San Diego Luxury Transportation

Total scam, do not use.

DO NOT DO NOT DO NOT USE THIS SERVICE. They are horrible, they were late to pick us up which made us late to our wedding. The limo they sent was not near the limo advertised, full of dents and scratches. The driver Sunny had no clue where she was going, she seemed high on something. Hon was absolutely no help, they still demanded full pay and just ended up charging the card after they were told not to. I would not recommend this company to anyone and watch out cause they work with other limo services in the area.

I had used this company for the last 4 years, but this last weekend will be the last. I did have one problem once and they fix the problem right away, But this last Sunday, the air conditioning was not working again! and nor the interior lights. The Limo was dirty, the glasses were dirty as well, the windows didn’t open. No radio either! I called the company right away, and someone say He will call the Driver, we were in a Restaurant for 3 hours, enough time to fix anything, even to go back and forth to the Company and change to another Limo. When we got in the Limo to get back home I called the Company again cause nothing was fixed, I must have made 10 call and they were not answering or calling me back. Finally the Driver, who BTW was very nice told me to use his Cell, and of course they pick up right away, whoever answered was a rude person, and started yelling that if I didn’t give the cell back to the Driver, that He was going to be fired!!! Sad that people are running business like that in this beautiful City!!!

WORST LIMO COMPANY IMAGINABLE!!! SEE PICTURES! VOMIT! NO AC! RUDE! Words cannot even describe the horrible and disgusting experience we had with this company — on my sister’s WEDDING DAY. We had booked the hummer limo, which was supposed to arrive 15 minutes prior to us departing the hotel to the ceremony site. The limo not only arrived 15 minutes late, but the driver was extremely rude and yelled at my sister the BRIDE «I was calling your phone what do you want me to do?!» She is the bride people, you really think she’s answering phone calls right now? Once he finally did show, the limo looked like it had been in multiple wrecks and like someone sandpapered the paint off of it. My poor sister was humiliated to show up to her gorgeous wedding in this disgusting ghetto beat up limo. This isn’t even the worst part. We get in the limo, only to find VOMIT in the champagne bucket clearly from the night before (see attached pictures). It wreaked like cigarettes and vomit and the driver further informs us that there is NO AC. That’s right, on an 88 degree day there is no AC in a limo. Oh and only one window was able to roll down, and the driver had to do it because the door paneling on both doors was literally falling off and had no window controls. The interior was literally falling apart — pieces of the limo scattered on the floor, side paneling hanging off, etc. They couldn’t even pick up the beer bottle caps strewn about from the night before. Mind you they were well aware they were picking up a bridal party and did not even bother doing a look-​through of the damn limo. My poor sister was crying the entire way to her wedding because we were suffocating to death in this vomit-​smelling limo. This repulsive limo would not even be acceptable for a bunch of drunk teenagers. The driver was rude and did nothing to even apologize or care. Do yourself a favor and do not hire them!!! I wish I could give zero stars.

if I could give zero stars or negative, I would. I am just cautioning you that if you use this company that you will likely not get what you paid for and if you complain they will make accusations back at you. I rented an 18 passenger Escalade limo for Opening Day at Del Mar which cost me $ 1000. I put down my deposit and said I would pay the rest in cash… they took the deposit on my credit card and ignored my request to pay cash when they arrived and instead put it all on my card days before Opening Day. The Escalade rolls up, clearly having been in an accident as the side was dented and the first thing my guests did was comment on how beat up it looked. Then we get in the limo and find that the air conditioner is blowing hot air and I don’t need to tell you how unpleasant it is in a limo with 16 – 18 people with no air conditioning on a warm day. Then I call and complain and there is nothing they can do because all limos booked (which is understandable) and all they say they can do is give me an extra hour… like I want an extra hour in a limo that is like being in a sauna. To finish it off, we meet the limo driver after the races (I gave him a $ 100 parking pass to go into the parking area at Del Mar) but he insists we walk the ½ mile or so out to Jimmy Durante Blvd to meet him. By that time, I lost half the group and to make matters worse, we get in the limo and ALL power in the back is lost. No radio, no nothing. I call and complain and Angelina, the dispatcher tells me to stop complaining and that I must have been drinking because I was nice on the phone before and now I’m not. HELLO!!! I paid $ 1000 for this horrible experience and was patient at first but that was the last straw. I am currently seeking a refund (called this morning with a promise of a return call and it didn’t happen) from them and waiting an answer. I understand things happen sometimes and am reasonable so I will re-​rate if they are reasonable with me but if I continue to get the runaround with no solution then I have to say this is maybe the worst customer service experience I have had in many years.
Do yourself a favor and look elsewhere. I read the other bad reviews and even asked them about them and they assured me they were reviews from a few years ago and there were new owners. Well, I am proof positive that things have certainly not gotten better!!!

