Real Deal Mattress

Review on 6÷17÷16:
Unfortunately we have to update our review due the delivery issue we experienced on 6÷4÷16. I will get to the point 2 delivery guys arrived on-​time, they un-​boxed the base we purchased inside their truck and then I suddenly heard my husband yell «It’s falling, it’s falling!» as he ran out to try to catch the base but to our dismay it was too late it hit the pavement. The base was taken inside our upstairs bedroom and there we saw the corner had been damaged by the fall. We brought it to the delivery guys attention and though they saw it, they did not say a word of reply to us, no emotions, no apologies, no acknowledgement of what they did, they did not take ownership of what occurred, no nothing. They brushed it off as if nothing happened. Then during final inspection we noticed on our mattress a brown stain, it appears it came from one of the delivery guys dirty gloves. We paid the delivery guys the $ 150 delivery fee and contacted Real Deal. We were told they would replace the base and delivery it the following week. We were told with the mattresses it’s common to get blemishes. But my husband watched the delivery guys remove the plastic from the mattress as it was brand new and no other areas of the mattress had the brown spot stain. We were told if we can’t live with it then they would replace the mattress as well. But rather than hassle with also replacing the mattress we decided to try to clean the stain off ourselves and luckily we were able to remove the stain. We were told that 1 out of 100 delivery/​setup this type of misfortune happens and it just happened to be on our delivery. Though they did replace the base at no cost to us, we were inconvenience in that we had to block off time on another Saturday to get our base replaced. It’s truly disappointing because the mistake could of been avoided had they not been rushing our delivery/​setup and had they not been so careless. They are supposed to be professionals in their field. We were trusting them, we were trusting Real Deal, we were trusting JD and his team. Yet their delivery guys were careless and had no customer service skills. That was evident when they didn’t apologize for what they had done. If they do several 100 deliveries then this kind of mistake shouldn’t have happened. It’s really unacceptable.
We had to update our review as we had already recommended Real Deal Mattress to many of our coworkers, friends and family. We had to inform them of what happened during our delivery/​setup.
We had to be honest and recommend that when it’s your turn for your delivery/​setup make sure you watch the delivery team like a hawk and hope you are not the next 1 in 100 to be unfortunate to have your newly purchased product be damaged simply due to the fact that the delivery team was not paying attention and did not watch your new investment careful.
We had to take two stars away as we feel the delivery/​setup is just as important as the experience of buying a bed or base. In some cases, maybe even more important as it’s the last impression of the service received!!!
Again we still recommend Real Deal Mattress but just be aware of their delivery team.
Review on 5÷30÷16:
My husband Jay and I just purchased a mattress and adjustable base from Real Deal Mattress and we can’t thank JD enough for being so informative, patient, and helpful! JD and his team Joe and Eric listened, asked questions and really worked with us. They gave us enough space to decide on options and provided us enough time to think things through. We had a great experience with purchasing our investment. JD really values his customers and cares about making them excited about their purchase. My husband and I can’t wait to get our new «Cynthia» bed and adjustable base delivered. Thanks again JD for all the deals/​discounts you sincerely provided to us. It helped us feel more secure with our purchase. We will definitely recommend you to all our friends and family. And when the time comes and we have kids that need the right beds for them we hope to see you and your team again to do business!

Believe the hype. These guys are not only really attractive, they know everything there is to know about mattresses and taking your sleep to the next level. We decided to stop here first once our old mattress started failing, purely based on their outstanding Unilocal reviews. Well we decided to end our search for another store right after we got here. It was obvious we would not find a better deal, better customer service or a more knowledgeable staff than they had there. The guys had us try out a few different mattresses and pillows and really took their time explaining to us about the latest mattress technology. What a great experience. We ended up getting a really excellent deal when we were ready to buy. We actually ended up having a minor issue with our mattress later and JD and the guys completely took care of us.
I cannot say enough about the customer experience at this store. These guys are the best.
Stop searching for the perfect mattress store. You have already found it. Come in and let JD and the guys take care of you.

Joe was awesome, helpful, and friendly! Will return !

This is my first review on Unilocal,and it’s because this place is just that awesome! I was introduced to this store through Hardcore Fitness where JD, the store owner and gym member, had generously sponsored our team. Our team met at his shop and the moment you walk in, you can’t help but be impressed with the layout and atmosphere. It’s very clear that the store is about quality and creating an experience focused on the customers. Although we had gathered at Real Deal Mattress for out team gear and photos, I ended up walking away with two of their Bedgear performance pillows!
Prior to the Bedgear pillows I was using a down pillow that I spent a fortune on and that was a mistake. My sleep was descent but still a good amount of tossing and turning. I thought the problem was mattress related and never suspected the pillows. After talking with JD and his knowledgeable staff, I was convinced the Bedgear pillows were the way to go. I bought two, one for me and my wife, and that made a world of difference. It’s been 2 weeks with these pillows and I’ve had the best sleep in these 2 weeks than I could even remember. Thank you Real Deal Mattress!

