Rooter Hero Plumbing

I worked with Jose. He fixed a broken gas line under my new home. As a new homeowner I was terrified as to what to expect but Jose did a fantastic job taking over and telling me step by step what was happening. The cost was more than fair! and I always felt like i was in the right hands, this company and Jose will go above and beyond to make customers happy! I highly recommend them to EVERYONE!
Stephanie
San Marcos!

The 1 STAR is for pricing and not work performed.
I Had Rooter over to quote me a price on installing 2 angle stops (aka shut off valves) for my bathroom sink, raise the shower head one foot, replace a drain and overflow pipes and install a tub and install a new temperatures valve. The bathroom has been demolished to the studs and the vanity is also demolished so access to all pipes and fixtures are easy to get to.
After I explained what I needed, the representative kept telling me how large the job was, that there would be a lot of soldering and how extensive the work and that they would have to cut a hole in the wall and create an access panel (going into the next room) behind the bathtub.
I asked how much and he said he was not authorized to give me a quote but would have to consult with his office who would provide a quote. He and his associate spent 15 minutes outside next to their van speaking with their office. I finally went out and asked how long it would take. He said they were done and he then showed me a detailed quote for each specific project. The total came to over $ 2,600. This quote was up to 10 times more than one of the three other estimates from licensed plumbers I received.
Plus Rooter have a 10 page contract to sign. I was not aware plumbers required contracts for small jobs such as this one. The contract resembled ones I have seen when doing home additions and large paver jobs. The quote was very high and he kept telling me how big the job was, and how much work was involved. He was preparing me for the «Ranch Santa Fe» price instead of a reasonable price.
DO THE HOMEWORK and get at least 4 quotes. You’ll be surprised how much you can save.
UPDATE
Work performed today, 1÷29÷16, by another licensed plumber took in 3 ½ hours.
If I divide $ 2,600 by 3.5 I get $ 742 per hour for plumbing work that Rooter was quoting.
Ps; I supplied all parts and fixtures except the 2 feet of 1″ copper pipe, flux, solder and propane.
Update: 1÷29÷16
Received call from Rooter wanted to speak to me about the review. I told him that my review was on point and agreed with him that my review was on pricing and not quality of work performed. The caller (do not remember name) also said that the 10 page contract was required to be provided for all jobs and if I did not get a contract from the other plumbers then they were not doing their job. I learned something here. He said that the pricing given to me by his employees was not accurate as it did not reflect discounts given with each added job. He said that the men that came over were only quoting by each task and not by a group of tasks.
ADDITION 2÷3÷16 — even though the man sent to my home to scope the job was new, there was a supervisor with him who should have caught the error. OR the people in the office that the plumber said he was speaking to who provided him the prices should also have noted the errors. Regardless, there were enough fingers in the pot that someone should have seen the wrong prices being quoted to me. How is the average person not familiar with plumbing costs to know when they are being quoted ridiculous prices. END ADDITION 2÷3÷16.
He did not say how much lower the quote would have been if a group quote was given.
ADDITION 2÷3÷16 UPDATE
Forgot to mention that the man who called from Rooter offered to pay 50% of what the plumbing job cost me to change my 1 Star as his goal was to get to 5 Stars and my 1 Star was not going to help. I refused and told him readers should be aware of my pricing experience. END ADDITION 2÷3÷16.

