Sally Beauty Supply

After explaining what I needed (wax remover for hair extensions) the women told me no your extensions are glue. And I said I can guarantee you it is wax. She said well the glue works for both so not knowing any better I bought it. It didn’t work at all! Do not go here, they have no idea what they are talking about.

The girls that work here have always been super friendly although I always feel like they’re super paranoid about theft. I don’t know, maybe it’s a big issue at that store. I don’t feel singled out when they watch me like a hawk but it is a bit annoying. I know they’re just doing their job. For the most part they know the basics when I have a question and are always willing to help. I have a gel kit so I’m always coming in here for supplies. It’s fairly expensive… Of course you can find that stuff on Amazon but the warranty is void there so I’d rather shop in store. When I bought my entire gelish kit I got an amazing deal. They didn’t have the LED lamp I wanted… But they had the next version down. I purchased it, at the time I was happy to buy something $ 100 less. Now, I wish I got the upgraded version but they didn’t carry it in stores. This is definitely my go to store still. Best part is my boyfriend doesn’t mind coming here with me because he loves their shampoo/​conditioner section haha

Sally Beauty is one of the few places I can go to to find hair products for women of color. I was greeted when I entered and found my items fairly quickly. However there were only two cashiers and they were helping other customers.
I did have a couple of question however there was no one available to speak with. When I went to the cash register it was empty since the cashiers where helping customers. I stood there waiting while another customer entered the store and was also waiting in line.
We stood there for about 10 minutes waiting to be acknowledged by the staff. When the cashier was finally finished with the customer who did not make a purchase she came to the cash register.
I can’t say I have ever had a great experience at this location. Unfortunately it is the closest place for me to find hair products. The 3 stars are for hair products definitely NOT the staff.

AMAZING STAFF! I’ve been a customer for over 14 years & I have never encountered such a knowledgeable staff as this location. Seriously, whoever hired this manager needs a promotion. The manager really is the one who helps me so much!
She actually has hair training! I know that sounds obvious but most locations seems like they just hire a warm body. No this store is awesome. I recently had a hair-​tasteophe
& the store manager was able to help me identify isolate & treat the problem… When even the DOCTOR couldn’t!
Aside from that, she helped me learn which products are best for me & which could hurt my hair & why.
Really impressed!
Thanks!

Rude and annoying. That basically sums up every employee who work at this place. Without fail every time I come in for something I get followed (almost like they target me as a shoplifter?) I most certainly don’t appreciate shopping at a place while being followed and watched the whole time. It makes me uncomfortable to say the least. My sister had the same experience too. Idk if that’s what they are required to do but ladies let me shop in peace please. The girls here are always looking like a hot mess coughing and looking like they are hungover have some decency and look presentable you work at a place of «beauty» it may just be a job for you but pull yourself together.

has lots of selective items, the person that was there at the cashier I was a man, wish it was a woman because we can relate more to what I wanted to get so I just got my hair cut scissor and left but will come back here again.

Thanks to wonderful gentlemen yesterday. Had a Gr88t conversation. Very Helpful… hair all rolled up since yesterday. Can’t wait to see all my curls tomorrow
U Rock!!! forgot your name

Came in today for the first time. I went on the website because I was looking for clip on bangs for a costume. I walked in and was greeted by both ladies at the cashier. Brianna was helpful in finding what I wanted and it was even on sale!
I looked around the store for a few items and they have cheap hairbrushes, combs and even nail polish. A lot was on clearance so I would definitely look here first if I needed spray bottles or anything than at Target or CVS.

I needed a great waterproof eye makeup remover and decided to stop in here. I thought since this is a specialized beaty retailer I might find more selections on eye makeup removers but they only carry one. I purchased it and was extremely dissapointed. The cost was far too much and the quality was that of a dollar store brand. I asked the staff to help me pick out blonde color shampoo rinse and the associate was not very helpful nor enthusiastic about any of the products. It was like pulling teeth trying to get advice on how different color shampoos work. The only reason I gave this a 2 star is because of the nail department selections and varieties. I think Ill just order online next time I need special beauty product.

I alternate between the Clairemont square and midway store. Went to buy specific items. I avoid this store when the male, heavy set blonde manager is there. I have never had a positive experience with him. Rude. Short. Not very helpful. He looks like he hates his job and wants everyone to suffer along with him. The young girl who assisted me today looked intimidated to ask him questions about my online coupon. Will go to midway or drive by Clairemont and peek to avoid him. Can’t beat special/​clearance/​bogo items.

