Simply Cleaner

Great prices, great service. They’ve even saved 2 pairs of pants and a shirt that I thought had irreversible stain damage. And you can’t beat the location, right in Mission Valley across from the Living Spaces lot.
This page has bad reviews just like every other cleaner (and other business) is bound to. But I’ll say Simply Cleaner has done a bang-​up job for me for well over a year now. And I’ll keep coming back.

I’ve been here several times. Whenever Theresa is there she has the WORST attitude! Come on lady… if you hate your job that much you should find another job! She rolls her eyes at me and is so rude and short. Usually they tell you a date your stuff is ready and you can ask if it can be done sooner. She’ll do an exaggerated sigh, rush it and doesn’t tell you there’s an extra fee! I would like to know if I had to pay more. Forget if they do a bad job or missed a spot! She doesn’t care! I know you hate your life but it doesn’t give you the right to make everyone else as miserable as you are!

Simply cleaner had simply done very bad job on cleaning my silk tie. I would never trust them any bigger job.

Very rarely do I write a negative review, but I feel the need to save future potential customers.
This negative review is for poor quality service/​product/​management.
I have used Simply Cleaners for about 6 months so that is my sample size, this was not a «one and done» type of deal. First 5 months average at best last month has been HORRIBLE! I dropped off 7 dress shirts and when I received them back two had the same color stain on the front and all 7 had a huge line across the chest (like it had been ironed/​pressed wrong). I took them back to be redone and they failed to get stains out of the two shirts. I left them there because the gal told me she would talk to management for reimbursement and they would call me with a solution. Waited 5 days never received a call so I went in to hear that management wouldn’t reimburse because it was my fault and they did not get the same stain on my shirts after the conceded the first two times saying it was there fault. Although I was very irritated I wanted a logical solution to be agreed upon because I know these problems occur with dry cleaners quite often so I asked for a 100 $ credit or check for that was the DISCOUNTED bulk price of my custom shirts which are usually 90 $ each if you buy individually. Management said no credit would be given, and I nicely reminded management that I spend 80 $ a month in dry cleaning there and I could easily take my business down the street and he said «GO AHEAD». Talk about bad business wow! Spare yourself mission valley has plenty of cleaners.

Businesses have an opportunity to shine when they have to confront adverse circumstances. I was hoping to write a raving review about Simply Cleaner and how they handled an unfortunate circumstance that occurred when I had received my shirts back for them with a small tear in the same spot on three of my new shirts. When I confronted them on the damage, they first tried to blame the store where I purchased them by stating the pins that the stores use frequently cause the small tears. I went back to the store and asked them about it and they showed me where the pins were placed on their shirts and it was obvious that all of their shirts had pins placed in the same position, none of which were where my tears were located. Because of the damage, I had to replace all three shirts and it cost me over two hundred dollars. I went back to Simply Cleaner and requested that the owner call me and work out terms to make me whole on my loss. I didn’t care if it was a $ 10 credit over sixteen months. I just wanted to be made whole for my loss that was caused by his business. David, the coward of an owner, was apparently too afraid to call me back, but gave me a credit of $ 40 for my $ 200 loss. I told them that this wasn’t adequate and I would not be back unless he made me whole. I requested once again that owner call me to discuss the circumstances. He never called me back. I returned 8 months later and told the clerk that I was disappointed that I never heard from the owner and that he should at least call me to discuss what happened. Under the right circumstances, I would like to return my business to them. I wear suits 5 days per week and always professionally launder my shirts, so there would be plenty of future business of offset their loss in making me whole. I, respectfully, articulated that I believe that businesses should operate with integrity and moral fortitude. Otherwise, I can’t continue doing business with them. I gave the clerk my business card and once again requested a call from the owner. Upon a return visit, I was told that the owner, David, was refusing to return my call and felt that his previous $ 40 credit was sufficient. Well, David, it’s not. In my opinion, you are a coward. You lack integrity and you are morally insufficient. Out of principle, I encourage everyone to boycott businesses that are incapable of doing the right thing. Simply Cleaner is one of these businesses.

Don’t take your clothes to this dry cleaner, they are the worst! I’ve been going here for about a year and they’ve been unable to get spots out and they’ve returned items marked damaged acting as if the item was damaged when I dropped it off which I know for sure were not damaged.
Well, I gave into convenience against my better judgment and dropped off one of my favorite shirts (Haute Hippie tee with a floral skull print on the front). The dry cleaning instructions were very specific to dry clean it inside out. I spent several minutes going over it with the woman when I dropped it off and begged her to make sure they were careful with it and not ruin it. I went to pick it up today and before I left the shop I checked the tee, the print on the front was totally gone! It was just a white t-​shirt now! Ugh! I can’t replace it and they went back and forth with me about reimbursing me for the cost — they ruined it and were hassling me!
Luckily I had bought the shirt at Nordstrom and they gave me a full refund. Unfortunately, I want the shirt, not the refund! I’m never going back here again and you’d be smart to stay away too!

