account with this crappy company.
3 times the delivery not show
Today they try to call the driver 5 times to check where is he…
I cancel the account with them.

I would also leave a negative star review if I could. Honestly, this company should come up first if you google «incompetence». In theory, it shouldn’t be hard, we order 6 jugs of water every two weeks with a package of bottle waters each time and cups. It’s a standard order. We pay you, in exchange for regular water deliveries. End of story you would think, right? Nope. Wrong. So very, very, wrong. At least three times this year alone (and it’s only April), the driver «forgot» to deliver and we had to call. Another time, they had to change delivery schedules around but never notified us and again we had to call. We also had a driver take our 6 empty jugs and tried to replace it with just one because he was too lazy to bring up the rest. He almost slipped out without being noticed, but luckily I caught him and made him, oh I don’t know, do his JOB maybe? Sheesh. I don’t order 6 jugs because they are pretty to look at, I order them because I have a full sales team that uses it! I finally just cancelled with them with the understanding they would finish out the billing month. But instead of getting our final deliveries of water, they took the jugs and the cooler with them early. Probably because he was too lazy to come on Friday like he was supposed to to pick up the cooler…
I hope I won’t have the cancellation billing nightmare as others have mentioned, I’ll update this once I get my final bill and let you know.
Do yourself a favor and save yourself a major headache, pay a few dollars more and go with Arrowhead Water instead