Shelter Island Inflatables

HUGELY DISAPPOINTING! DECEPTIVE, POOR COMMUNICATORS, SLOPPY WORK!
My first impression of these gentlemen was very favorable. I actually had hope that they would be able to offer the «other» poorly rated business in town some competition. Unfortunately, this cast of characters are no better, perhaps even worse.
I was told they would be busy until after the July 4 holiday and I was okay with waiting. I received a call from one of them telling me if I get my RIB to them, I could have it back in the water for the holiday. I was again pretty impressed and excited about giving these guys my business. I brought my boat right away. Well… guess what? The holiday came and went, and I haven’t received so much as a QUOTE from these guys. I called on two different occasions and was told by two different guys that I would have a quote later that day or the next. NOPE. But they’re good at blaming each other. I was told by one of them, «Oh, I thought you were someone else.» So, I guess «someone else» is more worthy of getting their work done in a more timely manner than me. Even so, how about taking responsibility for your mistake and honoring your word?!?
Finally got a quote and they already had possession of the boat. So, I approved of the work order. Among the work I asked for, was «find and fix leaks in the starboard quarter». They did the other couple items on the work list satisfactorily, but look like they simply gave up after installing one patch on the hypalon tube. They didn’t even address the one 2″ patch that was coming unglued. This was a blatantly obvious easy fix that was completely neglected. When I went to take delivery of the boat, I asked if they were just going to leave it like that. The guy simply said, «Yup.» REALLY??? This is your idea of «find and fix leaks»?!?
They were fair enough in telling me that some small leaks were on the seam and they could not guarantee they could fix those. Whatever, but I accepted that condition. I DON“T accept blatant laziness and sloppiness. The tube is not that riddled with leaks that they could justify getting exhausted. It truly looked like they just felt they had better things to do and didn’t feel like working on this boat anymore, and moved on to the next sucker or easy fix.
I could go on about other issues, but I think you get the idea. Very very… VERY disappointed in their quality of work, lack of communication, false promises, lack of simple business ethic. OH, one guy DID indeed apologize, but didn’t offer to rectify the sloppy work. Apology not accepted.
In fairness, they did provide a discount for the work delay. But paying less for sloppy work and aggravation doesn’t make it better. I just makes it less expensive slop.
By the way, it’s been a LONG time since I’ve written a review for anything. This experience definitely compelled me to do so.

I had a 13ft inflatable that needed much work. Chase was great. He came to the boat to help me get it started and there was no charge for that or the pickup and delivery of the skiff from the launch ramp. When I got it back it was like a new skiff, they even detailed it. I highly recommend thjs business