Safelite AutoGlass

5 stars for the guy who fixed my car. 3 stars for customer service through their hotline number. So that averages out to 4 stars overall on Unilocal.
I needed my windshield replaced as a small rock hit my car and I didn’t notice the damage until the crack got too big. :(The first time I called in to make an appointment the lady who took my information got everything incorrect. I had to call in two other times to get my information corrected (the first time, I had to correct the spelling of my first name and email address (which is why I never got my promised confirmation email)…the second time (once I got my confirmation email) because I realized that my work address was also spelled wrong). Whoever this lady is on the 800 number needs to be retrained because she got all my info WRONG.
Then comes the day of the windshield replacement. The guy (Cody) who helped me out came on time (despite my work being hard to find) and replaced my windshield within an hour. He was great, speedy, and professional. My car looks great and I am one happy lady.
I would recommend them!

I work all week. They won’t come to my work to replace my windshield. So I scheduled for today, Saturday. My car is three months old. I asked for an OEM windshield. She said not a problem, and if I didn’t hear from them it would be OEM. Person arrived today with aftermarket windshield. ?? Now I have to wait another week? No thanks. If you’re ok with subpar aftermarket windshields, SafeLite is perfect for you. Frankly, I like my car too much, and it’s a large investment. OEM only for me. Off to Subaru I go.

I have had nothing but great experiences with this company. Eric «Easy E» was my technician. Everyone at this location is very nice.

To whom it may concern,
I recently had my windshield repaired by your technician, Jose Sanchez, and I just wanted to say that I greatly appreciate his professionalism and compassion for for his services. He was very punctual and honest in his work ethic and I believe that is something to be recognized. Thank you so much Jose!!!
Sincerely,
Kelly Garner

I was initially a little stressed after a rock chipped by windshield on the way to work, but then realized there’s an app for that! After I parked, I opened my car insurance app, selected broken glass, created the claim, and made my Safelite appointment through that app, for that same day, all in less than five minutes. Immediately, I received a text and an email confirming my appt. of anywhere between 1 to 5 pm. About half an hour before they came, they sent another text/​email informing me of the actual time a technician would make it out to fix my windshield at work. Then I received a call from the Tech, just in time, letting me know he arrived. He gave me a quick overview and sealed my chip in a span of 15 minutes while I worked.
The process was very easy and stress-​free. I love that I didn’t have to take any time off of work to get this done and it was taken care of that very same day the chip happened. The tech was great and answered any questions I had. There is no other company I’d rather use.

This will be my third windshield in 3 years. Just bad luck I guess. Just wanted to say these guys go beyond my expectations. One business that has the best customer service. I’m most impressed with checking and double checking that your needs are met. Great communication. The finished product looks like a factory install. Thanks

Super easy to schedule a time/​date to have the small chip on my windshield looked at and taken care of. Did it all via the interwebs and text message. My technician, Alex, was awesome. Gave me a heads up when he was on his way, and said he’d let me know once he was done. I felt like I had barely gotten back into my place when he called me to let me know he was done. Did completely make the chip disappear, but that was never the expectation, I just wanted to make sure it wouldn’t develop into a much larger problem/​crack. And he was great about giving me all of that spiel at the start to not expect miracles. It actually disappeared abotu 60%, so I’m super happy.
Thanks for a painless experience!

A big thank you to the repair tech, Daniel Solsbery. He was so great at communicating his arrival time, was prompt, and extremely efficient. He not only repaired my windshield, but also cleaned my windows and floor mats. He also explained exactly how the repair works, and gave me overall five star customer service. Thank you! I hope I do not need another windshield repair, but if I do, I know who I am calling.

About a month ago the technicians at Safelite replaced the windshield on our Tacoma due to a crack. Upon driving away I noticed an odd clicking noise I had never heard before and wondered if something was wrong with the installation. This morning I finally had the time to schedule an appointment for Safelite to look at the windshield.
To my very pleasant surprise they found exactly what was making the clicking noise, a factory installed plastic gasket on the vertical sides of the windshield. They fixed the gasket so it would not flap in wind from driving and off I went very happy to not have any more clicking!
Prompt, friendly and knowledgeable service!

Very pleased with the service at Safelite. Their price was the lowest by $ 300 compared the other quotes, so I was skeptical but I went with it. I was pleased to pay EXACTLY what I was quoted, no extra fees. They arrived promptly and conveniently at my home. They were fast and friendly. I definitely recommend to others in need of windshield replacement.

I am very disappointed in the quality of the work done on my car today. The window on my rear hatch is noticeably off center (~2cm gap on one side, ~.5cm gap on the other), the broken glass left under the window is very loud when opening the hatch and they scratched my paint.
I have reached out to Safelite customer service, and I will update my review when they resolve the situation. At this point I would not recommend them and I would gladly pay 50% more to have the work done correctly at the dealership, and not have to deal with the hassle of re-​work.

ERIC WAS THE BEST! Here is my work order and date of service.
W/​O# 1 831 – 877 035
Date 9÷5÷2015
Thank you Eric, thank you Safelite!
I will see your team again soon. I have more work for you guys/​gals!

