Prime Asset Management

My daughter and I lived at a place with this company. We recently moved because of my job to a different part of town. I asked Prime if they had apartments in my new area and unfortunately they did not. I am very surprised by the reviews of this company, as we lived in an apartment with them for four years. Sure, the rent was raised, sure there were things that needed to be fixed, but that goes for any place. Didi was always positive at the front desk when I would pay my rent and Sonia made sure our maintenance got done. Thank you Prime

Every negative review on this account is probably an understatement in the very least. This is the absolutely worst company I have ever had the displeasure of doing business with. I am not the type to write a review but this is how awful this company is. Everything that has been written about Sonnia is absolutely true. Almost half of my deposit was taken from me due to (In their words) cleaning of the carpet, which I had professionally cleaned before I moved out. Cleanliness of the apartment which once again I had professionally cleaned prior to moving out. Lastly, holes and marks that were on the walls that were there prior to me moving in. The day I signed the lease Sonnia said don’t worry about it and actually wrote it down. This company is only concerned with squeezing as much money as they possibly can from anyone who will sign a lease from them.

I moved here from out of state and wanted to live in Pacific Beach. I looked through Craigslist and found rentals from this company. Tony was great and helped us find an apartment in the area. We love our new apartment and area. Thanks Tony for all your help!

I received some of the worst costumer service ever from Sonia Ortiz, of Prime Asset Management. If I could leave negative stars for this company I would. I would never give my hard earned money to a company that does not value me or my money. I have a choice in which companies I do business with and I will never give my money to a shady company like Prime Asset Management. If I provided customer service like I received from Sonia Ortiz, I would be fired from my company. Without customers you won’t have a business. Yelling at someone will not make them give you money. I’m staying far away from Prime Asset Management.

Whew. Thank Goodness we dodged a bullet. Relocating should be a positive experience. We found the perfect place that suited our needs and decided to give Prime a call. Unfortunately we experienced wayy too many Red Flags with Prime just from talking on the phone. They even wanted to charge double deposit and I have great credit and make well over 3x the rent, no evictions and met all their requirements. So we decided to Unilocal them and found evidence supporting our fears. Many people have complained about a general lack of respect for customers and losing deposits when vacating. I think they saw a big payout with us. Needless to say, we decided for another rental at a higher price but with a manager that treated us with respect. Oh! And they charged us a minimum deposit because our credit was fine. We much rather pay a premium for respect than to be treated like crap and a good chance we would be robbed for our deposit. Time to Step It Up Prime! And thank you Unilocalers once again.

Man, I don’t even know where to start with this place. How they have not been sued straight into oblivion, I have no idea. I’ll spare you the novel I could write about the mind-​boggling incompetency of these hacks, but lets just say my slumlords (yeah, you two know who you are) are changing management companies (FOR THE FOURTH TIME IN TWO YEARS) so you know it must be bad.
I’m not sure who exactly owns Prime, but they should be thoroughly ashamed to call themselves a property management company. The employees have no proper training, cannot answer simple questions, and have no concept of what customer service is. Don’t even get me started on the two days that we were without water.
On the bright side, I’m not sure it can get any worse than Prime Asset Management. On to the next!

The absolute worst property management. I lived in the apartments on orlando st. The apartment manager grant is the laziest manager I have ever had. The apartments are always dirty, no dogs are supposed to be in the property and one of the families had one that shits all over inside the property. It has been 2 months and we still have not received out deposit back, which we were charged double for because we didn’t have much credit at the time. Grant and the company are extremely unprofessional. When I called into the company to let them know what is going on the receptionist didi hung up on me and when I tried calling back I just kept getting an automated system.

We worked with Sonia through prime. She was always very short and rude. Whenever I had questions I was rushed off the phone and treated like I was stupid. Also when our mailbox was broken it took over three weeks to get them to replace the lock on our box. The apartment while clean and new carpet which was great was bug infested. The two stars are for their receptionist. She’s wonderful. Always a smile on her face and happy to help even if she was busy!

Still haven’t gotten my money so I went to their office to collect it and was yelled at by Jim to leave or he would call the police. I am starting legal action as we speak.

