Premier Collision Center

I can’t say enough good things about Atari and his team at Premier Collision. I came here after moving to SD because I was dealing with issues from a previous repair through a Geico claim in VA. Atari took my car in right away and gave me his personal cell number so that we could stay in touch throughout the process of repairing my car. What we thought was going to only be a paint job turned into much more because the previous repair in VA was done incorrectly. Atari followed through on every promise that he made and everything that said. He kept me informed and my car came back to me looking better than it ever has in the entire time that I have owned it. The paint looks phenomenal and you can tell he uses only quality products. These really are good people to work with, everyone there deserves 5 stars.

This place really is as good as it gets. I would come here over and over AND over again. Not only do they provide great work and lifetime guarantees for services, but they also have amazing customer service. Atari is the very best!
I came in with a Geico (Trish is great too) claim and everything was handled efficiently, from the reviews, repairs, car rental, etc. They even went above and beyond buying me lunch when I was waiting for my car and going above and beyond in the cleaning and service. I really cannot speak highly enough of their service.
I also had an issue with traveling back and forth from LA to SD, and they were able to accommodate me and had everything prepared for me when I arrived. Again, I wouldn’t take my car anywhere else and as someone who works in marketing, this place is doing it all RIGHT! Great job!

I really appreciate the way this place handle everything. My car was fixed, detailed, and done in a timely fashion. The customer service was outstanding and over the top. Thank you for providing me with great service! I will definitely use premier collision again and refer my friends.

Premier Collision Center embodies the true meaning of customer service unlike any other establishment I’ve ever experienced. Immediately after my car crash in January, they took care of everything with the utmost professionalism and timeliness. Their «in-​house» Enterprise makes obtaining rental car services a cinch. Recently, I had a hood latch issue that the dealership had deemed crash-​related (possibly to avoid fixing under my still-​valid warranty?) and after an infuriating back-​and-​forth with the dealership, I brought it back to Premier. They immediately took it in, had a rental car waiting for me, and sent me on my way. I was in and out in less than 20 minutes, easily the most seamless auto repair experience I’ve ever had.
Tom was my advisor at Premier and he was nothing short of absolutely amazing. He was attentive to every detail, very personable, and such a pleasure to work with. He would update me regularly throughout the process and even called to make sure that I was happy with the rental car I had received. The level of customer service Tom and Premier offered is so incredibly rare, and they do it so well. I can’t speak highly enough about them but I can promise you that if you take your collision repair to Premier, you’ll be putting yourself in the best possible hands.

Fabulous service. Took care of everything!

I had a great experience at Premier Collision Center this past week when i had to drop off my Mazda for repairs after a fender bender. As stated in other review, the insurance representitive is on site for you to answer questions and explain to you how the process is going to work. I dropped my car off on a monday morning and got a phone call a few hours later giving me an update as to what was being done, when it was going to be complete, and how much it was going to cost! My car was done on time, and the employees at PCC we’re awesome. I would use them again for any future car repair needs, and i would definetly refer any of my friends to use them as well. Thank you Premier Collision Center!

These guys were awesome.
I just moved from Boston to San Diego and took a longgg road trip out; my car sustained some body damage on the trip so I filed claims with Geico and and brought it into Première collision.
They have a Geico representative stationed in the body shop at all times which made the insurance process extremely smooth and easy. They explained to me what they could and couldn’t fix and why regarding the body damage and answered all the questions I had. And since I wasn’t getting a rental car they offered me a ride home so I didn’t have to get an über.
When I came in a week later to pick up the car, everyone in the front office remembered me; I received the same personalized attention that I did on the first day and by the time I left there I felt like I was best buds with everyone who works in the office.
I definitely recommend this place, great deals, great service, and quality work

I was in a terrible car accident, and I was sure that my car was totaled. I love my car, and I was desperate to save it. The AAA tow truck driver suggested that I let him tow my car to Premier Collision Center for repairs. I was a bit suspicious, having no reason to trust anyone involved, but I reluctantly agreed.
A few days into repairs, I randomly showed up to check on my car, as if I was visiting a loved one in the hospital. The owner, Atari, dropped everything he was doing, walked me through everything he was doing to fix my car, and told me how he was working with my insurance adjuster to get the best replacement parts. By the time he was done answering all of my questions, I almost wanted to cry, I was so happy that I was in such good hands. In today’s world, it is so hard to find someone that wants to do the best job possible, especially when one can easily get away with doing so much less. I could tell that Atari took a great deal of pride in all of the work that his team was doing on the cars in his shop. I asked for a stack of his business cards, and have been handing them out to everyone I know, ever since.
It took longer to repair my car than I was expecting, but Atari ended up fixing so many things on my car, and he was so responsive to every little question that I had, that I hardly minded.
Atari told me that my car was going to be like new when I got it back. Given the twisted piece of metal that he started with, I could hardly believe him.
But he kept fixing things on my car, things I didn’t ask him to fix, things that I didn’t even notice were wrong. He and his team went way above and beyond anything that I ever expected.
When I finally got my car back, I was so thrilled with the final product that I drove it aimlessly around downtown for over an hour, just happy to have my car back and in such great shape. (I was supposed to be meeting friends that night, and I called them to say that I was going to have to drive my car around for a while, so start without me.)
There are few things more stressful than being in a dangerous car accident and thinking that your only car has been destroyed. Atari and his team did such an incredible job, and my car really does feel like new.
This is the first and only Unilocal review that I have ever written, but Atari did such a great job, I had to post this.

