San Diego Gas & Electric A Sempra Energy Company

This SDG@E is a total joke. I called there 4 times on the same issue and each and every time
35 – 55 minutes waiting on high with their balony high call volume… Get more help is the answer
and stop using the high call volume line no matter what time of the day you call.
Sold a rental property 4 years ago and have called 3 previous times over the years to cancel the revert to owner
agreement and the third time they have sent me bills over and over when the new owner moves out. Please get you act together cause im tired of waiting on hold for something that is totally your fault and an issue that I have called about many times.
For the sky high rates you charge I think you need to get help or I hope everyone just goes
Solar because you customer service is deplorable and you kinda are clueless that your customers don’t have hours to wait on hold.

this is the first time in my life i have ever written a negative review. But it is unbelievable how this company treats the customers. So I feel it is important to bring this into the light. I am sure I am not alone in my frustration about an inability to pay with regularity and efficiency as well as an ongoing necessity to reach people for explanation without being able to contact anybody. Run by robots not human beings. It has been over an hour now that I am waiting for a person to come on the phone to explain to me why I keep getting letters threatening to turn off the electricity for a bill I have already paid. Same thing happens every month. I pay, I get mail stating I did not pay, I call to figure out what happened, and spend an hour to an hour and a half attempting to reach a human being. The company has hidden fees and hidden rules all over the place that make no sense. Can’t get a straight answer. Feel ripped off always. Time wise. Money wise. Energy wise. For an energy company the irony is beautiful.

This is a review of SDG&E in general, not this particular location. they are doing a planned outage, ok, fine, I understand you need to do this for the undergrounding of wires, BUT to do it overnight, in the dead of winter? Ok, my heat is electric. It’s cold outside, and only going to get colder overnight. Use your brains, do this during the day when 1. it’s warmer, and 2. most people are at work/​school/​out and about, and won’t be affected as much.

This company is unbelievable. They send me harassing letters about my family’s usage every couple months. Come to find out that it’s due to one of our family members requiring a medical device, a lifesaving device, and we’re entitled to a reduced energy rate. SDG&E requires that ONLY a medical doctor’s signature is acceptable on their application for a rate reduction. The doctor is now retired. I waited on hold for 45 minutes this morning to finally be sent to voicemail and that SDG&E will return call within 48 hours to discuss situation. The application period is at least 30 days for the review process. WTH is wrong with this company. They harass you for over usage but then don’t want to hire enough employees to answer their phones?

I needed a pilot light turned on and it took them 3 days to come out, and on the appointed day they said they need a window «sometime between 8 a.m. and 10 p.m.»
Say what?
Even the evil cable companies can narrow things down to a 3 – 4 hour window. New cable installs can take hours. Pilot lights are 15 minute appointments. I pretty much wasted an entire day — no work, gym, errands, etc. stuck at home because this monopoly can’t be bothered to have enough people or the right technologies to properly serve customers.
Meanwhile the CEO makes $ 17 Million a year.

I am frustrated with the difficulty I am having getting a gas meter installed. I have no gas currently and you would think that SDGE would like to keep it that way. I am about to schedule a fourth attempt at getting the meter installed. Here is what happened so far
1/​Mix up at SDGE on what work was required
2/​They forgot to tell me when the technician was scheduled and he arrived while I wasn’t home
3/​He arrived and asked for permit paperwork that he does not require then left
Basically SDGE technicians do not want to do their job and are looking for excuses to leave without completing the task in hand.
If you have an option go solar instead. I wish I had not bothered to replace my leaking gas lines and had instead ditched SDGE completely. I would be happy to pay more and work with a solar installer rather than the circus they call SDGE.

I wish you would answer the phone to explain annual usage, it is the least you could do when you charge me $ 600 – 900 a month. It seems you should have funds to staff the phone to answer questions since you charge some of the nation’s highest electricity rates.