Wow, look at all these other 1-​star ratings! HERE’S ANOTHER ONE!!! Worst limo company ever!
Used them for our wedding. After taking myself and the groomsmen to the ceremony site, the driver DIDN’t KNOW HE WAS SUPPOSE TO GET THE BRIDE, even though it was right on his itinerary.
The AC, music, and windows did not work in the limo. The driver at one point YELLED AT THE BRIDE because she wanted to wait in the limo for 10 minutes before the ceremony so I wouldn’t see her.
Reserved a larger limo to take the whole bridal party to reception area, which was less than ½ a mile away. They charged us an additional $ 100 for «waiting time» that we were not made aware of.
We also reserved a party bus to go back and forth to and from reception area and after party. The driver made one trip and left.
So all in all: 1) rude, disheveled, uninformed drivers, 2) the company doesn’t fulfill the hours you actually reserve, 3), but if you go a little bit over time they’ll charge you immediately.
TERRIBLE COMPANY. DO NOT USE. BE WARNED.

Awful, awful, awful. If I could give a 0 star, I completely would.
We used this company for our wedding and it was the only thing that went wrong the entire day. We had them scheduled for 3 different times throughout our wedding day.
1. Regular limo– Pick up the guys at a hotel in Little Italy, take them to the ceremony site in Balboa Park. Pick up the girls at a nearby condo, take them to the ceremony site. The limo did the first part and as he was leaving the guys at the ceremony site the groom said «you know you’re going to pick up the girls now, right?» THE DRIVER HAD NO IDEA EVEN THOUGH IT WAS WRITTEN ON HIS ITINERARY/​SCHEDULE. The groom stood there while the driver called «headquarters» to figure out what he was supposed to do. He was told, «yes, go get the girls.» Once he got to us– he was extremely unprofessional and very disheveled looking. The A/​C didn’t work, so we tried rolling down the windows… I’m sitting directly in the sun and it’s getting hot. He tells us «oh, a fuse blew this morning so the windows don’t roll down.» Then we asked to play some music to which he said «we’ll be there in 6 minutes.» Once we arrived to the ceremony site, about 15 minutes prior to the ceremony, we wanted to wait in the car. The driver threw a tantrum saying he had to be somewhere else. He called «headquarters» again and was told that we only paid for a pick-​up, drop-​ff. Where we had our ceremony, it was very open so if I were to get out of the limo, the groom would have seen me. Come to find out (after the wedding) we paid for an entire hour– 4:30 — 5:30. Our ceremony was starting at 5:30– and the driver kicked us out of the car at 5:15.
2. Hummer limo– There was a miscommunication on the timing for this part. We took longer than our «scheduled» 30 minutes, so the driver wouldn’t move the limo until we signed something authorizing another $ 100 to be charged to our card. this part of the trip was literally up the hill– less than a 5 minute drive. WE just didn’t want our wedding party walking in heels and we all wanted to pop some champagne before taking the next round of pictures. We NEVER signed a contract stating that we were aware that an additional $ 100 would be charged for waiting time. The driver NEVER came over and told us that we’re near the time limit for him waiting. We were taking pictures, so he could have easily come and told us this.
3. Party Bus– to transport everyone from the reception site to our after party at EVT. We ended up only needing this for 30 minutes, although we had scheduled 2 hours b/​c we weren’t sure how many trips would need to be made. The driver did not go back and forth from the reception site to our after-​party (downtown) like he was told to. He was supposed to shuttle people back and forth.
I called the company about this a few weeks after our wedding (since we were on our honeymoon for over 2 weeks immediately following the wedding). I spoke to a girl there and recounted the ENTIRE story. She said there was nothing that can be done on her end and that she would tell the manager/​owner the next day and that I would get a call back. It has now been over a week and I’ve yet to hear from anyone. The girl also gave me attitude about the entire situation we were involved in. She had absolutely no empathy and had no desire to make the situation right. She actually told me that they could refund the gratuity on Part 1 of our trip which was $ 9! $ 9!!! Are you joking me? I told her that I looked at the reviews on Unilocal and they’re not favorable (I was going to leave this review before calling the company, but thought I would call the company to work this out first). She told me that «those reviews are old and the company is under new management.» I told her that they’re «about to get a very recent negative review.»
So, in essence, we paid for 2 hours (part 3 of our trip), but they didn’t give us the full 2 hours. We paid for a full hour, (part 1 of our trip) but they only gave us 45 minutes. Yet b/​c part 2 of our trip had a little waiting time, we paid an EXTRA $ 100.
I will be telling everyone I know (that is looking to get a limo) about the poor service this company gives. Completely unprofessional and rude. I’m surprised they’re still in business. I’m all for local businesses and small-​businesses to thrive, but definitely not this one.
I only wish I would have read these reviews prior to looking for a limo company for our wedding.
It’s a shame 0 stars or negative stars aren’t an option on here.