Beware of rooter hero charging you absolutely rediculous rates if you are having a plumbing emergency! My mother (68 years old) had a «plumbing emergency» which consisted of the main sewer line being clogged close to where the home sewer line intersected the city. Every time my mom would run the shower or sink etc. the pipe would back up and sewage would backup into the bathtub. Rooter hero came out and quoted her $ 17,000 to clean out the pipe, build a cleanout valve and put epoxy in the pipe from the house to the tee where the house line meets the city. This is a a substantial job, but does no way justify $ 17,000!!! I believe what went thru the plumbers mind was let’s take advantage of this older women, after all she is nervous about what is happening and she will have no clue what the scope of work is when I describe it to her. My mom agreed to the estimate which was presented on an iPhone (not easy for some people to read, especially when agreeing to an estimate in the thousands). I ended up calling the plumber half way thru the project and instructed them to only perform the clean out of the line and build the clean out valve, which still cost $ 5,000. Rooter hero, let me ask you this, if I had three competent plumbing companies to bid this scope of work, do you think the average cost out of 3 bids would be $ 5,000? I would bet, absolutely not!!! After the whole event, I spoke with my friend who is a plumber and he said for $ 17,000 you would be able to get all new plumbing fixtures and copper pipes throughout the entire house ! Customer beware, if you are under the pressure of a plumbing emergency, do yourself a favor and hold off until you can get multiple bids before you agree to proceeding with any work! Sad to see companies preying on uninformed home owners.

Devin the service tech was awesome. Called and within an hour he had arrived and cleaned out a drain fpr us. He went above and beyond assessing two other problems I had and giving me a quick quote. Awesome service, and he was nice and pleasant not like so many plumbers that come over with an attitude.

Luis P. was awesome. He is very friendly and knowledgeable. He took care of my problem quickly with first time quality results. I will call Luis P. for all my plumbing needs.

Great job!
My toilet clogged and overflowed in the middle of the night. I needed it taken care of quickly for the holidays. I called Rooter Hero Plumbing the next morning. I was immediately given an appointment for the same day.
Gabriel and Jeff showed up promptly, wore booties into the house, were personable and had it fixed in no time at all.
Excellent service!!! I will call again when in need of a plumber :)

Luis T. was a fantastic plumber. He was professional, friendly, and proficient. He was able to diagnose the problem and fixed it the same day. We trusted him enough to leave him a key while we went out. When we had returned, not only did he complete the job to our standards, but he cleaned up afterwards. That was above and beyond.
We were very pleased with Luis T and the company as a whole.

Please stay away. Most dishonest people, looking out for their own pockets to maximize their profit. The honest truth is I called a plumber to help me with a pipe leak, they stalled and refused for 2.5 days, damage got worse, until their «expert» recommended a $ 10 000 re-​pipe of my entire property. Next day I spent $ 230 to find a lead detector, found leak, fixed it for $ 50. DO NOT TRUST.

Ehsan is an amazing service specialist that knows what he is doing. The thing that this company reflects is patience, and upfront honesty. Good work guys!

We called Rooter Hero yesterday after my husband did all he could do to unclog an awkward bathroom sink drain. Mike D. came on time, was very personable, and careful to protect our floors. He showed my husband the secret to reinstalling the P trap in a very small space, at an odd angle, i.e. He went out of his way to give us the least costly solution — and only charged us a nominal fee! We will definitely be using Rooter Hero and Mike any time we have plumbing issues in the future.

Great experience with Rooter Hero Plumbing! Couldn’t have asked for a more wonderful experience. We had «Major Plumbing!» Done. Rooter Hero saved the day. Plumbing was Handled my Andre over seen by Dennis. Couldn’t be more impressed by a great group of young men. (More on these are needed.) The «Finished Work.» Wow, that was handled by Jose De La Trinidad. With also help from Dennis. Speechless, Amazing work and detailed was done. We had new tile replaced in 3 areas. Drywall patched and painted, couldn’t even notice work was done on walls. Besides everything looking new. I definitely recommend Rooter Hero. And for Jose Trinidad, I will recommend to all my friends that need bathroom remodels. Amazing tile and drywall work Jose! 10 stars plus.

