RoadOne

OK so here is another review from the Repo man about this crooked outfit. I have been to this lot 3 times trying to get the same vehicle. Every time we return they ask for something else that they didn’t ask for the previous trip. I will let you customers in on a little secret. The reason these people make it this difficult to get the car back is if you don’t pick it up in time they lien sale it and your car is sold right out from under you
the reason this review holds more weight than any other is this. I own a towing and repo yard and I deal with people who’s cars I have repossessed and towed for parking issues. Everyone deserves to retrieve their property without having to go through hell and this crooked company is exactly who gives honest tow companies a bad name

Horrible attitudes and no sympathy. Towed on Labor Day weekend. Was charged «after hours fee of $ 47 because it was a holiday, even though they were fully functional and open. Just wow. Karma. Karma. Karma for roadone towing.

If I can give no stars I would. Really bad customer service. And extremely expensive. Never again.

WORST SERVICE I’ve ever received! Avoid this place at all cost! You’ve been warned! My boyfriend and I were hit by a drunk driver and our car needed to be towed, getting your car towed is never a good experience but the fat obese old man at the front desk made it even worse. This company needs to re evaluate their staff. Now a days customer service is the essence of every business. This fat lard was rude, incompetent, lazy, with a horrible attitude. Take your business somewhere else where they care about their customers. No stars for you Road One! (If it were possible)

Im not much of a Unilocal person and made an account just because of my experience with road one via phone and location. It’s not always a great feeling getting your car taken from you and put in a lot. Everyone I talked to made that bad feeling much much worse. The lady was sarcastic, and had probably the worst customer service ive ever experienced in my entire life. Wish I got her name. By the time I figured out what lot my car was in it was considered after hours. Was charged many absurd fees. The place itself is dismal with just one dirt road leading up to a building. These people rip everyone off. You’d think they’d have enough money for a light and paved road. Hopefully I wont be at there mercy anymore.

Karma.
Look it up.

Worst service I ever had. Girl at the front desk so bad keep me for 2 hours refuse to sigh paperwork. Drop my car out side with forklift. Didn’t provide any help. Very bad experience.
Never will work with them again.
Girl at the windows you have to learn how to speak with people.
God bless you all !

Waited over 2 hours to get my car out. Girl at the front desk is incompetent and left markings on my windshield.

Crooks. Terrible. Be careful because they will lie cheat and steal to get their «fee».

Great driver (John). He was extremely confident, courteous, professional and personable. I would highly recommend this company for your towing needs above any others that I have encountered in San Diego. John is a complete asset to this corporation and he made my towing experience almost enjoyable (if that is even possible under such circumstances).

The exact, and I mean exact, same thing happened to me last month (Los Angeles).
I was legally parked at a meter with my handicap placard prominently displayed and, after looking around, saw no other signage (no designated handicap spaces either), walked about 25′ to my intended destination, spent about 1.5 hours in the store and returned to what was now a vacant parking space.
I called 911, explained everything, was transferred, explained everything again and, after spending an hour or so on the phone, told that my car had been towed and impounded (no reason given) by the DOT at a location with which I wasn’t familiar. I called the number I had been given and received a message stating that the facility was closed for the evening and would be open at 8:30 a.m. the next day.
I arrived at my destination around 3:00 and returned to my vehicle at about 4:30. By the time I was able to obtain the proper information needed to contact the location, the time was 5:45 p.m. (operating hours are 8:30 — 5:30). I was 8+ miles from home, no way to retrieve my car, had about $ 2 in my wallet (about $ 50 short of a cab ride). How could a mistake this severe happen and why? Who in hell would tow and impound a legally parked vehicle displaying a valid handicap placard? I finally arranged for a friend to pick me up after work but didn’t arrive back at home until nearly midnight.
Moving forward to my arrival at the impound location.
I’ve been driving for 30+ years and have never had a single parking violation so I didn’t know what to expect. After providing the information requested by the attendant, I received several documents (some required my signature) and was informed that I needed to pay $ 307.60 for fees /​fines. Unfortunately, my reading glasses were in my vehicle so I just paid the turd so as to expedite retrieving my car.
I also received a parking citation in the amount of $ 88.00 for a no stopping /​standing violation making this a $ 395.60 parking debacle.
I am contesting the tow/​impound as well as the citation and plan to file civil suits against all agencies /​individuals involved. In addition, I also plan to file an official ADA complaint and a DMV discrimination complaint. I believe that someone made a statement about sometime soon… Well, I believe that time is now.

No complaints. They came quickly and billed State Farm.