I was extremely DISAPPOINTED in the «Party Bus» that was sent to pick us up for our special occasion. All of my contact was with Han, who in no way ever explained, described or advised me otherwise of the type of bus that was being booked for us.
1) The website in NO WAY advertised the old, beat up, malfunctioning bus that was sent to us, please see the attached pictures that were taken. Also, please revisit their website «Fleet» section to compare the buses that are advertised, one of which that we were under the impression would have been sent to us
2) The paper work on board the bus was outdated as well. The DMV Registration was dated from 2009. There was a provisional registration permit indicating perhaps the vehicle may have been taken out of «non-​operational use» just for our occasion. Lucky us.
3) San Diego has some very warm days, the Air Conditioning on the bus was not a fully functional AC system making it a VERY warm and uncomfortable bus ride for the 6hrs that we rented it for. The radio was also not fully functioning. We were informed we could pay the balance by credit card & driver claimed that was not possible & had to pay in cash. I do not feel the amount of money that we paid was worth the service we were provided.
This was a misrepresentation of product/​service misleading us the clients into purchasing something we otherwise would NOT have paid for. Unfortunately not finding out until the day of on the spot, we had no other option.

Bachelor party, only went with them because every other limo service was booked already. Whelp, I left my jacket in the limo on accident, called them next day and the driver said he dropped it off at the main office. Called main office, they said they hadn’t seen it, went back and forth for a week before I think they noticed I wasn’t giving up and they admitted they had it. Sent my friend to go pick it up and they had taken the sunglasses out of my jacket pocket and said they knew nothing of them, my $ 300 sunglasses!!!
Also, the limo was the biggest piece you could ever imagine, most buttons/​electronics didn’t work including AC and I Sh** you not there was a CRT TV mounted in there.

I bought the 50% off deal through SignOn San Diego and used the limo service Friday night. I did read the reviews everyone had wrote prior to booking but I decided to use the company anyways and confirmed 2 – 3 times the address, time, etc. I had no problems with the limo company at all! Our limo arrived 15 minutes early and drove us to Leroy’s in Coronado, and McFadden’s & Double Deuce in Downtown. We went over the 3 hour limit and had to pay for an additional 2 hours but the limo driver had no problem assisting in any way possible. He opened the door every single time and helped all the ladies… Even dropped a couple off right in front of their house (the house was 2 blocks away from our pick up location but it was still nice). The only thing is that the limo needed a little update here and there but I’d definitely use them again!

Fraudulent! This place doesn’t even deserve ONE star. They place fraudulent charges without authorization and should be shut down. Beware!!! They have been reported to the Better Business Bureau.

OK lets start from the beginning. I was a little skeptical about renting from this place because of all the bad reviews about the place and that they are not accredited by the BBB. I personally like to find out things for myself, so I decided to go to the location. I don’t know if they had just got the place but it was downtown, in the rough part, which I don’t care cause I was raised in the hood and I’m not anywhere near bugie (upper middle class or rich black folks who forget their roots)
The people was nice we chit chatted and seen the stretch hummer and the stretch escalade. I asked a lot of questions and we ended up going with them. That was easy. Anticipation came because I started to wonder are they really that bad. OH WELL I would just have to see, after all I did put $ 100 down.
PROS:
Nice drivers, the lady got us there fast, and the man (Levi) got us back quick and safe from Temecula. The hummer was nice and clean and the A/​C worked! We brought our own ice and beverages, come prepared! The lady told us we were getting picked up by someone else, which is good to know. The are AFFORDABLE! Not crazy priced by the hour!
CONS:
The driver was half hour late,(wasn’t a big deal)
We were picked up in the stretch escalade instead of the Hummer (got over it. at least we were going home!)
Really didn’t have no complaints, I was satisfied with the overall experience. I will be using them again for my bday, if they go to Vegas!

On time/​early.
Very nice limo driver.
Driver was actually part psychic and seemed to know exactly who we were somehow, even though he was first picking us up from a bar full of other people. He just looked at us and knew we were the people for the limo. A+ lol
Windows do actually open.
Nice/​clean inside the limo.
Pretty too!
(we got the standard lincoln stretch limo, a free upgrade was offered to us, but we wanted this one instead)
I think our only complaint was that we couldn’t quite figure out the air-​conditioning, so it was a bit too hot & also there was no ice. Everyone really wanted there to be ice in the ice-​holder. Perhaps you are supposed to bring your own?