I called rooter Hero plumbing out when my mainline drain backed up because of roots. Mike came out and laid out a few options for my problem I went with the promotional price for snaking my mainline he pulled roots out and offered a free camera inspection… There was soon many roots my line was so bad and I had no idea what to do. Mike assured me that he could take care of any situation and we decided on the 2^nd option to clear all the roots out and also get a great backup warranty. He Hydro jetted my mainline and after he was done he put a camera down the line to make sure he did a good job, and there was not one root in my line. It’s been 2 months and we haven’t had one problem. We went from getting backups every other week for a few months to none, and all for a great price. I will be referring rooter Hero plumbing to all my friends and family. Mike your the best! Thank you

Andre and Kieth came out in a very timely manner. They came and gave a free estimate for an immediate issue. Andres determination to take care of my issue was appreciated because he had tried several times with no success, and he could have stopped and recommended more work, which means more money. But he didn’t, he kept trying and was able to get it done. All the while being sensitive to our needs and a true professional. I don’t usually do reviews, but when someone deserves it I have no problem. thank you, Andre

Andre was friendly, professional and respectful. I really appreciated his help. It took a little too long for them to get here, but things happen.

RooterHero did a poor job of demolishing a wall in my bathroom to repair a plumbing leak. I was lucky they did not burn down my house when they soldered because they directed the flame toward unprotected drywall. The inside of the wall was scorched. They discarded my premium shower head with the trash and said «too bad» when I asked for it to be returned.
They came into my home hellbent on doing a bathroom remodel and, when that option was denied, did a sloppy job, left me a mess to clean up and put me in a position to pay someone else to complete both the demo and the plumbing.
No heroes in my book.

We had a leak in our garage that was coming from the bathroom above! We needed someone asap to come fix the problem as the drywall in the garage had let out from the excess leakage. We called several random plumbers around our area that we found online and they all charged anywhere from $ 120 – 150 an hour to just come «look» at the problem! Rooter Hero Plumbing was the only company that would come out, no charge, to check
everything out and tell us where exactly the leak was coming from. They even had a same day appointment! Dennis and Ruben came out and they were so professional and kind! The leak was coming from our toilet. They fixed the leak the same day and even fixed the hole in the garage ceiling. Excellent service! We will definitely be using them again (but hope we won’t have to)!!

We feel we really lucked out when we found these guys on-​line! We had an under slab gas and plumbing leak– Devin and Michael were quick in getting a quote and quick to get the work done. They are professional and the truly the nicest guys. We had another apartment building have a sewer line that had deteriorated a week or so later, so we had them give us a quote pipe busting a line and installing a new one –they were quick and clean and talked us into the correct fix vs the cheaper one, another company quoted us the cheap fix and that was more expensive than Rooter Hero’s fix which entailed a lot more work.
We are very happy with them and now we have a new plumber for all our other properties.

Thank you for making your mistake right
So happy to see that you care about our neighborhood and cleaning up the mess.

Don’t waste your time. They came to un clog my kitchen. After 2 weeks it clogged again! So, They came out again and offered a «jetted» service for 250! Whatever get it done! Again, two weeks later… it was clogged… AGAIN! At this point they blamed it on the builder… so I contacted the builder. The builder showed me through the camera how clogged up the pipes were! I’m thinking to myself-​wth did roto rooter do?! I just paid them a lot of money!!! Called hero back-​complained all the way to the top. Had managers calling me and coming to my home just to say– «there’s no way we could’ve jetted these pipes, there’s a hard 90» ok, whatever! Get the hell out of my house and refund my money! Don’t waste your time
They are all obviously non educated and not customer friendly. I did get my $ 250 back– if you ask me I should have got all my money back!

Had a clog in my kitchen and shower so I called Option One (they did a good job for me a year ago and I still had their #) but they were bought by Rooter Hero. I had a 2 hour window and right when it hit it dispatch called me to let me know the technician would arrive in an hour or so. I appreciated the call… better than left waiting and not knowing.
Travis showed up ready to work. He assessed the situation, asked questions, started working and unclogged the line. A few things that stood out were his knowledge, left a clean work space and overall respectfulness. He offered suggestions for the future and I’ll gladly request him for future clogs.