Serge and his crew changed my review from two stars to five by simply acknowledging their mistake and making it right. My truck took three more days than expected to be fixed, due to parts being more difficult to locate than they expected. I was angry and expressed that anger. They apologized and didn’t make excuses. They offered me a discount to make it right… which was both unexpected and extremely professional. As such, they turned my star rating around by manning up and accepting fault.

I was recently involved in an accident and needed a great amount of work completed on the front end of my car. The staff at Premier worked tirelessly and thoroughly to make sure that the extent of the work was completed well and that I was 100% satisfied along the way. They even graciously tuned-​up some attachment issues I had with my new bumper after driving over a deep pot-​hole months after the initial repairs. If you want the job to be done right and experience great customer service along the way, definitely go to Premier Collision Center!

This place was great! Timely service and everything I need in one spot! Thanks guys! I’ll be back next time I need body work!

This place is as good as it gets! The entire staff is super friendly, trustworthy and helpful. Unfortunately, my car has suffered from a few bumps and bruises but Premier Collision Center has helped make the process pain free. This is the only car shop that has never tried to upsell me with unneeded things. They are honest, reliable and timely. I would definitely recommend the team at Premier Collision Center.

From the moment I dropped my car off, these guys were on it. It was easy and everyone knew what they were doing. My car needed to be repaired after an accident and I was picking up a rental as well from Geico. I was able to come before work and was in and out within 15 minutes. Wonderful! They kept me updated throughout the process and were polite and professional the entire time. Highly recommended.

I had a fantastic experience with them recently. Their customer service is incredible. They had to do some work on our Hyundai Elantra after an accident and they did a great job. You can’t even tell we were in an accident!
When I initially dropped it off, they were attentive and quick to take care of me. They offered to help with my kids and getting the car seats out of my car and into the rental.
During the repairs they kept me up to speed with calls about the progress. When there was an unexpected delay because of parts, I was notified and they told me when to expect it finished.
When I picked up my vehicle I was greeted when I went inside and taken care of immediately. The paperwork was ready for me to sign and I was on my way!
I will be using Premier for any future body work/​repairs and they will be the first place I recommend people to use! Thank you for excellent customer service, and quality of work.

I recently had my vehicle repaired here (cash payment, not insurance). I would normally give one star less because I was promised my car within three days and it took a full week instead, but it wasn’t necessarily their fault. Their customer service is awesome. They worked with me on cost, and did a fantastic job on the services provided! They even detailed my car to take away a few scuffs on another area of my vehicle! I was very impressed with the overall experience and will definitely be returning here if I have any other car accidents. Thank you!

They took extremely long on my car and told me it would be done three times before it actually was. They didn’t even wash their marks off the body when they tried to return it to me. I asked them and had to wait another 20 minutes for them to clean it. What a hassle.

I was a little hesitant at first because I’ve always taken my BMW to the dealer to get fixed but I figured this time why not! Absolutely 100% beyond satisfied with the work they did on my car. They get 5 stars for customer service! Hopefully nothing happens to my car again but if it did I’d definitely be taking it here!

These guys are great! SUPER customer service oriented! After my car was hit, my insurance company set me up with them and I’m glad they did. Upon getting home and closer inspection of my car, I noticed a few issues that concerned me. I called them up right away to let them know and Tom was as nice as could be. They will be following up ASAP to address my concerns. They are going the extra mile to ensure that they have a happy customer. A++++

These guys are the best! I brought my car in after an accident and they had the job find in 2 days. My bumper needed to be replaced and it looks great. When I came in my head lights were in need of some restoration which they did for free! I would recommend these guys to anyone in need of body work.

This place has outstanding customer service. These guys really took care of us to make sure our car got done completely to satisfaction.
One of the few shops I’ve gone to that didn’t try to upsell me on any BS I didn’t need. Very straightforward and honest with me all the way through. Would definitely recommend!