DO NOT USE THEM EVER UNDER ANY CIRCUMSTANSTANCES!!!
We used them for prom and used one of our own credit cards and parents were not involved at all. Our driver «BB» kept wanting to call our parents even though everyone person was over 18. We payed for it from 7pm-​1am and she dropped us off at 12 am. So we have been calling for 2 days talking to different managers and all we want is our money back for 1 hour and they wont call us back. When i called the first time to just ask for our money for the hour the manager said he will talk to the supervisor and driver and call back. The driver called me!!! She kept telling me and my friend that it was our fault she took us home early because we didn’t tell her not to. When she picked us up from the dance she did not say ONE WORD to us!!! SHE DID NOT OPEN THE DOOR! All she did was drive and we had no idea where she was going. Then she got lost in the parking lot and said «Hello? I DONT KNOW WHERE I AM. SOME HELP WOULD BE NICE» Well here we are 2 days later and still have not gotten a phone call. So dont ever use this company and tell everyone you know to never us them. EVER!!!

This is by far the worse limo company in the world.
I will be filing a complaint with MTS and filing suit in Small Claims Court for Breach of Contract, Intentional and Negligent Infliction of Emotional Distress and I will seek punitive damages.
I may start a class action suit if enough people are interested.

Never do business with this company. Here is a list of my complaints;
The driver, David, attempted to extort us. Extortion is the crime of attempting to obtain money or some other thing of value by the abuse of one’s office or authority. Once we were 30 miles north, the driver demanded $ 290.00 cash or else he would not take us home. He said his boss, Hon, made him do it.
The driver could not drive properly. He slammed on the brakes numerous times causing passengers to hit their heads. Then, he accelerated so fast people flew out of their seats.
The driver played loud, obnoxious, music we did not request.
The driver did not know how to read addresses and/​or map quest. He said his GPS was stolen so we gave him a GPS and perfect Map Quest directions, yet we still had to navigate for him and he still missed every location. We did not even want to talk to this guy, but we had to due to his ineptness at his job.
The limo was 25 minutes late. The Driver could not even find my house, even though he drove right by it.
When he finally picked us up, the inside limo temperature was too hot to tolerate. I had to rub ice on my head.
The driver could not unlock the child locks on the windows to alleviate the scorching heat.
So, in addition to attempting to extort us, the driver had no idea how to operate a limo or read directions. I read other reviews where a driver for this company SLAPPED A GIRL. This company has also ruined people’s weddings and then yelled at the bride.
NEVER DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT.

Horrible and I mean horrible!!!
25 minutes late. Drove by the house we were all waiting outside, and still could not see us.
The driver, David. Made up a sick lie that his GPS was stolen, so he needed to be told where to go. so we gave him a GPS and printed directions, and he still got lost in EVERY location.
The A/​C was not on when we got in. he turned it on after all of us had been there for about 10 minutes (10 people), not being able to roll down the windows (because the driver did not know how to work the limo) he almost suffocated us all :(
The driver could not drive, kept slamming on breaks, and accelerating like a psycho, he made us fall off the seats and and hit our heads.
Last but not least, driver tried to get cash off of us or else he would not take us home. His bosses orders, he claimed.
Someone with authority needs to shut them down or make them fix their horrible service. Please look somewhere else for your party bus/​limo service. You will be disappointed if you book these people.

If I could give NO stars, I would. This limo service did not even call in advanced to say they weren’t coming to pick us up (the wedding party) to go to the wedding. They called wayyyy after the scheduled time only to leave the bride stressed out and crying just minutes before her wedding.
To make things worse, the owner YELLS at the bride over the phone saying stuff like «What do you expect me to do?» blah blah blah.
He also did not offer any deals or refunds for anything. My suggestions is– if this has happened to you, I would call the better business bureau and file a complaint against this company.
Don’t let this company ruin your wedding day, like how it almost ruined the wedding that I was a part of.

This company sucks!!! Don’t book them ever!!!

We ordered an Escalade Limo transfer for Aug. 15^th. We have a contract with this company for this vehicle. We did not get an Escalade. We were told we were being given an «upgrade» with a nice sound system and a flat screen tv, but we got a broken down old bus with no music or tv. The driver was all over the road and my staff was scared for their life. It was a huge embarassment to myself and my company. I contacted the company 3 times and they kept telling me they’d look into it but no one ever called me back.

HORRIBLE! first off, they picked us up 30 minutes late and dropped us off unexpectantly 30 minutes early, so we lost a whole hour we paid for with no apology, explanation, or anything. The company also promised us a 30 person bus which could barley fit 20 so half of us had to stand the whole time.
Lastly, Warren, our drugged-​out rude bus driver, PHYSICALLY ASSAULTED ME AND MY FRIEND AND SLAPPED US IN THE FACE. When I tried to file a complaint with the company, I got blamed for it, I never received an apology, my calls were avoided, and the manager was rude, condescending, and lied to me. Their customer service is nothing but embarrassing. As is their whole company. Avoid at all costs!