All of the 5 star reviews about Real Deal are completely accurate! After doing some research online, I had developed a game plan and had a good idea of how mattress sales worked. I looked up mattress specific stores on Unilocal and made Real Deal our first stop.
Eric welcomed us, offered us a beverage and a pillow, and directed us to some mattresses that fit our needs of comfort, support, durability and most of all, budget.
We really appreciated being given a couple options to try, take our time, and make ourselves at home without the pressure of a pushy salesman. We could have fallen asleep in the store thanks to the clean smelling air, the sounds of the numerous water contains, and the ambient lighting. Eric, Joe, and JD (the owner) kept their distance but would stop by to answer questions or to go into detail about some of the mattresses’ features.
Eventually, when we wanted to take a break to talk over lunch, we notified JD and he still didn’t pressure us. He just took notes on which beds we were interested in, gave us his card, and thanked us for stopping by.
We returned after lunch because of the satisfactory experience we had and the quality of mattresses available. We proudly ended up investing a Posh+Lavish mattress with adjustable bed set after spending about 5 hours in the store, stayed well passed closing, and felt no pressure to purchase or leave the whole time.
I highly recommend stopping by Real Deal! They set the standard for mattress buying.

Perfect place to buy a mattress. Great customer service and they have so many options. Their show room is really nice and clean!

Gorgeous showroom, lovely staff, great mattresses = an awesome shopping experience. I’ve got my eye on some comfy pillow next time I’m in!

Well, that was the easiest mattress purchase we’ve ever made! JD is awesome. He could probably «sell a ketchup Popsicle to a woman in white gloves.» I wish he sold more stuff so we would never have to buy anything anywhere else :)
We’ll be back, JD! Great job!!! Your business is impeccable, and we can’t wait til we need another mattress!
Seriously– look no further than The Real Deal!

Real Deal Mattress rocks! The new adjustable beds are out of this world! And they massage too! I love the showroom and the awesome selection… pillows too! The service is always top notch, that is for sure! Thank you Real Deal Mattress!

Just purchased my first mattress from Joe at the Real Deal. I felt bad walking in 20 min before closing, but it was the earliest I cld make it after work and I could not stand sleeping on my bf’s old mattress another night! Joe reassured us we cld take our time and showed us various styles while giving us time to try and talk out our options. We got a great deal and can’t wait to have our new bed delivered tom! (=

I was not in the mood to go matters shopping. I’m 37 weeks pregnant and my husband interrupted my nap to go, but I’m very happy that we went. The first thing that you see when you walk in is a little lounge area with a coffee maker, water and a bowl of candy. My two year old was very happy about that haha. He got a sucker and enjoyed the big fish tank and the play corner which had two tvs, books, blocks, and other toys.
They gave us two pillows with disposable covers and got us started. It didn’t take long to find the perfect mattress for us. We were in and out in under an hour.

As soon as you walk in you can tell this place is different. JD was the first person we came in contact with and he was a customer, overhearing their conversation you could see JDs passion, knowledge and excitement to help the customer. Honestly I’ve never seen or heard someone talk about a mattress quite like that.
Joe got us going trying out different pillows and mattresses, assessing our feedback of each but at the same time being great at no trying to influence is one way or the other.
We spent quite a bit of time going back and forth trying to decide what we liked best and did not feel rushed or pressured at all. The crew was all there to help us with any questions/​concerns.
Really is no other place like it. Highly recommend these guys as not only are they extremely professional but extremely knowledgable!

I just felt what heaven feels like, I don’t want to get out of this amazing bed! I tried this Posh and Lavish all natural luxury latex pillowtop mattress… OMG it is beyond comfortable, it was hard to get up and leave the store after experiencing this, I never knew a mattress could be that comfy !!.I work 14 hour shifts, spend the other half of my day in the gym so my body is always aching and exhausted, but this mattress makes me forget about all of that! If you haven’t been to this store it’s absolutely beautiful and makes you feel like you’re in a spa …, and JD and his team are by far the best, knowledgeable and so helpful in helping meet your needs !

