Sears Outlet

Long story short, if you get delivery be prepared to not have any communication and having to deal with the hassle of having to call them several times to find anything out.
We had a schedule for a delivery and never got a call as they said we would get the day before. We have been dealing with the hassle of calling them and finding out the details of when our refrigerator would arrive when we had it scheduled for Saturday earlier in the day. After finally being able to get an answer from someone they told us they weren’t going to deliver it until the evening from 7 pm to 9 pm which we really didn’t want to do. This was the whole reason why we didn’t choose to get our refrigerator sooner and decided to plan it out in a week in advance. So after waiting around on Saturday and still no fridge, we gave them a call again and then they say the fridge isn’t going to come until 10 pm which is way to late. They actually ended up coming at 9.

We have bought many items from the Carmel Mountain Store and we think the customer Service and Products are amazing! I hope they stay for a long time! Nice to have someplace in this area that has true bargains!

They broke my fridge on delivery.

Worst customer service for delivery EVER. A huge cluster F***! I have called no less than ten times and I get placed on hold and diverted and hung up on only to get to an associate that cannot help me. In order to schedule a delivery they go through a third party which will not give you an estimated delivery time until the evening before and if you can’t be there then they cancel you and you have to wait several more days an opening. Absolutely ridiculous. The worst shit show of an organization I have ever experienced especially after spending nearly a $ 1000 on an appliance with them. I am at the point I will cancel my order and buy from somewhere else.

so we are in the market for a new washer. thought id try the outlets for scratch & dent models. Found a $ 900 washer for $ 575, it was used, returned & certified. Okay looks good 2 minor scratches no dents. we’ll buy it. after waiting for roughly 35min for a sales person they immedialty went to the «warranty» sales pitch. saying they had no idea on what if any issues went along with the w3asher we wanted and for a mear $ 250 they would cover it for 1 year. Now were at $ 825 for a used washer… went to Lowes and for $ 625 got a slightly larger GE (4.5 vs 4.2) energy star, HE, BRAND NEW with 1yr mfg warranty. Ive bought new from outlets taht are dented or scratched but hey come wth FULL mfg warranty but I’ll never buy used. not with that sales pitch

Great shopping experience, Good discounts I am very happy.

I would think twice about buying anything from these guys. We personally will never give them another dime. They sell incomplete units ‘as new’ and then when you call bc what you bought is missing basic parts, they will only sell you the parts that should have come w it in the first place. Inferior customer service and very frustrating to deal with. If I could give no stars, I would. Sears outlet is garbage.

Poor customer service for delivery of dryer. Do yourself a favor and pick up merchandise yourself. They originally scheduled delivery at 9AM-​11AM and here I am waiting past 4PM and they still have not delivered the dryer I bought. Called Sears and they couldn’t do anything about it or at least refund my delivery fee. They placed the blame on their contracted delivery company Expo. Sears take responsibility and do your customers right.

So far my experience with this store has been a great one. Tamera, the sale lady was very helpful. We got really good deal on refrigerated and a save lots of money on a range. Totally recommended

Beware, this is the worst Customer Service I have ever experienced. DO NOT waste your time here. I called in regards to an appliance and was told they had 3 in stock. I drove almost 30 miles in the rain to the store. Once I arrived, they told me that the price I was quoted was only available online. They had just told me to come in. They then agreed to let me place the order online in the store. I left with a confirmation and delivery date. The next day I received a message that they were sold out. They had 3 units when I was in the store. I left a message for Shawn the Manager and never heard back. I was lied to! How can you survive trusting your Customer’s like this? Lies and deception! STAY AWAY!

Sears outlet had saved us a ton of money recently. My husband & I just bought a new house. We needed a new refrigerator, a chest freezer for our garage, and a new mattress. Sears outlet saved us about 2000 dollars on these items & we were able to pay cash for them. I also happened to find a maternity t shirt & a really nice lands end bathing suit that was about 90 percent off & really flattering & supportive for my pregnant self. Thank you Sears outlet, love this place!

