Pro Care Carpet Cleaning

Where do I start?
I was referred to Paul at Pro Care Carpet Cleaning by Chris at Upright Carpet Cleaning because Chris’ equipment couldn’t reach into my apartment building.
Chris worked with Paul to set up my appointment for a few days later. My 12pm appointment came and went with no word from Paul. Since I didn’t have his number, around 1pm I called Chris who told me Paul was running behind and would call me shortly. No call… called Chris again at 2pm and got Paul’s contact information. I left him a message and still didn’t hear back. Called Chris a third time at 3pm; he was shocked I still hadn’t received a call. He called Paul AGAIN and Paul finally called me. Paul’s first excuse was that he was stuck at a job that was running long, second excuse was that his equipment broke and I would need to reschedule.
Stupidly I rescheduled for later in the week. Another 12pm appointment, and here I am writing this review at 3:20pm with still no word from Paul.
Based on my experience, I’m surprised this company is still in business. Don’t waste your time!

Thank you paul for the great job you did on my carpet and tile .This is a great company very professional and friendly. My carpet had a pet oder and everyone else I call could not come that day and was having company that evening pro care managed to make time to work me in. Will be using them for all my carpet and tile need. Thanks again Paul.

Pro Care is great! They did an awesome job. quick, affordable and friendly. Removed stains that have been in the carpet for quite some time. Highly recommend.

I used Pro care carpet cleaning this week, The technician Paul was very helpful and polite and fast and thorough. he was very careful with my furniture and belongings. and I like that they only use water not chemicals. And the price was good I would recommend them to anyone