WOW… all I can say is wow. When we walked into this showroom we were blown away by the incredible selection of beds, sleep systems, and all the comfort accessories needed for a great night sleep. As you walk in there is a peaceful serenity in the air — setting up the right environment to lay down, relax, and enjoy the feeling of each bed until you find your match made in heaven.
They have every mattress available on the market to cover the needs of every customer that walks through the door. JD and his fantastic associates take the time to get to know your individual needs as a customer to ensure that you can get the best night of sleep. The personal service is incredible. Take time to relax while the kiddos play and watch cartoons in the kids corner.
I knew as soon as we sat down on the Posh and Lavish luxury latex mattress that we would have to take it home. Being an active couple — we both have aches and pains from head to toe. Being able to lay down and experience a mattress that supports and cradles every inch was incredible. We had to test out the adjustable base. Having a dog, we love to enjoy our mornings with some news, puppy, and coffee in bed — so being able to have an adjustable base, and not have to deal with building pillow mountains was a must. JD showed us the incredible Zero Gravity option on the bed… and now there is no other way that we will ever sleep! The feeling of comfort and allowing your leg muscles to relax is incredible. Between that and the gentle massage vibrations, I drifted off to sleep right there and then.
Having the mattress and adjustable base at home has been life changing. No more issues going to sleep, no more tossing and turning. Just restful sleep every night, better productive days, and more energy for fantastic evenings. What more can we ask for?
If you’re having trouble sleeping, back pain, feeling sluggish — this is the place to go.

So I needed a bigger mattress, and the only place where I needed to look for one was Real Deal. Since my last review, Real Deal Furniture has been replaced by Real Deal Mattress. Same guy (JD), same business model of making people happy with great deals and service– Only thing is that now, all JD sells now are mattresses, box springs and bed frames.
After having slept on the mattress for the better part of a year, it still feels like I just bought it and I couldn’t be happier with my sleep, or the experience I have once again received from JD and the guys at Real Deal Mattress. And they STILL have free candy. Double win!

Real Deal is the real deal.
I had bought a big sofa from them few years back and I was very happy with the quality and the price.
I needed a good mattress and didn’t even have to search on Unilocal this time. I went right to Real Deal. After talking to JD for a while and trying a few mattresses, I decided on the Beautyrest Black Evie. I have seen the mattress in Macy’s and Sears before but the price was way too high even with the sale. I told JD that’s the mattress I really like but it’s out of budget. JD worked real hard with me on the price. I ended up buying it. I think there is a reason why we keep going back to Real Deal. It’s because they treat their clients right every single time. Great atmosphere, amazing sales staff and good prices. It’s a business model that’s hard to maintain by many but never fail if you stick to it.

If you truly want the Real Deal, you have to look no further! JD (the owner) and his team are phenomenal!
1^st the shop can be a little tricky to find, it’s across from the Zion market by a bike shop (they have a crazy sign out). But this «little» shop is nothing but. Once you walk in, one of the team members greets you, they immediately start you on your mattress journey … But if they are busy and you have to wait a sec, they have a great «lounge» area with some treats :)
Getting to the mattress … JD was the one to actually help my boyfriend and I pick out the best bed for us. 1^st we were customized with a pillow to fit, our body & sleeping positions, then the mattress trying (I call them mini naps) began. We tried several and JD was very informative and helpful as to +/-‘s of each. Once all is said and done we couldn’t walk out and we brought «The Lexi». But you can’t just walk out with the mattress, don’t forget to be sure to get a couple of those amazing Bed Rest pillows :)
Moving, need a new mattress, time for an upgrade, or just want the best pillow ever?! Go to Real Deal, you won’t be upset! Even if you’re «just looking around» (:

JD and his team at Real Deal are unmatched anywhere in this business. I’ve been to Real Deal numerous times and each, and every time, they cater to meet your every need. JD, Joe and Eric really take their time to truly get to know and understand your needs. I spent a couple of hours just demoing the different mattresses. JD really explained to me the difference between latex, memory foam and the hybrid. I honestly had no prior knowledge about mattresses but JD is so knowledgable and took the time to show me around the store and figure out what suited my needs the best. He really will work with you to get you the best deal in town.
Not only are JD and his team extremely helpful and knowledgeable, but the store is beautiful. The ambience is so relaxing and peaceful. They even have a little play area for children as well. I recommend Real Deal Mattresses for anyone looking to really uncover their sleeping needs (JD is the best of the best) and looking for a great deal!

We unfortunately did not buy a mattress here but I was very impressed with the service! They have mattresses ranging from $ 400+ and give superior service! As soon as we walked in, we were greeted by one of the associates. We were offered a pillow (according to our sleeping style) and a sanitary cover for the pillow because they truly believe that you need to have a pillow to get the full mattress shopping experience!
The guys totally didn’t pressure us and we felt like we were family! We didn’t end up getting a mattress here today but we would definitely come back for our future mattress needs!

Literally just purchased a mattress. Everyone that works here is down to earth and extremely respectful. Nothing was rushed. No one was standing over me asking «What do you think?» every 3 minutes.
I was educated about every type of mattress, the pros and cons, everything!
These guys don’t get enough exposure. I highly recommend making this your first and only spot when looking for a mattress.
Special shout out to Joe for his assistance!