Sharp Rees-Stealy San Diego

I want to like this health care system, but they create so many obstacles, I’ve given up. They need serious customer service training, and seem to confuse ingratiating, empty comments such as «I’m sorry» or «Thank you for choosing Sharp» with real customer service. Nurses that call from a doctors office say to take a picture of a rash for the dermatologist, but neglect to give an email to sent it and say to call back to confirm an appointment, but neglect to give the direct line. I had to spend 20 minutes between being on hold, transferred, and being hung up on before reaching the dermatologist’s office. Then the receptionist asked me to send the photo to her. Really. What about respect for patient privacy? It’s really appalling. The Follow My Health platform is so awful and clunky, it makes me wonder how secure it is. Would like to find an alternative, but Kaiser is even worse.

I completed the Pain Management course at Sharps and I can’t say enough good things about it. The staff is AMAZING. So caring and knowledgable. I was able to incorporate techniques into my life to help manage my pain that DO NOT include pain meds. It’s honestly life changing and I wish everyone suffering from chronic pain had this opportunity. If you are lucky enough to have a physician that recommends you to this program don’t hesitate. If not, ask your physician to recommend you!

Screw going to the hospital, but this one here makes it feel like not not even in a hospital.
The medical staff here is definitely the best in all of San Diego. Everyone seems like if they just came from Disney World. I mean very happy and pleased to help you.
This place is always fast to check you in and quick at everything else. Very friendly staff love this place. If you ever need to go to the hospital choose this one, you will not regret it.

All three of my children see Dr Kabul in pediatrics. She is very personable and makes you feel very cared for. The office is easily accessible and is right off the freeway. There is plenty of parking for a $ 2 minimum ;(There is a pharmacy and convenience store in the building. The building and grounds are always clean and neat.

Lovely experience yesterday. Had an appointment with Dr. Hampshire at 10:00am. Checked in I was a little early coming from another Sharp location. Around 10:30 I asked the girl who checked me in if the Doctor was running late. She came back said yes and that it would be a few more minutes. Finally another 10 minutes I was called back. Then the girl who brought me back put me in a room, she smelled like she just finished a cigarette to the point I asked her not to close the door! I waited another 15 minutesI understand Doctors’s get caught up but COMMUNICATION very important. She apologized for not communicating to the front desk, maybe she was too busy having a smoke break?
I did get the best care from Dr. Hampshire and he did apologize for the wait.
On a side note. I kept hearing a women asking for a patient to see if she had arrived. Finally an upset women shows up, extremely upset that their was no direct number to call to get directions to Sharp, I completely understand her frustration. Why do you waste money in printing phone numbers on cards, pamphlets, and other material if the numbers do not work! Bad Customer service Sharp!
Please do not respond to this post of an apology, because I have heard it before!

Let me start off with stating that I LOVE my physician at the Kearny Mesa facility. This is written in regards to the Urology department and the inability to bring this to one’s attention.
The patient care by a few nurses and patient representatives have gone from bad to worse. On the website, you will find «Learn more about The Sharp Experience from our team members, affiliated physicians and patients.» with a dated patient video.
If you notice, you CANNOT locate where to provide your dissatisfaction or a patient concern. Though you WILL find where to give them «Kudos». They have ONE patient liaison for a mass area. Good luck with any follow through. It appears that employees are aware of this, take advantage of the lack of feedback and continue to bring the medical group to sub-​par.
Lastly, an assurance of Patient Satisfaction is stated with — «We assess our performance in these areas through a comprehensive patient satisfaction survey process.»
Really SRS… really… and how is that compiled?! I have contacted CalQuality Care for more information. Let’s keep things real.
Speaking of real… watch for the automated reply :) I will follow up on my review IF there is actually any follow through. But don’t hold your breath.

