Rite Aid

Love how i waited 1.5 hrs after «20 min» wait only to be told, after i checked my status, there was something wrong with my insurance. During this time I waited I see this happening to others. Rite Aide, your business is terrible. And how many more bad experiences can I have with «Rite» Aide?

My local Haggens pharmacy closed and they moved all the prescriptions to this Rite Aid. They are clearly overwhelmed and there is usually a long line to drop off prescriptions and to pick them up .I expected a little confusion as they are clearly overwhelmed by sheer numbers of new clients. What I didn’t expect, however, was slow service accompanied by rude service. I have never had so many service related problems with a pharmacy. Ever. I called for a refill, and needed to speak with the pharmacist. The phone rang forever, and when it finally was picked up, I was disconnected. Twice. The person on the phone was surly. and unhelpful. Today I went down there to pick up 2 prescriptions. I told my husband «guarantee there’s a screw up». Sure was. I won’t get into the details as this is long enough, but the woman who waited on me was nice, but didn’t know, how to handle the situation and she turned me over to the pharmacist, who was just finishing being rude to someone on the phone. Then she was rude to me (didn’t get her name) I just walked away. I will drive out of my way to go elsewhere. This store pharmacy is perhaps understaffed, and definitely needs retraining in customer service.

This location is always busy but never empty on stock.
The service I receive is always excellent. The aisles are always clean and clear and the parking lot is never too busy.
I love their ice cream. You really can’t beat their prices on soda and snacks or liquor.

As far as local pharmacies go, they have been as good as any. The staff are real people who talk to you with respect and as a human being. The wait is usually 20 minutes and I like that I can shop around the store and then buy my stuff at the pharmacy. The pharmacist is friendly and involved with his team and customers. I recently switched from Costco and am very satisfied. No more walking through a huge store to get to a pharmacy with shorter hours, less customer service, and an hour long wait.
*Bonus category: Ice Cream counter! I’ve visited 2x in the past few weeks as it has been so hot and they are a good, cheap option. Granted the staff hate putting on the hat and scooping the ice cream, so don’t expect service with a smile. I will say it’s worth it though. A great treat to cool off with on a hot Summer day.

This is a review mainly for the pharmacy. I went to fill a prescription over a week ago and never heard back. When I stopped in, (over a week later) to follow up, they said they were waiting on my insurance and doctor to authorize the prescription. The pharmacist then handed me back my prescriptions since I made a comment saying that they have had it for over 7 business days and have yet to get back to me about a prescription that usually takes 30 mins to fill. I took the prescription, walked outside and called the doctors office and they said the authorization already had been processed.
First off, the pharmacist at the drop off counter was talking to the other pharmacist and workers behind the counter on top of one of their friends who stopped by to drop off food. It was the worst customer service I have ever received at a pharmacy and they kept going in circles. I had to contact my insurance and doctor to fix the issue that they weren’t competent enough to handle themselves. The pharmacist and pharmacy techs here are not good and do not know how to communicate to their customers. Go to another pharmacy that knows what they’re doing and you’ll have no issues. Even the elderly woman who was behind me said she didn’t like this particular pharmacy and to go somewhere else.

We used to go to CVS few years back and switched our account to Rite Aid and have never looked back.
We love our pharmacy on 17^th Street in Costa Mesa. Their service is outstanding, they know us by name and are always serving with a smile and warm greetings. Their staff is friendly and efficient. You can even get an annual report at the end for tax purposes with complete accounting.

The store itself is fine; clean and well stocked. But the personnel seem so unhappy, hardly a smile in the joint. What’s wrong, Rite Aid???

This is for the pharmacy exclusively. I come for convenience only period. I was already under the weather and it became a shouting battle between my dr office and the very cold pharmacist to get my prescription. Can anyone be professional anymore? Steer clear

This review isn’t exclusively for Rite Aid, but since they’re just as much a part of the pain in the ass discount system we have in every chain store they get the collateral damage today. I went in to this location to pick up a prescription I had transferred so I could receive their $ 25 promotion (UpRewards coupon) added to my Rite Aid card. The next day I went in to pick up 2 bottles of contact lens solution armed with my Wellness+ card, my ID, and 2 manufactures coupons I had directly printed from Rite Aid’s website. When I went to pay from the items I was told by the cashier that I had to spend the entire amount of the rewards in one transaction or it wouldn’t go through, and with the coupons I had it was too low. No problem, I added some shampoo that I needed. Nope, still won’t work. Finally 20 minutes and 3 cashiers later, they discover that the card had not been properly calibrated to their system and the coupons were overriding the wellness savings that are automatically discounting the items. Confused? So am I. Eventually we got it to work and I received the Wellness card instant savings of $ 4, plus the coupon saving of $ 3 each, plus the $ 25 transfer promotion credit. On top of that, I earned a total of $ 6 in Uprewards that I have approximately 14 days to redeem (actually sooner since they become void at the end of the year) not to mention you’re only allowed a maximum of 2 Up offer rewards per month. What I thought was going to be a quick and easy transaction ended up taking way too long.
What ever happened to the days when you walk into a store and the price you see is the price you pay? I’d love to return to the days when you find something on sale and that’s the actual price you pay without having to perform calculus in your head with all the promotional discount offers, rebates, value cards, membership promotions etc. Grocery stores are the worst, particularly Ralph’s who make you log in online and add each individual sale item to your personal account if you want to receive their discount. WTH? Albertsons (which I think actually just got bought by Safeway) got rid of those stupid discount cards a while ago and it’s like a breath of fresh air. These things are supposed to make our lives simpler not more complicated. In the end I did save money by shopping at this Rite Aid but at the cost of a long and undeserved headache.

