Randolph F Alexander, DDS, MS

At age 28 I had lost a tooth (not sure what’s it official name) but it was on the side. I went to other ortho’s but they told me I would need a bridge. I didn’t want to get an ugly fake looking bridge to cover that gap so I went to see dr. Alexander (referral fr my dentist) with an idea and asked him if there was any possibility he could close the gap with braces instead of artificial teeth (and because I had over crowding in the front) he could/​did! He was the only one in San Diego willing to work with my idea. Because of him I have a great smile– these people are truly genuinely good kind natured people, the both of them including Mary. Thank you from the bottom of my heart to you Dr. Alexander, thank you for all your sincere help. I should have written this review long time ago. Thank you.

Very slow with orthodontic progress! This is my second time with braces, I had the best orthodontist the first time. Unfortunately he has retired. The wife comes off rude and fake when she tries to be nice. The doctor sees me for 10 min, maybe 5 min on average and hardly does any work. He is not meticulous and does not spend the time on my teeth as I would hope for. The total appointment is at least 1 hour long+. The doctor gives no options and no explanation for clients about the treatment course. He is completely milking it and working as little as possible for as much money as possible. I get the impression he does not enjoy what he does at this point in his career. I want to know why my teeth are hardly ever adjusted when the doctor sees me. This place is like a factory. Too many patients at one time. I am not impressed with my outcome at this point. Mary and the other girls are keeping this place open. They are lovely. I wish I could see someone else, but I am already locked in with payments. My teeth are still crooked and the doctor doesn’t seem to pay attention to more than one problem at a time. I prefer a more multitasking plan of care. I do not approve of this system. They will adjust only top or bottom per visit. I asked for stronger bands but I was quickly hushed… I feel like I have no say in my care. I am not ever asked how I think things are going! I am not asked if this care mets my expectations.
My teeth should not require this much time. It’s been 1.5 years now. My top 2 front teeth overlapped, very slightly. The bottom were overcrowded, only in the front. I had braces when I was a teen. The process was 2 years total and my teeth were a train wreck. I had teeth coming out of the top of my gums, head gear, the 9’s. I am so tired of coming in this office and spending a whole hour driving for each appointment for little to no progress!
It’s sad what money can do to people. Please do your job the right way. People notice. I see hundreds of people a day! This is a small community. I work with some to the most prestigious people in San Diego. People ask me who my orthodontist is and if I would recommend him. My answer is «no» at this point. Find someone else.
Maybe if so many patients weren’t booked at the same time it would allow the time required to preform your care to it’s max potential. Communicate with your patients. Ask questions. Tell them what you see. What you expect.

I was a patient here in 2007 –2009 and I had the worst dental experience ever. Due to the lack of professionalism coming from both Dr Alexander and his wife (who often targeted me and my family when we came in). I came to his office in hopes of fixing my teeth as they were crowed. My parents went out of their way to bring to the office and the dental assistants usually are the ones that worked on my braces and I usually saw Dr Alexander maybe 15 mins of my entire appointment. I as far as I could tell at the time was the only patient they MADE brush their teeth before taking off my bands and than again after taking off my bands it was rather embarrassing to say the least. My smile is much worse condition than it was when I went to see him and he made no effort after my last appointment when the initial destruction happened to make the appointment to remove my braces (OH! He accused me off causing the cracking after he spent 20 mins scrapping my freshly brushed teeth for the 2^nd time My friend had joined me at my finally appointment and was there she noticed that he spent an usual amount of time «cleaning» my two front teeth and than got up and started treating other patients… I waited nearly an 1 & a half to be told I had to wait for my parents to arrive before the appointment would be finished at which point should have set off the red light that he was screwing me and my family over) At one point they told me only one of my parents would be allowed in the office after a fight with Dr. Alexanders wife over a scheduled appointment that I needed to attend. I am now finally starting to repair my smile but due to Dr. Alexander I lack the confidence to smile as the fact my teeth are ruined I have been scared to smile since 09. Its sad that you ruined a teen girls life Dr Alexander and your wife is still just as rude and unprofessional and the fact you have to buy your Positive Unilocal reviews shows me that you can’t get a positive one without pitching a Starbucks card, Its sad that my family spent the amount of money here that they did just so you could blow off my dental work because my parents could afford to take me to a few appointments. I am guessing by the end of this review you and your staff will be scanning through files trying to figure out which pissed off form patient i am, all I can say is if Mary hadn’t brought us to your office I wouldn’t have a screwed up smile like I do today. Biggest waste of money anyone could have spent. You promise your clients that they will leave with smiles that they want but yet I left with two front teeth cracked and braces to be left on till 2013 with no effort of taking them off. What were we suppose to just call and say «Hi its «so and so» and we want to schedule an appoint so you can charge us another 157 $ or so dollars to remove her braces and than get her two teeth filled and than another to have her braces reapplied so that you could scam us into another two years of braces and head gear. No thanks. I hope for all potential clients reading this you understand that I came here because someone I know and trusted referred me as she is or was (not 150% sure anymore) a staff member of Dr Alexander and I hope you find another dentist because I can’t say you’ll be happy with your services here. I wish you all the best and hope your smile is what you want but you won’t find that with Dr Alexander or his wife.
P.S
I had considered a lawsuit for the destruction of my teeth and to get him to pay back the dental loan they forced upon my parents but I figured its a waste of time because he would probably just offer to carry out the rest of for «free»