There’s going to come a day sooner rather than later that we all go looking for the people that were the cogs of this corrupt system we’re trapped in. Towing companies are going to be on the list. «It’s just a job» isn’t an excuse and «I’m just following orders» isn’t a reason, get right with yourself because being a scumbag operation doesn’t bode well for your future.

Being towed is never a good experience, but the treatment i got at the National Av Road One location certainly made it a little better.
My husband was volunteering downtown for the Rock and Roll Marathon Expo. Being disabled, he was trying to find a parking spot closer to the Convention Center and parked on 10^th Av which was lined with parked cars. He had a disabled placard prominently displayed on the rear view mirror. He never saw a No Parking sign. When he returned he couldn’t find the car anywhere and finally called SDPD and found out that the car had been towed because of the Padres game.
When I got home from work I got someone to give me a ride to retrieve my car. While I was there another lady came in to pick up her car that was towed from the same place. It turns out 20 cars were towed from there. I didn’t notice the name of the young lady that helped me, but she was very nice, courteous, and professional. While she was getting my car I was talking to the other lady waiting and said how happy I was that the clerk was nice. She said that she had been very nice to her when she called on the phone earlier, so she made a good impression on both of us. She got my paperwork processed quickly, got my car for me, and had me on my way. I thanked her for being so nice, and she thanked me for being nice in turn.
I have no reason to be mad at Road One. I am kind of disgusted with the city though, since they’re making a pretty penny on those 20 cars that were towed. My hubbies good deed of volunteering cost us $ 306.50 for the tow, $ 55. for the cab ride home, and $ 52.50 for a parking ticket. It’s also going to cost me a $ 100. late fee because now I can’t pay my rent on time. Total cost: $ 514.00.

I came home from the Copley YMCA last night and parked my minivan. Apparently, I was blocking someone’s driveway, and didn’t know it. The parking sucks where I live, and I’m really careful, but it was dark.
I went out this morning to go somewhere, and it wasn’t there. I called SDPD, they said that it had been impounded, and gave me the telephone for Road One. Road One does all the impounding for Law Enforcement according to their website.
I called them, and they said it would be $ 441 (ouch! yikes!) to get it out on Monday (¹¹⁄₂₃).
Considering the fact that I’m on unemployment and have no savings, I’m calling everyone that I know to see if I can borrow the $$ to get it out. If not, I won’t have a vehicle anymore, and it’s hard enough to try to get a job with one, and virtually impossible without one.
I will post an update as soon as I have one.
Life sucks!
So after calling and emailing everyone that I know, I managed to scrounge up the $$ to get it out. I called today (Sunday) to confirm which location to go to, and how much. Today I was quoted $ 394, but I’m taking every bit of cash that I have with me to make sure that I have enough. And they don’t waste any time putting a lien notice on it, the records department said that it would go on it on Tuesday. But if all goes well, I’ll have it out by then, if not, I will be vehicleless.
Monday update.
A variety of my friends got together and loaned me the $$ to get it out. Road One was nice enough to charge me $ 394 plus a $ 45 ticket.
That was $ 178 for the towing, $ 102 for an impoundment fee (that the City of San Diego gets, of course), $ 114 for three days of storage, and last but least, a $ 45 parking ticket for being 1ft over into someone’s driveway.

This one is totally my fault.
On Friday, my last day of teaching, I had a really, really emotional day and started crying while driving home. I decided it was best to park as soon as I could, and parked in the first open space I could find then went inside to my house and calmed down for a bit, emerging about an hour later to meet a few Unilocalers at Toronado.
Alas, that was not to be. You see, in my emotional state and ridiculous haste I had completely neglected to see that I had parked in front of a driveway. That’s right, a driveway. I dont’ know how I did it either. What I do know, is that within the hour I was inside, the owner of the driveway came home, was pissed he couldn’t park, and then called the police, who proceeded to have my car towed.
Needless to say, it was not a good day. In fact, it made an already emotional day horrendifying, and there was more crying, needless to say. After calling the po-​po, I was told my car was at RoadOne towing. I called the main line, and the woman, Nancy, was very kind and helpful. I made it down to the tow yard with a friend, and the tow driver, Jose, was extraordinarily friendly – which was good, because I don’t think at that moment I could’ve handled a mean guy. We joked in Spanish and English about life, soccer, politics, driving, etc, and then he reminded me to also pay my DMV ticket, as it may not have remained on the windshield but I was still responsible for it. I was pretty grateful for the advice. :)
All in all, it was a very expensive and emotionally trying cost to pay for my foolishness. However, it was made better by a friendly, professional staff. I was glad that if I had to be towed (which I fully deserved), it was with these guys. Especially Jose, who made a bad experience much better.