I would give them zero stars if I could. My daughter scheduled an appointment 2 months in advance and gave them her insurance information a few days ago. Yesterday they called her and CONFIRMED THE APPOINTMENT ONLY. When she got there at 10 am for her appointment, they told her they had cancelled her appointment because it was covered California WHICH IT IS NOT. I called Blue Shield and verified that it is a PPO directly through blue shield and not through the covered california exchange. They even told her she should go to planned parenthood!!! Oh, and don’t bother trying to call them because you get put on hold for a half hour and you can never actually reach a person to talk to about it. All the calls go to some call center and it is almost impossible to reach anyone. Anyone I have reached just doesn’t care and refers me to someone else. Now it is going to take her a month to get in to another doctor. So only go here if you want to be treated like you should be going to planned parenthood instead. They tried to tell me that someone at their office had SPOKEN with her yesterday and told her which is not true. When I told them that, then they tried to claim that they tried to call and her voicemail was full which is another LIE. They then said Blue Shield had converted all of their individual plans over to covered California and I have talked to Blue Shied twice and told that is ALSO NOT TRUE. So if you want to be lied to and sent to planned parenthood, then this is the place for you.
PS your automated standard Unilocal response doesn’t help, it only reinforces the feeling of not being able to get any personal service there.

Prompt check in, friendly nurses, and Dr. Kavy was an absolute pleasure to work with! My entire experience could not be better! I’ve been a patient with sharp Medical Group for the past 12 years and have always been completely satisfied! Thank God my insurance works with sharp, I would hate to ever have to go to any other doctors or medical facilities!

You can’t get better in San Diego

Good doctors that don’t have enough time to get to know patients and understand their issues, centralized phone system with long hold times, confusing billing with unexpected charges, and high fees for service. Doctors and staff are nice but pushed to serve a high volume of patients. And minus another star for not being able to assist when I finally reached you by phone.

they gotta be the best San Diego has to offer. I love all their doctors and nurses… so far I have no complaint. services are quick and top notch world class when it comes to health care

NOTE TO EVERYONE with a suggestion:
Hi all, I love it when you’ve spent hours trying to solve a problem wi the appropriate people (your time is worth nothing), then U post it on Unilocal,They post a canned message from April O, that says nothing with no contact info & that doesn’t solve the problem. They invite you to do a repeat of misery. Isn’t that a great phrase? The people on the cruise ship might want to use it LOL!
Good luck trying to find April O. Instead of a check, I’d be inclined to send a note saying:
My POLICY is: I don’t pay anything where the cost is not quoted before the service. In fact it might be good to get cards printed up & hand it to each of them going in. The receptionist, nurse, PA, doctor, cleaning staff etc. No one can say they didn’t know your POLICY!!!
Good luck & pls keep us posted. InventingJoy

I really wanted to like Dr. Hendersen, he can highly recommended. Unfortunately, we did not have a very good visit… and things got worse after the visit. We had to wait for about an hour after our appointment was scheduled, that is OK I am in the medical field, I understand things happen. Dr. Henderson comes in, doesn’t pay much attention to my 3 year old daughter, his patient. I understand he is very busy. He hears what I am saying and he is typing it in but he is not listening. I am not happy with my daughters current medications for her asthma and eczema. Starting to get frustrated. He can not answer any questions I have regarding her breathing, he keeps telling me I need to practice and listen… I do not know what I am listening for. He keeps dancing around my questions instead of answering them or referring me to someone that can answer them.
After the appointment I go to the pharmacy to pick up her prescriptions, not only were they the wrong prescriptions but they 2 of them were not called in (again on the listening part). When the pharmacy called the office they said the doctor too was busy and he would take care of it later. If he could not do it by the end of the day (Friday) it would have to wait until Monday. Keep in mind this is respiratory medication for a 3 year old which needs to be taken DAILY.
I called the office to explain the situation to them and they told me the same thing… needless to say the medication was not called in to the pharmacy until the following Monday and my daughter did NOT have the appropriate respiratory medication for 3 full days.
Again, I am in the medical field, and this is not only unacceptable but I consider it negligence. This is not how you treat patients, people go to the doctor to be taken care of. We are not all the same, doctors need to start listening to us and not treating us like we all have the same issues. Get off your computer stop typing notes and take the time to care for your patients. Isn’t that why you became a doctor?

