Robert’s Auto Service

Got an oil change here. Very friendly, great service. Parking lot is a little small but they make it work.

First time customer leaves happy!
What can i say beyond expectations. The most attentive and kind staff I have ever encounter at a Auto Service.

After endlessly searching for a reputable mechanic, a friend recommended RAS so I Took my car in after the engine light came on and within an hour Larry called to let me know what was wrong. Larry thoroughly explained all work that would be completed and I really appreciated that because it’s very rare these days to find an honest mechanic! on top of superb customer service, they sent a text the next morning letting me know that my car was ready for pick up! Thanks Larry and all the mechanics that worked on my car!

We have been taking our cars to Roberts for years now but this week they really exceeded my expectations. I brought my car in and thought I needed new brakes or brake pads. I know absolutely nothing about cars and they could have told me anything and I would have gone along with it. Instead they said my brakes were fine. No charge. That’s integrity. I am more loyal customer than ever. Thanks Keith, James and team.

Excellent and knowledgeable — — Mostly these are honest people doing a great job!!! They are not a discount repair shop so may not be the place if you are looking for a cheap fix, which is the only reason I didn’t give them 5 stars. My experience has taught me that you get what you pay for and I believe this goes double when it comes to something like car repairs. They have fixed a couple of my cars and when I leave it is REALLY fixed.

A light came on on my car as I was headed up North, so I decided to stop here. I have a BMW 325ci. They were very friendly and they helped out. I believe they added water or coolant for me. They told me there was a leak. And they just recommended me not to drive my car until I got it fixed. They were honest and I would highly recommend them.

I don’t even know where to begin!
I WAS a regular client with the Valvoline oil change centers where during my last oil change they told me to change my battery SOON. I asked what SOON meant, they simply shrugged and repeated the same thing. That was a couple months ago, so I figured SOON had come and gone…
This morning I brought my car to Robert’s Auto Service because it’s the closest AAA facility to where I live, and they said it’d be a good idea to test the battery before simply changing it. As I was chatting with the technician, I grabbed a keychain (buy 5 oil changes and get one free). He then did these amazing things:
1. He told me the battery tested out strong and didn’t need to be changed thus saving me an easy $ 100.
2. He gave me a coupon for a free oil change.
3. He didn’t charge me a dime for the visit!
Robert’s Auto Service has a new loyal customer… goodbye Valvoline!

so im always hesitant to go out and get maintance done I guess it’s because I’m used to dealing with a bunch of ass holes trying to rip me off, well no need to look any where else for your automotive needs, customer service is GREAT here and to top thing off its manager is a really upstanding guy. I will Def be taking my future automotive needs here, and I recommend all to do the same

These guys are amazing. I thought i ruined my engine and was going to pay at minimum $ 660 for a new oil pan but they were honest and save me a ton. They are very friendly and funny guys. Great exp.

Gold standard of auto service. A company that stands behind their service and won’t quit until they finish the job correctly.
I had the misfortune of getting a faulty water pump installed in my vehicle. It was a manufacturers error. A couple weeks after my $ 350 water pump job (which at the time I felt was expensive) my pump started leaking coolant. I brought it in, they paid for a rental car, and my vehicle was fixed the next day (I had thought).
Then a few weeks later the same issue happened again… Miserable. I brought it in, they gave me a rental car. And fixed the problem again. And a few more weeks goes by…
And my car leaks fluid AGAIN. I’m furious. I couldn’t believe it. How could they overlook this. I was speechless and it had now been a couple months since I had gotten the original problem fixed. I was stressed and wasn’t sure if they’re going to take responsibility or diagnose something else wrong with my car.
Sure enough, they apologized for the manufactures error. And instead of trying to fix it this time. They installed a brand new water pump. Gave me my THIRD RENTAL CAR and payed the bill for the third time. That’s 3 rentals cars they’ve paid for racking up a bill over $ 100 bucks!
So the next day I went back to pick up my car. And i’ve had no issues since.
If you’re looking for a straightforward price for vehicle repair. Without getting jerked around by shiesty mechanics… then look no further. These guys have you covered. Thanks Roberts!

Reply to the business owner’s message.
This bad review was written after a strange feeling when we left. He just quoted unrealistic prices varying from 4 to 7.000 dollars. This was because he didn’t want to work on my car. So the offer wasn’t even made other than, give me your money and good luck going to the junk yard. That is not honest advice, and especially not professional. I mean, don’t mention even numbers. I have not achieved ideas, or advice to move on with.
Again, they just want your money, and I know a lot of American folks out here get very soft hearted when customer service skills treat them as kings. But I don’t let this nice behavior control my wallet with no outcome.
At least he could have listened to the car before taking it in for diagnostics. That’s not something. Giving that ”honest” advice would have been much more appreciated by then.
STAY AWAY FROM HERE FOLKS!

