Sergios Auto Electric

I just got work done here recently, I originally took it in because I was referred by another shop that they do good work. I took it in having an electrical problem. I dropped it off for a diagnostic and in a few hours I dropped by to check on it. They had come up with two reasons why it wasn’t running right. I paid $ 80 for the diagnostics and took my truck and fixed the problems myself. Didn’t help at all. I took it back and he said he will look at it. A day later I hadn’t heard anything so I dropped by again. As soon as I got there Sergio the owner told me «it isn’t ready, well call you tomorrow» and walked away. I’m the type of person that wants to know what’s getting done to my truck. I leave, come back the day after. Talk to him again and he tells me I need a new computer. I order one from autozone and a few days later take it to him. He tells me he’ll call me tomorrow. They install the computer. And it’s still not running right. They pretty much start slapping parts on. Buying parts without even asking me if I want them to put parts on. After a bunch of parts being installed without my authorization it finally runs fine.
To sum it all up.
Horrible customer service. They don’t keep the customer updated on what’s going on and Sergio has an attitude when you go check on your car.
They add parts without letting you know.
I won’t go back to this shop and I won’t recommend it to anyone.

Feels like family.

These guys are GREAT. They are honest and stand behind their work. The number and variety of cars in their parking lot is proof positive. I strongly recommend if you have an electrical problem with your vehicle, go here. Their prices are fair. I have never felt over charged or paid for «we think it MIGHT be this» kind of work.
FABULOUS.

Sergio did accomplish what I wanted, my truck did have working lights and my alternator was charging my battery again within a few days of arriving here.
Unfortunately, I recently discovered that the new wiring I paid him to run from front to back, was not at all what I received. We negotiated a reasonable price to take every single wire out of my truck and rewire the entire thing (engine, under dash, and all lights and everything else). Sergio gave me two prices, one for all new wiring and one for making what I have work. I opted to spend the few hundred extra on all new wiring since this truck is 40 years old.
I was also told that some of the gauges are broken and if I bring in new gauges, they will wire them in later for free.
I spent $ 350 on new gauges and brought them in and was told this will now cost me an additional $ 400 because it will be a day of labor. «Wtf, you said they were included???» His response: «well these are different gauges, these are special, I meant normal ones.»
Really? Grrrrrr. Ok, whatever, I guess I can wire my own gauges.
So why the review now? I have another electrical short somewhere. I started taking the pretty wire loom and tape apart to find that the new wiring I paid extra for is in fact old wiring! It was patched in a few places where he exposed it from the loom to show me when I picked my truck up. WTF!!!
This time I fixed the problem myself and decided to share my experience to warn the next Unilocaler.
Get it in writing, have him be very specific on your estimate and include the specifics like new wiring from front to back and then thoroughly check his work.
Although it is illegal, he keeps customer cars on the street during the day. :/​
Does he know what he is doing? Yes! He is good with automotive electric work and actually used to work repairing alternators for a company. Is he a seemingly nice guy? Absolutely.
Did he basically scam me? Yeah. :(

Fair prices. But while they were fixing the wiring for my fog lights they crushed up the mesh part of my 1 day old K&N filter and did not even mention it to me. Should have looked under the hood right away I guess. I managed to make it look semi decent, but you can still see the damage done. Also there is a cracked hole in my new fog light, that may have been a rock in the road and it also could have been the same person who smashed the filter, not sure.
Doubt I’ll take my VW there like I talked about to the guy at the register now. I wanted to like this place too, since it was highly recommended by my uncle.

Let me start this review out by saying this place does not take appointments. It is a first come, first serve basis. With that known, we were ok with it since they were referred to us by an extremely honest and reputable acquaintance.
We were having electrical issues with our car’s audio and main electrical system. On a Monday, we called down to Sergio’s about 10am and asked if it was too late to bring our car in. One of the sisters answered the phone and said no, bring it down. We loaded up and had our car there at 10:20am. The lady who helped us assured us someone would call within an hour with an estimate.
We went on our day and never heard anything. We called at 3:15p asking if the car had been looked at. The same lady said «no, but I’ll get someone one it and they will call you in about 30 minutes.» Of course, we heard nothing.
We ended up going down to pick up our car at 4:45p. We found that it had been moved about 5′ to the street. When my husband asked for our keys, the same lady who helped him earlier said «I can’t find them.» She went to look in the office and the keys were not there. Where were our keys? Sitting in the ignition of our car with the windows down. Now, this shop is not in the best of areas. I’m honestly grateful that our car was not stolen — that is the highlight of this experience.
I understand that all shops operate differently. However, I’m a big believer in do what you say. If you tell me you will have someone look at our car, do it. Don’t keep putting us off. If you are too busy, tell us; we will bring it another day.
The communication was so horrible with this company that I would never go back, nor would I recommend them to my worst enemy. When we picked up our car, they didn’t even ask if we wanted to bring it in another day or was there an apology, etc. The customer service at this shop is no existent.
Beware!