The dry cleaning prices are very reasonable and the lady in the front is super polite. I wouldn’t recommend this place for cleaning blankets or comforters, alterations, or spot removing. My reasons (from experience) are below.
They did a very poor job on cleaning my queen sized comforter, it didn’t smell or feel clean afterwards.
I got ripped off for pant alterations. They won’t quote you a price since alterations vary, I ended up getting charged $ 12.
They didn’t get the spots off my khaki pants, but still charged me for the cleaning. Seriously! At least give me a discount.
I would still use this place for simple dry cleaning.

I read the Unilocal reviews before trying out this dry cleaner in my former apartment complex. Initially, I had my comforter washed; and they did a great job. Next, I had 2 dresses and a jacket cleaned. Again, no problems. They did make me sign a waiver, because my dress was black and white and they were scared the colors would bleed. That’s kind of crazy to me, because there are a lot of multi-​colored garments out there. Anyway, it came back fine. Customer service has always been nice; however, I was really disappointed the last time I visited. My boyfriend had gotten sick on my jacket. It was just a little bit, dried up and weeks old. They told me they couldn’t dry clean it, because it would contaminate their machines. Hmmm… I assume everyone who comes here brings a garment that is soiled is some way, shape or form. Next time, I’ll just keep my mouth shut as to what it on the garment. I just knew they have a habit of examining the garments upon receipt; and I only warned her so that she wouldn’t touch the puke stain. Oh well.

I love it here. The asian lady that works here is so sweet and she always remembers me. They don’t use toxic chemicals — which is great because most places do and you can smell it on the clothes. When you have a spot on your clothes make sure you tell them — they will be sure to work extra hard on that spot. The prices are very reasonable. The seamstress is great and has done great work. Highly recommend.

I’ve lived in San Diego for two months now and have been taking my dress shirts and suits to Simply Cleaner during that time. They’re one of the cheaper cleaners in Mission Valley and so far I have had no issue. They do send their clothes out so when you drop your clothes off after work you’re looking at 2 – 3 days, but overall they’ve lived up to my expectation. Pick up and drop off are always quick, everything is clean and nicely pressed, and everything finds its way back to me. I haven’t had to use their alteration service so I can’t comment on that, but everything else has been good. I’m moving to Del Mar soon and so I won’t be using this location anymore but I would recommend it for anybody in the Mission Valley area.

I had a great experience here today. I took in my entire bedding set, including my down comforter, pillowcases, everything! They got it in, did it in time, and it was only $ 58. I had called around other places and they quoted me higher. I took a chance and came here. I like that there’s no harsh chemical smells and they were professional. I’m going to keep using them!

I’ve given this place several chances, since I live in the apartment complex where they are located and it is the most convenient place for me to take my dry cleaning.
First, they shrunk beyond recognition a pair of $ 300 wool slacks I took in to have cleaned. I explained the situation to the owner, and he was kind enough to reimburse me for part of the value in the form of store credit.
Of course, store credit meant I had to keep taking clothes there. Most of the credit I used for minor alterations, which I had some problems with, but nothing major.
The kicker was last week, when I took in a pair of pants from my favorite suit to be dry cleaned. I specifically told them to be careful about shrinkage in light of the problems I had previously. The pants, again, are shrunk beyond recognition. Apparently the inside pant lining shriveled up, causing all of the seams around the pockets and belt to pucker. The seat of the pants has also become so tight that wearing them in an office would be something to laugh about. They are garbage now, and the most frustrating part is that the suit jacket is now useless.
I thought about going back in to show them the damage they caused but concluded that it’s no longer worth it. The last thing I want is more store credit so that they can ruin more of my clothes.
I’m apprehensive writing this review because the people there have always been a pleasure to deal with. They know my name and are very kind and courteous. However, I have to explain my story here because nice is no substitute for wrecked clothes.
My advice? Don’t go here.

Love that they don’t use toxic chemicals. Love that they’re fast. I can even get minor alterations done here… And they know my name. I think they are great!

I HATE THIS PLACE. I took in a shirt to be dry cleaned. Nothing special, it just needed to be freshened up. When i came back the shirt had been shrunk to half its size!
The directions on the shirt said «Dry Clean,» but it had clearly been washed in water. The color was fuzzy and the fabric was ruined. I finally spoke with the owner who claimed no responsibility whatsoever. I even brought in an identical shirt to show him what the size, shape and color of the original looked like and he still claimed it was not their fault. I lost a shirt that was quite expensive and i was personally insulted.
DO NOT GO TO THIS PLACE. They are the worst dry cleaner in San Diego.

I took a queen size comforter here to be cleaned. They said it would be done the following week. It wasn’t. I was told it would be ready the next day. It wasn’t. Finally, I got it back 2 days later than expected.
When I pulled it out of the plastic and put it on the bed, I noticed that there were still 2 small spots on it. One was a spot from some ice cream. So I took a wet cloth and wiped it off as well as the second one. They never even cleaned my comforter. How gross! I was so p*ssed off. Unfortunately, I had moved out of San Diego and couldn’t take it back to show them.
Do not take anything to this place! They take your money, don’t clean your items (when and if you get them back). I don’t care how convenient this place is or what discounts/​specials they offer, if they don’t even clean your clothes, what’s the use of taking them there? This is the worst dry cleaner ever!!!