Great place to shop for appliances, some furniture, outdoor furniture and clothing also. When you live within a budget this is one of the best places to shop!
You can find what you need and you will not be overcharged:)
The employees are always willing to help if you need assistance.

The young man that helped me out with mattresses is very kind! The store itself is very sleepy and kinda thrown together. You can find some great deals on appliances mattresses and maybe some clothes. Can’t always find smaller things like a toaster or pans or tools but when they get it it’s very reasonably priced!

This place sucks, after purchasing 5 appliances from them and being promised the world, they provided a defected dishwasher that never worked. They sent a person to fix it 6 times, and after dealing with them for over 4 months and multiple appointments, where they forgot to show. They finally got me a new one after being threatened with legal action. Don’t buy from them, pay more and buy new from anyone but Sears.

Bought a new refrigerator and also a new washer/​dryer combo unit both from this Sears Outlet– both bad experiences. Both units broke down repeatedly. Both items where Frigidaire –so issue could be with brand specific but I also had problems service side when I dealt with repairs and I hold stores accountable for the products they hold in inventory. I wasn’t expecting appliances to last 10 years. but at least 5 years I would have been happy. Which according to one of the Sears Outlets managers «if manufacturers built appliances that last they wouldn’t make any money.» Amen brotha for being honest, and having the balls to say that to a customer haha seriously I can respect that. But still not something a customer wants to hear, especially from a manager. Sears as a company has been crashing for sometime financially, maybe some people just don’t care as much.
So the refrigerator never quite worked well to begin with, always seemed like it didn’t cool well. But I said ok it was a deal from an outlet, I guess that’s what you get. After only 2 – 3 years of owning the fridge — replacing a fan and a tenant complaining about her food going bad I had to buy a new GE fridge from home depot. The washer/​dryer combo unit was even more of a headache broke 3 months after purchase, then kept breaking down repeatedly. The Sears repair service would fix but then it would break down almost on cue every 7 – 8 months. Finally after several break downs, Sears repair did a complete refurbish of motor and parts (washer). Only to have it break down again a couple of months later… Learned my lesson/​s bought a new replacement washer/​dryer at Lowe’s and choose GE appliance.
Overall It was a mess. I’m also leaving out details of repair service scheduling repairs, coming out finding they need another part, ordering more parts, rescheduling, so on and so forth. repair guy hinting we broke machine ourselves. ha. headaches. My lesson would be not purchase Frigidaire and in all honesty my experiences purchasing appliances at Home Depot and Lowe’s have been much better. Their appliance warranties seem to be less expensive as well. They don’t have a repair department, which if you think about Sears it does. Having a large repair company and selling appliances like Sears does, seems a bit of conflict of interest. Selling appliances that are reliable and that last doesn’t seem like a good idea, when you also have a company that makes money repairing those same items. Anyways this is just my experience I wanted to share. To their credit they were willing to refund me full amount of the washer/​dryer unit but I had already removed it and bought a new one. Only because they where willing to give a full refund after 2 – 3 years I’m giving 3 stars. Hopefully Sears can turn it around, since it is such a great American company with a long history.

This is more of an appliance and clothes place than anything else. We came in here to find a kitchen trash can. We saw a vacuum, shelving, a step stool, Tupperware set,…no trash can luck.
The place just looks like one bit open warehouse with just rows and rows of clothes lines and than all the appliances out for everyone to see. Kind of felt flat, like Florida.

This sears should be shut down. It’s completely empty .
No employees .
Looks like nobody cares.
No music so it’s depressing to even walk around.
I do not recommend this place

Clean Store — had what they said they had on the website (which I checked first as well as tried at the actual store). I was able to try the items out to make sure they worked and got a lot of help from the associate Kamal and the manager Camelle. Very helpful and nice and a GREAT price.
Thank you.