Here we go again! I mean, its no surprise so many of my reviews get flagged. Its actually pretty simple, if youre cool, decent, perhaps even humanly, than you shall receive great reviews, and of course if youre just another corrupt scummy corporation, i will wittingly call you out — continuously! Sooner or later the sheeps will awaken — hopefully!
Removed Review:
Every so often, I acquire access to some of our country’s «top CEOs».
This, is a conversation with Debra Reed, CEO of SDG&E parent Company, Sempra Energy. While you and I were struggling to not only pay, but to figure out the various abstract charges on our monthly bills, Deb brought home ohhhhhh about 12 million dollars in 2012, according to
. Thats TWELVE million dollas!
Me: «Deb, thanks for taking the time.»
Deb: «Always a pleasure Seven.»
Me: «Cool, ok lemme get right to it. I see that your ‘pay’ INCREASED from 2011 to the tune of about 4 million dollas, while energy bills have continued to INCREASE, care to discuss?»
Deb: «No.»
Me: «Cmon Deb, shed some light!»
Deb: «No.»
Me: «Ok damnit, moving on…»
Deb: «Uh huh???»
Me: «What happens when you’re the only game in town that provides a ‘city life’ necessity?»
Deb: «You talkin bout SDGE?»
Me: «Who else Deb… seriously!»
Deb: «Its pretty obvious aint it?! You get to charge whatever you want, and i get to make 12 million dollas off that shhhhh…»
Me (interrupting): «Whoaaaaa Deb, chill, no need to use strong language, this is for everyone to read!»
Deb: «Oops ma bad… hey, when you got this many dollas, ya say whatever the hell ya want; when ya want!»
Me: «True, true… but for real though, i know people can ‘steal’ cable, but are there any alternatives for Gas and Electric besides SDGE?»
Deb (laughing): «Of course not Sev!»
Deb: «I suppose you could go without???»
Me: «This is a city, not some backcountry!»
Deb: «Sev…whatchoo want from me playa?!»
Me: «Glad you asked Deb, your answers have been a bit ‘Politician-​like’, kind of elusive.»
Deb: «Just earning my money.»
Me: «No, you’re not. The guys drivin around in the SDGE trucks peddling your crap, are earning YOUR money while the Fortune 500 company you run pays them peanuts!»
Deb: «Yea…and?»
Me: «Annnnnnd Deb, if we customers are paying stupid amounts of money for a product that hasnt cost you any more to provide and the guys drivin around in them trucks aint seein fair wages and Sempra Energy’s executive compensation is upwards of FORTY million dollars… could you find a tiny place within yourself to agree that something just aint right with this picture!!?»
Deb: «No, not at all, its the American way, the Corporate way. You dumb?»
Me: «Well, lets see… if ‘dumb’ means i cant figure out why SDGE charges ‘Establishment Fees’ to change the name on an account or why SDGE needs a ‘Deposit’ from a customer. Why we pay TWICE, once for a ‘service delivery’ fee and once for a ‘usage’ fee, than hmmmm, maybe i is do be dumm!»
Deb: «Is do be?»
Me: «Trying to make a point Deb. Whats up with these fees and double charges? Why are rates perpetually rising?»
Deb: «You already know Sev. I need money! Kids are in private school, and i have to pay the maid!»
Me: «The maid… funny.»
Deb: «Funny? I think this interview is over.»
Me: «Interview? Ummm, this has just been me throwin absurd facts your way and you dodging answers… typical CEO style.»
Deb: (Silence)
Me: «Deb? Deb… you there?»
Deb: «Yea, Sev, im here, your lights go out yet?»
Me: «Whatchoo mean? Nah, theyre on.»
Deb: «Not for long! You f’ed with the wrong 50 Most Powerful Women in Business!»
Me: «Yo but we still goin to the Chargers vs Colts Monday night though right?!»
Deb: «You rollin the blunt?”
Me: «Damn Deb… you cold! My lights are OUT!»
Deb: «Told you fool, 12 million gots me the ‘power’; literally!»
Me: «Eh, not so dumb after all, im runnin an extension cord from my neighbor, «The Wire» style.»
Deb: «Whats that address i need to send the limo to for Monday nights game to pick you up?»
Me: «Ha ha Deb, very funny. Ill just ride my bike. No gas and no electricity needed!”
Deb: «See ya Monday Sev.»
Me: «Yea Deb. Hey thanks a bunch pal!»

I went to have my gas turned back on. They wanted me to keep a key under my mat (so I can get robbed) and gave every excuse not to call me or give me a time to come. Then left before the 15 minute courtesy call time. After I raised hell and missed 2 ½ days of work someone shows up at 8pm. He is obviously mad as hell and finds a reason not to let me use any of my appliances. He actually disabled my water heater and dryer. All are newish less than 5 years old. 2 of the appliances had loose aluminum tape. So retaliation is the name of their game. And rude as hell, because no competition. Press 1 for emergency to get through quicker on automation when calling.

I have never experienced worse customer service in my life. I pray if the 800 number for a gas leak doesn’t have the same experience.
I signed up for auto pay online to simply payments process. Received my email stating my auto payment was received. The following month showing past due.
Trying to call to resolve and there is literally no possible way of speaking to a live person. The forever auto press this and press that. The recorded message once you actual work the system says a 5 minute wait. Yesterday was 18 minutes on hold and I am on 23 minutes this morning. What a horrible monopoly and SDGE get it together. So bad!!!

Horrible. My bills average $ 300 per month. I live in a 2 bedroom apartment, not a 5,000 sq. foot home. I moved from an affluent area in Connecticut and paid less than half of these fees. Also, they charge $ 1.50 every time you make a payment. There are no other utility companies that i know of in the area, so I guess we are just stuck.

I really like this company. Always helping customer’s in need. What other utility company really offers payment plans? GREAT customer service! Best in town… =)

Is clinically retarded a good way to describe my feelings about this companies efficiency?
We have solar.
Today is the second time after getting the solar in the same interval…
That they are issuing a disconnect notice.
Because we are not paying our BILL…
HEY MORON!
WE GET BILLED DIFFERENTLY THEN NORMAL PEOPLE! WE HAVE SOLAR!
So for some reason these putz don’t understand… So It will take several days to explain to them their own policies.
Mean while we will be guarding the meter, that should not even be being messed with.
WTF
WE agreed to a certain billing system AND THEY DONT SEEM TO UNDERSTAND HOW IT WORKS!!!
SCREW THESE MORONS!