SAN Park Harbor Drive

Had to fly for work and only had a short time to park and get to my flight. Valet was the fastest option, so that’s what I chose… Annie checked me in and I was on my way. Next day my phone was acting up so I couldn’t text to get my vehicle. Not a problem! Amandine helped me and for $ 38 for the whole time it was totally worth it. I would definitely use this service again.

Systems down and not enough people to check travelers out. Nothing worse than getting home and having to sit in VERY LONG line to pay for parking and exit lot. I park here a couple times a month but service has been declining steadily and will be rethinking where I leave my car for future trips.

Long wait time (25 mins after calling),
Crapy service, the driver didn’t offer any help of loading/​unloading luggages. and the most of all, the shuttle didn’t drop us at the spot, so we had no choice but to drag 4 big luggages across the entire parking lot. Overall, the experience can’t be any worse! This is the first and will be the last time We park here. They are plenty good parking services with cheaper price around the airport. DO NOT PARK HERE EVER !!!

No hourly rate. If you’re here 1 minute extra you’ll pay the full $ 20/​day rate. There’s too many airport parking options to get ripped off like that.

If I could give this zero stars, I would. I am so tired of paying $ 20 a day for long-​term parking and having to wait 20 minutes to get a shuttle to and from the airport. I am officially done with this parking lot, and so should you. Trust me — pay the $ 6 a day and part of the long-​term parking lot right across the street terminal 2. Your sanity will thank you.

Waited 30 minutes for a shuttle to show up. Major construction is one thing, but poor customer service is unacceptable.

Waited 17 minutes for a bus to come take us to the flight. Terrible! Would never use them again, despite being close.

Price: comparatively very high. $ 20/​day.
Safety: never had any problems (+1 star).
Service: comparatively very poor. Long gaps between shuttles. With the ‘drop you off at your car’ policy, things go very slowly, and the gaps between shuttle pickups at the terminals or in the lot are very long.

Close to the airport, but they just raised their rates to an obscene $ 20/​day. Buses are less frequent than the pacific highway drive lot.

Closest lot to the airport. It is right next to the commuter lot.
They even have an area where you can wait for your passengers for up to an hour at no cost. That is kind of cool, as I have gone in circle when the people I need to pick up are taking longer than expected in the terminal.
There was a shuttle that picked us up fairly quickly when we parked, but it did take a while to pick us up though when we arrived. Waited around 15 minutes for one to come to the pick up area.
On the pricier side though at $ 18 a day, but you are right next to the airport.

I normally don’t use this lot, but was running late and this was closer to the terminal than the lot I normally use. When I pulled in, there was no one to be seen. No one at the gate, no other cars pulling in. Was this a sign from above? I got my ticket and proceeded into the lot. As I looked down at the parking rates, I was a bit shocked that the listed rate was $ 18/​day. The same company, with another lot around the corner, charges $ 11/​day over there. But since I was running late, I had to park and go.
Once parked, I grabbed my bags and looked for the shuttle. Couldn’t find one not any staff. I started walking down the parking aisle and caught a glimpse of the lights on top of the bus on the other side of he lot. I ran over and hopped aboard with another person.
The driver then proceeded to drive around the lot, I’m assuming to see if there were any other passengers. Nobody home and off we went to the terminal.
My flight was delayed and then eventually cancelled, so I had time to go back to the lot and move to where I had planned on parking.
The same shuttle driver that dropped me off earlier picked me up to return to the lot. She was personable and friendly and actually deserves another star. However, since I’m including the whole experience, I have to rate it at only two stars today.
Keep on Unilocal’n!

I would give them negative stars if I could. Much more expensive that other lots and they didn’t bother to tell us that the have re-​painted the shuttles so they don’t have the same logo as the card they gave us. We waited at the airport and saw 2 of their shuttles go by but didn’t know they were for this lot. I finally called and the guy that answered said «Oh yeah, they didn’t stop using the old cards after they painted the buses». Are you kidding me? Is Ace so cheap they can’t afford to print new cards? I will never park here again.

Normally go the PAC highway but due construction they sent me to to harb dr location with a coupon for same price. $ 11 a day. Well presented the coupon and attendant charged the full $ 18 and would not give us credit. Lost a customer!, going back to Park and Fly.

This was one of the worst parking experiences I have had. The last time I parked with them they did a decent job. This time, it took us three attempts to get on the bus. We came and waited, and waited, and waited. Finally a bus came, but guess what mad rush of people, but filled up right as we were about to get one. They told us don’t worry there is one 2 mins away, good thing someone yelled out to have them bring two. Good thing that driver at least called that in. So we waited in a decently organized line and when they finally come 10 mins later they park on the other end of the pick up area, so we book it that way, and guess what? Again, we are about to get on the bus and it is full. Another don’t worry there is another right behind us… five minutes it comes, but it passes us by and parks even farther on the other end of the pick up area so we run over to get the bus and finally get on. It would have been nice to hear a I’m sorry on behalf of the organization. I still ended up tipping the driver cause it wasn’t her fault. They really need a better process for this. Next time I guess I should just be douche and plow through people to get on the bus… Better yet, I guess I’ll take my business elsewhere. 2 stars only because I had a decent experience with them last time, the first driver at least called them to say we needed at least two more buses, and the last driver seemed like a decent human being.

It took 25 minutes for them to pick us up and the airport was not crowded. Then they stopped at all the terminals before arriving at the parking lot. The driver dragged our suitcase on the ground instead of carrying it. We were one hour over the 24 hour period and they charged us a whole extra day.