Rancho Bernardo Cosmetic & Family Dental Care

Horrible! What a horrible experience. I went in for basic cavity fills and after they numbed the area, my jaw locked!!! They sent me home and said it should unlock. It didn’t! I called them after a week and they said to go to the ER. My jaw was locked for 6 weeks and I ended up getting an MRI and almost surgery. The dentist never called once to follow up on care and pretended it never happened. My jaw is still messed up 8 months later. I eventually found another dentist, Dr. Marcus, and showed him the x-​rays from this place and he said they were awful x-​rays and were very blurry and poor quality from this dentist. He also said I had no cavities in the first place! What a horrible dentist facility. Please go to Dr. Marcus instead!!!

My experience is, if you only need regular cleaning, go to this dental office, they offer average service and very sweet smile, and there’s no way for them to over charge you. This is what I got since year 2011, until recently…
They cheated us by charging over $ 200, actually our insurance covers everything.
I believe I’m not the only person they tried to fool.
Here’s the story:
My husband and I went to this dental office together in September 2015. During that visit, both of us asked for something else besides the regular cleaning. My husband got a night guard, I got a pair of retainer.
At the end of the visit, they printed out the bill for us. Saying «this is the amount your insurance company will pay, and your balance (both the night guard and retainer) is around $ 240». I was a little shocked as I expected my insurance to cover most of the expense (we have good dental insurance). I was hesitating, then the front desk lady Cynari said «if the insurance company pays more, we’ll refund you». She also said «this is the highest amount you’ll pay, we will not charge you more» something like that. So we paid $ 200 at that time.
Two weeks later we went there to pick up our stuff. The front desk lady presented us another bill, saying «you have to pay more because the insurance company refused to pay something». I was annoyed and argued with them.
My husband and I left the dental office because the insurance company didn’t finalize our cases at that time, and then I realized the tragedy started.
My husband found out that insurance company covered 100% on his night guard. He started to call the dental office for refund. The front desk lady insisted that he needed to pay, she kept saying «your insurance paid this amount, you have to pay the balance to us». What a joke, I pay according to my insurance policy, not how much dental office charged me. My husband then filed a grievance form with insurance company.
Meanwhile, I found out my case had been rejected by insurance company twice. I called insurance company and was told there was error in the submission of my claim, apparently the dental office filled in some incorrect data. I called the dental office, wanted to inform them the error, the lady started to say «if the insurance company refuses to pay, you will have to pay the full amount to us». Wow, they made mistake in their submission, and I had to pay for their mistake? I hang up the phone.
I waited for a month, finally my insurance company processed my case, the retainer was fully covered. I need to get back my money.
Meanwhile, my husband’s grievance form was handled by insurance company. When my husband called the office again, they stopped to mention the night guard bill, instead, they asked him to pay for another service. That was X-​ray service back in March 2015, when my husband went there for the first time, they did X-​ray for him. They asked him to pay $ 80. We felt it fishy, why they didn’t charge us right after the March 2015 visit? Anyways, the policy is, one can only take that type of X-​ray every three years, we didn’t know that…
Finally, we got back $ 200, but had to pay $ 80 for the X-​ray. And it took four months… They made me leave them permanently…

I am that weirdo who always liked going to the dentist and getting her teeth cleaned. Since I was new to San Diego, I had to Unilocal around for a convenient location and good dentist. I came upon Dr. John and made an appointment.
–The girls in the front office are great and helped me navigate my insurance so I can make them my assigned provider. I had issues with my insurance covering my night guard, and they gave me a great price if I paid out of pocket. My out of pocket cost was CHEAPER than the insurance copay! Thankful she gave me that option.
— Dr. John was so delightful! He worked on my teeth painlessly!
I knocked a star off because at my 6 month check up, Dr. Ng cleaned my teeth. I am a huge fan of Dr. John and was very surprised that Dr. Ng was doing my cleaning instead. I was not informed that I would be seeing Dr. Ng and assumed I would be seeing Dr. John since he did my dental work the first time.

Stay Away from them! Very shady office, especially the finance dept. and the girl at the front desk. They give you a low quote and then charge you a really high price. They are not people of their word. You cannot trust them. They have lost my business and trust. Stay away from them!

Outstanding dentist!
Very friendly staff
Very happy with the dental work and office.
Careful and prompt.
Didn’t waste any of my time.