Came for batteries. They had every single one except for the one I needed. I needed a CR1620 battery. They carried literally everything but the one size I need.
No, never again.

Not only annoyed but incredibly put off! Please do not state that you have a «photo center» when all you have in fact is a run down junky kiosk that is either broken or printing low quality pictures. If you are going to have a feature and advertise it, you should make sure it works!
Heading to target as clearly even a thirty minute drive will be more worth my time and at least if something goes wrong I can get help from someone that is actually «trained on these machines »

Perfect! Rite Aid is great for me and my family! I mainly go there for their first aid, so many great things at great prices! I remember trying to find a cheap blowdryer, $ 100 at other stores, $ 15 at Rite Aid! I still use it today. Keep up the good work: D!!!

Lines are always long. I’ve never seen both registers being used. There may be 5 pharmacists working but if they only handle one register at a time than customers like myself won’t be pleased. Today, there was only two customers in front of me picking up their medicine, but it still took almost 20 minutes. Occasionally they can’t locate my medicine which is frustrating. To their credit, employees have always been nice and apologized for the delays.

05÷13÷14 (12:30pm) — i called corp rite aid this am n told them wat a sunshine one of their employee was being (sarcasm) to me this morning. had to tell her to keep her mouth shut n find her facts before flapping her mouth. the customer service jamie made note and that they will have a mgr contact me regarding my +up rewards. and that this store should’ve had known how to resolve my issue and that is to honor what the ad stated, whether it was a mis-​print or it could be the computer. so now, I just got a call from the mgr apologizing coz he had confirmed with other mgrs at other store locations wat i had said n for how i was treated. n he said that he just wants to take care of what i need. to please stop by n pick up my $ 10 gift card when I can. thank u bill and rite aid.
05/​13/​2014 (9:00am) — writing another bad experience with this store. the same lady with wavy/​curly hair was helping me…
I had bought 2 nyc (liners), n 2 nyc (nail polish). the ad stated, buy 2 nyc get 5+ up (limit 2)… now my +up did not print out and I had pointed that out and she just started flapping her mouth instead of investigating further… now I had also purchased 2 bath therapy, the sign in the shelf said that buy this bath therapy ($ 1.49 ea), get 3+ up… and she sees it in my receipt that it had printed (2) 3+up’s total of 6+ up… and she started saying that «how can you only pay $ 1.49 for this bath therapy for each and receive 3+up, there is something wrong with the computer». I started to laugh in my head, coz this woman obviously doesn’t know what money makers are. and what and how couponing works. rite aid really need to give some of these workers some classes how the basics money makers and couponing works… and please add some customer service classes along the way. anyway, the manager bill was nice enough to try and speak with me and I had told him that other rite aid workers (lemon grove and mira mesa location) would know how this works. he told me he does not know how to do it. I’ll be late for work, so I told him that I would just call the customer service 800 number to get this resolved and I did while driving.

I went to the pharmacy at 12 to pick up a prescription for my 4 year old son, who was also with me, and was told it would be ready in 15 – 20 minutes. After shopping for 5 minutes, my son and I sat down near the pharmacy since he wasn’t feeling well. After 20 minutes I walked up to see what the status was and was told that someone needed to talk to me. One of the pharmacists asked for my insurance card (which is on file) and I handed it to her, she said it would be another 15 – 20 minutes because there were people in front of us. Even though I just stated we had been waiting for 20 minutes already. After 50 minutes in this store with a visibly sick 4 year old, I was finally given the medication. I am the only one home with the kids during the week, have no family in town and found waiting 15 – 20 minutes not bad, so as to not have to come back up to the store with a sick child later. Had I been told it would have been closer to 1 hour, I would have returned after picking up my older child from school. I am not one to complain, at all, but this just tipped me over the edge.

Thinks I like about this Rite Aid: (PS JUST remodeled)
1. They still have the fun square shaped ice cream scoops from back in the day; when they were called ‘Thrifty’ — they still call it Thrifty ice cream
2. The layout is easy to find what I need
3. They have these fun new ROLLER hand baskets
4. The people who work here are always nice
5. Sometimes their garden area has great deals! like I just got 20 lbs of potting soil for $ 2.
How can they improve? I think I’d love them if I always went and found a slamming deal every time.

Design of this store WAS horrible… you used to have to walk to the center of the store to see all of the aisle labels…
Now…the store is clean, well organized… staff appears to have had some customer service training… our maybe they are just proud of the store now!
Good job, Rite Aid Corporate!!!

It seemed to me that they mixed too much different things in a place that was supposed to be a pharmacy, so when I saw some frozen food or a lot of festivity decorations was really funny. You can find useful things though, and the staff is OK, although they should smile more. There is always a line, but the service is quite fast. If you become a member getting a membership card for free at the store or online, your expenses might reduce every time. I would have to say that they have healthy food and nice quality ones, but the place needs more… product orientation, if you know what i mean :)

Good location, plenty of items available and some good deals.
I am still finding it odd coming to terms with the fact that cigarettes and alcohol can be bought in a pharmacy together with candy. This makes these things healthy right? ;)
I am giving three stars for the following reason:
1) The staff members never seem to be very happy or welcoming.
2) No matter what time you go in there is a line.
I have yet to try the ice cream!

Overpriced stuff, but they sell Thrifty brand ice cream by the carton and that’s a good enough reason for me to stop in with my kids.
Chocolate Malted Crunch ice cream? Hell yeah baby.