Ross Dress for Less

This is my favorite Ross! Why? Because the staff work extremely hard to keep the store in good shape and they call for back up cashier when the main line gets too long. There is just a since of mindfulness about getting it (i.e., customer service) right. Also, Shawn, one of the manager’s is very professional and courteous.

The workers I’ve encountered are so miserable. The place is understaffed, you can never find help with the furniture. It’s unorganized and items are not price tagged.
If I wasn’t desperate at times for inexpensive art and comforters for my staging business I would never come here again.
The pregnant manager needs to go on maternity leave already or be fired for poor customer service.

This would be pretty cool store if they only picked up the pace when checking out! I absolutely hate standing in line at this store because it’s a never-​ending wait. It feels like I spend the most time standing in line than actually shopping! In addition to being slow, the store is junkie quite often. Looks like a lot of clothes are piles on top of each other instead of hung up or folded properly. I know they could be better if they just do better!

Would only give it one star, but I know I’ll be back just for the fact that their dress selection is awesome. This Ross is always super busy, lines are usually very long with only two people on the registers. Plus you gotta add in that one of those people is usually helping those with returns, so really only one person checking people out. The place is usually average when it comes to cleanliness and organization… that is until you get to the dressing room, which is where the place really goes downhill. First off, the lady that I always see who’s assigned to the fitting rooms, super rude. In fact, last time while I was in the dressing room, I’m not sure what she did exactly, but she did/​said something to an elderly woman and the woman’s daughter went off on her for doing/​saying whatever it was. So the fitting room lady argued with the woman’s daughter for at least a good 7 minutes. And the lady’s daughter, over and over again, kept telling her to basically calm down, quit being rude and to use the word «please.» Also on my way out, I heard a man talking to his friend that the lady was super rude to him as well. Now to address the cleanliness of the fitting rooms… disgusting…it looks like they never clean in there. There’s dirt everywhere and it just looks very run down. I’d much rather shop at Marshalls or TJ Maxx, but like I said, Ross has an amazing dress selection and that is the only reason I’d come back to this one.

Usual disorganization of clothing but if you’re willing to look around you can really get some great finds. The shoes I got there are working great and also look pretty good. I was surprised by the selection but disappointed when I couldn’t find any basketball shoes in my size. Only smaller and bigger. Size 12 isn’t that uncommon.

This is the worst Ross ever, it’s always dirty and they are so lazy that when you check out they can’t even hand you a recite she says take it off the receipt machine. I was like what you can’t hand me a recite with my cash, so lazy geez. They need to get better people I feel like it’s such a chore for them to even smile. The only nice people are the security team they greet you and smile wow what a concept.

Stopped by on a Sunday afternoon and while the place was busy, it was neat and organized. I’ve been to some pretty trashed Ross’ and this was not one of them. Perhaps it was still early in the day??? I was able to find what I needed and only stood in line for a couple minutes before the nice gal at the register rang our stuff up and we outta there without any issues.

Easily the worst Ross I’ve ever been to.
Walking in, the lighting was extremely gray and dim, making the store look depressing and run down. The racks were barely stocked and the store seemed to lack much merchandise– and the majority of the merchandise they did have was on the floor. Also, the checkout line was very long and not moving at all. Honestly, I was surprised there were even people who found something worth buying in this store!

Waited 10 minutes for someone to print my receipt because it was out of paper. Seriously this place has terrible customer service. Go somewhere else.

One of the worst stores I’ve ever been to.
Took my niece here to buy her some clothes for work-​and casual, if the store had any inventory.
She is a little small, petite thing-​about a size 1 or 2. We looked for almost an hour and found virtually nothing. The clothing racks were a wreck. 16 was mixed in with 6, jeans were everywhere and there was NOTHING everywhere. Don’t waste your time going here.
The biggest reason for the single star was the staffing-​or lack thereof, to be more accurate. ONE cashier, ONE guy with a SECURITY STAFF badge-​it said just that-​who store in the middle of the store doing virtually nothing. And no one else that we could see. We walked a few doors down to Styles For Less. See my (very different) separate review.

This Ross is less stocked than Mira Mesa and La Jolla. I hardly found anything here. The lines are ridiculously long here too.
I notice that their shoe area is smaller than others and less stocked too.
The kids clothing racks are bare many times. Very disappointing. Mostly when you have four kids so it helps to do a one stop shop.
They have good customer service though. The staff is friendly and always pleasant.

Lots of cool merchandise at good prices. Store is pretty organized, despite the fact that this place gets foot traffic.
Nice shopping center w/​a jamba juice & coffee bean within walking distance.
–2 stars bc the checkout line is a nightmare and I came at noon on a Monday (it’s not like it was a Saturday at 6pm). A long line w/​only 2 ppl checking ppl out.

Worst fucking Ross I’ve ever been in. This place is a fucking waste. Been in here the last 2 times on a whim and both times their systems have been down. Only accepting cash gives them some kind of high and mighty attitudes and shitty service. Not once was it announced on the PA or notified to customers walking in. I just had to stand in line for 15 minutes just to look like an idiot and return my items. Don’t waste your time. Go to Marshalls or TJ MAXX located in the same place with better service and items.

I used to work at a Ross while I was in college. It was one of those odd jobs that no one really wants to admit to doing. I totally understand the hard work that comes with working at a store like this because customers can be messy. I feel like this Ross is a little bit more cluttered than the other Ross stores because it’s smaller.
I love Ross in general because you can get super cheap things when you’re on a budget. When I move, I’ll probably buy all my home goods here because it is definitely cheaper than Home Goods, Marshalls, and TJMaxx.

Terrible customer service with only one cashier working in the middle of the afternoon! Left my items and walked out.

This place is a joke, I came to buy some rugs for my new apartment, as I walk thru the department, it’s like hell broke lose, they need to have someone recover at least every hour. All I saw was this old man who couldn’t speak English and this poor old ladie carrying a huge chair to the front, I was feeling so sorry, because she was trying to help everyone but she can only do so much. Then the see the manager on duty Stephanie, ON HER PHONE WITH THE LOSS PREVENTION GUY. This store needs a new management team.
The only good thing I can say about this store, is the price, I mean after digging from the floor rugs after rugs, I found one for $ 9.99 for a 5×7 sweet;)

Good deals when u can find them underneath all the mess! Looks like a hurricane hit the store

Really here for one thing huge line waiting and only one register open how sad. I only went in to purchase a bag as a present and the tag wAs not even on the bag. When I got to the line there was one person on a register and one taking returns the line was getting and it did get long so it took forever to get out

Unconditional fan of Ross Dress for Less (especially this branch in Carmel Mt.) since day 1 of my San Diego life. Who says quality is not good? I still own clothes bought when I moved here 13 years ago! It is my favorite place to go and buy fashion gifts (together with the 10 dollar malls) for my friends abroad. I always go there with no expectations, and see what I can get. And I end up buying more than needed, just because I get such great deals! I love their sandals collections, the mini-​dresses (most of then between $ 10 – 15) and many items for the house, like towels, pillows, etc, more fun and much variety than at Target, for example. I totally recommend this Ross, more now than ever after the reshaping and cleaning the different departments and adding more signage and space between different items. It is always a pleasure to buy a lot for less!

Some days are better than others. «Never the Same Place Twice» is kind of right.
I hit and miss here. Somedays I leave with boatloads of haul, others, I see bare racks and aisles and picked over stuff and leave with nothing.
I think the place is due for a remodel soon too.
I do like the security/​doormen. They always are friendly and open doors for the customers :)