I have been a Sharp patient since birth and have visited many Sharp locations. My GI specialist (Dr. Susan Chu) is at this location and she is great. She is a great doctor and really works with me to figure what the best approach is to maintaining my health.
I have only been to the GI department and lab here, but have had good care at both. The GI department can be slow though. I’m often waiting for Dr. Chu for 15 – 20 minutes after the nurse takes my blood pressure. But I do understand that she’s a busy doctor, so I deal with the extra wait.
The building is older, so don’t expect anything fancy here. You also have to pay for parking, $ 2 with validation. So, I only go to this location for Dr. Chu. If I need lab, x-​rays, or urgent care, I would recommend the new Sorrento Mesa location.

Umm… so this Sharp Rees Stealy reply from «April O.» Exactly the same as a reply another Unilocaler received in Sept. 2010. They can’t even take the energy to type a personalized reply. Copy and paste. This automated reply is typical of our sharp rees stealy experience.
***Take YOUR healthcare dollars elsewhere*** (again, assuming you have PPO)
Also, you will see «April O.» replies to a number of Unilocal bad reviews, saying they want to help and to contact them. Ironically, April O. epitomizes the poor Sharp Rees Stealy response. Do you EVER see a positive follow-​up comment from any Unilocaler after April O. offers to «help»? NO, you don’t, which is a huge red flag in itself. They’re just blowing hot air.

I just transferred from Scripps to Sharp and what a mistake that was! So far, I am NOT pleased with Sharp. I never get an answer and never get through to talk to my Doctor or a nurse! I am 25 weeks pregnant and now have to transfer back to Scripps and deal with the hassle again! Thanks Sharp for your misleading advertising about how you are #1 and care so much about customer service. Don’t believe the lies they tell people. It isn’t the best health care! It is a big headache and a pain! I have NEVER been treated this way.

Located near all of the hospitals near the I-​805 freeway and Mesa College exit. I have been going to Sharp for years. They have great doctors and service. I’ve had surgery at the new Sharp Hospital and they were very nice and helpful. I’ve always had a good experience with the Sharp Team. Went for a visit to Dr. Dave Barnett my Pulmonary specialist for my issues with sleep apnea. I spoke with him concerning the use of my CPAP machine and he gave me some good information.
I even spoke with him about a dental appliance to see if that would be helpful and he was open to that. He had never heard of it before, but he was very interested, because he uses a CPAP machine also, but if you’re going out camping and don’t have access to electricity or if there’s a power failure you can try this dental appliance called Aveo TSD. It’s a tongue stabalizing device (TSD) that holds your tongue forward so that it doesn’t fall back into your throat and causes you to gasp for air. Plus it doesn’t need to hooked up to an electrical outlet. It kind of looks like a pacifier that fits on the end of your tongue. I haven’t tried it yet, but look to buy one soon.

How can I describe the «Sharp Experience»? Let me start by sharing that after my intial consult, I was asked to complete several lab tests and my doctor assured me that someone would contact me in «a couple of days». Well, 10 (yes, ten!) days later I had to call to see if someone had those results. After speaking with a lady that was extremely rude and put on hold twice, I was told that me physician would be calling me soon (which she day, that same day… with no apologies). I was also refered to a physiatrist and told that someone from that office would call me to set up an appointment… 10 days later I called and, yes, an appointment was setup.
Once I arrived to the physiatrists office I waited… waited… waited. FOR OVER AN HOUR AND HALF for the doctor to show. Once she did she said that she had been gone for 3 months and that she was really backed up (Like I really cared, right?). Once done (20 min evaluation, you do the math for cost efficiency) she sent me to xray… it should be quick. I waited another 10 min before the technician walked in and apologized. the xray machine would be down for at least an hour. And so I left after being at the office for 2 hours and 15 min and spending 20 min with the physician.
THIS IS THE SHARP EXPERIENCE… don’t believe the marketing lies. It’s all about the money and they could care less!

Dr Henderson did a great job on my bf.
Surgery was on time no delay, and after it was done doc himself came out and informed me that he was doing great.
later that week my bf received a get well soon card and call from hospital abt his health… this experience was awesome. i totally recommend this place

This review is for the General Medicine department.
I’ve been coming here annually for my checkups with Dr. John Grant. Recently, as my medical situation has taken a bit of a turn for the worse, I’ve been following up with Dr. Aimee Loups.
In all my visits, both doctors have been professional and friendly. They’ve answered all my questions, and have taken good care of me.
Getting here may be a bit tough — but my visits here are fast and efficient.