Amazing people work here. The girls who work the front desk are always fun to chat with as well as Dr. Ng’s assistant. Dr. Ng has done amazing dental work and always has fun things to talk about. I am new to the area and have received great recommendations for local restaurants from people who work here also. The waiting room has a decent flat screen with kid friendly programs or movies playing at times which is also nice. Truly exceptional people who do amazing work, I highly recommend RB Cosmetic and Family Dental.

This office is run very poorly. Change appt. times for their convenience. I would not recommended this office at all. I should have reported them to the dental society for other issues as well.

I was kept waiting 45 minutes which was especially irksome since there was a TV and radio competing for my attention in the same waiting room. One ot the other would be bad, but both almost intolerable. If I hadn’t needed a cleaning so badly I would have left.
Dr John Mobilia was very friendly and I was impressed with the information he read from my x-​ray scan. He seems to have up to date equipment. The hygienist was good, she kept checking I was doing ok and did a good job.
I’ll persevere, but if i arrive on time for a scheduled appointment I won’t tolerate waiting 45 minutes again.

So thankful we found you again! MiLove you Dr. John and your staff. You guys are amazing. I have put off my dental work for many years because I was traumatized as a child. They did an amazing job getting me back on track and my daughter. My daughter hadn’t seen him since he moved 3 yrs ago. You guys rock!

Great dentist. Very family friendly!

I was unhappy with my kids’ previous dentist trying to rip me off, so I decided to try Dr. John. I am even more unhappy with this office.
The explanations for recommended treatments were rushed and handled by the front office staff. I am no stranger to my kids having cavities, so when all sorts of extras were on the billing sheet, I was surprised– to put it mildly. I have never heard of needing laughing gas to fill a cavity. And they wanted to use some desensitizer stuff– I had never heard of this either, and the only thing I can find out about it online is it is really for super deep cavities near the root. He wanted to use this on all the cavities. Of course none of this was covered by my insurance.
All said and done, he wanted over $ 600 out of my pocket for two alloy fillings and to pull out a baby tooth. AFTER INSURANCE.
He was really good with kids and the dental tech was a real nice guy, so I guess they can get an extra star for that– but that doesn’t make Dr. John any less shady. The front desk lady got weird with me, too, after I started asking questions about all the extra charges.
After this waste of time, I just took my kids back to the old place I was unhappy with. Total cost out of pocket? $ 120. That’s more like it.
Also, Dr. John tried to give himself a positive Unilocal review, but it got filtered. Reviewing yourself like you’re a satisfied patient? Who does that? Lame and shady.

I felt compelled to write a review after my first appointment even though I never leave reviews for anything! This is my third switch to a new primary dentist in 2 years and already I know that my search is over. First off, Dr. Mobilia wasn’t in the office today so I met with Dr. Ng. She and the rest of the staff were so friendly, and I can’t say this enough — thorough! Dr. Ng went over my concerns as to why I kept changing dentists and gave a comprehensive exam of my teeth and she went over the what’s and why’s for my treatment plan. It was a 2-​hour first visit and rightly so. I’ve been to all types of dentists — small, privately owned dentists, chain dentists and fancy high-​tech dentists — this office combines all the accommodations of the high-​end places with the small operation feel. Also, I’ve never sat in a massaging dentist chair before… how fun! During my search for this dentist, the work I needed to get done multiplied, however I feel confident entrusting my care to this office. I got a great deal on my treatment plan and it was significantly less than any of the other quotes I received. Although I didn’t get to meet Dr. John, I’m sure I will have good things to say about him too when I do.

Dr. John and his staff were absolutely amazing. We had a dental insurance change which allowed us to pick a new primary dentist. Using Unilocal I read two other reviews which made me want to look into Dr. John @ RB Cosmetic & Family Dental Care vs. the other places with just «so/​so ratings».
I am SO GLAD we chose this place. The staff was professional, friendly, funny as well as kid and adult friendly. Minimal wait time, quick with exam and cleaning for each member of my family.
Our family has pretty regular dental check ups, but this is by far the best dentist I have been to in the last 6 years! I would recommend this place to anyone who asked and I already have my mom set up for her appt.
They offer different services and I plan on looking into the invisalign and the whitening.
Our family has found it’s new dental provider! YAY!
This one was really AMAZING!

We love Dr. John for the whole family. Went and tried the old office after he left due to it being closer. But hated it. Heard thru the grapevine how to find Dr. John and we did. Its a longer drive but so worth it!

Dr. John’s new office is AMAZING!!! So glad he finally started his own practice.