Skyriver Communications

We’ve been using them for Internet service (8Mbps up and down) for over five years. The connectivity has been rock solid — as good as land line. They respond quickly to service calls. Pricey, but this is a real business class service.

I don’t normally rate ISPs this highly, but Skyriver deserves it. I’ve been off and on w/​making a deal through Skyriver. Jeff Pumphrey reached out to me a year and a half ago and let me know of their services and what not. Normally I don’t listen to soliciting calls but I gave him a chance. I got his email and let him know I’ll contact him when we’re looking for a new ISP (we had just made a 3 year deal w/​TelePacific). Fall of 2015 rolls around and my company needs a new backup ISP. We use Fixed Wireless via TelePacific due to ground lines not extending to our facility, and luckily Skyriver specializes in it as well. We got a great deal which was super seamless to work a deal out for as well as install. So far the customer service is ideal and the speeds are consistent. If you’re looking for a good fixed wireless connection in the OC, check Skyriver out. Don’t let their primary location of SD scare you, they’re small enough to really care about their customers and make your experience worth it. Give it a shot if you’re having problems w/​big name companies like AT&T and TelePacific.

I did computer networking for 30 years before starting my own web hosting, so I have some knowledge of wide area networks and TCP/​IP. I feel qualified to say that Skyriver is well organized, competent and professional.
We have been their customer for nearly four years. In that time outages have been few, and on the few occasions I have called tech support they have been very helpful and competent. They do seem to be sincerely interested in providing good service.
Our IP address is set and not subject to change, an advantage for linking to my web servers in several data centers.
They always seem to let us have .5 mbps more than the contracted speed.
Recently we upgraded our speed to 6mbps symmetrical and streaming video is much better now.
If you are in a rural location with few options, this is a much better choice than satellite based Internet access. Much better!
PROS:
We can have an Internet connection
5 Static IPs
high reliability
symmetrical upload and download speeds
CONS:
Jitter
high price
low speed

This is MY personal experience TRYING to work with this company…
I finally approved an install on my building and come to find out they recently installed another dish without approval, and damaged the HVAC unit. How did they get on the roof without management giving access? They put a long ladder on the side of the building, pulled a cable through a skylight and cramped a dish on the side of an HVAC unit damaging the coil. Their management company swore they didn’t service any other tenant’s of mine, then, «oops, I guess we service that 1 tenant too…» Now I get to do another Roof Audit to see if any other damage has been caused.
And the kicker, if this company doesn’t pay for the damage, the tenant could be held responsible… think about that before signing anything with this company.

7.5 months later and we are still happy with the service Skyriver is giving us. Internet is always up and reliable and my employees no longer complain about a slow internet connection. They only complain about slow computers, but that’s a different story.

I decided to wait for one year to pass before writing a review. My business is in San Diego. Our street only has cable and DSL available. Fiber would have been $ 10,000 for trenching and a 3 year contract! We were considering moving our office to an area with fiber available. Skyriver came out and did a survey, they said they had good signal to one of thier towers. I placed the order and they came out for install the next day. Install took about 3 hours. My speed and latency are rock solid. We need the upload speed more than the download. After 6 months we needed more bandwidth and they were able to change the speed remotely.

I have used Skyriver as our internet connection at three remote sites for more than four years now. We provide WiFi service to RV parks and marinas, and they have been the only available internet connection due to the location of our properties. They provide us with 8 meg bi-​directional WAN links. You would think that they kind of have us over a barrel since there are no other providers available for these sites, but that is not how they deal with us. Their tech support is excellent, especially given that they notify us if the WAN link goes down due to power failures at the remote sites. Not only that, their billing department works with us and if we ask them to hold a payment date for a week or two, it’s no problem. Amy in the Billing department is a jewel, and completely customer-​oriented. I don’t think Cox or Time Warner comes close.
What a great company!

Wow… the previous review seems to be so wrong. Tech support always answered, even in the wee hours of the night, whenever there was an issue. The reliability of the connections seems to be very consistent. I am a residential customer and I like Skyriver.
The only beef I have with them (and the reason why I docked a star) is their price. For 1 Mbps, I pay a substantial amount. Nowadays, I can tether with my T-​mobile 4G phone for $ 30/​month for 6 Mbps. The competition will make it hard to stay loyal to Skyriver.

I have used Skyriver for 10 years. Like all service providers they are not perfect but they do actually care (unlike most service providers). Their service is reliable and when there is a problem, they jump on it to fix it.
Their pricing is better than most commercial land line options and our links are consistently faster than what we pay for. Most importantly, when you call, they ANSWER the phone, unlike most other ISP (s).

I’m not so sure I agree with Jay. I don’t know what kind of applications he is trying to run or how his network is configured but these guys saved my sanity and business. I was installed in 2 days and when I run speed checks I’m receiving more then the contracted 1.5Mbps up and down. Its actually closer to 2. When I have had to call in once, the support was right on and the issue was resolved quickly. Try getting someone at Cox to actually talk to you! You’d be lucky to not be on the phone, waiting to take a number for 3 hours. I will not use Cox ever again and as far as Im concerned Skyriver service has been above and beyond so Im not sure where Jay is running into problems but I would highly recommend them for internet service!!! Very Happy!

Wow. Can’t believe these guys are still around. Tried them in late 90’s (wireless T1 product) and had so much jitter on the line that I couldn’t hold a telnet session open (I was in clear line of sight to other antenna). Mission aborted. In 2005 (approx) they merged with a decent company called TNS (Terracom Network Services) and once again my stuff (web site, secure, email, domain pointing) ended up there for the past 4 years. While all providers of this service can frustrate the customer some, these guys are incredible flakey and uncaring. Calls don’t get returned from tech support, billing makes errors constantly and anytime billing makes an error they «freeze» or «close» the account so it takes days to get tech support until billing clears things up. Sometime I give them my credit card to pay the charge, spend the next week trying to get through to tech support (who is never quite sure if the account is «unfrozen» and doesn’t call back or get anything done for days at a time) and then I dispute the charge later. It’s a nightmare. Charges made in error are double billings and stuff like that — we never see it and then it’s «unpaid». These guys named Daniel and Matt fence the tech support center — they are flawlessly polite but won’t call you back and won’t get anything done. As far as I can tell their main job is to tell me «the noc is working on it and we have no idea when they’ll be done». This would be for a simple issue like a change in domain pointing or something like that — you would think it’s rocket science. Definately do NOT recommend them. Bottom of the barrel company with bottom of the barrel service. Will be moving away from them as soon as I can find the time to get all my stuff changed.