Schwerma’s Professional Carpet Cleaning Company

If I could give them a minus 1 star I would. I picked my 3 carpets at the same time another woman picked up her one. We were both horrified at the condition of our «cleaned» carpets. We both had waited weeks longer than promised, both thought the price more expensive than affordable, and both had great trouble getting callbacks.- she said she thought hers hadn’t been cleaned. The other woman said she would be reporting them to the fire marshall for dangerous warehousing practices. Two weeks ago I called and asked them not to clean the largest because I received 3 separate estimates from these people– even though the fat woman declare they always quoted the same price (day in d out, for years because it was an oriental) — so I showed her my original work order with the prices and one scratched out and she took it from me, then set it on the counter. They misplaced one carpet two times running. 2 out of 3 they did looked WORSE for wear and the seam bindings along 3 of the 4 edges were now frayed and broken on the wool poly blend, Neither looked clean– and the small wool carpet was matted. A big fat girl was there when I finally came to pick up my carpet– the other customer paid and left dissatisfied– and I asked them to unroll my carpets so I could take a better look. She told me she was a volunteer and her big fat boyfriend– Jarod– who looked like an out of shape football player was there as well (she said he did not work there) — he started getting ugly with me, threatening and menacing, approached and jabbed me in the stomach with his elbow when I reached over to the counter in the main room– not the private offices– to retrieve my original work order copy and estimate. Both were in their 20’s maybe– I will be 65 in January. The fat girl told Jarrod to leave me alone several times before and after and told me I was very rude and proceeded to school me. Not once– although they all claimed to be volunteers and were not present at any of the original intake or on the phone– did they try and get in touch, phone anyone else. I spoke to two different older men. A second young «volunteer» reached over– retireved my paperwork while the fat girl told me to roll my own carpets back up and take them with me and just leave. I did so.

Schwerma’s was recommended to me by another carpet company that doesn’t clean shag rugs.
When I brought my rug home, it didn’t look as clean as I expected. I called and spoke to Randy about my concern… feeling awful to have to make this call because I know they spent a lot of time trying to clean this rug.
Instantly, Randy knew what I was talking about, and said that this rug was very difficult to clean, and hoped that maybe it would look better in my home, but it didn’t.
He explained that my rug is made up of a different synthetic material than standard shag rugs. With no hesitation, he offered me a full refund, which I felt terrible to take knowing how much work went into this.
It’s wonderful to know that there are still honest business people out there that actually care about their customer’s satisfaction. Just because this rug didn’t work out well, doesn’t meant that I wouldn’t take one of my less complicated rugs here.
I give this company 5 stars for honesty, kindness and overall great customer service. Thanks Randy.

The business is family run and the children (now adults) that run the business are very personable and quick to give details. No where in San Diego will you find people that know so much about the dyes, types of rugs, cleaning processes, etc. I only needed my car mats and covers cleaned which was a small job. I got them done the next day!

I am not one to write reviews, but my conscience would have bothered me if I did not let others know about this place. OK, if I took a dress to be cleaned, that can usually be replaced, but a handmade wool area rug that I bought in Fez, Morocco is not the same as laundry. I had been to Blatchford’s for its first cleaning and they did a superb job. However, wanting my drive to be shorter, I came across Schwermas. Driving up the to storefront, I saw area rugs shrewn on the concrete to be dried by the sun. That didn’t give me a good feeling. There was so much «stuff», that there was literally only a pathway into the office area. Well, it was more like a table with stuff piled high that looked old and dirty. I already asked about the cleaning process when I called them and they assured me that it was going to be emersed in water, cleaned, and put through a rug ringer that extracted all the water. The rug was supposed to be ready in 2 weeks, but I picked it up after 4 weeks. I did not unroll the rug because I was moving out of state in a month. BAD idea.
When I finally unrolled the rug I was shocked. The overall color looked darker and dirtier and the enzyme treatment for pet stains (extra charge) made the stains even darker. The fringes looked gray and I just don’t know what kind of chemicals were used. They should have called me to let me know that they could not get the stains removed out of courtesy and service. I dropped some water on the rug recently and went to dab it out. Well, the wool became soapy. Red flag.
DO NOT take your valuable, irreplaceable area rug here. Make a 180 and take it to Blatchford’s.

I’ve taken my kids rugs here countless times after countless spills and accidents! This place may not look like much from the outside, but they are always very kind, helpful and most of all… OPEN! They have great hours and I am always able to run a rug over at a moment’s notice to help me detox my rugs! They always do a fantastic job and my rugs come back as beautiful if not better than when I bought them. Their prices are very reasonable and they are so skilled and reliable that the US military chose them to clean Iraqi palace rugs!!!
As for me, I have a cat, a dog, a husband and two boys 5 and 3. Enough said!
Thank you Schwerma’s!!!

I just had 2 rugs cleaned at Schwerma’s, and they did a great job. One is a wool rug from Mexico that is not colorfast, and the colors are now all clean and bright. Yes, the place is messy, but they seem to care about their work and it was timely.

These guys are magicians and a local treasure. We have a lot of throw rugs and pets after a while the rugs get soiled and dirty and theyare able to bring the carpet back to life. We have even left a carpet outside and thought all is lost. We took it to Schwermas and all is good again.
They are a little quirky but all great artists are. Would recommend without hesitation

Our son’s Great Dane had a pet accident on our beautiful rug. I hustled it down to Schwerma’s right away. They cleaned the rug and applied an enzyme treatment during the process. The rug came back beautiful and odor free. Their service was fast and the quality of the cleaning was great.
My wife is in the flooring business and we are both very happy with Schwerma’s. I am heading back there today to have another large rug cleaned.

Their logo here is «lug your rug and save».Well, I lugged my rug to them. The place as FILTHY. I over looked that because they are rug cleaners. To put a long story short, they charged me $ 70.00 upfront, kept my rug for almost two months, lost it in all their rubble around the place. When they finally found it after me insisting they do, they gave it back to me uncleaned. They were rude and unprofessional didn’t do the job and charged me! Stay far away!