Royal Fleet Limousine

We used Royal Fleet Limousine for a group of 12 high school seniors to attend prom. The driver Jarvis was very courteous and respectful to the kids and the parents. The limo arrived exactly on time. Service was great. We could not have asked for more.

The goods: great rates! I love that the rate included tips, gas, and tax. We reserved a 12 psg limo for a bachelorette wine tasting party around Temecula on a Saturday. This cost us $ 650 for 7 hours! The best deal around. Complimentary rum, vodka, water, and sodas. Andy, our driver was very nice.
The cons: Well, they’re really not cons but could use improvement. The limo was clean but the interior could use a lil repair. The lights were outdated and were almost falling off; I believe some were out. The A/​C could use a little more boost. I don’t know if it was squeezing 10 people in a 12 stretch limo sedan, but it got warm at times. Also, we were a few minutes late on our itinerary because our driver missed an exit, but he (Andy) was super nice and very friendly.
The bottom line, I will definitely book them again and would most definitely refer them to my family and friends!

ROYAL FLEET DOES NOT DESERVE YOUR MONEY.
This company has unbelievably subpar/​dense individuals working there.
Here is the back story. I was looking into getting a limo for my husband’s 30^th birthday. Royal Fleet was running a special that seemed like a great deal. Since it seemed too good to be true and the website offered very little info, I sent an email over to the company with questions like
What does the special deal include? What kind of additional charges could I incur?
What kind of deposit is required?
What is the cancellation policy?
Are they fully insured?
I thought it would be better to send an email with all my questions as opposed to sending numerous emails. I didn’t get a response back so I decided to call. The man I spoke with sounded like a frat boy at 5am on a Sunday morning. I was going through my questions and he recognized me from the email. He then said «Oh yea, I didn’t respond to your email cuz I found it annoying. I dunno… something about it was annoying to me. yea»
I was stunned! I don’t care that he found my questions annoying. I actually expected him to. But even the most inept person would know to not TELL the customer they purposely disregarded his/​her email because they found the questions «annoying»! A customer service company without an iota of service or common sense should NOT remain in business.
If you’re really price sensitive, take Royal Fleet’s price quotes and ask another company to match it. Don’t give Royal Fleet your money!