I didn’t choose this property management company, the owners of the building I’ve been renting out of did. It’s been awful since day one. I’ve done everything to avoid having to contact them about issues because of the reviews but when I finally did, it took months to get back to me. I asked to re-​sign my lease and subsequently had my rent increased to help pay their salary. Joy! The previous property manager was one woman who worked her ass off to make the best out of a broken down building. This is a whole company that can’t even email back without a chastising comment and a warning of 14 days for any repairs to be done. My door handle is literally falling off the hinges but no one can come out to fix it. Tony Robertson is in charge of my property and deserves to have his license revoked. What a waste of a job. So many hard workers out there and this guy gets to sit behind his computer and mess with peoples lives rather than send out a simple «fix it» ticket to their maintenance team. What a joke.

This MANAGEMENT IS A PIECE OF SHIT! They pretty much will take all money they can from you however they possibly can! NEVER EVER EVER EVER rent from this place.

Horrible people, ghetto maintenance crew, rude office staff, I submitted many maintenance requests, the biggest problem being the windows would not open or close all the way if at all. They sent a letter claiming I never reported it but I have a paper trail a mile long. I got sick of it and moved out. Paid $ 975 for 600sq ft if that. After I moved I drove by and they gutted the entire place and put in vinyl energy efficient ones, remodeled the kitchen and that’s just what I saw though the window. Asking g price is now $ 1400. The most positive thing I can say is that I’m now living in a better neighborhood in a 3 bed 2 full bath house with a huge yard around 1300sq ft for $ 2000. Thank you prime ASS hole management for piss ing me off so much I moved into a place 100 times better

Be nice if someone actually called me back…

Management is so terrible. I was appalled. Apartment was flooded one night because drain was clogged right outside the building. NO RESPONSE FROM EMERGENCY SERVICES… Still waiting. Holy crap. (Regarding apartments on 1^st & Brookes in Hillcrest)

I have lived in my 1 bedroom apartment on Waite drive for 6 months. 1 month into my lease I experienced a slab leak which took over a month to repair and resolve. During that month wr had soaking wet carpet in the connecting room, musty odor, and the drywall had started soaking up the moisture. Now Im at the end of my 6 month lease and the property management hasnt repaired the holes in my bathroom walls from the leak and to top it off they havent fixed a roof leak also in my bathroom that I reported in December which has begun to mold. I have put my notice in to move but feel Im owed compensation for the living conditions we endured throughout our lease.

These people deserve to get sued. Liars, cheats, and scumbags. They refuse to contact you back unless it’s to give notice, then they respond in 20 minutes. Their «contractors» cancel if you ask for license numbers or business name and phone numbers. I recommend scheduling a code inspection from the city if they don’t comply with maintenance requests in a timely (and legal) fashion

Just an FYI, I did eventually receive the money back from prime. I still wouldn’t apply for an apartment through them again just out of principle– their customer service is really lacking and they’re too disorganized. But glad they did the right thing and returned our application fee.

This property management lacks in ALL areas, from attentiveness to make repairs to customer service. They find ways to add extra charges to deduct from refunding deposit. Would NOT recommend!

they love to rip you off. I scrubbed the hell out of the apt when I left and was still charged $ 155 for cleaning. the fridge was a piece of shit and floor was dirty when I moved in. if you do rent with them take pictures when you move in! on site manager is a huge bitch also, needs to learn to stay in her lane

Sonia is a coldblooded liar, and the rest of the staff, lazy and unreliable.
I moved into a decent 2 bedroom apt about a year before Prime took over. The previous management was wonderful! (K&R Properties)
Previous to the new management, all 12 apartments in the community got along beautifully and was able to handle issues amongst eachother.
Prime came in and immediately started giving poorly worded, threatening letters to announce their new position above us. Over a course of 6 months, the same countless petty notices were given to everyone, 4 units were evicted/​unrenewed for small dogs, 2 (including myself) evicted for unregistered roommates, and 3 volunteered to leave. That’s pretty bad when 9 out of 12 residents with good history are sent through the ringer.