Wow so this place has no john Frieda or Paul Mitchell products. I went to Von’s and they have a some of both products then I went to cvs and they have a bunch of Paul Mitchell products. What the hell. Will probably not come back here.

Came here yesterday for the first time and was not only greeted right when we entered, but was also attended to by the employees.
I came here with the intent to purchase the O*P*I Expert Nail Lacquer Remover; and the gentleman that answered the phone when I initially called for the product was very helpful and friendly, as was he when we checked out.
On a side note I have to say I absolutely LOVE O*P*I’s Expert Nail Lacquer Remover. I did a search for the top ‘np removers’ and this one was highly recommended. After trying it I can certainly understand why and believe its high recommendations were certainly deserved. What took me almost 2 – 3 minutes per nail now took me only 30 – 60 seconds for a whole hand instead… and this was an O*P*I Liquid Sand polish. Wonderful!
Now to tie this product recommendation back into this review… My only negative comment is that I wish SBS sold the O*P*I Expert Nail Lacquer Remover in larger bottles than just 4 oz., but overall, good customer service on SBS’ behalf and hopefully in the future they’ll carry the bigger size of the aforementioned product. :)

I’ve never reviewed anything on Unilocal but I felt compelled to do it today since the reviews for Sally’s are so mixed.
The customer service at Sally’s was exceptional. The staff was eager to help and very knowledgeable. They helped me find the perfect bday gift for my sister. The store was busy and they we’re able to consult several customers simultaneously in a professional and timely manner.
I don’t know if they re-​staffed or became more cognizant of their Unilocal reviews. Regardless, they have corrected whatever earned their previous poor reviews.

I experienced such amazing and refreshing service and beauty advice from Tiffany! I came in extremely frustrated from the point LOMA Sally’s location because they were not educated on any of their products, and Tiffany completely changed my mood around! She had so much product knowledge and pointed me in a precise direction with any question I had. Amazing service and a fabulous associate! Thanks once again Tiffany! This will definitely be my «go-​to» Sally’s location from now on!

I honestly have never had a bad experience here. The manager (I wish I knew her name) is so attentive, knowledgeable, and understanding of your needs. I have come in multiple times and she always helped me find the right thing. I am a natural blonde, but I dye my hair to get rid of the roots. I died my hair out of a box like normal, but this time my hair turned purple! Came in and she helped me find just the right thing to strip my hair and die it to the color I needed. Now it looks amazing! She is the reason this place is afloat I guess. Note to the owner, give her a raise. Don’t lose her, she is your shining star!

I will never go to this particular Sally Beauty Supply again! The employees are rude and have lousy customer service skills.
I purchased a silk wrap kit, and when I got home and opened the package I found out it was a display only kit. The glue was dried up, and the bottle of activator was empty.
One would think the employees would be aware of this. I returned it to the store and
told the sales person they should be more aware of letting customers leave with a display only item, and when I asked to be compensated, you would have thought I was asking for a million $. This place really sucks!
You’ll get better service else where. Trust me!

Tiffany, the store manager, totally lacks any customer service, customer caring & most importantly customer understanding skills!!! Her inability to show any concern in trying to resolve my issue left such a bad impression — I will never return to the Clairemont Dr store.
The Rosecrans store resolved my issue with great customer service/​caring, please shop there; save yourself great anxiety if a problem arises!!!

Finally found what I was looking for after going to four beauty shops. The staff wasn’t that friendly, but also wasn’t really rude or anything. I won’t go out of my way or anything to come back to this location, but if I’m in the area and I need something I will.

Because of the rude ass employees of this particular location, I will no longer go to a Sally’s Beauty Supply. I walked in to this particular location on Saturday with my fiancée. I was looking for Paul Mitchell shampoo. She directed us over towards the generic Paul Mitchell shampoo. I was actually contemplating buying the generic shampoo and asked the employee if it really was comparable to the real paul mitchell shampoo? To which she snarled up her face and said, «I don’t KNOW.» and proceeded to stand there and look at us. When we were walking by the nail supplies she actually waved my fiancée and I out of her way as she walked by us. Seriously? don’t make the ghetto come out of me. Avoid this location, they have bitch ass employees who think just because they work at Sally’s, they can treat customers like shit. Get over yourselves.

Just like any other sally’s– you can get your all the DIY and generic beauty stuff here. Went in to get a slick flexible gel b/​c I don’t always want to spend $ 20 on a hair product. Inflation sucks and when I want to lessen the wallet burn, I come here.
I wasn’t sure between 2 choices, the male employee helped me and was a cool dude in a beauty store, just chilling and helping.