Courteous and Professional technician, window was fixed at work. Very Convenient!
Would Recommend to Family and Friends!

My 2010 Audi S4 recently got a crack in my windshield and I finally got it fixed. My insurance company uses Safelite, so I figured I would give them a try for the first time. I made an appointment on Monday for a Tuesday Appointment. Safelite was great. They emailed and called me to confirm. Also had options if I wanted to change my appointment. In the morning the technician (Gus) called me and let me know the time he estimated he would arrive. He was on time, and he finished the job in about an hour. Was very professional, and courteous. Payment was very easy, as my insurance company handled the part over my deductible directly through Safelite. The rest I paid via Credit card. All worked out. Very pleased.

No Customer Service!
My windshield was replaced and by the time the job was done (2 hours) the tech some how cracked the new windshield. It is so badly cracked that it can not be driven, but payment was expected anyway. I was asked to pay for a job that was destroyed, that cost me hours in waiting time, and was inconvenienced by the fact that I had to go through the whole thing again. Customer service was not helpful, nor did they care that I missed 2 days of work, and had to wait an extra two days for my car to be fixed.
This company does not care about customer satisfaction, AT All.

Coincidentally the windshields of both of our cars, an Acura and a Mazda were cracked by rocks from trucks a few weeks apart. As both breaks were unrepairable and became larger we decided to get them fixed. We called Safelite upon the recommendation of a family member and the quotes for both cars were good. In fact they were both less than the deductible on our insurance. The operator was friendly and gave us several special discounts, including only one call out fee for both cars. I received the quotes via email while I was still talking to her.
The follow-​up was very good and the technician came out to our house yesterday, but the windshield for the Mazda was the incorrect one. Rather than wait around and have them do one wind shield at a time, I decided to have both done today.
Mike, the technician called me in the morning and arrived about 1:45PM having said earlier that he would arrive between 1 and 2PM. He replaced both windshields in two hours. He was courteous and efficient. It was a breeze to take care of this without leaving home. All I had to do was drive the cars in and out of the garage and sign on the dotted line. As I saw that another reviewer had noted that stickers were removed and not replaced, Mike did ask if we wanted the stickers for the next oil changes put on the new windows.
All in all a hassle free experience at a reasonable cost.

Some punk broke my window so my inaurance company referred me to these guys. After ordering the window, they called back and made appointment for the installation. Annoying thing is that you cant actually get a hold of the actual store, everything gets routed through some central number. My biggest gripe is their front desk service or lack there of. I showed up and no one actually mans the front desk. Theres a bunch of people in cubes and one of them may or may not notice you and help. The technician was super friendly and although it took 2 hours to get the job done, it was done right. Also the cost was less than the initial quote which was a nice surprise. They have free soda and coffee but their wifi was down which was annnoying when waiting 2 hrs and need to get work done. Apparently its been out for a week and they didnt bother fixing. All in all more like 3.5 stars.

I came hoping I could get a crack in my windshield repaired from a flying rock off miramar rd. I was told it was irreparable and I needed to get it replaced. The nice receptionist at the front quoted me 179 and said I could call back and reschedule. I called back rescheduled and again confirmed that it was 179. However, when I came in I was given a different price at 218. The receptionist working at that time showed me the audit log on the computer and said 179 wasn’t logged. She gave me a discount anyway for 186 which isn’t too far off of what I was quoted before but was still mildly irritating because I made sure to ask several times the price before getting off the phone.
Otherwise all the technicians were nice and the job was well done which is what ultimately matters in the end.

My windshield developed a non-​repairable crack which required replacement. I called up my auto insurance which has an included glass repair/​replacement policy. They were able to make the Safelite appointment for me in 2 days. It’s very convenient how Safelite is able to come to your location and perform the work there as opposed to having to drive out to a shop and be stuck there for a few hours.
However, they do give you a fairly large time frame which the repair guy can show up. I was told he’d be there between 1:00 and 5:00 PM and he ended up showing up around 3:00 PM. Overall, it took just a little bit over an hour to complete the windshield replacement.
It is an aftermarket (non-​OEM) windshield but from initial inspection the work and fit looks good but I haven’t enough time to put any long drives on it. The good thing is that Safelite is large reputable nation-​wide company. So in theory if I have any issues I should be able to get them resolved anywhere.

Our anniversary weekend was ruined when someone broke into my car by shattering my rear passsenger side window — as a result, after I had submitted my police report and insurance claim with AAA, I was informed that I could use Safelite as one of the options for window replacement.
While I was told that they were a 24-​hour operation, the soonest that a mobile window replacement van could get to my place was yesterday (the break-​in occured on a Saturday)… however, the quality and professionalism that Mike showed and demonstrated on replacing my window was second to none. Additionally, while I had been informed that the job would take 60 – 90 minutes, Mike got it done in 45. All I had to pay for was the $ 100 deductible.
If (God forbid) anything else happens to my car windows, Safelite AutoGlass will definitely be my first option to go to.