Those guys rip you off with friendliness. I left my car for checking my engine because it was overheating.
After checking I came by the day after and they gave me the diagnosis that the engine was broken.
In the diagnostic report they mainly paraphrase the symptoms that I described to them. The price he estimated was more than 6.000 USD.
After 2 weeks I made it to repair my car for just 200 bucks with a thermostat, housing, an oiltreatement.
So, I don’t recommend this if you’re on budget and you want to keep the money for other things. This place will make you go bankrupt and rape your money with the mask of friendliness.

Iv been going to this place for over 5 years now, there nice and professional establishment. They are also honest and I think that’s one of the most important things when it comes to car issues. James is extremely nice and goes out of his way to get you the lowest cost. I highly recommend this place!!!

To start, my father is a mechanic and I quickly realized how difficult it is to find a good mechanic when I moved down to Southern California. My truck didn’t pass smog and I did not have the computer to check what was wrong with my truck. I was referred to Robert’s by a local mechanic.
I went to Robert’s to get my diagnostic done and I was initially sad when they told me it was a base two-​hour diagnostic for $ 200 to get what I needed done. But like my father likes to say «they had me by the short hairs». I went along with it realizing that the money was an investment, furthering me from the surely higher ticket I would get for an unregistered vehicle. They called me and told me that I needed an oxygen sensor and asked if they should fix it and then smog the vehicle. I am cheap and I know how to fix it so I told them not too.
When I arrived at the shop I explained my situation, recently graduating from college and waiting to go off to graduate school. I am broke and paying any amount of money over $ 20 makes me feel like I have arthritis in my fingers. They were EXTREMELY kind about my unwillingness to pay someone else to do this. They even knocked down the diagnostic price to the one hour charge, instead of two, because it didn’t take them two hours.
Overall, they were extremely kind and honest. Hard to come by nowadays. They knew what they were doing and were willing to share some knowledge with me. I will be returning to the shop next time I need any work done and I highly recommend this shop to anyone in car trouble.

My favorite mechanic in town. Super honest, very upfront and sweet people. You don’t have to know a thing about cars to understand what’s wrong and they always give a fair assessment. Highly recommend going here for anything you can.

This is the best place to go for your auto needs. They are honest, nice and always available. If they don’t have what you need, they know how to get it for you. They have helped me with knowing only the necessary parts/​services for my car when I couldn’t afford to have everything done. The employees have been there for a long time too which to me is a really good sign that they enjoy their jobs. They also give you a ride to work when you have to leave your car for repairs!

This shop came highly recommended and they absolutely got the job done when my SUV needed some work. Super easy to work with and really conscientious about keeping the bill low and fair. When my check engine light came on right after a service, they checked it and said it was likely something transitory. They reset the sensor and told me to keep an eye on it instead of immediately doing an expensive repair.
A really trustworthy shop — in an industry where it’s not always easy to find someone competent and trustworthy.
Good peeps. Recommend highly.

Came here on a Saturday as a walk-​in because my jeep had a small leak and I wasn’t sure where it was coming from. Larry Reuss helped me out no problem. Turns out it was a very minor problem and he fixed it for me. I was in there about 1 hour. I watched how he interacted with other customers. Very honest with everyone. He made everyone including me feel like family. Never pushed any «extra» services. Just straight to the meat and potatoes of the problem. They whole crew seems very knowledgeable and to be an expert on just about every kind or car. I think it is safe to say that I found my new shop for just about anything I need to get done on my jeep. Very military friendly. Come out and support a local family owned business!

My family has been going to Roberts Auto Service for over 20 years! Great mechanics, honest about what works needs to be done and when and the staff is very friendly! These guys are passionate about what they do and look forward to giving your car back better than when you left it. The technicians are very well trained and specialize in either foreign, domestic or motor bike repair.
I would never think of going elsewhere for any of my car needs; oil change, brakes, smog check, etc.

Took my car to Pep-​boys (my boss recommended them) at first, the guy told me my headlight connector had been melted & told me to just go to a pick n’ pull & replace myself… so I had my bf attempt to fix the melted headlight connector. No luck.
I called a couple places around PB, but unfortunately they were hard to understand or they couldn’t understand me (no English?)
Last attempt, Roberts. Called the day before to ask if they could fix the problem, brought it in 7:45am the next day. James took my info & my keys & said he could text me when they find out the problem. I work in an office and am constantly on the phone, so the texting feature was amazing. I received a text & called ASAP they found the problem & it wasn’t a melted headlight connector, but the wiring.
My car was fixed within a couple hours and I was more than thrilled with the price!!!
They close at 5pm and have an after hours key pick up option. That was great also! Thanks guys for being so efficient and fast!