My entire family, my 3 girls and my husband have been going to Dr. Alexander for a bit over 10 years. I have found him to be a fabulous diagnostician. All 3 of my girls required the 2 stage process. Yes, it took a long time, but, there is a flat fee and no additional charges, should more time be required.
My youngest has a very small mouth and had teeth coming out every which way. Dr. Alexander used the expander to widen her mouth to accomadate all her teeth not needing to extract any. He never wants to remove teeth but wants to keep the mouth intact so ensure a perfect smile. In fact, I think my youngest will be getting her braces off next visit!
I would highly recommend Dr. Alexander, and if fact have. Yes the office is very busy and there is a long a wait which is frustrating, but good things comes to those who waite:)

Just had my consultation with Dr. Alexander. Amazing experience!!! The office is well designed, a very comfortable yet fun atmosphere. The dental assistants and the office administrators have superb service! He really knows how to hire! The woman at the front desk was very lovely. My meeting with the doctor went very well. He definitely knows what he is doing! He went to Duke for crying out loud. Anyways, he is a lovely man, very friendly, and definitely enjoys what he does. He definitely showed me that he cares about what I want, and is going to help me achieve my dreams of a beautiful smile. I am absolutely excited to begin treatment with him.

I have two boys who have been going to see Dr. Alexander for 5 years. Their braces have been on for a long time because their adult teeth have been slow to emerge.
We have found Dr. Alexander and his staff to be pleasant and friendly most of the time. The office can get crowded but it’s clean and well-​maintained. One of my sons has a medical condition that requires twice yearly MRI’s of his head, in order to avoid artifacts it is imperative that he have no metal in his mouth.
My son’s brackets are non-​metallic, and Dr. Alexander takes out the bands and wires before the MRI’s, then puts them back after the scan. We had a hard time finding someone who was able to accomodate this request and Dr. Alexander has been great in this regard.
Cons:
Appointments not scheduled a month or more in advance can be hard to get, we’ve had to wait more than a week to get my son’s braces back in after his MRI’s.
They allow for the breakage of two brackets over the entire duration of the braces, then you are charged. Many kids have their braces off after 2 years but my boys have had their braces on for longer than that. Once less than an hour after we left their office and we headed to another doctor appointment, my son’s bracket literally snapped in his mouth, he’d had absolutely nothing to eat (there was no opportunity) and only a few sips of water, I was with him the entire time so I know. We called them and they got us in later that day to replace the bracket, but later, after another bracket broke, we’d exceeded the 2-​bracket limit and the office manager wanted to charge us. I told her about the bracket that spontaneously snapped and she was very confrontational, told me flat out that that never happens and that my son had done something to cause the breakage. I started to get upset as I’d been with him literally every second and there was literally nothing. Dr. Alexander overheard the conversation and instructed her to let it go and we weren’t charged.
Overall our experience has been positive and I don’t understand all the one-​star reviews. I’ve referred three of our friends to Dr. Alexander and they have all been satisfied He is less expensive than some of the other orthodontists in town. If you are considering him I’d advise you to give him a chance and form your own opinion independent of the other commenters’ opinions.

A couple of years ago I went to Dr. Alexander for a consultation. I don’t remember a whole lot of the appointment other than him trying to sell me on the «BMW of braces» (his words, not mine) and thinking this was not the doctor for me.
So why am I writing a review two years later? Because all of a sudden, I recently started getting text messages saying, «Danielle, you are overdue for your dental visit. Please call Randolph Alexander, DDS, MS to set up an appointment.» Seriously? I had ONE consultation appointment, and now you have me in your system for check ups? I replied to the texts to remove me, but I keep getting them. If your system is screwy enough to bug people who are NOT your patients, then I’m really glad I never signed up to have you do anything more important, like fix my bite.

Both my girls see Dr. Alexander. We went to 5 different orthos and were most comfortable with the treatment he suggested. Almost all the others wanted to move my daughters upper teeth back with a headgear when the obvious choice after talking to Dr A was to move her bottom jaw forward. I can’t explain it in proper terms, what they did, ;) but her profile and teeth look amazing. She gets compliments all the time! I cringe to think had we gone the other route what her profile would look like! My daughter who is also very picky chose Dr. A because she felt comfortable with him. That is worth 5 stars right there. We usually are in and out and the staff is always very nice. Leslie has always been very nice and helpful. We have friends that go there too.

My daughter liked Dr. Alexander just fine at his last office. We went to him because he was in the same building as both of our dentists. When he moved to another office, we made the decision to stay at the original location with the new orthodontist. I have received no less that 12 phone calls asking us to follow Dr. Alexander to his new practice — some assumptively stating that we were overdue for an appointment and have politely told them no thank you. A few weeks back, I received yet another call and asked them to please make a note of our decision and to stop calling. I just received a call today saying my daughter was due for her appointment and I readdressed the fact that I had asked them not to call. Rather than an «I’m sorry to have inconvenienced you, I’ll make a note», she (Linda?) continued to argue that we would be better off at their new location due to where I live. When I said, «Thank you, but I have made my decision» the lady continued to argue that we should come there. I told her she was being inappropriate in not taking my no for an answer, and she said she didn’t think so. She wouldn’t stop arguing her case and I simply had no choice but to hang up. In what business is this a good practice? Why on earth would they think this behavior would change my mind?

If one could only submit negative star rating… this would be «it».
They are disrespectful, inconsiderate, and not very good at straitening teeth…
Beware!!!