This review is purely based on service. The prices were decent and there seemed to be a good selection. We were looking for a new mattress and box spring. There were about ten set up that you could lay on, several lined up on the back wall, and not an associate in site.
We laid on a few, pulled a few off the wall ourselves to check them out, and thought by the time we had made a decision, a sales employee would show. Wrong. I approached a woman putting clothes away and asked for assistance with mattresses. She said she would have someone paged. I saw her walk toward the front, then return to her post. About ten minutes later, they paged for a sales associate to mattresses, twice in a row. Okay…
I called the store from the department. Laying on my potential bed did not calm down my fury! Finally got someone on the line, he muttered something unintelligible, followed by the question «okay?» And immediately hung up. I was in the process of asking «pardon me?» When I realized he had hung up on me. Stellar.
My fiancée went to hunt someone down when the sales guy finally showed up. He was absolutely awful. He looked stressed to the max. Made no effort for a handshake or hello. Just kind of looked at me and expected me to talk first. I asked him about the confusing price tags, the 70% off sale, and why it says that a set costs both $ 450 or $ 560?
He rapidly explained what he could, and I still needed clarification. He answered my other questions and looked at me expectantly. I told him I needed to talk to my fiancée and he could help the other person waiting for help there. I walked ten feet away, to my fiancée, turned around, and Kamal and the woman were both gone. Awesome.
We found Kamal again and asked him if he could put the bed on hold. He said we don’t need to, he will give us the floor model. I said «if you’re giving us the floor model, there are no more in back. How can we be sure it will still be here?» He replied «I can put it on hold for you for a couple of hours» and did nothing. He finally took the pricing stickers off the bed to «hold» it for us.
On our way out of the store, I noticed there were no other employees in the store… on a Saturday… there were FIVE employees standing outside chatting.
When we came back about an hour later, Kamal recognized us, but didn’t say anything. Just looked at us. Again. We told him we would like the mattress, box spring, and frame. He might have said okay and started walking away. We were not sure what to do, so we followed him to checkout.
He rang us up, forgot the bed frame, canceled the whole order. He rang us up again and I told him the price was wrong, he was overcharging me by about $ 120. I said «tax is $ 100?» He said that it was 50, and didn’t realize I was telling him the price was wrong. Canceled the whole order and started again. Long story short, it took him 5 tries AND a supervisor to get our order in correct. The supervisor was «teasing» him with chastising words, in front of the customers. She also clearly wanted to be over with the SIX employees helping ONE customer set up a cheap beach tent that they could not figure out how to fold back up. During the transaction, Kamal just walked away from the register at least four times without saying anything to us.
Finally got our items and we opted to avoid the $ 72 delivery fee by taking it home. The guys in customer pick up could not have cared less that we were there. They said they will load the items for us. They put the box spring on first «because it’s lighter» and the mattress on top. It was a wobbly mess in top of our roof rails. We asked if it should be the other way around, with the mattress on the bottom. They said the box spring is too light, so it has to go on the bottom. We mentioned that we are only going a short distance and not taking any highways, and this doesn’t seem right. They again said the box spring is lighter and went back inside. I’m pretty sure I heard one of them laughing. We had to switch the mattresses ourselves. Once we did, it was way more secure.
Without out a doubt some of the worst «customer service» I have ever experienced. From EVERYONE in the store, except the clothes lady.

THIS IS A SEARS OUTLET, not a sears!!! I learned the hard way! I couldnt return an item from sears to this store. I drove 10 miles north to Escondido. So annoyed! It is also messy, unorganized, just kind of a big cluttered mess. And the racks are full of stuff you won’t wear. maybe thats why its so cheap. I can see home goods there, but there wasn’t much of a selection of those either. It’s a huge space that feels empty. noone was shopping there, I can see why.
the cool thing is that is in a big shopping center with everything you could ask for. i loved the area, just not this store.